Plusnet Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3.1 stars

Based on 6738 customer ratings since 2018-02-20 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2546 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
Can be on hold an average 20 minutes trying to get to speak to customer services. Just as poor quality customer services as their sister company BT.
I've left Plusnet shocking customer services and their prices are more expensive than talk talk
Don't stay with them out of loyalty it doesn't pay
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Wirral Plusnet  
Recently took up serrvice with plus net who guaranteed us a minimum of 25mb and an average of 38. The main reason for plus net was their so called customer service.I wanted to change service due to inability to ever watch i player without continual buffering. This has not improved and today check says 8.24mb. The person I spoke with yesterday was very helpful. The guy tonight was despicable, refusing to provide any help whatsoever without full security details which I do not have to hand. He refused to put me through to his manager. Very disappointed and looking to cancel as we are still within the 14 days.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Emsworth Plusnet  
We do not consistent connection, it drops off many times a day and stays off for minutes to a full day. I have contacted Plusnet who have sent an Openreach engineer twice now and they know the problem is there but cannot fix it. We have reported this to Plusnet five times and they have no answer. We are now trying to get a reduced contract as they are not delivering a consistent service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nantwich Plusnet  
Plusnet will not do you proud, customer service is not good, they are rude and un helpful, Robbers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Erith Plusnet  
Awful service and always dropping out they TOLD me that to get decent coverage I should invest in a decent router!!!
Phone charges are extortionate 0/10 is a true reflection of its value
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sl6 Plusnet  
My broadband speed dropped off and not close to the speed that I signed up to. For 15 days I checked my speed twice a day and recorded the dates and times. I then telephone Plus Net and was through to Jack at Plus Net within 2 minutes, I informed Jack of my findings regarding my broad band speed. We reset my router wich made no difference, Jack raised a work number to sort my problem out. The following day I carried out a further broad band speed check to see my reading, I was amazed to see that my broad band was up to full speed, I also received an email from Plus Net informing me that my issue was resolved and that I was up and running at my allocated speed. For me personally Plus Net did an excellent job of sorting out my issue what else can I say, thanks Jack at Plus Net.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Staffordshire Plusnet  
Unreliable, slow, never even close to as advertised regardless of if you use an ethernet cable or not. Terrible customer support, overpriced.
London Plusnet  
I am paying for 14 mB/s, however, I am averaging on 800 kB/s - 1 mB/s. The internet disconnects between 4-10 times every day. I can't even remember the last day it didn't disconnect. It is absolute rubbish, as we pre-paid 12 months.

When I call or chat with customer services, they keep telling me the service is good, when I can see in front of me the download speed being 0.8 mB/s. The only solution they present, is having an engineer over, which would cost me £65. I'm struggling to see why I should be the one charged for their absolute ridiculous (broadband- and customer) service. 1 star is too high of a rating.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds Plusnet  
Was very happy to sign up with Plusnet as the deal appeared very good for Broadband & landline 17th Jan 2019. Still waiting for connection 6/2/2019. Attempted web chat etc, no joy! PLusnet caption is "WE'L DO YOU PROUD"! Hope so when this Company get around to connecting me & sending me my router.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Brentwood, Essex Plusnet  
Agree with some comments about shambolic service.
So let's start with the Good. I moved from BT to Plusnet since my BT contract expired and Plusnet had an offer which made them competitive. Speed tests showed they hit the median value quoted.
Now the BAD
1) When my 12month contract expired, they offered me a renewed contract similar to mine. I also mentioned I was moving cities (different STDs), but they said that was no problem and that I could move over when the time was right, though a new number would have to be generated (stands to reason). What they didn't tell me on during the conversation was that it costs £65 to change address. They offered an alternative, which was to cancel the existing renewed contract at no extra cost and then take out a new 18 month contract (but different tariffs). I reluctantly agreed to the latter
2) So switchover date arrived, but our line still showed as being disconnected. Received numerous emails and texts on the day to say everything had gone swimmingly. Tried calling them, but as with others' experiences, they phone customer service is a lottery. Double their estimated time for a human to answer the call would be realistic at most times of the day. So I tried to use their chat. The 1st chap I spoke to eventually tried to arrange an Openreach engineer with a strong warning that any issue with the line found within the boundary of our rented property would result in a £65 charge. Any need to re-visit following such a conclusion would result in more charges if it wasn't possible to resolve on the first attempt. I need to seek permission from our landlord before going ahead.
2)I had thought, what happens if I call the new number provided? It actually rang and on the 2nd attempt, got through to someone other than my spouse. Not a happy bunny.
3) Following 2), I went through the arduous call process. Wow! The various Teams within Plusnet really struggle to talk to one another or know the infrastructure. Started off in Customer Service. Was then pushed to Tech Support. Told to wait....found myself back in the queue..start over. Eventually told I must have a crossed line and that the order hadn't successfully completed. Then put through to the so-called 'Provisioning Team', who denied it was an order fault and should be the Tech support guys responsibility. They eventually booked a BT engineer to visit our property in the notorious 1/2 day window.

Its ironic that Plusnet have some Northern lad boasting to endorse a company with 'Northern' values and customers' interests at hand. Errr! Have you tried contacting your own help line?

Total call time 1h 59sec. Took the full length of my 40 mile commute home.

STAY AWAY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Cardiff Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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