Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 6005 customer ratings since 2018-10-21 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2797 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
Difficult not to believe that the BT engineers have instructions to treat plusnet customers as second class citizens. Awful service when something goes wrong. Incoherent communication. Just lousy all round. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
London Plusnet  
Plusnet were very slow in switching to them. Took them 5 weeks to switch over service from previous ISP. Plusnet One hub worked fine for a week then started dropping devices. They would all say connected but you could not get online. The only workaround was to reboot which eventually would connect again only to disconnect later that same day. This problem persisted around a week before things started to settle down and touch wood been OK since. However, I noted the problem appeared to be whenever devices tried to connect to the 5GHZ, devices on 2.4GHZ were ok. Looking for advice on the net, it became apparent that this issue is quite common with the Plusnet One hub and numerous discussions can be found. It would be good to use 5GHZ as when I could the speed was much faster. Turning to the line speed, the speed is running at around 4 to 5mb download slower than previous ISP and around 3mb upload slower. (Street cabinet only being 4 houses from me and the exchange being 0.7 miles away). That said its more than adequate to stream iplayer and the like. Plusnet are competitive on price
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Horncastle Plusnet  
Beyond terrible customer service. Avoid at all costs. Would give zero stars if it was possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
In the beginning the broadband speed was ok, 2-3mb/s less then my previous provider. With time however, after a month or 2 it dropped to approx 4mb/s, 25% of the initial speed. It is not stable, and frequently cuts me off. Youtube and Netflix have buffering problems and streamed movies pause all the time. Customer service is like talking to the wall.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Plusnet  
Still no broadband despite getting emails saying its now active. Two week after my go live date. Now told its another 5 days before it goes live. Been lied to by the support staff who tell you they will ring back but never do. Wont discuss compensation and they have not joined the automatic compensation scheme so I will have to fight for it. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Battle, East Sussex Plusnet  
I switched to Plusnet 3 months ago and it took them around 2 weeks to sort out all the problems, so I could finally had a slower internet. Then I moved my house, and I have been waiting for almost 1 month now for Plusnet to sort out the internet at my new home, last thing they said today was the day that it would be fixed, and now they say "there's a centralised problem with the telephone exchange". I don't believe one single thing they say, don't recommend them. My plan is now to switch to my ex internet service provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bridgwater Plusnet  
Took out new contract with plus net in July, believing we had a fixed contract,within a couple of weeks they advised that BT sport was being increased by £5 per month and today advised that our call plan was going to be increased by £1 per month.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Staines Plusnet  
Broadband speeds never over 4.8 mbps
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
North Wingfield Plusnet  
Do not ring Plusnet. Thay were recommended on USWITCH site, and as I had a query I rang the contact Number shown on their page.
The call to 08451110093 cost me £11.34 for 16 mins worth of wait and a short conversation.
Disgrace to charge customer enquiries this sort of money. AVOID. This obviously a deliberate policy to milk sales enquiries.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Plusnet  
If there were negative stars I would use them.
Would advise no one to use plusnet
Boardband speed has been significantly below the agreed minimum. Today was 0.04MPBS. Complain but they don't care. The Code clearly means nothing
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Londoon Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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