Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 6462 customer ratings since 2018-05-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2684 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
I have been with PlusNet for a long time and, until recently, have been generally satisfied with it. However over the past month or so the connection has been dropping out and leaving me with no service. The last few days have been horrendous and now I have no confidence whatsoever that it will be up when I need it....Ebay for example. I will give it a few more days but reliability is important and right now it is nothing but.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Bristol Plusnet  
I've been on the unlimited estimated 1 - 3Mb since Jan 2019, and the speed was acceptable outside evenings (never even bothered measuring it). Into May and the connection started dropping, measured speed shows 0.3-0.5 Mbs in the morning when everyone is in bed.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    3 stars
cardiff Plusnet  
The worst company!! Have waited 10 days for them to provide a date to install a phone line each time I’ve chased them for a date they’ve said they’ll provide me with one the next day. Ended up cancelling my order with no apology from customer service just that it’s not their fault.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Plusnet  
Terrible costumer service.
No service, most of the times you do not have any wifi connection.
Long waiting customer service and after half an hour when they pick up, they cut the phone off on you.
Finally forcing you to pay for non existing service.
London Plusnet  
Truly awful service! It's fully BT owned now, hence the lack of customer support! They also ship a rebranded old bt smart hub 5 router! That is still prone to stalling itself and constant WiFi Internet connection drops!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
South Croydon Plusnet  
The worst service ever out of 5 lines I'm having problems 4 at different properties and after 3 months of being told so many different things but still not mended and it goes on. I do not have enough time to keep call plusnetbusiness 4 times a day. So now I've gone to the ombudsman to shut down all my accounts with plusnetbusiness and a refund. Never again will I use such a rubish company again. P.s xln are much cheaper and easier to get on with.
Liphook Plusnet  
It's a shame that I can't give 0 stars. The internet connection is dreadful. I have spoken to many people that have the same modem as us and they have the same issues. Plusnet should be paying me for using their dreadful services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbernauld Plusnet  
worked fine for a year - gradually slowing, and slowing...cutting out. Customer Services said "its your wifi", so ethernet lead connected, speed of 0.7mbps. On a £38 month fibre contract. They lie through their teeth at customer servivces, leaving plusnet as 4g dongle is 40 times faster than plusnet fibre....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham Plusnet  
The deal l took out included a £75.00 cans back reward have never seen it now told they sent a form in email which l never received if l don’t claim by end of month lam told it will then be null and void..changed over from another company to this thinking it would be better..Also l set my friend up with mobile deal which included £25.00 cash back card..because she was recovering from throat cancer they allowed me to set it up as long as she answered yes to give permitting plus this condition has left her hard of hearing..today when l visited tried to get the £25.00 sorted for her was told she would have to give details herself or l had to be power if attorney for her..she is married and l have no right to be power of attorney and her husband is not good in Internet or phone wish l hadn’t changed companies for her to get a better deal now she will loose her deal if we can’t get something sorted
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Kendal Plusnet  
This is a terrible company would not recommend at all! Paid upfront for my service which when it was due to go live it never happened phone the customer service team they told me it would go live the next day and here we are a week later still with no internet and just been told my order had been cancelled... not by me but somehow cancelled! And I would have to wait another 2 weeks before any progress
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Plymouth Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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