Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 5836 customer ratings since 2018-12-08 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2857 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
I wish I had read these reviews before I change. No router passed the changes 9ver day so no interest. Had to call cancel line no customer service no. Took a while. Their response was we'll put it in the post, 3/5 days. I suggested a better del. They were not interestedoing. Absolutely dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Stewart wales Plusnet  
Been wiith PlusNet for 6 months now and a real struggle. I am on my third royter but still the same problems. It's a fairly well known and long term issue with their routers. Change to a third party router and you will have no problems...speeds good but intermitent disconections which can be irratating when in the middle of a film. After months of testing all sorts of configs it's quite clear (as others have discovered) the PlusNet One router loses DNS. So setting DNS servers manually (including PlusNet's own servers) on either 1) each device you have or 2) on a third party router (you cannot configure this on the PlusNet One)is the only way to go. PlusNet are not interested. I am now using a third party router (previous ISP) and the PlusNet one as a Wireless AP.

I guess this serves me right for trying to save some money. As soon as contract up I will switch back to Zen who were brilliant if a bit expensive.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
Suffolk Plusnet  
Absolutely dire company to deal with. I ordered my new broadband account with Plusnet at the beginning of Nov, still not even on-line yet! They cancelled the order, didn't send out the router etc etc. List of poor excuse after poor excuse. AVOID at all costs. Shell energy seem to be far better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Norwich Plusnet  
Dreadful, dishonest service and lack of transparency.

We took Plusnet up on a promotional offer in 2018 on a one-year contract. The broadband + phone line (with a small additional international add-on) came to just less that £20 a month, which we thought was reasonable. We were told that the broadband would cover our internet needs (two people, one working from home during the day, looking to stream TV some evenings). Unfortunately, the package was useless as the internet had a very slow download speed; within three weeks we were forced to 'upgrade' to the next package, which was £15 more per month. When I spoke to the customer services rep to discuss the issues we were having, he said this was a regular complaint about the promotional package and that he couldn't do anything for us apart from give us the 'upgrade' to a faster (and much more expensive service). 12 months on I cancelled my contract with Plusnet but even this was too much for them to handle and they kept on charging me for services that I did not need. I've asked twice for a refund but it would seem that it will not be forthcoming.

I have warned friends and family and would strongly discourage anyone from engaging with this bunch of shysters.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Plusnet  
Plusnet have left me with no internet on black Friday. I transferred to them from my previous provider 15 days ago.They were happy to send welcome emails and except a years line rental in advance,but then nothing!No texts,no router,no emails.
I have changed ISP many times from Talktalk,Postoffice, EE to name a few but none of them ever caused any problems. The new router would turn up in the post an email told you when to plug it in, loss off internet 4-5 hours max.
Plusnet through thier incompetence are going to take a further 6 days(on top of the 15 days they've already had) at the most important time of the year for purchases.
There excuse "some outreach problem with ISP contract handover " i.e the dog ate my homework Miss. Come on guys this is your business you're ment to chase up the bits that don't come together properly.
They graciously said that they "won't charge me for the days that they're NOT PROVIDING a service".
Well; thank you So Much!☹
So if internet access is important to you I would STEAR WELL CLEAR.


ps. I put 3* for broadband speed and reliability because I don't know if they are good or bad.
  • Speed
    3 stars
  • Reliability
    3 stars
High Wycombe Plusnet  
I keep having issues with speed and drop outs. They are now telling me this is acceptable.
This has been going on since i switched to Plusnet. Customer service is a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Doncaster Plusnet  
Avoid at all cost! Worst company ever. Made mistakes in the contract. Customer service not helpful at all. Keep making mistakes in every step. Passed outstanding balance to debt collectors while ongoing complaint was not resolved yet. Customer service just repeating useless script over and over again. Can't speak to anyone who knows about a case.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
Do not listen to their adverts, the worst company I have ever dealt with by far, never even got their broadband, cut off from old company for a week and plusnet never kept in touch, cancelled which took over half an hour on phone and refund might take 3 weeks, this company does not deserve to be in business, sign up elsewhere, you will thank me ....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset Plusnet  
Seems to break quite a lot. Currently having issues which is annoying as I'm a small IT business. Looking at diagnostic using trace route it appears that the line drops frequently and traffic struggles to make it past the providers routers. Problem is at their end.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Gateshead, Tyne and Wear, UK Plusnet  
Moved from BT two years ago due to constant price hikes for loyal customers.
Recent service from PLUSNET has just gone down the plughole. I have had major problems logging on to email,specifically on my ACER pad.Continuously returning "Wrong user name or password" however that combination is logged in my firefox browser and also in (successful) current use on two other devices, one iMac and one windows laptop. Followed set up to re-install but still the sme old messsage.
Online contact for help was poor, only suggestion was to yet again change password. This happened to me last year and then changed on all devices, even wrote them down!But now again ACER/Plusnet tells me I am wrong. PLUSNET help really isn't HELP at all!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oswestry Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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