3,346 Customer Reviews over 84 pages
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- Location
- Aldershot
- Reviewing
- Plusnet
- Date
- 2017-07-09
- Comments
-
Absolute useless. Customer service is nil. Short of staff as when I chat to one of them, I was told. I spent 45mins on hold and still nobody answer the phone. It his happen to me 3 consecutive times within 2 days and decided to chat which was useless too as she could not deal that problem on wedchat and advised me to ring them instead. It an absolute waste of time. Deal with bigger company not this cheap rubbish.
- Location
-
- Location
- alexander
- Reviewing
- Plusnet
- Date
- 2015-12-09
- Comments
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Awful. Used to be a good company. Now service is slow (usually around 30 mins to answer on service issues). Also inclined to rudeness. Staff seem stressed and unhappy. £30 fee to terminate is a disgrace and contravenes intention of legislation prevailing at this time. Please go elsewhere.
- Location
-
- Location
- alexander
- Reviewing
- Plusnet
- Date
- 2015-12-09
- Comments
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Awful. Used to be a good company. Now service is slow (usually around 30 mins to answer on service issues). Also inclined to rudeness. Staff seem stressed and unhappy. £30 fee to terminate is a disgrace and contravenes intention of legislation prevailing at this time. Please go elsewhere.
- Location
-
- Location
- Alloa
- Reviewing
- Plusnet
- Date
- 2017-04-05
- Comments
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Connection seems to be stable and speed as advertised but the WiFi is abysmal, I have never experienced such a poor service in my home before.
The solution was purchasing a new router (3rd party not plusnet) and the change was instant and excellent. I now have the same speed on my WiFi as on my Broadband.
This speaks volumes to the issues with the Plusnet One Hub which performed so badly.
Can't even say Customer Service was any help
- Location
-
- Location
- alloa
- Reviewing
- Plusnet
- Date
- 2020-08-22
- Comments
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Don't think about using Plusnet. Apparently writing to them to tell them that you are not renewing your contract from a particular date is not the same as telling them you are cancelling. If you do not use the actual word CANCEL then they will continue to Bill you even if you have changed providers. I have been overcharged now for months. They will tell you that you have 2 lines into your home when you only have one because your new provider have you a new phone number. PLEASE Do not use.
- Location
-
- Location
- Alloa
- Reviewing
- Plusnet
- Date
- 2017-07-10
- Comments
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Speed seems to fluctuate a lot.should be getting up to 38mb but rarely getting over 25mbps sometimes well under 20mbps.
- Location
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- Location
- ALLOA
- Reviewing
- Plusnet
- Date
- 2017-06-16
- Comments
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Don,t believe the ad about customer service. I had the rudest, most unpleasant conversation with a young woman that i have ever encountered, and i was only trying to pay a bill.!!
- Location
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- Location
- Alnwick
- Reviewing
- Plusnet
- Date
- 2016-12-02
- Comments
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I've been with plusher since they started and I've never had anything but great support. Had a few issues which have been quickly and efficiently sorted out.
I genuinely don't understand the vast numbers of bad reviews here.
- Location
-
- Location
- Alton
- Reviewing
- Plusnet
- Date
- 2015-12-14
- Comments
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We have had Plusnet for many years but recently 'upgraded' to include free BT Sport - What A Mistake !!!!!
Have had no end of problems and absolutely no help at all from them. Have now been cut off as I didn't pay the bill because we were not getting any service !!!!
Why should I pay for something I'm not getting ????
Will not be using them again.
- Location
-
- Location
- Alton, Hampshire
- Reviewing
- Plusnet
- Date
- 2014-12-08
- Comments
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We have had Plusnet for around 4 months. Since being installed we have had severe issues with performance since day 1.
The first issue is the general performance of the Broadband, which peaks at around 4.3MBps download (well below the stated maximum of 7MBps), but more of an issue is the Upload speed, which never seems to get above 0.08MBps (a paltry speed compared to the maximum which is stated as being 0.7MBps).
After many, many calls and onsite checks (by BT), we are consistently fobbed off, the latest being that "There will always inevitably be times when performance will drop).
The second issue is that we suffer at least 4-5 complete outages per week, and have occasionally experienced 3-4 drops in service in one day, resulting in having to restart the router and suffering no service at all for a few minutes.
We are a business where 90% of our work requires internet access. On top of that, we have a web site development team - god knows how many hours have been lost through poor performance and related issues such as losing session ids to keep connected to the web server.
We have had a new router, new connection box and multiple times when updates following the open incident have never appeared. Additionally, having to wait for an average of 15 minutes to have a call into the Plusnet Business Customer Support services answered, I have to also rate the the customer service as very poor overall.
All in all, a very poor service and time to consider cancelling the contract and looking for a more reliable service provider.
- Location
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- Location
- Altrincham
- Reviewing
- Plusnet
- Date
- 2016-07-01
- Comments
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Three weeks after service started and still no regular broadband. Really poor. AVOID
Promised a month's refund for little/no service and when I called to chase other services, they had no record of refund.
- Location
-
- Location
- Alyth
- Reviewing
- Plusnet
- Date
- 2014-08-16
- Location
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- Location
- Andover
- Reviewing
- Plusnet
- Date
- 2017-02-23
- Comments
-
A company that prides themselves on customer service? What a joke - Just like the bloke I spoke to on the phone when I had a problem. Not sure how he still has the job or even obtained it in the first place. Sarcastic, unhelpful and rude. I wish them all the failure and bankruptcy for their sad, gimcky, fake 'proper northern' company.
- Location
-
- Location
- anglesey
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
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We have reoccurring problems with our phone line. To get hold of customer service isn't very easy. It takes week over 24 hours for them to really to an email and you wait for up to an hour to speak to someone on the phone. I can't wait for our contract to come to an end!
- Location
-
- Location
- Anglesey
- Reviewing
- Plusnet
- Date
- 2016-06-21
- Comments
-
Having switched to plusnet from Sky I wish I stuck with my standard broadband!
Was set up eventually after a 2 week delay leaving us without any internet or mobile coverage - as we rely on a booster box for mobile signal - and to put it bluntly the wireless is possibly the slowest I've ever encountered and considering it's supposed to be fibre broadband, I can get higher speed through 3G in most places.
If you ever want to phone them, you'll get stuck with someone who doesn't care about the issue and will instead hide behind terms and conditions and tell you that you have broken your router by putting it near other electronic devices and then have the cheek to charge for a replacement.
Honestly, if you want broadband STEER CLEAR, I'm currently waiting for a cancellation cost (been waiting 3 weeks) just so I can pay to leave.
- Location
-
- Location
- Anglesey
- Reviewing
- Plusnet
- Date
- 2018-09-29
- Comments
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Went over to plusnet from pop telecom.diffrence is like driving a French car to a Mercedes!!!
- Location
-
- Location
- Anglesey
- Reviewing
- Plusnet
- Date
- 2018-10-14
- Comments
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For a few weeks now broadband speed has been reduced 0.1 and 0.4 on average. 20,30,45 mins on phone and no answer, unable to contact by e mail. decided a week ago to leave, what happens, broadband speed comes back to normal. Spoke to a girl in Sheffield? this morning and she blamed students ordering broadband at universities. I'm still leaving then.
- Location
-
- Location
- anglesey
- Reviewing
- Plusnet
- Date
- 2015-11-03
- Comments
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Been with them i week.sorry i bothered
Faulty router replaced on installation.
Internet drops in and out reported problem reply "unsure what problem was"
NOW if you use phone line you lose Internet all together.
- Location
-
- Location
- Angus
- Reviewing
- Plusnet
- Date
- 2017-04-10
- Comments
-
Extremely unreliable and slow internet connection. Almost as slow as dial up. The last time I phoned customer services about the shocking connection I was on hold for an hour, when I did finally get through I was told the engineers wouldn't be out to fix it for a fortnight. Three weeks later they say it's fixed but STILL the same issues. I don't live anywhere rural, I live right in the middle of a town and should be able to get decent broadband. DEFINITELY DO NOT RECOMMEND unless you like super slow unreliable connection.
- Location
-
- Location
- Angus
- Reviewing
- Plusnet
- Date
- 2017-06-27
- Location
-
- Location
- Angus
- Reviewing
- Plusnet
- Date
- 2018-11-20
- Comments
-
Quiet possibly the worst service I have ever come across, signed up on the 24th of October and still waiting to be connected as of today, tried contacting customer service which is an absolute joke, you can be on the phone for over 40 minutes waiting. I wouldn't touch them with a barge pole
- Location
-
- Location
- Angus
- Reviewing
- Plusnet
- Date
- 2019-12-17
- Comments
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Changing to PlusNet is probably one of the worst decisions I've ever made. In the three months I've been with them, I've had Open Reach out twice, lengthy conversations and chats with PlusNet and my internet is still mainly shocking
It's 9.15pm on a Tuesday and I've just run a speedtest
Download Speed (Mbps): 0.99
Upload Speed (Mbps) : 7.83
Ping Latency (ms): 350
They're charging me £27.50 a month for this!!!!!
Just don't go there - for the sake of your own sanity - just don't
- Location
-
- Location
- Angus, Scotland
- Reviewing
- Plusnet
- Date
- 2016-11-22
- Comments
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If there is anyone out there using windows 10 with an old 582n router experiencing intermittent problems accessing web sites, missing images from emails and unresponsive links, might I suggest you ask for a new router. Since upgrading to windows 10 about a year ago,I began to have problems which came to a head in July when I first contacted Plusnet's award winning customer services. I have since then phoned them 4 times(or should I say got through to them 4 times, I had to buy a plug-in phone as I ran out of charge before they answered )+used the online chat with the lovely Gemma who told me to buy a booster(which I did and it made no difference) or use an ethernet cable which wasn't physically possible being 2' long and the pc in the next room. This didn't phase Gemma however whom I had decided was her last day at work as she was less than helpful.I followed all the advice given by the techs ie. Manually change channels on my router all 13 of them, plug phone into test socket, change microfilter and DSL cable. I was told that an interference was found on my line which they amended and returned the SNR margin target to 9DB instead of 3DB. Oddly enough I was told this twice two weeks apart! On speaking to the last tech after he informed me "he wasn't so good with windows 10" I suggested a new router (or should I say begged as he wasn't keen) when he eventually gave in he told me it was more compatible with windows 10!!! Got router, plugged in, ALL FIXED! It only took 5 months.I wrote to complain as I couldn't bring myself to phone or chat again and I asked for a refund for my broadband and line rental as I only needed it for my broadband. Needless to say they have refused but as a goodwill gesture they would refund the postage they charged to send the router. Are they having a laugh? I will be taking it further with the CISAS. BE PREPARED TO BEG FOR A ROUTER!
- Location
-
- Location
- Angus, Scotland
- Reviewing
- Plusnet
- Date
- 2020-07-18
- Comments
-
Plusnet give a good service for a reasonable price. If you don't need very fast broadband, you'll get a good deal at Plusnet
- Location
-
- Location
- Angus, UK
- Reviewing
- Plusnet
- Date
- 2018-10-12
- Comments
-
BT are pretty crap, but Plusnet take the prize. Withholding money, lack of delivery, poor performance. Customer service - don't make me laugh. What a bunch of clowns. Utterly chronic.
- Location
-
- Location
- anon
- Reviewing
- Plusnet
- Date
- 2020-01-21
- Location
-
- Location
- ANTRIM
- Reviewing
- Plusnet
- Date
- 2018-08-13
- Comments
-
Shocking customer service, cancelled my order before installation as they kept changing activation date. Trying to speak to someone in customer service was really bad they kept passing me over. Lucky escape I think.
- Location
-
- Location
- Ardrossan
- Reviewing
- Plusnet
- Date
- 2017-04-20
- Comments
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In 6 month we have 3 months of working wifi. Initially they never connected up the line.
4 Months in the wifi stopped, they sent out new router to an old address. When the new router arrived it still didn't work and when we requested an engineer they say it's 65 pound, basically a threat.
Average waiting que on customer service is 45 minutes.
Worst and most unreliable service and help I have ever experienced.
- Location
-
- Location
- Arnold
- Reviewing
- Plusnet
- Date
- 2018-07-05
- Comments
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Noooooooo don't do it. This company is useless. We got connected 11 days ago. I'm looking for a way out already . Super slow. Terrible customer service. It's all lies and deception. The cooling of period is from the day you sign not the day of Installation they told me.
- Location
-
- Location
- Arrochar
- Reviewing
- Plusnet
- Date
- 2017-03-07
- Location
-
- Location
- Arrochar
- Reviewing
- Plusnet
- Date
- 2017-03-07
- Comments
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The worst internet provider I have encountered. I have had no or limited Broadband for almost 2 months. Still it's not fixed. The same circle has to be gone round every time I hear from them. They blame BT . They don't take ownership of the problem. I'm sorry I ever got on the Yorkshire bandwagon. Incompetent is the only way to describe the service. I WOULD NOT RECOMMEND PLUSNET TO ANYONE.
- Location
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- Location
- Arundel
- Reviewing
- Plusnet
- Date
- 2016-11-29
- Comments
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We have two lines. Fibre optic was slower than steerage broadband. I have spent what amounts to a working day calling Plusnet in the past week. Always 30 minutes plus wait and they say they are correcting this but go back on this site and it has been the case since BT bought them. Incorrect advice, promised calls not honored but they are pleasant and apologetic. I pity them having to deal with an endless stream of angry customers.
- Location
-
- Location
- Ashbourne
- Reviewing
- Plusnet
- Date
- 2017-09-07
- Comments
-
Ive only been with Plusnet 4 days now but, I'm more than happy with the Great service, so so very happy.
All the people Slagging Plusnet off, switch to Sky broadband, then you will realise what poor broadband & customer service is!!!!
Plusnet are miles ahead of Sky & I'm so very pleased I switched from them cowboys at Sky to Plusnet. 110% improvement. Thank you Plusnet!!!! Makes such a big change!!!!!
- Location
-
- Location
- Ashington
- Reviewing
- Plusnet
- Date
- 2015-01-12
- Comments
-
Rubbish no wonder it is cheap lost count the times I have had to phone them down to 1.5 will be moving to another company ASAP when contract is up having to phone again today another 15 minute wait
- Location
-
- Location
- Ashton Under Lyne
- Reviewing
- Plusnet
- Date
- 2016-04-23
- Location
-
- Location
- Aspull
- Reviewing
- Plusnet
- Date
- 2020-05-07
- Comments
-
Switched today was very apprehensive because reviews weren't great.no problem up and running all devices connected speed fine. Very happy.
- Location
-
- Location
- Attalhi
- Reviewing
- Plusnet
- Date
- 2019-08-29
- Comments
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I moved to them, they promised to move my number, they didn't, all what they say if you are not happy we can cancel your contract, they wasted my number, my time, they don't care!
- Location
-
- Location
- Aughton
- Reviewing
- Plusnet
- Date
- 2009-09-02
- Comments
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Since being with PlusNet my lady wife knows how to reset the router, I will be requesting the MAC code very soon. Never mind their Blurb just think of the Money and the word Throttle, which is what I'd like to do with Plusnet.
- Location
-
- Location
- Averham
- Reviewing
- Plusnet
- Date
- 2017-09-25
- Comments
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terminated my broadband service with no notice, no warning, no apology. Need to redefine what award winning service really is if this is their standard, must be the bottom of the list. Not recommended.
- Location
-
- Location
- Axbridge
- Reviewing
- Plusnet
- Date
- 2018-05-09
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.