Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4692 customer ratings since 2020-05-14 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,346 Customer Reviews over 84 pages

  • Reviewer
    Location
    Derbyshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am very happy I chose Plusnet to be my internet provider despite negative reviews as I have nothing but positive things to say about them. Firstly their customer service is excellent compared to the customer service of TalkTalk which is appalling, Plusnet seem to actually care about their customers. I did have an issue paying online but after a phonecall, it's all sorted. I've also not been disconnected once & I'm on the lower speed. I am one happy customer. If you choosing between Plusnet or TalkTalk, choose Plusnet.
  • Reviewer
    Location
    Merseyside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Our Plusnet Fibre Extra began in March 2019 and I cannot fault it. The speeds are consistent (70Mb) and very reliable. I’ve only had to contact CS twice, first time was on the day we were connected as Caller ID didn’t work but following a message I posted on the help forum it was activated within an hour. Second time was a few weeks later as I didn’t receive an email to claim the £70 Prepaid MasterCard Free Gift but that was resolved within a week or so. Overall I’m very happy but it’s disappointing they don’t seem to have any plans to offer a FTTH product as Openreach are currently installing that in my area.
  • Reviewer
    Location
    Ashbourne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Ive only been with Plusnet 4 days now but, I'm more than happy with the Great service, so so very happy.
    All the people Slagging Plusnet off, switch to Sky broadband, then you will realise what poor broadband & customer service is!!!!
    Plusnet are miles ahead of Sky & I'm so very pleased I switched from them cowboys at Sky to Plusnet. 110% improvement. Thank you Plusnet!!!! Makes such a big change!!!!!
  • Reviewer
    Location
    Birchington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My contract with plusnet has just run out so I came to this site to look at alternative providers. In the 18 months I have been with plusnet I have had no reason to contact customer services. Service has been consistent and uninterrupted. My family have a multitude of devices and all online together, no problems. i find the speed sufficient says 58mbph. Was looking to save money by shopping around but now not so sure
  • Reviewer
    Location
    Aspull
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched today was very apprehensive because reviews weren't great.no problem up and running all devices connected speed fine. Very happy.
  • Reviewer
    Location
    Essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee.
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with plusnet for 2-3 years. Internet has never dropped out and speed is good for what I need which is normal browsing, don't do any streaming. I personally would recommend them.
  • Reviewer
    Location
    Cheshire East
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    been through BT and Sky, both were rubbish, BT took 12 weeks to install and their customer service was terrible. Sky’s prices were ridiculous and their broadband was okay.
    Plus net on the other hand is the best broadband provider I’ve ever used. Constant 40-60MB DL at peak time, never gone down apart from country/area wide outages and cannot fault the customer service. 10/10
  • Reviewer
    Location
    Blackpool
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    First class moved from Sky only £23.99 pm and £50 reward free
  • Reviewer
    Location
    Southbourne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I think plusnet is brilliant. I have been with talk talk, BT and sky in the past and plusnet has been the most reliable service i have ever had.

    You would think BT would beat all providers given its their phone lines, but Plusnet beats them hands down.

    Well done!
  • Reviewer
    Location
    North London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to plusnet fibre after getting annoyed with BT infinity: poor performance and really, really, really bad customer service with BT which prompted the change. The poor performance remained on switchover but after the stabilisation period, I reported it online to plusnet on a sunday night, and the very next morning, an openreach engineer was already outside my house. Two weeks later, the fault was fixed (bad battery contact?) and the broadband speeds are maxed out (70MBit down, 11Mbit up). Good communication from plusnet throughout too.
    Only been with them for three months now, but ultra happy so far.
  • Reviewer
    Location
    Dewsbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a customer for 18 months & recently renewed my contract because the broadband is much more reliable then their bigger competitors. I was eligible for a £50 cashback reward which arrived in 5 days. Also love that you speak to someone local when you call.
  • Reviewer
    Location
    Rochdale
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet for 3 months and have superfast broadband. Quality of service, price, broadband speed and quality are excellent and exactly as described in my contract. I do not have to speak to Help/Centres overseas which is a big plus. Have had Virgin, BT and Sky in the past Plusnet is so much better. Virgin might claim faster speeds but no good if your system has repeated outages.
  • Reviewer
    Location
    SE London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    All of the available broadband provders have awful reviews saying the worst, yes everyone! so comparing reviews when looking to change is meaningless. Happy broad band customers get on with their lives so it seems.
    Been with Pnet for 17 months and nothing has gone wrong and the speed is stable at 35mbs. Just looking for a new deal as the price will go up. Fat lot of use looking for reviews on providers though.
  • Reviewer
    Location
    Llanymynerch
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    just been charged £37 to cancel,because they couldn't get sorted in the new house in time so had to go with bt,no loyalty or good will with customers,will never use again
  • Reviewer
    Location
    Maerdy
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just after setting up my broadband I had a small issue with connectivity in the end it was a simple issue, the customer service team were extremely helpful, within 15mins not only had I talked to customer service I was transferred to someone in tech department and my issue was completely solved, very happy with service
  • Reviewer
    Location
    Chepstow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have had broadband for over 12 years and through 3 house moves. Never had a problem that wasn't sorted efficiently. Great value, great customer service, very happy.
  • Reviewer
    Location
    Shotts
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i am happy with plusnet service
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm a little surprised by a lot of the reviews here. We've had Plusnet Fibre for quite a few years now and it's always been quick and reliable. I do find their 'members control panel' a bit clunky - so finding out account information or previous statements is a bit of a pain.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet for 10 years in three locations and have never had any problems. Whenever I need to phone them I get get through to the approriate service pretty quickly.
  • Reviewer
    Location
    wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with them a year. Goes smoothly. Only use internet and phone. Were helpful when speed went slower than when you made a coffee waiting for system to boot up in the 70s-80s. Phoned. Was told how long I would be kept waiting - long enough to make a coffee of course. They knw of no problem their end, but would stand by to see if my helpful helper found something. He did. Another helpful helper had turned off the automatic update option and I had 66 updates queued up. So it was sorted from my end and I phoned plus net to let them off guard duty. We laughed.
  • Reviewer
    Location
    East London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I signed up to Plusnet a week ago. Within 1 hour my phone line had been reactivated and I was able to make calls (there had been a service with another provider approx 1 month ago, so the line did not require an engineer callout). Now 1 week later I received an email to say my broadband was live and I set up the router using the instructions. I just started using it and the speed is great.
    Also I did call the Helpdesk this morning just to check when my broadband would become active and they had told me today, and seemed well informed and were very helpful.
    So I am very pleased that I chose Plusnet. So far I would rate them 10/10.
    The package I chose was unlimited broadband and free weekend and evening calls. Very happy customer.
  • Reviewer
    Location
    SW London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have only been with Plusnet for just over one week so time will tell if my rating will stay so high.
    As a new customer switching from Sky, plusnet made the switch seamless. Activated on the date promised and most of the time I am getting the top advertised speed of 76Mps and around 19Mps upload.
  • Reviewer
    Location
    newport
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    very good service best ive had been with them over 6 years now never forget what talk talk was like. been thinking about changing to zen as they are offering 130mb speed
  • Reviewer
    Location
    Hadfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Connection went without hitch. Downloads stable and good speed so far. Cashback cheque received OK. Billing correct.
  • Reviewer
    Location
    Pontypridd
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was with Madasafish Broadband for a long time, then they become Plusnet. Never had any problems with connection - always stable and fast connection. Customer service always responsive and quick to fix any mistakes I made in settings. Recently upgraded to fibre and its more of the same - consistently fast speeds and solid connection.
  • Reviewer
    Location
    Wetherby
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Can't fault them, the phone package was connected a day early and so was the ADSL. I was kept informed all the way by text and e-mail and the speed is faster than my previous ISP (Sky).
    The icing on the cake is the money I'm saving as well!
  • Reviewer
    Location
    Pirbright
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had any drops, I was told my speed would be 8-14mb and I'm getting 36, pleasant surprise! They were late to install, but refunded me for the days I couldnt use the service.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very happy with the service so far, it took quite a while for an engineer to come out but the broadband was up and running within an hour. Great speeds and the customer service has been ace so far (though there are long waiting times) I'm happy I switched from Virgin :)
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Forget about the rest you've just found the best Plusnet is the best broadband and telephone provider I have used I used TalkTalk and every month the bill was increased plus the internet was useless Plusnet is so reliable internet speed is excellent and I am 100% satisfied with this service I recommend Plusnet excellent company
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved back to Plusnet after the worst 18 month stint with postoffice broadband. Everything took place exactly as promised, I was notified of provisioning in good time and my broadband speed has jumped to at least 5 times the speed it was on postOffice (pobroadband is Talktalk in disguise).

    Very pleased overall.
  • Reviewer
    Location
    WEYMOUTH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Don't normally do reviews.But the service we have received from Plusnet
    has gone beyond excellent.Thank you.
    BT has lost a 17 year loyal customer.
    Just wish we had changed sooner, Can not praise Plusnet service enough.
  • Reviewer
    Location
    Neath
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have just had a very helpful PlusNet technical support person called Jack Grainge Canter in Leeds talk me through a very frustrating problem I had with no internet connection at all. Jack was friendly, extremely helpful and patient. I was answered immediately and think that PlusNet is very good. I especially like being able to talk to somebody in the UK who can talk me through the problem. Thanks again.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just swapped from sky to super fast fibre. Was a little worried after reading all the negative comments but a very smooth changeover. I received texts and emails to keep me upto date, router arrived 2 days before and as arranged everthing was up and working by 3pm yesterday afternoon. Just done a speed test on my samsung tablet, 50.4MB download and 19.4MB upload a mssive imprvement from my sky broadband of 11.6MB down and 1.2MB up. Very pleased
  • Reviewer
    Location
    South East
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After 2 years with Plusnet I made the mistake of thinking I could get better/faster deal though a competitor but the promises of faster speeds were empty promises. I soon realised my mistake so activated my 14 day cooling off period then called Plusnet to see if there was anything they could do for me. They were amazing and welcomed me back, fixing all the damage I'd done along the way. Thank you Sheetal for your kindness and efficiency. It's good to be back!
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Into my second month now with PN.
    What a difference to the slow offering I had previously from Sky.
    Change over went exactly as I was advised, router landed when they said it would, Openreach chaps came and did their bit when I was told they would (they were actually an hour early!).
    I was overcharged on my first bill by £5, but a couple of emails later, that was credited back to me.
    Getting Fibre free for 6 months is a great bonus, and at a cost of £5 or more less than Sky, I can't fault PN (And their fibre speed is twice what Sky could deliver)
    Well done Plus net.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had plusnet 3 yrs no problems great service . speeds average will be better when BT get their act together and put in better phone lines etc .
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I switched to Plusnet on 28th April after many years of shoddy service from TalkTalk. I have the fibre package and am so far very impressed. The router arrived on time and my service was activated on the date specified. I was expecting speed to be a bit slow for the first few days as they see what line can handle, but within an hour of going live I was getting 38 Mbps download speed. I have been over the moon with my wireless speeds as they were pitiful with TalkTalk (even though I had fibre with them), some days I wouldn't even get 1 Mbps download speed, but with Plusnet I've been consistently getting over 30 Mbps on WiFi with my phone and tablet, often it is 37 Mbps! I have had a fault with my phone occur today, no dial tone and can't make or receive calls, but I managed to speak to their technical support team on my mobile and they were very helpful and efficient, so hopefully it will be fixed soon. It is a breath of fresh air to speak to someone in the UK who doesn't sound like they are reading a script and has genuine concern for the customer. My only regret is not moving to Plusnet years ago.
  • Reviewer
    Location
    Merseyside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We signed up to Plusnet Fibre Extra and Phoneline (£27.95 18 Month Contract, no Connection Fee via a USwitch Exclusive Offer) on 19/2 and the service went live, as planned, on 5/3. Everything worked fine except Caller ID but this was resolved within an hour of me posting a message in the Community Forum. The service has been very stable, once the 10 day line testing was completed we now get a very consistent 72Mb at any time of day. However, in common with several other new customers we didn’t receive an email within 10 days of our service starting to claim our Reward Card but this has now been resolved and the card is on its way, The Hub One Router is OK, it’s perhaps not quite as powerful as our previous SSE Router (who we sadly had to leave because of increasingly rigid evening throttling). Overall we are very happy with the Plusnet service.
  • Reviewer
    Location
    Devon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    We were in the process of changing over to Plusnet unfortunately we had to cancel with Plusnet, they were most accommodating & helpful during the process. The cancellation being due to BT contract also no communication or help what so ever from BT.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.