3,751 Customer Reviews over 376 pages
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- Location
- Bath
- Reviewing
- Plusnet
- Date
- 2015-07-20
- Comments
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Been with plusnet on and off since the golden years of dial up. Since bt took them over the service has gone downhill. Never again
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-07-18
- Comments
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Signed up for phone & broadband after mooving from talk talk as comparison site said was cheaper. BIG mistake. Talk talk has unlimited minutes and plus net do not. Charge a fortune if you go over you limit. Was offered 100 amazon vouchers when joining. Never came and just spent 20 minutes on hold to be told they would get back to me.
- Location
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- Location
- Dorset
- Reviewing
- Plusnet
- Date
- 2015-07-17
- Comments
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Does what it says on the can. I am an IT professional and this is the supplier of choice for most of my colleagues. Why? Well everything can go wrong and it is how you put it right that matters.
- Location
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- Location
- exeter
- Reviewing
- Plusnet
- Date
- 2015-07-16
- Comments
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Been with Plusnet for 3 years, getting it FREE for 12 months after an easy haggle at renewal! Customer service is the best, any problem been resolved quickly, can't fault this company. Is there another Plusnet that's getting these bad reviews, because my experience could not be better.
- Location
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- Location
- Hampshire
- Reviewing
- Plusnet
- Date
- 2015-07-15
- Comments
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I signed up to Plusnet a month ago. They screwed up the landline transfer with BT unplugging my line from th cabinet a week prior to handover. The broadband went ok once I got BT to plug the line back in. Now Plusnet have sent me an email about my first direct debit - charging me twice for landline. Apparently they can't correct it until it's gone through... yeah, right. Will I ever get my money back?! I would NOT recommend this company, they are about as efficient as their parent company BT.
- Location
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- Location
- Dumfries
- Reviewing
- Plusnet
- Date
- 2015-07-12
- Comments
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Awful. Following a house move and cancellation I was bombarded with emails and calls regarding my now cancelled direct debit despite having been informed that nothing was owing on the account. I was then sold or rather missold an all inclusive package but had to commit to a two year contract. The landline qas installed fine, broadband a week late, both my wife and I work from home, no apology no compensation. Prices have continued to rise despite being sold a 'won't change' package, was advised that if exchange upgraded then we would automatically be upgraded too - this did not happen. Received an email advising of changes in charges and able to terminate with no fees, did this today only to receive email advising of termination charge - unbelievable, but no surprise. Surely this has to be THE WORST provider out there
- Location
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- Location
- East london
- Reviewing
- Plusnet
- Date
- 2015-07-11
- Comments
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I have been a customer of plus net for 3 and a half years now. Every year there seems to have been some form of issue. Ok, i understand problems can occur and no provider is excellent! but how much do you tolerate? is the question.
1st year: Absolutely fine, tremendous speeds, overall good experience.
2nd year: Things are starting to get a little bad now. Loss of connection, red lights constantly on the router over a period of time. I ring customer service up, the bloke who then tells me to open up the telephone socket and make sure wiring is intact. Absoutely SHOCKING!.. For starters how do you know i'm somebody that's even able to do such a task? (luckily for him, i run my own maintenance business, so i do have know how) but that's beside the point.
Moving on!
I get told to do all the basic tasks, switch on and off, make sure cable's aren't unplugged and etc. I then persuade him to send out an engineer. Engineer finally turns up after 5-days and in the mean time i get a lovely email from plus net, telling me if the fault is within my telephone line, inside my home, i will be charge £56+ VAT for a call out. Very upsetting if you ask me!
Engineer now arrives (a complete noob!) His interests are only to why i have more than 1 master telephone socket in my home and this is the reason to why i'm having problems. I then briefly explained to him, we've had broadband in our home for the last 11-12 years, we've never had such an issue with the sockets, and i don't believe these are causing the problem, we operated a small home business a long time ago, that's there reason for being there.
At this stage he refused to check any further, unless i allowed him to disconnect every telephone socket and leave only 1! very very poor workmanship from somebody who classes himself as a BT engineer!
Upon doing whatever checks necessary, he then realised the router itself was faulty! After ruining all my sockets in the home. Replaced the router and also tried to give me some cobblers by telling me he did a "line reset" which was required to fix a fault also.
3rd year: Nothing but connection problems, smart TV is constantly buffering for connection, I phones are loosing wifi signal, cannot watch a 2min vid clip of youtube without it buffering, yet again!
i check there website for Service status and see a maintenance list come up of all the area's effect. My town (East of lon) wasn't even in the list and yet i was suffering tremendously! few day's later i'm now getting an email of PRICE INCREASES! lol! what a joke!
The speed plus net claim to give you is never even close when you do a broadband speed check. There suggested speed is calculated over a monday morning 9am schedule. Not busy periods
So people this is my story, for those searching for a broadband service i strongly recommend you look elsewhere and think twice!
- Location
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- Location
- South Bristol
- Reviewing
- Plusnet
- Date
- 2015-07-09
- Comments
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We've had issues with PlusNet for over three long years. The contract came up for renewal and after many discussions with PlusNet I told them I would not renew unless they could promise they would sort out my problems. Reassured things would be fixed I stupidly renewed for another two years. Our telephone line crackles so badly we use our mobiles and the broadband drops off. Usually after it's been raining. Eventually a few weeks ago an engineer was sent out. I knew our line from the telephone pole is fine as an engineer working on the one outside our home was working on it, and he checked for me. We told customer services we didn't want to be charged for him coming out, and kicked up a fuss about it.The engineer said there was no fault on the line and changed the telephone socket which was very old. He informed my wife the problem was fixed. A week later PlusNet texted me and told me that after monitoring the line and connection that there was a fault and they would send out another engineer. When they contacted me, again by text they said an engineer would be visiting when nobody would be home, so I rang PlusNet to reschedule. Customer services said there was no problem with the line. 'Really?' I queried. The telephone line is now buzzing and the broadband is dropping off either after one, eight or twenty minutes usage. I was given online a colourful chart showing my broadband was working, curiously though I was logging on and off at several minute intervals. I told PlusNet this was where the broadband was dropping off and starting but they won't believe me. I've now kept a diary which they'll be receiving. They are in breach of contract as I'm paying for something I'm not receiving. I feel I'm locked into something and now PlusNet have my money they really do not care about their poor service.
- Location
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- Location
- Bedford
- Reviewing
- Plusnet
- Date
- 2015-07-08
- Comments
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ONE STAR IS FA A A A R TOO MUCH
---2015-7-08---
Called them to complain...AGAIN... about their useless ISP service...
Call lasted 37m41s on my cellphone!...
RESULTS!... TOTAL WASTE OF TIME!...
Called a couple of times in the past few months...
Expected call waiting time is ALWAYS at least 15m...
I believe it is kept at this so people will just not waste their valuable time waiting for them to answer... (crafty plan?)
Then they ask you you a tring of annoying questions
"Just to justify they are speaking to complainer!!"
Yes I am spending 31minutes 41seconds mobile time because... well I've got nothing better to do...(while my ISP is not working)
Then they make me go through all the technical connecting, disconnecting, changing routers and telling me to move my original router to the main telephone box to check it there (which would involve a lot of office furniture moving)
and if I don't and they find a wire fault somewhere...
I WILL HAVE TO PAY THE CALL OUT!!...
THEY told me, about 2 months ago to move it in the first place...(didn't offer to pay me for my time and professional services)...
WHAT THE HECK DO I PAY A MONTHLY SUBSCRIPTION FOR!???...
I signed a contract stating that I would pay Plusnet a certain fee each month if they supply me with uninterrupted bandwidth 24 hours a day for each day of the month...
I am paying... FACT!
Plusnet is NOT SUPPLYING!... FACT!
"Breach Of Contract"... I certainly think so!...
- Location
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- Location
- York
- Reviewing
- Plusnet
- Date
- 2015-07-08
- Comments
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Tried to move home and take Plus Net with me. Contacted them with plenty of notice and was told it'd be installed in new home just a week after I moved in. Ok, a bit longer than I'd hoped but fair enough. Then something went wrong - 'the order wasn't built correctly'. So there would be a delay from July 3 to July 7. Annoying, but ok. Had to call them for an unrelated issue so thought would check if was still on for 7th. Apparently not (not that they'd bothered to tell me). Would now be the 10th but they'd call back to confirm. no call. I contacted again on June 6 - he would look into it and get back to me - he didn't. I rang again on July 8 - now looking at July 17 for earliest. Again, only found this out because I rang. Asked how much it would be to contact - as I'd signed up to a new contract would be over £200 to cancel, even though they're not actually providing me with any service. A joke. Very tempted to cut my losses and pay the money the customer service has been that bad. Happy to provide you with my user name plus net if you want to leave a reply, though i'm sure i'll just get a generic, we're doing all we can message.
- Location
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