Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 5475 customer ratings since 2019-07-12 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3057 Customer Reviews for Plusnet

  • Showing page 2 of 306, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Been with PlusNet for two years and never had a problem. Speed has always been reliable and consistent, never had issues with network dropping or speeds crashing. I'm on a Fibre Extra Unlimited and I'm always getting 60+ speeds.

I am only one person living in a one bed flat so that could explain the excellent reliability and speed. No idea how their broadband fares with a full household.

The few people I have had to speak with were super friendly and helpful so I would 100% recommend based on my customer service experience.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Mid Wales Plusnet  
Plusnet is absolutely shambles, every single day for the past 1-2 years there is constant lag, it used to keep turning on and off and sometimes it just wouldn’t work. The speeds are incredibly awful, right now I get 2.3mbps (download) and 809.4kbps (upload) those speeds are terrible. Sometimes it works fine without lag but still high ping, and then randomly the ping increases to about 1000 and sometimes 4000. If you’re looking for a good broadband, look anywhere but here. You will just waste your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Plusnet  
I have been with Plusnet for 10 years in three locations and have never had any problems. Whenever I need to phone them I get get through to the approriate service pretty quickly.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Plusnet  
Dishonest business practices - when you phone them to sign up for a package, you don't get the package that they advertise on their website - they sign you up to another one that isn't advertised on the website. Funnily enough it’s exactly the same as the one advertised on the website, but doesn't include the plusnet reward card - I think they must have run out of cards. I phoned to check that my router had been despatched before I was connected but was told that this hadn't been ordered by them on their system, so I would have been without a router and wouldn’t have been able to connect if I hadn’t phoned up to check. And now the router keeps cutting out and interrupting my fibre connection. I’m told by Plus Net that this is a problem that has to be fixed by Open Reach, but I never had this problem with my previous provider. They have a 14 day cancellation period, but this expires before you get switched on so is useless. Not impressed so far and I’ve only been with them for 5 days.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
DN14 Plusnet  
Absolutely rubbish company. I dont usually leave reviews but I felt it was my duty to warn people. The internet is poor in itself. Always glitching when trying to stream Netflix. Always going off and then back on, just inconsistent service. The customer service is probably worse though. First they changed the name on my account without my permission. They only changed it back when I went higher up because at first the customer service advisor wouldn't do anything to help me. Secondly they closed my account & gave me no warning. I received an email saying I had 14 days to pay an outstanding balance & got 5 emails in a row saying different amounts were owed, as it was unusual I rang them and the informed me my account was already closed, it's already with a debt collector and theres nothing they can do about it. They left me isolated without warning and the customer service representative was rude and didnt care at all. Disgusting service. Go with any other company but them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cheshire Plusnet  
Gave plus net the benefit of the doubt because it was cheap, can see why it's cheap now. I've waited 2 weeks for installation they couldnt do it on the day, the engineer said another 48 hours and it would be on but it still isn't. I now want to cancel because they haven't fulfilled our contract but will not be able to get my £75 installation fee back for the installation that never happened
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hyde Plusnet  
Having tried a number of different providers in the past we've found Plusnet good value. Customer service, while not perfect, has been far better than our previous experiences with BT. The connection is pretty reliable - we have 3 people working and studying from home, participating in online videoconferencing, streaming videos and playing games and have not had any major problems with our unlimited fibre account. Based on our experiences over the past 3 years I'd recommend Pluset as a broadband provider.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Coventry Plusnet  
I have been with plusnet for over 10 years, infact I think they were called EdNet when I signed up with them. They have been great until recently. Since lock down I have the broadband speed to be terrible. It drops from time to time, my internet phone is no longer usable. I have tried to call to report this twice. The first time on hold for 40 minutes. Second time on hold for 20 minutes. Finally spoke to someone that said oh I need to put you through to technical support (not an option on the menu when you ring). She seems to have put me back into the original loop with only options are new customer or customer services.. so 30 mins of waiting so far and I know I am going to go through same loop. There Bot is also not working on their website.. So disapointed!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Edinburgh Plusnet  
Appalling service! Left with no broadband for 2 months..
Anytime I tried to call them I was sent to this person and then that person having to explain multiple times. I called 1 May to disconnect my broadband this I found was not done so I called again in June they then demanded I pay a months bill even tho they did not cancel it was instructed to.
I was called a liar harassed & sent threatening emails about
Adding more moneys on to a bill I should never have been sent in 1st place. Company is a joke. Save yourself the time
& money & go else where.. the broadband froze and we lost days were we couldn’t even watch tv. I called to complained nothing was done. A bunch of imbeciles.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Plusnet  
Do not trust this awful company.
I was unhappy with Plusnet, because they always used to call with better deals and appreciated your custom and that is why I originally stayed loyal to them. After many years of being on contracts, I had foolishly allowed a contract to lapse, no call or email from Plusnet with an offer for a better contract and I was paying full price plus paying the line rental saver.
when I realised I was paying over the odds for my broadband I gave Plusnet a call. They offered a rubbish package with only a £5 saving for 18 month, in fact they first tried to tie me in for 24months, which was no good as new customers get a far better deal with line rental saver thrown in.
I almost went for it, but after a quick discussion with my husband, we decided against it.
I asked the representative to not to go ahead with the 18 month contract and cancel it as I felt I would prefer to leave when the line rental saver was almost up and not be penalised for leaving.
I have this call recorded thank goodness!
I have just received a bill for £102. They told me I was signed up to an 18 month contract! So even though they could see I was not receiving any reduction on my bill, they charged me the same amount as a non contract customer, then they have gone ahead and penalised me for leaving.
Off to the Ombudsman I go with my recording! I am disgusted with them, daylight robbers.
This company went downhill many years ago, poor customer service, rude staff, drop outs in connectivity, higher prices. I did not want to stay with them any longer, I think they are despicable trying to take penalty payments for a contract I was never on, never benefiting from any reduction in price, they are scoundrels.
If I was elderly, this would still be happening. You would think companies would tighten down on this bad practice, especially during the Covid tragedy. Yet they would seek to rip off a loyal customer of seven years.
I repeat, Do not trust this awful company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Preston Plusnet  

Loading...

  • 3057 reviews, showing page 2 of 306, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk