Plusnet Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 6663 customer ratings since 2018-04-19 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2649 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
Months of drop outs and copy and paste scripts from CSR’s no manager call back when promised over charging of account frequently even when they breach their own terms and conditions... avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Plusnet  
Absolutely shocking customer service. Incompetent
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Plusnet  
If I could give no stars then I would.
Someone wrongly used our address for a new contract.
When we received the letters informing 'the new occupier' about their new contract we IMMEDIATELY informed Plusnet, we did everything they asked us and received email verification to assure us that this error had been taken care off.
To our HORROR we woke up friday morning to find phone/ internet dead.
Thinking a quick call to customer services should sort this out turned into an unfolding nightmare of poor couldn't care less customer service pas
sed from one department to another every time having to retell the story from the beginning. Put on hold for half an hour.. then cut off. Ring back. Rinse and repeat all day long.
No apologies, no help, no offers to alleviate the situation. Just blankly told you'll need to sign up for a new contract and it will take two weeks minimum.
Great Plusnet. I'll just lose two weeks earnings because of your sheer incompetence and don't even bother taking ownership of YOUR mistake or offer ANY help in alleviating the problems caused by YOUR mistake.
No courtesy calls from a customer service rep to apologise nothing. Having to hound them constantly while they waste away your day passing you around one office to another, putting you on hold, cutting you off, wearing you down.
PLUSNET.. We'll let you down..... We'll make you mad... We'll make you wish you chose another damn company to provide you with basic phone and broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
North Devon Plusnet  
Honestly the worst service I have ever encountered. After it unreliably turning on and off consistently for the year we've had it we had to resign up after they terminated our account because our neighbour switched providers? when we resigned up they said they'd have to inspect the property to see if the wifi would work EVEN THOUGH we have had plusnet for a year and our landlords for the year before therefore the property has been accessible for internet for 2 years with them. Engineer was sent to the property without informing us (even though he had to come inside to 'fix' the connection) and when we rescheduled they got the day wrong twice! We were promised the internet would run within 24 hours of the engineer arriving, the engineer confirmed that it should be available straight away and they only needed to run a signal to the exchange. THEN we are told on the phone we will receive it on the wednesday the WEEK AFTER the engineer has visited. TODAY IS THE THURSDAY, THE INTERNET IS NOT WORKING AND WE HAVE RECEIVED NO REFUND FOR GOING WITHOUT INTERNET FOR OVER A MONTH OF TRYING TO RE-SIGN UP.


NEVER EVER GO WITH THIS SERVICE, THEY WILL TAKE YOUR MONEY AND GIVE YOU NO SERVICE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol Plusnet  
I agree with most reviews below, I have been with plusnet for 5 years and seen them get worse and worse. The router is old, out of date and unreliable, but if I want a new one I have to pay, and pay a lot!!! My webmail keeps stopping me from accessing it. When trying to get help, they are evasive and patronising. Be very wary of this company, they get you and then they just don't care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
North London Plusnet  
Thanks god I switch to different provider,,,its been nightmare with these guys...Helpline waiting time over 25 minutes and if you lucky to get hold so rude customer services, keep transferring to you different departments, no one know what they doing...
They closed my 2 accounts and I am unable to get my bills downloaded...Called after waiting same story, being transfer to few people and finally they hang up on me....Disgusting, rudest people to talk too...Please dont go with cheap price,,,,if you do then expect this all happen to you as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DERBY Plusnet  
Slowest broadband ever used
Trap you with 18 month contract
Bs
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Plusnet  
Just don't bother. Set up at our new place is currently 2 days behind schedule and every time we ring for an update they've moved the goal posts- from Monday to Monday midnight to Tuesday.
This after they were terribly unhelpful with technical issues the previous year we were with them. Only reason we're still stuck with them is because we missed the deadline to back out and it automatically renewed. This year I'll be counting down the days.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Plusnet  
Absolutely APALLING! Wouldn't give them any stars if it were an option. We had a business account with them and then one day came to work and realised the phone line wasnt working nor was broadband, phoned them and they told us that due to a system error they accidentally deleted our whole account and they would set it back up again for us, so we waited a week and still nothing. SO phoned them back and they told us they were not going to set our account up again unless we paid again, wtf?! You could of let us know!! Appalling sevice, bunch of ill mannered staff with no capability in doing their job right, we had nobody write or email us any warnings, it's as if they don't want to communicate and can't be bothered because they are only there for their monthly wage, they don't care about the business or the customer. Also the broadband speed was frankly **** too and they would take different amounts of money each month then have to refund it back to us. We literally only stayed with them to keep the same phone number!! Never really thought it could get any worse but it did. AVOID AT ALL COST.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plusnet  
We signed up to Plusnet Fibre Extra and Phoneline (£27.95 18 Month Contract, no Connection Fee via a USwitch Exclusive Offer) on 19/2 and the service went live, as planned, on 5/3. Everything worked fine except Caller ID but this was resolved within an hour of me posting a message in the Community Forum. The service has been very stable, once the 10 day line testing was completed we now get a very consistent 72Mb at any time of day. However, in common with several other new customers we didn’t receive an email within 10 days of our service starting to claim our Reward Card but this has now been resolved and the card is on its way, The Hub One Router is OK, it’s perhaps not quite as powerful as our previous SSE Router (who we sadly had to leave because of increasingly rigid evening throttling). Overall we are very happy with the Plusnet service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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