Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 5388 customer ratings since 2019-12-06 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3226 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
Been with Plusnet for a couple of months and started having problems so rang them. They are no help on the phone but they arranged an engineer. The engineer came to fix the problem and made it worse! Been running speed checks and the download and upload speed is both below 1! Terrible service and everything takes forever to fix!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
I would not use this company they are just after your money no loyalty for having been a good customer for over five years ... Due to coved I had to cancel and they try and take 200 pax of me not taking account my situation and my customer record.... They don't care about anything but money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Plusnet  
A yorkshire company ripping yorkshire people off. I am a pensioner who was taking in by this company twice. They promised me i would not pay more than £23.00 per month. My last bill was £75.00. Dont go with them. Robbers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
wakefield Plusnet  
I have been a Plusnet customer for many years. I was quite happy, until September 2020, when I was invited to upgrade for less money for an 18 month contract. I have had continuous drop-outs and very low speeds for much of the last 2 months (Sep - Nov 2020). Very disappointing - I canNOT recommend Plusnet anymore.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Plusnet  
Do not use this company!!
I ordered broadband with plusnet at the start of October with the plan of having the account setup and engineer booked for the start of November, when I was planning to move house. I was told by Plusnet that this would give plenty of time to get an engineer and they would book one for the day we moved in. Myself and my partner both work from home at the moment so Internet is essential for us. It gets to a week before the end of October and I call Plusnet to confirm an engineer was booked and they assured that I would get confirmation by email. No email arrives so I call again only to be told that no engineer had been booked by Plusnet and they would do it in this call, this in now 3 weeks behind when I originally ordered my broadband and this means an engineer can't be booked for 2 weeks into November and 2 weeks after we were meant to move. Due to this we haven't been able to move house and have been staying with family instead so that we can work.

I then get an email saying Plusnet have delayed our broadband appointment because they forgot to book a survey even though I told them at the very start that a line needs to be connected. Finally I am told our service will be expedited and that we will have an engineer on the 23rd. Two days later I get an email saying the date has changed again and that the service is further delayed. I am still without Internet and the ability to work due to the constant mistakes this company make.

No point during this process have they called me to explain what has happened and instead I have had to chase them for updates. There is absolutely no customer service offered by this company. As soon as my line is finally connected I will be moving providers. Don't waste your time with them!
Plusnet  
After 1 month, I’m so happy of ending my contract with Plusnet. I’ve been never exposed to such a friendly incompetence.
October 10 I received an email stating that my landline was being taking over
October 13 I called Plusnet to tell them that was not my decision; that was someone else that was trying to take the landline.
October 20 and 21 I tried to reach them by Twitter because I was having problems with my internet speed. Plusnet did not answer
October 25 I lost my internet connection
October 26 I called Plusnet, and they told me they made a mistake and they never stopped the process of taking over the working line, basically I lost it. Plusnet told me that the way to solve it was to open a new account and close the previous one. Plusnet told me that they will fix the problem between 4 to 5 days. Supposedly I would l be reached by Plusnet team to discuss compensation. I did not receive a call nor my service back.
November the 4. After not receiving any answer from Plusnet, I called. Plusnet told me that the order was never processed. So nothing happened during those 10 days. Supposedly, I would receive the service back on the 20th of November and I would be compensated.
November the 12th. I received an email indicating that there was a problem with my order. No waay!
November the 13th.Email: My current service provider denied the request to take over the working line. But Plusnet was my service provider!!
Sunday 15 of November: Plusnet informed me they were taking the payment for an account that Plusnet closed 20 days ago.
Monday 16 of November: After a month, I’m glad to say that we ended the contract. They could not solve the problem. On 26 they told me that Plusnet will compensate me for the additional expenses but now they told me that something like that doesn’t exist.
I've been never so happy to end a contract in all my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
Can i just say ive never had a worst broadband service ,slow to load , not good in other rooms tv, slow to load, none of my other providers have been as rubbish as this , will never use PLUSNET again wish id never changed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Peebles Plusnet  
Plusnet are a joke start to finish .I was being charged £30 a month for phone and broadband .The intermittent service and slow speed are a joke and bloody frustrating. I have had no router update offer either .Very frustrating while watching a movie on Netflix when it kept dipping also a waste of money I was paying for my Netflix as wasn't getting proper use of service .If I could I would give them a zero in all ratings .No connection or very slow if my partner and I or any visitors are online on our mobiles there is no signal at all This went on for months and months and when I called customer service I was offered £10 compensation but have decided instead to move on and refuse to pay my final bill .Bye bye Plusnet sort your service out .Go elsewhere people or you will regret it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Forfar Plusnet  
Worst start ever to a broadband package. Fed up with TalkTalk & didn't want any TV package so decided to give this a go instead of sky bt etc. Was assured would have no break in coverage but as well as being told I would change over on 6th Nov it then ended up being the 10th I was left a whole day with no broadband, really unhappy as had asked about this in advance of signing up. When I rang Customer Support the girl I spoke to after a very lengthy wait was rude and patronising and highly defensive about the fact my service wasn't active, she then said she'd transfer me to speak to someone about it and I was put back into another queue, I just hung up! It finally went on at 19:30, a whole day of work lost. The installation was a nightmare, router kept going off, took ages to reset passwords, change wireless name etc, laptop & printer connected but all mobile devices wouldn't work then had to reset router more than once and do everything all over again. I tried twice to call CS and was just in an endless queue, I tried a separate number that I found for Technical Help and it had the very same menu so I think I just lost my spot in the first queue just to rejoin the same thing on another number. Finally got everything sorted without help from PN, broadband was slow at first but now seems to be stable. Hub info online has removed all the device names I set so have to redo them all again for the third time. Really not impressed but hopefully the service will be stable from hereon and I won't need to call them again any time soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester Plusnet  
Terrible service, I’m lucky if I get 0.7 mbps on a regular basis after being promised a minimum of 2 mbps. Very, very sporadic broadband speeds which leads to frustrations daily.
If you want a cheap experience this is the company. I will be switching very soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sherborne Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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