Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.4 stars

Based on 2121 customer ratings since 2021-05-23 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,556 Customer Reviews over 356 pages

  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Company SIM card deal was offered but no service provided within initial 3 weeks. Company shielding themselfs with technical issues that will be resolved within 24/48h for first 2 weeks and after they say it will take 12 months. No refunds, no contact to complaint except of rude customer service. Stay away
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    Terrible, been with them for a while, not reliable...drop outs up to 5 in an hour. They send out openreach who do nothing. I will be moving when my contract is up
  • Reviewer
    Location
    Cambridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot believe that I changed from BT to Plusnet!
    Do not believe any of the things they say on their website about how good their service is. I have joined Plusnet back in November 2021, since day one we have had problems. Everyday we would lose internet for about 15 minutes up to 5 times a day (mostly during working hours). We have asked a few times to fix it, each time they either said oh let us update your router, or sent an engineer. After the problem not being resolved I asked them to cancel my contract and eliminate the termination fee, however they are refusing to do so. they say each time you have reported a problem, we look at it as a new fault and we have 30 days to fix it, but each case is only open for 14 days, meaning if on the 15th day we have the same problem again, they oncemore have 30 days to fix the problem. This is company is a joke. I don’t even know why they are allowed to still run their business. Today they were supposed to send an engineer again. I took a day of and only after the time that the engineer was supposed to be here they called to say he can’t come! STAY AWAY FROM THIS COMPANY!!!!!
  • Reviewer
    Location
    Newcastle
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Deeply regret choosing Plusnet fibre broadband. Speed and reliability are appalling. In the last year, loss of connection has been a daily occurrence and I haven't noticed any increase in speed since switching to fibre. Although signing a 48 month contract, I am now prepared to pay the penalty fee to cancel my contract with Plusnet.
  • Reviewer
    Location
    Wigan
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worse company I have ever experienced in my life. I waited for 14 days to get me service setup before giving up and going back to VM. Useless customer support, engineers that don't show up. Different storied from one day to the next! Utter rubbish!
  • Reviewer
    Location
    Holsworthy
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keeps dropping out, will only work in one room, Slower than my mobile connection. So called free gift impossible to activate so thats a con. Cant cancel or i have to pay a years fee.
  • Reviewer
    Location
    Hailsham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    For a company who are meant to be great at customer service, they are shockingly bad. Tried three times to call. First time got cut off almost immediately. Second time waited 20 mins then got cut off once I eventually got through to a customer service person. Third time waited 20 mins again then found out something I asked to be actioned in Feb hadn't been done (2 months later) hence the need for my call. Speed isn't great. Got charged the first year for a speed we got nowhere even close to half the speed promised. Once I'm able to switch to full fibre I'm not looking back and would not use plusnet again, just waiting for a connection date with my new fibre company.....
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    DO NOT USE THIS COMPANY
    I ordered and paid for Plusnet on 17/03/22 (new customer) they said it takes up to 10 days to switch over, after 10 days I contacted them, they told me there was a technical error and would get an update in 2 days, every 2 days since then I have been contacting them to find out when they will provide me with the service I paid for, each time I got the same story and would get an update in 2 days time, its now 11/04/22 still no Internet with them, I called again to be told my Internet will be switched on 27/04/22..... they do not know why this has happened but cannot bring it forward. I have asked for a full refund to which I will supposedly receive in 20 days time! What an absolute joke of a company!!
  • Reviewer
    Location
    Oban
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The same history. Trapped by a contract with no escape from the fraud. I had the service working decently for 18 months, but needed to move home. After asking for my landline and broadband to be moved, just received a lot of congrats messages (you are connected!) But no connection at all. After two weeks of calling and obtaining vague answers, they cancelled my contract and started a new one during a phone call and said that this was necessary because the process of moving house was broken.....still waiting connection.
  • Reviewer
    Location
    Walton on Thames
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous- cuts out every 10 minutes on fibre service. Impossible to work from home. Can’t wait till my contract is up.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.