Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.3 stars
  • Reliability
    3.4 stars

Based on 1937 customer ratings since 2021-07-05 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,571 Customer Reviews over 358 pages

  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    literally don’t waste your time like no offence but it took a bloody week to set up, had to change all our dns settings because plus-net wants to be quirky and difficult and now i can’t watch a video without it loading every 2 minutes. absolutely obnoxious. not satisfied.
  • Reviewer
    Location
    Watermillock
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Reported a problem. Advised line fault was identified. Advised of fix date and to instructed to remain in on this date. No further communication and problem still exists. Speed of .73mbs which was previously 10mbs. Maybe not their fault, and maybe down to Openreach, but I will move asap to a few company that provides feedback and updates. I guess you get what you pay for!
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can’t stand it I signed up to broadband and mobile Both a let down internet keeps cutting out and continually needs turning off and on to work again and as for phone 3G and even that cuts out will be switching both as soon as possible warning to others please use someone else
  • Reviewer
    Location
    POLEGATE
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The worst Broadband company i
    have ever had dealing with in my life time if anybody has sense stay away from them bad service all round. No English-speaking operators to deal with your problems.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Almost at the end of my 18 month contract- thankfully!

    WiFi started dropping out after a few months - had to reboot router to get it going again. Some devices just wouldn’t work or would work intermittently. In the end I found a thread on their community forum with literally 1000’s of comments on it that had the exact symptoms of the internet service I was receiving - turns out the router is known to be defective! I did manage to get a firmware update pushed to the router that made it more stable but I do still have drop outs of the 5gHz occasionally. I will definitely be changing provider.
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn't even rate them one star the lack of communication is beyond the worst I've ever come across, my daughter at the age of 7 could do a better job, billing dates was never changed when I asked for 5 months but was reassured over the phone the billing dates had been changed, I was billed for late payments due to this at the rate of almost 8pound on top of my bill that they had put up to 30 pound a month for Internet that was never working always cutting off,Plusnet breached the contract on several occasions cutting my services off before the 14days of a late payment,plusnet are a money scamming Internet provider that doesn't give you the service that you should be getting, I was paying for fast fiber and had nothing but issues for months on end, the staff tell you what you want to hear over the phone then don't follow though with what's said, on several occasions I've had the phone put down on me. I am highly disappointed, my account was supposed to be credited due to all the complications but never was. Worst providers I've ever been with I also had to make a upfront payment to join. I HAVE NOW JOINED TALK TALK WHOS STAFF HAVE been trained up well in dealing with customer service and join for fast fiber at an brilliant rate that stick to the contract agreement
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up for plusnet broadband in October 2020.
    Still no connection 22.12.2020. Suzana Salihu rang me on 24.12.2020 and confirmed that I would be connected by midnight the latest. That didn’t happen. She cancelled my existing broadband. That is all. I was left without connection over Christmas. I was not able to keep in touch with family abroad. Suzana Salihu was not even able to understand why I made a complaint, after all she allowed me to have phone line. I was given £60 goodwill gesture. Hope she got a bonus.
  • Reviewer
    Location
    Cannock
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As a long serving Plusnet customer. I am suffering rolling service black outs every night at an ever increasing rate. After months of this Plusnet customer service did not want to know. I filed a complaint and I got a copy and paste scripted automated reply.

    I wrote to the CEO of the company who did not reply but passed me onto another drone who has been worse than useless and continues to play games as to get me to go away, live with it or give up.

    They are simply playing a game of attrition with me.

    My internet speed is ever decreasing. I had an issue with there speed a few years back it was running as low as 1mb at key times of the day.

    Due to these rolling blackouts I cannot take the risk of working from home and have to commute long distances just so I can perform my job.Costing me a lot more money.

    After years of dealing with Plusnet you learn to live with inferior service and low expectations.

    Over the years they have been rude, unhelpful and uncaring. The last time I was having rolling blackouts they would not do anything because they had a rate of something like 20 per month and I had 19.

    My whole Plusnet experience has been a dog fight. Ever increasing prices and decreasing service.

    You will not get any help from them. They hide behind there bureaucratic, cold, robotic anti people processes

    After having many internet service providers I've got to say Plusnet is by far the worst
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    18 months in and finally now able to rid my house of PlusNet - Terrible speeds, unusable for much of the day is more than one device is in use. Terrible customer service, no interest, empathy or resolution. This company claims to be all about it's customers but that couldn't be further from the truth in my experience.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Customer service hung up on me when I telephoned to cancel my contract.
    I am cancelling because the Billing is very difficult to understand. If it is wrong they apply monthly credits as they are unable to adjust the cost to the agreed rate.
    They apply annual incremental increases every March so one needs to be aware of that whatever is agreed.

    They refuse to put a deal in writing by email, wanting you to sign up based on information given on the telephone.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.