3,751 Customer Reviews over 376 pages
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- Location
- Leicester
- Reviewing
- Plusnet
- Date
- 2015-04-15
- Comments
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what a fantastic little company, never had any issues with them, they have given me deal, after deal after deal, i have stayed with them for that reason for the past 7 years, and will continue for a long time, every time you ring, the UK based call centre staff are extremely helpful and can resolve queries straight away, i've never had to wait on the line for longer than 3 minutes, can't think of a single negative thing to say, top work plusnet
- Location
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- Location
- Rhyl
- Reviewing
- Plusnet
- Date
- 2015-04-13
- Comments
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Absolutely Dreadful customer service, They do not reply to queries or complaints , won't send MAC codes ,
then charged my direct debit without my Knowledge or permission for 18 months after I cancelled contract, definitely the provider to avoid!
- Location
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- Location
- Consett
- Reviewing
- Plusnet
- Date
- 2015-04-13
- Comments
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changed to fibre and it does nothing but buffer, absolute rubbish
- Location
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- Location
- Warwick
- Reviewing
- Plusnet
- Date
- 2015-04-12
- Comments
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Cant fault them. Better than bt.
- Location
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- Location
- Cwmbran Gwent
- Reviewing
- Plusnet
- Date
- 2015-04-11
- Comments
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I just want to say having spoken to one of your customer service team name that I am very impressed how he dealt with my problem. Not being a technical person at he was very patient with me (being an older lady who has no idea about computers and broadband). He was such a gentleman and explained things to me very clearly. If all your employees are as good as him you must have a fantastic team.
- Location
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- Location
- ryton tyne and wear
- Reviewing
- Plusnet
- Date
- 2015-04-10
- Comments
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BE WARNED Never extend your contract or move house with this service they con you into taking out a 24 month contract even if you cancel your stuck with them
THEY ARE NOT A CARING COMPANY like the advert tells you
- Location
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- Location
- Liverpool
- Reviewing
- Plusnet
- Date
- 2015-04-10
- Comments
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TERRIBLE TERRIBLE TERRIBLE.
After great service for 2 years with plusnet I ordered their superfast fibre Broadband, which should have been installed on 3rd April. I was given an appointment between 1 and 6pm, this was confirmed by email. When no one showed I called (waited in the queue for 13 minutes) and was told that the system had automatically cancelled my ordered and that an engineer had never been coming out, and whats more, I had to wait 2 weeks for another appointment.
So, here we are at my second appointment, another day off work, and again, I am waiting for an engineer to arrive. This time I have had an email from Plusnet telling me that its all done and my service is up and working, but the engineer still hasn't been, I have called and they think they engineer has done the outside work but not bothered to come in to fit the rest and they will just book an appointment for him to 'pop over'. WRONG. No, you wont. No more time off work. I asked for a manger to call me back, and yes........ I am still waiting. Very sad as I have sung their praises to everyone saying what a good service. Sorry Plusnet, you have just lost a very loyal customer.
- Location
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- Location
- Oxfordshire
- Reviewing
- Plusnet
- Date
- 2015-04-09
- Comments
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Comparing speed and reliability with a neighbour on bt, it is clear to see plusnet have the worst speeds around (i have talked to people with virgin etc). Our average is 1200 ish ping, 0.12 mega bits/second download and 0.015 mega bits per second upload. We pay for far more than this, and I don't think this is technically broadband so they are lying on that part. dial-up looks like a better option at the moment. The customer service takes around 40 minutes to an hour to respond and blame it on us, who have spent alot of money upgrading routers etc. In my opinion, be very very wary of what they say, I bet the speeds are UP TO 2mbs
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2015-04-09
- Comments
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EXTREMELY BAD CUSTOMER SERVICE. Would not provide a replacement router without payment of £55 when my current one broke and they couldn't even be bothered sending it out. Been without a new router for 7 days now. Only have internet due to a friend lending me a router. Their whole attitude is "we supply the broadband, which you have" Absolutely no after sales customer service. I WILL NEVER USE AGAIN AND ADVISE ANYONE ELSE DO NOT USE NO MATTER HOW CHEAP THEY ARE
- Location
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- Location
- Hereford
- Reviewing
- Plusnet
- Date
- 2015-04-05
- Comments
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In my experience, people feel more impelled to tell tales of woe rather than happy ones. Anyway, after going far beyond the end of my tether with the appalling BT, writing to their director of customer services by name and having it ignored, I signed up with Plusnet. The service was replaced faultlessly and on time, and my Broadband fired up at the normal speed, better than the reduced speed that BT were unable, or incapable, of remedying. Twice in the last ten months, speed dropped right down, and both times I spoke to a pleasant young man in Sheffield who restored the service. Now, I am aware that they do all this off the back of BT's infrastructure, so this could be just happenstance, but credit where credit is due, I am very happy with them. I am sure that there are thousands like me, who, if moved to do a review, would reduce the proportion of moaners to an insignificant proportion. How ever, that is not to say that they are exagerating or overstating their cases.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.