Plusnet Home Broadband Reviews

We've had Plusnet now for about 6 weeks. Ordered Full Fibre 900 and arranged installation date, then later realised we were double booked for that date. Contacted Plusnet to rearrange installation and fit through to a fantastic rep on the phone who couldn't have been more helpful. Since installation we are regularly getting speeds in excess of what we have been quoted, with over 1000mbps download and 96mbps upload speed, with a ping of 26. We also have seen agreement reliability, so far we haven't had any breaks at all. We're a house of 5 very heavy users and we haven't seen any buffering or dropouts at all. Highly recommend

Reliable and rarely down. On the odd occasion I need to contact them I’d like them to answer the phone quicker.

Fantastic service, always very helpful when I've had to call with an issue. Friendly all the way, eager to assist, doesn't feel like you're taking up their time if you have an issue.

I’m one elderly lady living on my own. My broadband needs are simple, so I don’t need high speeds. I’m very happy with Plusnet.

Given my rural location, the speed I get is as good as it could be. And the network is reliable. The package with the home phone is very good value. And the customer service is exemplary.

I have used Plusnet for many years and have been impressed with the reliability of it. They also have good customer service and it is easy to talk to someone if you need something sorted out or to discuss your contract.

Plusnet is a reliable broadband supplier but broadband needs extender even in my small semi detached home. Cost is reasonable but not the cheapest.

They are easy to deal with and offer excellent value for money. I also appreciate that their call centre is based in the UK

The customer service is very good and the line is generally reliable.

Reliable service with good speed

Easy to contact and have always given me great service.

I'm hard of hearing, telephones are difficult. Owld, not terribly tech savvy text are difficult. Why cant I contact Plusnet via E-mail? as I age more bits fail to work, Can still read and write! Not an option on my Plusnet account.

They are good

We dont get the service were propmised. Internet drops out all the time.

Been with them for a few years now, recently renewed my contract, and I'm now paying a little bit less than before. The service when speaking to them was brilliant, they weren't pushy. I explained what I use it for and they sorted out the best value package.

I've been with Plusnet for years. Unfortunately I'm a little limited on speeds as I don't have access to full fibre, but we rarely have any issues. There are two of us at home. We both are online throughout the day and evening, often carry out video calls simultaneously (we both work from home), and very rarely have any issues or downtime. We did have to invest in a couple of boosters as we have very thick concrete walls in our 1930s property but sorted this ourselves very easily with cheap second-hand Google mesh boosters. Whenever we've spoken to a customer service rep, they've been very helpful and polite.

I signed up to plus net at the beginning of July via the transfer of my account to a new provider. Here I am, 7 weeks later, and 6 cancellations of the order which Plus net cant explain, still waiting. So far I have been told twice the problem (a transfer via Open Reach - also a BT Co as is Plus Net) has been fixed, and most recently that my existing provider has refused the transfer (Plus net havent made contact with them to date), and I have just been given my 7th transfer date. I have asked on my calls to Plus net to speak to a manger 3 times. Each time I have been told no one is available, my complaints haven't been logged or even elevated, and on the last call, the call handler left the line open in exasperation and I heard the manager saying he wasn't prepared to speak to a complainant. They are a shambles and are either incompetent or cannot tell the truth. Do yourself a favour and go elsewhere.... anywhere bar a BT Company

Service is so poor. Called to register a fault which then puts you through to a text service. The text service states that my mobile isn't associated with my account which it is. You then call them back and go through to customer services only to be sold at to take out a new line. The only reason I went with Plusnet is for the service but how wrong could I be.

I need to write this review. I joined Plusnet last year with 300 package and after my experiences with two other mainstream broadband suppliers, I have to admit I didn't expect much difference. Plusnet has been fantastic, in both speed and reliability. I'm a disabled person, so I don't go out very much, and so I'm a very heavy gamer. I need the best broadband for my small amount of money. Speed is only good if connection doesn't drop. Plusnet has given me both speed and reliability. I'm fully confident going into an extreme trial and raid knowing my net won't spark out seconds before my DPS damage burst is about to pop. I wake up knowing the light on my Hub 2 will be pretty and blue. So why do I need to write this review if it's all good? All of these reviews talking about poor customer service. A serious family issue hit and the butterfly effect took place. I lost my net through my own fault. I called Plusnet and explained about the issue at hand. Oh my stars. The people I spoke to, from Sandro (I hope I spelled his name right) to the kind lady and the mint bloke yesterday. Plusnet seemed to do an Avengers Assemble team up thing and got me a new account. They gave me a whole new account and the start date was scheduled 13th of June. However, the man I spoke to yesterday pushed it forwards and here I am. Plusnet customer service was kind, thoughtful, and helpful in so many ways. Not only with net, but some very good advice for the issue at hand. I'm so grateful to them. Thank you, Plusnet. Your customer service was Grade A.

Absolutely terrible experience- I cannot believe I opted to use them despite the poor reviews online. Fair enough to wait two weeks for fibre installation but nearly two weeks after router was hooked up I still can’t connect. Service team very friendly but wholly impotent to sort out the problem of activation and all blame laid squarely at the feet of BT Wholesale. I call them every day only to get the message that they are waiting for their supply chain to activate my account. Hopeless to share that as my contract is with Plusnet and I really expected more. It’s embarrassing they can’t control the supply chain. Do not under any circumstances be fooled by the friendly call team as they have no authority to make it happen. Dreadful.