Plusnet Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 7068 customer ratings since 2017-12-15 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2425 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
I was supposed to switch to Plusnet on the 26th November from Talktalk. My Internet connection was cut off on the 21st November,and I lost my phone connection on the 26th. Eventually, after much drama, I got my Internet connected a week late, on 3rd December, but still no phone on the 5th December.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Swansea Plusnet  
Shocking service only equalled by appaling customer care. 0.38Mb upload speeds recently, unusable. When we asked why (after 4 years of 2.0Mb uploads) they said ‘we couldn’t possibly comment’!! This was a manager......Award winning broadband?? Awarded to themselves only.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scottish highlands Plusnet  
After years of suffering TalkTalk we changed to Plusnet and our broadband speed is even slower. If I hang on long enough waiting to speak to customer services, they are at least in the UK but that is the only slight advantage. So very disappointed.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
London Plusnet  
I have signed up with them over a month ago and still have heard nothing from them. only an email to say there is a problem. no other details. There is no way to contact the customer service as they don't provide an email address and you cannot reply to the automated emails they send.
the online chat is usually switched off, stating that they are busy with other customers, and the phone number has a wait time of over an hour.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
I have tried on numerous occasions to contact Plusnet regarding the failed billing issues which are affecting myself and many others. Although our account is fully paid up and running on the net we keep getting failed billing messages when we try to contact some sites.
  • Reliability
    1 star
Prudhoe Ovington Plusnet  
Horrible service. Started a contract with them and they started charging me, even though I still have no Internet connection due to technical issues.

They avoid sending a technician and they try constantly to claim there is a fault in the house installation so they can charge another £65 for the repair. I Keep explaining them that I just moved into the house so I can't be faulted for anynthing but they don't listen, they just keep mailing me their generic "fix it yourself" email that is not helping at all.

Absolutely horrible, avoid at all costs.
Bristol Plusnet  
Worst customer service I've ever received. Unless your purchasing a product as a new customer you have no chance of getting through on the phone.Currently writing this to pass the time whilst on hold. I have been told I will have a 5 minute wait that was 20 minutes ago. Gave up after an hour the other day, simply appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
ETCHINGHAM Plusnet  
I've been with Plusnet for years - occasionally something goes wrong - my router died recently and it just took a phone call to get that resolved. Now I'm moving house and I spoke to the house move team who has made this really painless. I can honestly say Plusnet's customer support is always outstanding and so many other companies could learn a lot from them. Thanks :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Northern Ireland Plusnet  
When I joined Plusnet over a year ago the customer service was brilliant, I've now just had possibly the worst customer service I've ever received after questions being billed months after leaving the property. 30 minute wait for an incredibly rude woman to tell me it's sorted now and then hang up on me.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
London Plusnet  
Plusnet Joe had better start looking for a new job !
Plusnet what on earth has happened to your customer service?
Having been a customer for over seven years, I previously used to recommend them to friends, due to their friendly helpful customer service.
However due to recent supply issues and obstructive, manipulative responses received from their “CSC Analyst’s” I can no longer recommend PlusNet to anyone!
They now seem to automatically start with the presumption that any reported fault is in the customer’s premises and could not possibly be part of the external Openreach network.
There are serious problems with their communication (Lack of information and updates to their customers) and also problems with their billing system where they are charging customers the incorrect amounts and not as per their agreed contract.
I am not sure what has promoted this dramatic decline in service and current behaviour towards the customer, but they fail to take ownership of issues to ensure that their customers receive the service that they pay for and that PlusNet are contractually responsible to provide.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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