Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4960 customer ratings since 2020-04-17 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,317 Customer Reviews over 332 pages

  • Reviewer
    Location
    Tydd St Giles
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Signed up December 2020. They took 1st month's money. Sent email telling me my live date. Sent welcome pack. Opened an account with username ect. Sorted out technical issues, and yet according to Plusnet, I don't have an account with them. I literally have no idea who has been providing me with broadband for the last 4 months.
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Escaped from Virgin as their price went up far too much and very unreliable, it took some time to get set up with Plusnet but that was down to open reach cockup. So far I have had no problems, I'm getting average 42 mbps and the whole house has good WiFi coveridge. Customer service has been excellent. I made a good move
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please do not waste your money by choosing Plusnet broadband. The connection is terrible! They have tried to fix our connection multiple times but seem to just make it worse each time!
  • Reviewer
    Location
    E1
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had them for more than 2 years and never have problems, or got solved like instantly. The costumer service is the best I’ve ever experienced! Great price too
  • Reviewer
    Location
    Cornwall
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They’re taking hundreds of pounds from me and refusing to pay it into my account. Saying I have to wait for a check to get it back, but yet I haven’t received any checks. Horrible internet and they’ve been stealing money from me for months for insane amounts that they can’t explain.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting company. Non stop problems. Randomly keep taking money from my account and are now refusing to refund it into my account, saying I have to wait to a check. Surprise surprise, no checks have turned up.
    AVOID!
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The simple fact that this company is rated with more than 1 star by anyone is brilliant proof of the British sense of Humor. The service is..yeap, exactly like this. You just wait and the page will not load. They have mysterious issues with everything, except their own equipment. Just to have a rough idea of how a day looks like when you are using Plusnet:
    -I wake up at 6 am
    -until 8 am I'm doing exercises as for a mysterious reason the Internet it's just not working
    -after 8 am I start to use it, but wait, here starts the fun: the router drops the connection with my device. when reported they advised that I should put cables. Don't worry about the router's WIFI capabilities, that's just for design.
    -in the evening at 6 pm, it starts again. The internet is dropping, either the dsl, either the WIFI connection. Constantly.

    Would you like to know about their customer service? Well if you would like to sort out anything with them you should have a seat and some sandwiches. You will be on the phone for a few hours and they change the settings, it will work for a few hours and it starts again.

    On the same page, I would like to say that my mobile Internet provider(Three UK) has a far better service.

    Don't go for Plusnet, your mobile net is better than this.
  • Reviewer
    Location
    Peckham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Fibre broadband gets me speed of 10mbps, despite a minimum guaranteed speed of 22mbps. Very difficult to leave the contract with endless cycles of "investigations"... I wish they would allow me to leave the contract so I can try Virgin instead.
  • Reviewer
    Location
    Smarden
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Previously I had TalkTalk who were quite frankly......shocking. Then BT who were fine but expensive. Now PlusNet and they combine the best of BT and the price is reasonable. Billing system could do with improvement.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    As others have said, it's reliable but when it breaks get ready for an hour plus wait to get through to the service desk who generally back off to OpenReach. These days, PlusNet are a typical crafty, money grabbing, rip off service provider. Watch out for those in build 4% annual price hikes. BT's influcence I have no doubt and I am taking my custom elsewhere.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.