3,736 Customer Reviews over 374 pages
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- Location
- SOMERSET
- Reviewing
- Plusnet
- Date
- 2023-08-09
- Comments
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worst company iv ever had was signed up…
worst company iv ever had was signed up on 19 july to fttp told install on 1 aug no came when i rang told no engineer booked but i was told by email and on the phone that morning of the install should be with me
the over the next 2 weeks its gone back and forth with them tryng to get a install and was told today 9 Aug the next update on this will be on 16 Aug week
later so called and cancelled the order will not recommend this company for broadband supplier as dont know how to treat people.. WORST SERVICE IV EVER HEAD IN MY 53 YEARS OF MY LIFE HOW THIS COMPANY ARE STILL AFLOAT WITH RUNNING LIKE THIS IS BEYOND ME i do hope this company goes under as they don't deserve clients and customers wish id see the reviews before i signed up as lot of 1 star reviews on how people have been treated im never using them again
- Location
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- Location
- Lancashire
- Reviewing
- Plusnet
- Date
- 2023-08-01
- Comments
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We did not get the cash voucher promised when we signed up as payment failed going through to Plusnet on a switch site then on their site. It had to be done on the phone. First on a switch site £70 and on their own website offered £50 voucher. We expected a voucher would arrive within a few months but it didn't. The main person at home is elderly so it was forgotten. I was told by staff that after 3 months we could not claim it (as it was 'third party') - same answer even if offered on their site. Internet reliability and speed is average. Staff online are ok but you wont get your money back!
- Location
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- Location
- orsett
- Reviewing
- Plusnet
- Date
- 2023-07-31
- Comments
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a complete waste of time been off for 2 weeks now ...and not going to reconnect me for another 2 weeks,just a bunch of clowns....DONT DEAL WITH THIS "COMPANY" THEY JUST DONT CARE
- Location
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- Location
- Presteigne Mid Wales
- Reviewing
- Plusnet
- Date
- 2023-07-25
- Comments
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Left Talk Talk because of appalling customer service and joined Plusnet. Plusnet service is terrible, I have been lied to, I have been promised dates, I have been waiting over 2 months for a service. Order placed May, now been told it will be August before I will get Broadband.
I'm now wishing I stayed with Talk Talk - at least I had broadband!
- Location
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- Location
- Norfolk
- Reviewing
- Plusnet
- Date
- 2023-07-13
- Comments
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The Broadband side of things is fine, but just don't waste your time with their Webmail. Utterley hopeless, and whilst you might get in very early in the morning, from then on it's unlikely to connect until late evening.
If Email is important to you, choose another Provider, as Plusnet is useless.
- Location
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2023-07-03
- Comments
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The customer service is the worst I've ever experienced. Each time I've phoned I receive contradictory information and I'm always promised I'll be phoned back to which never happens. Useless
- Location
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- Location
- Craven arms
- Reviewing
- Plusnet
- Date
- 2023-06-28
- Comments
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Very poor customer service. Charged me even after the contract ended and they had said I was going to get a refund because the price was going up
I would not recommend. Even set a debt collection agency on to me for 14£. Be very careful if you want to use them, they are part of BT after all. Not good
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2023-06-24
- Comments
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I’ve been with plusnet for well over 10 years as I’ve always managed to get onto a good deal at renewal. Even moving house with them was easy. Just recently upgraded to fttp and service went a bit awry, however a call with their support team has got it resolved. Has no issue getting through to them. Whenever I call them pick up is quick. Tech support do a call back from a text bot service and say it will be within 30 mins. My call was more like 10 mins. Very happy with their customer support.
- Location
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- Location
- Airport road
- Reviewing
- Plusnet
- Date
- 2023-06-24
- Comments
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Very bad experience don’t waste your money.totally wastage of money.bad services.
- Location
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- Location
- S,wales
- Reviewing
- Plusnet
- Date
- 2023-06-10
- Comments
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Terrible company avoid at all cost ,I was told they would match sky's offer of £26 a month for 18 months then a few weeks later put my price up to £30 ,the should have been made more clearer to me that the price of £26 was only for a few weeks
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.