Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.3 stars
  • Reliability
    2.2 stars

Based on 330 customer ratings since 2019-10-23 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

839 Customer Reviews for Origin

Reviewer Location Reviewing Date Ratings
First day left Origin Broadband and I am so happy after suffering 12 months of flaky and slow broadband. I am going to take the hit of £40 router because frankly (1) you cant get through on the phone (nope, you cannot email them) and (2) other comments about still waiting on refunds, think I'd value my happiness and save the hassle. I now moved and pay another telco at the same price but I get 36Mbps down rather than 4Mbps. So happy to move away from the Origin Broadband.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Reliability
    2 stars
Ilford Origin  
The very worst service I have had from an internet service provider!

The router is crap. It can barely send the signal to the bedroom directly above the router position. if your not within 4m of the router your signal strength is low, once you leave the room and stand behind a wall the signal to beyond weak. I reported the issue and had to pay for a new router, but the replacement was no better. I live in medium sized house, so there should be no issue with signal throughout the House. All previous providers routers had no issues getting signal throughout the house.

as I work from home it became impossible for me to work effectively and therefor costing me time and money which I can no longer cope with.
I endured extremely low speeds of between 4megs and 11megs for 12 months without any improvement (and that's when I had service at all, often it just wouldn't work). Today I had enough and I ended my contract, I was then hit with a £196.50 charge. I had asked that they release me from contract, but they refused, so I must now expend even more time and energy trying to recover this charge through the Ombudsman. Weather or not I'll get it back is questionable, but I decided its a small price to pay to leave and join a provider where you can actually used the service your paying for.

I reviewed my phone contract and over the last 13 months I over spent each and every month as the broadband was running too slow or crashing. constantly having to disconnect from the broadband at home to use my data allowance. My over spend as per the below was exclusively due to the broadband not working, I never used to exceed my limits before joining Origin. Over spend below:

May 17' +£16.31
Jun 17' +£8.59
Jul 17' +21.58
Aug 17' +£11.67
Sept17' +£16.51
Oct 17' +£24.31
Nov 17' +£14.01
Dec 17' +£32.55
Jan 18' +£7.01
Feb 18' +£11.07
Mar 18' +£18.63
Apr 18' +£4.05

A total Overspend on my phone contract of Approx £175.00. Thanks Origin!!

Avoid at all cost!!!! Pay the extra £5 per month and join one of the more trusted brands!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Origin  
Fibre broadband frequently drops out for minutes at a time during evenings. Regularly find websites blocked due to "Unusual traffic from your IP address." Static IP address was changed with no warning. Spent more hours than I care to think about listening to their on-hold music and staff have never called me back despite promises on several occasions. They are currently blocking Vodafone so my SureSignal box can't connect - Zero progress with this for 6 days now despite calling every day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
UK Origin  
No problem during the lifetime of my contract, but on changing providers, was charged for services after my broadband service switched, and 4 months on have still to receive a refund for this charge (or even an acknowledgement that I have been overcharged). Also, a charge of £40 will be made for the router unless it is returned to Origin Broadband (they refund the postage up to £3.50, but the cheapest postage cost is £3.90).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Leeds Origin  
The worse supplier ever
I would not recommend this company to my worse enemy
Rite from the start super slow service
Tech support unable to help
Customer service not willing to help
No point Emailing all you get it thanks for your email with no questions answered

The main reason is the internet is brought thought talk talk
The company refused to own up to the problem but happy to take my money
Getting that back is like getting blood from a stone

3 months down the line I am still waiting for my refund
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eseex Origin  
The worst provider I've ever had. Less than half the BB speed of any one else and got worse over the year I've been stuck with them. Also hardly a day has gone by without losing my connection. On top of being very poor value their customer service is terrible. On joining they changed my landline number without telling me, did nothing to correct this, for months the landline didn't work anyway. Really in every way awful.
  • Satisfaction
    2 stars
  • Speed
    2 stars
Shipley Origin  
Do Not Use this company, it is the worst in the business, download speeds are between 1 -4, you can only have one item hooked up to it at a time, you wait days trying to get through and when you finally manage it, the staff are clueless .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham Origin  
The worst customer service, the worst bandwidth speed - just the worst supplier I have had to deal with. Do NOT use them for your broadband.

Setting up was painful - I provided all of my banking details online, but they could not take the first payment because they lost my sort code number. I had to highlight this to them as they did not inform me and I only noticed that they did not take my payment out of my bank. For the first month, as I set it up on the 2nd February, I had to pay the full price - not my promised discounted price for the first 12month contract. I admit that this is in the fine print that I should've read, but sue me - I skim-read and prioritised finalising moving house.

I then moved house into a temporary property that already had an internet provider, before the end of contract was due. I called and emailed but did not recieve any response until a few weeks later (after I moved out of my previous property) I cancelled my direct debit as I did not want to be charged unecessarily for broadband that I was not officially using.

The email I recieved from their Debt Recovery Team then highlighted the costs that I still had remaining to pay. During our back on forth via email, they were not forthcoming with details about how to pay these charges or how to return their special router that did not originally arrive for 2weeks. The kicker of paying £5+ for the return of their router further cemented to me that Origin Broadband was the worst mistake in choosing them as my broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Origin  
Origin broadband !rubbish in a word I've been with these wellies for 9 months or there abouts when I got them last year first 2 days ok .then on the Thursday unable to access web ran origin got it sorted eventually, the download can be up to 9Mb the less than 2Mb twice this week I've spoken to tech dept nice people but that's not the issue first person I spoke to on Monday get me up and running after 80 minutes on phone 9 Mb for a short time then back to 2 Mb ,later on I rang again told to remove part of BT socket and use test port for 24'hrs on Tuesday afternoon I was getting 9Mb plus couldn't believe wow ,this morning ( Wednesday )! Back to less than 2 Mb I've sent e mails don't know how many all I know is this 2weeks time I go to vodapone see if they are better cant be worse an they? I've tried everything plug router directly into BT socket no difference had another router supplied ,when I first went with them I wrote and complained ,got a letter back from CEO telling me there top man was on the job and would contact me yeah!! The only person to have rang me was from billing dept telling me I would have my bill reduced yeah that did happen but that's all ,off the subject slightly I read reviews on this site and what concerns ME is origin are not THE worst there are others HOW can this BE ?if it was a main car dealership they would be named and shamed ,and another thing BLAME the isp providers blame BT who in turn blame the isp providers ,so I've had my 2 cents worth as our American cousins would say bye happy surfing from col
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Teesside Origin  
Terrible company. Poor broadband speed. Terrible customer service. They never call back or do what they say they will. You sit on hold for literally hours. They kept charging me for an extra service that I didn’t have and even though they said they would stop, they didn’t. Had to cancel my direct debit to stop the charges. Do not use this provider!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire Origin  
The Broadband speed is very poor. I don't believe it is even accurate to class it as broadband, despite what their staff tell me.

Download is barely 2Mbps. The Upload is barely 0.5Mb. Buffering is the norm when attempting to stream HD or higher via a TV or via a Laptop. If you upload videos then it can take literally days, depending on the file size. Painfully slow. So slow that I use my Phone as a hotspot as it is 5x faster. Like many here, my connection also drops from time to time or becomes unavailable for a period.

The customer service is terrible. At least in terms of response rates and waiting times. It's normal to wait 30 minutes on the phone. Any emails seem to be ignored. Once you actually speak with someone the person is usually fine.

I was charged £100 to change socket. There were 4 in the house and Origins of course had the worse place one. I asked to be placed in the best placed one but they could only put in in the 2nd worst place.

Have tried to boost the speeds but to no avail. Will probably abandon the contract and buy myself out.

Extremely poor. Would not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Origin  
Awful company to deal with, my download speed between 1-4 max. No one answers the customer service phone. Have phoned many times, if you do manage to speak to someone they are really unhelpful. Truly the worse broadband provider experience. Do yourself a favour and stay well clear of this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockport Origin  
Awful experience from this company both from a technical viewpoint and from a customer services perspective...

Regular drop outs and drops in speed to unusable levels, 1 year into an 18 month contract and I am counting the days as they wont let me leave without penalty.

Had a different router, been plugged into the test port I don't know how many times, had an engineer out all after spending hours on the phone to 1st line being asked to turn it off and then back on again (I work in IT so I have been really patient with them but really!!!).

They are now replying to emails when 10 days have elapsed essentially asking "is it still broke". I have a formal complaint in place to try and get a deadlock letter so I can go to ofcom.

BTW before I moved my fibre connection to Origin I was with BT and didn't have a single drop out the whole year. In the last year I've had about 4 or 5 most days, sometimes being lucky and just getting a couple.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SHEFFIELD Origin  
A dreadful service provider. I am frequently without internet access. My router came unconfigured. I have had to manually reset the settings for my router 3 times in 6 months. I was on hold for 45 minutes, then was cut off instead of transferred to another department. I was then on hold for a further 50 minutes, trying to get through to someone. I have been overcharged, told i would receive a refund, but am still waiting for it, 4 months later. I am disgusted by the cancellation policy - pay the full balance of the fixed term (i asked for, and was told i had signed up for, a rolling contract, not a fixed term) and £25 extra for the priviledge. When I enquired whether i was better off leaving the contract to run out (monthly payments instead of an immediate lump sum and to avoid the cancellation fee), I was told that any calls made from this address for the remainder of my contract would be charged to me, regardless of the new occupier changing provider. I am appalled by this shambolic business. I would strongly advise you to avoid origin broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Workington Origin  
Have been with origin coming up for a year in June ,it's been an interesting time ,first 3 days great speeds ,Thursday signal lost rang origin eventually sorted ,but couple of days later no signal ,emails sent no response ,eventually I wrote a letter to origin ,and got a reply from CEO no less promising me that it had priority and his top man was on it.it did get sorted ,but it's back to its old tricks 0.17 mbs wow ring up it's your exchange blah blah ,I am thinking of looking elsewhere but I read reviews of other isp and I am amazed at some of the reviews how do these companies get away with can only be described as shoddy ,I understand people out in the countryside have in signal drop out but I live in an urban area so what's the reasons ISP providers blame BT who in turn blame the ISP so that's my review of ORIGIN tatty bye
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Teesside Origin  
It's a common thing with Origin, dropout after dropout on broadband. When it's up the speed is maybe 2Mb on a good day but it forever drops out so not much use. Their billing philosophy is naff, charging a month up front before connecting and then charging a high rate for a partial month after connection plus the next month in advance. I'm giving up after suffering for 12 months and expect a battle getting a refund for what I've paid in advance. It's cheap but still not worth it because it's so unreliable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Origin  
Terrible broadband service with regular drop outs and low speeds. We were repeatedly billed incorrectly including an attempt to continue to bill us after we had finished the contract and moved to another supplier. Customer services are woefully understaffed and resolving all of our various issues required long periods of waiting on hold. Don't be tempted by their low prices and choose another supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Origin  
We were looking for a budget package for a holiday let and found a deal from Origin costing £154 per annum if you pay a year up front. Sounds great, right? 3 months later though still no working broadband!

We first placed the order end of Dec 2017. First of all they cocked up the initial order and activation was delayed by over a month. Then when we came to connect to the internet couldn't get online. Spent over an hour on the phone to technical help configuring the router. Still no internet.

Technician says an engineer visit might be necessary and he'll contact BT. Over a week later, no appt booked. So I call back. No-one has contacted BT! An engineer from BT visited the property today and is 100% sure the problem is not theirs, but probably a faulty router.

I can't wait any longer as I have paying guests arriving soon who are expecting broadband as part of the deal. I am cancelling my contract and want a full refund. I'll stick to BT in the future.

Communication is terrible. Emails go unanswered, they say they'll do something and then don't do it. AVOID THESE AMATEURS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Origin  
Stay away from Origin.
It was bad first week after some connection problems outside of the flat.
Good for the next two weeks,now bad again.
Any browser I choose to use sometimes is slower than,they said to test the speed on my own.Pointless,it says I got 5 mbps download,upload is almost dead or viceversa.
Just stay away,I don't even bother to contact them. I have issues everyday with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Origin  
Never a day goes by where the connection does not grind to a halt. High pings, data transfers nowhere near the synch speed and sites not reachable. They are a joke.

AVOID AT ALL COSTS!
SITTINGBOURNE Origin  
Awful service right from the start. I initially paid them for the service on the 12th January. Its over 2 months later & I still don't have broadband! There's always one issue after another. From being misinformed of needing to be at the property for the technician to the router not working and being told it's faulty and another 1 will be sent out and then a week later - no router. I ring up to ask when it'll be delivered and they tell me the order was cancelled & I wasn't even told! I'm still waiting for it to be resolved with no date set for it to be fixed & I'm expected to take another day off work to be here in case the technician needs to come back into the property. Awful service - I would not recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham Origin  
Awful awful service. I have been with 0.5Mb broadband (wired) for nearly 20 days now and am paying £33 per month. I email and ring up constantly and get no response. I emailed again to ask why they are ignoring me and I get sent 'LOL' from one of their customer services representatives. Please DO NOT use origin broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Urmston Origin  
This is a company that has not got the hang of customer service. Emails go unanswered. When you make a complaint you are told a manager will call back within the 24 hours, which when you do not have good mobile coverage requires the customer to stay in as much as possible. But there is actually no point in waiting for the call because it does not come.

Worst of all though is the total lack of communication. I was promised a new router, because my old router kept rebooting itself. A manager it seems looked at this request, and decided not to send me one. This manager did not have the good manners to contact me. They are insisting on asking BT to look at the problem, despite an engineer having come out already and confirmed there is no problem with the BT side of things. I tried a router I borrowed, and I did not get any problems with that router.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Wales Origin  
OK I've read all the negative reviews, but my real time experience is the absolute opposite, carry on reading if you have the energy.. I went with Origin because it was the cheapest provider; I'd read really bad customer service reviews, crossed my fingers and hoped all would be OK. I've been with them for over a year and everything has been fine. BUT HERE'S THE IMPORTANT BIT... Yesterday internet went down but phone line was still on. I rang them at 6:15 pm. pressed the options for 'tech service' and got ready for a long wait... Phone was answered on second ring, assistant was courteous, efficient, talked me through all the line checks and router checks, just in case it wasn't a line fault. Rang me back when I needed to sort something else out. Concluded it was a line fault, said they would get OpenReach to sort it AND would ring me at a time of my choice next day to check things. They did exactly that: Open Reach were with me at 09:30 am next day, fixed their fault, all sorted. Then Origin Phoned to confirm all OK. Perfect customer service when things went wrong. My last provider was Plusnet and a similar problem took over a week to sort, Plusnet didn't raise the issue with openreach and left me hanging around for days... Its why I moved. OK this is a 'one off' review but I have to rate as 5*. And it is cheapest for me..
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shropshire Origin  
I am generally shocked by all the negative comments as mine has been nearly faultless and defo no worse than any of the major provider's. I used have the full package inc multi room with Sky costing nearly £100 PCM, but after buying a firestick cancelled the lot and just needed broadband provider and Origin came up the cheapest £17.99 PCM for the basic speed. I have read people saying the first months payments was double but what these people forgot to mention you get the first 30 days to try it out then if you don't cancel you get billed double on your second month READ YOUR T&C's BEFORE SIGNING. I have a wife and a daughter and wife is always playing games on the tablet, daughter is on Youtube or her PS4 and I download a lot and its keeps up with everything fine. Customer service (once when I had to call them) got through within minutes not 20 min plus like Sky and the issue was resolved within 24 hrs. Really cant fault Origin and will stay with them for the foreseeable future.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Cannock, Staffordshire Origin  
Last summer we moved out of my parents place to our new flat and as such we had to find both a landline and broadband provider. My preferred choice from previous years was Virgin but unfortunately this was not available at our new address. Origin had a very tempting offer, £17pm for both landline and (basic) broadband, so I jumped for it.

Unfortunately, I wish I hadn't. First month of billing, they took £27 out of my account, not £17 as advertised. Called them up, they admitted it was a billing mistake and they would rectify it, which they did after a week or so. Second month, again they billed me £27. Again on the phone to them, again they apologise and said they were working to rectify the billing problem. Again I was refunded. Third month.... yeah, you can probably guess.

At this point I was getting a little fed up so I asked if I could pay the remainder of my 12 month contract in one lump sum and just cancel the direct debit, thereby saving me the hassle of having to jump through hoops every month. They agreed and said it was fine for me to cancel my DD.

Perhaps not surprisingly, they started emailing me saying asking why I had cancelled my DD, even though at the time of paying the lump sum the gentlemen assured me it was ok to cancel it and that he would put a note on my account clearly stating I was paid up. I guess they don’t bother reading the notes on the account.

Aside from that, the internet speeds are pretty awful. I mean, I went for the cheapest package, so I knew what to expect. I get 5-6MB, which is fine. But when it dropped to 3 and web pages were failing to load, I got on the blower. At that point they decided to ‘move’ my profile from the slowest to the highest, whereby I was back to normal (expected) speeds.

There is some good to be fair. We only had one major outage where the service wasn’t available for a day or two. Also, despite the issues I’ve had, on the phone they are a pretty friendly bunch and at least try to be helpful.

Overall though, I won’t be renewing with them. If nothing else because I have no confidence in their billing system, it just doesn’t seem to work.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Leyton, London Origin  
Don’t do it been trying to sort this broadband speed for over a week they don’t want to no can’t even get on eBay just buffers all the time supposed to get up to 17mbps getting between 2mbps to 6mbps when I reported it they say as long as your getting some broadband you can’t cancel contract this is not fit to use can’t download anything please don’t use this beoadband
Dorset Origin  
The worst broadband provider ive ever used, constant drops, constant incorrect bills and overcharges and hours on the phone to chase refunds. Left them months ago but the recently the DD mysteriously got set back up again and money taken out of my acocount.

Despite constant promises no refund to taking legal action
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Origin  
Worst broadband ever, speeds dropped from 20mbs to 4mbs after joining. Numerous call to resolve all without any joy and cost on average £4 in call fees each time. Left after 12 months of poor service only to have to phone 4 more more times as continue to take money from my account still wait for refund 3 months after leaving. Avoid at all cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Origin  
Please don’t go for the cheapest option .. I have regretted this decision the broadband is unreliable switched on and off all the time average speed for fibre up to 17mbs
I have never got near this speed the fastest was 10mbs
Customer service ..not good
Technical support better
Ombudsman complaint spurs them into action
Other than that you’ll be waiting a while for any kind of resolutions
You can’t leave even if you go abroad .. I went abroad for 5 months I still had to pay they will not terminate your contract
For any reason ? Very difficult company
Had talk talk, sky and virgin all better
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Stafford Origin  
Awful experience with this company from every perspective, technically (constant dropouts) and customer service especially. Spent a year trying to get the issues resolved and with six months to go until end of contract I'm counting the days. Contacted customer services about exiting and they insist on me sticking to the contract (i.e. paying) even though they are breaching it by not delivering a reasonable service.

Appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SHEFFIELD Origin  
Rubbish speed, not reliable, customer service parthetic,ashamed it's a local firm. So bad after 7 months with no inprovement moved to another provider. BUT was forced to pay for 12 months and a cancellation fee of £40. Day light robbery. Wouldn't surprise me if it went OUT of business due to terrible speed, reliability and customer service. DONT RECOMMEND AT ALL SHOULD COME WITH A HEALTH WARNING.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Retford Origin  
I should have believe what some other said about this company. I have never come across such a poor service company. three issues so far: (1) They overcharged for £60. (2) They promised they delivery £100 shopping voucher and failed. (3) The broadband router is cheap and network is unreliable. Worse still, they don't response to your email (even to complaint email). first two issues took over 3 months for them to resolved eventually. Long story short, wasting a lot of time and they admitted that there is no reason for them not to check emails and act! I am still working with them on the 3rd issue, it has been over 3 weeks, no joy. customer service does not look at the previous correspondence and you have to keep repeating yourself. performance is significantly worse then other company I ever used including other small broadband provider! :(
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staines Origin  
This is literally the worse possible choice for broadband you could choose. They give you the cheapest possible router which can barely handle the basic functions so I had to buy my own. But problems still persist as your line will go down randomly almost every day and you'll be throttled at peak times almost every day. You'll get held prisoner with an 18 month contract which costs £200+ to break. Scam, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Glos Origin  
Dog****. I know they're the cheapest, but even so it's not worth it. They are virtually uncontactable via email when I needed information to get into my account to view my bills and it took them about a month to eventually send it. Repeated connection issues throughout the year which reoccured which meant I have to sit on the phone to tech support for hours. It would disconnect every hour for about 5 minutes, non-stop. This happened about 6 times over the course of my year contract with them, and they were unable to fix it. Long queues, deliberately obnoxious hold music. This is not a company that cares about its customers in the slightest. Also they had a little line hidden in their contract saying if you do not send their router back they will charge you an additional £40. Sneaky, but luckily I spotted it. ABSOLUTELY AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Bristol Origin  
my advice STAY WELL CLEAR worst internet provider ive ever used problems from day 1 slowest connection speeds ever experienced average waiting time for a call to be answered is roughly 30 minutes to then be past around various ppl one call took 2an half hours for the phone to them be hung up the attitude of the staff is diabolical rude an no help at all cheap company for a reason as they know you will terminate the contract and charge you a massive fee to end the contract or try to sell you a better product upon telling them i was goin with another well known company they started slandering that company not very good in my eyes stay clear of them useless company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Origin  
Hi,don't make the same mistake as me.
Pay 19.99£ and get only 500kbps download and 300kbps upload speed. First week,no internet connection at all,they've send someone in to check my connection.
Poor service and very slow speed.. I've been told by their tech team that 500kbps it's a good speed for my connection. I was paying double for a Virgin connection(42£ a month) and getting a speed bigger than 30mbps,due too the fact that we don't have Virgin in our area I'm stuck with them. AVOID ORIGIN BROADBAND.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Origin  
This service is so unreliable as to be utterly worthless, and there's no support. Got a problem? You're on your own. The only thing that works reliably is the direct debit, and that's because it's not managed by Origin. Stay well clear of this business until it stops taking people's money for not providing an Internet service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmbury St Mary Origin  
I have been using different internet companies for almost 2 decades this is by quite a long long mile the worse one so far that includes the likes of NTL if people remember that far back before they were taken over by Virgin.

What are the problems:
1) The router they sent to you is pretty unreliable and of poor quality
2) The internet has gone down over a dozen times in the past year I have been with them on one occasion it was over 48 hours. Having to spend hours on the phone with technical support. I concur with some of the other reviews it is not unusual to be on hold for 45 minutes at least before you get through.
3) When you do get through, this is the only internet company I as a customer expect to make various technical repair to my own system with their instructions over the phone.
4) Wrote email and a letter to the CEO complaining about the unreliable service, they didn't even bother to reply

They might be cheaper than others but really you might as well just pay a few more quid a month to get a proper service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NEWCASTLE UPON TYNE Origin  
Appalling service. Regularly drops out with authentication issues. When it's working, half the speed of previous ISP using the same phone line and same exchange. Greatly regret switching to them just to save a couple of quid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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