Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.3 stars
  • Reliability
    2.2 stars

Based on 330 customer ratings since 2019-10-23 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

839 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
Keep away. Cheap? yes but seriously pay a little extra and actually receive a service. This company may as well wear stripped jumpers and carry swag bags. They are so look bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hinckley Origin  
slow slow slow! it is so bad i no longer send emails i write letter as its more reliable, also i go to the library in salisbury to get information as it is quicker than google on my laptop!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
amesbury Origin  
I was with Plusnet but they had put the price up again, I suppose it was a BT thing as they are owned by BT so I was looking for a cheaper provider, this is when I came across Origin at £24.99 a month for their Max service. As I was getting 52Mbps from PN and the only thing changing was my payments I decided to take the plunge. The price seemed too good to be true and so it seems I should be getting over 50Mbps as I was with the other 2 providers.
My moving date was the 4th October and so it went OK they kept to their schedule, I got a text to say I could connect so did. I did a speed test to see how my speed was and got a shock 37.2Mbps I should be around the 50 mark I thought nothing of it it might be their start speed and they up the speed until the line drops constantly then lower it down a bit but I was using their excuse for a modem router the DSL-N16 so just after the 10 day period for allowing the speed to settle I get a new modem router an ASUS AC3100 I cannot get it to connect so it goes back after two weeks of trying. A few days later I get a Netgear AC1900 modem router after 2 days of fiddling I get it connected so box up their N16 freebie.

I do another speed test and it's only 37.26Mbps 0.06 faster than the piece of junk they provided.
I had to contact them online to get the router as all the others I had were for the providers I had previously left and I couldn't get the providers logins out of the windows. I tried but never could get the old provider out of the window. I do believe they are capping my service though as I am paying £24.99 for their MAX service and just after they took the money, when I signed up, they increased the fee to £28 in a matter of a day.

Also I think they capped my service because I can get over 50Mbps with my previous two providers but only a maximum of 37.26Mbps with Origin.
I even bought a better modem router to try and get a better speed but it didn't work, what I will say is if you want their max service don't expect to get it with their free DSL-N16 router it's worse than 5H1T.

There is another problem as well, I never saw any increase in the price been advertised after the first 18 months I've been with them nearly 3 weeks and today is the first I see of any increase after 18 months to £37.48 or is it .98? But as the minimum contract is 18 months then by month 19 I will be gone. If they can cut between 9Mbps and 16Mbps from my speed then I will at best see out the minimum term then go quicker than horse 5H1T off a wet stick.
Will I be gone in 18 months you bet I will. If I ever find out who the company CEO is he's going to get a mouthful and then some. Cap my service just because I might have been one of the last to sign up before the price increase from £24.99 to £28 and that to me is a breach of contract because I am not getting the speed I paid for, even if its stable it not what I am paying for.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
York Origin  
You know a service is bad when you consider that buying out the remainder of your contract (approximately £600 and 1 year remaining) is actually much cheaper than the amount of money the poor service is costing you per month is lost earnings.

I contact Origin every 2-3 weeks with a complaint and the same story "A member of our team will contact you at this particular time etc etc" is said, but never happens.

Technically, this is actually fraud. The excuse of "The Service is provided by BT Open reach" is used, however I never had this issue while actually with them or indeed virgin when I was with those previously...So in affect, Origin are not providing a service but are charging a premium for it.

No doubt, one of their social media executives (yeah seriously, that is a real job) will contact me and try to offer a solution as before. But in reality, nothing will be resolved.

I'm not interested in perception, image or cost. I'm just interested in a product/service that ******* works...Sadly, this service does neither.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Origin  
I have given them 1 stars because I cant give zero.
My internet connection has been terrible from day one, I complained to the company, but these complaints were closed by Origin without my agreement. I work aborad and cannot take telephone call when I am away, this is the only way origin will communicate with you, they will never put anything in an email.
Now 18 months down the line they say I owe them over £100 going back to last year. I have not heard anything about this prior to this. I have been abroad work and because I have not paid this outstanding amount they have cut my broadband off within 30 days of informing me I owe this money. My bills have always been paid ontime by direct debit.
Technical support is now only available during working hours and when you do call you end up on hold for at least 30 minutes.When you do manage to speak to someone they speak over the top of you, they do not listen to what you are saying, everything is very scripted.

Whatever you do keep away from Origin Broadband the connect is so intermittant and the customer service a complete joke. These are without doubt the worst company I have every dealt with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milford Haven Origin  
Awful. I moved house and it's taken 2 months to try get WiFi to move with me. Sent out engineer who didn't even complete the fitting of WiFi. I then have 4 other dates I have taken of work for engineer to come around and he has not turned up to any of the 4 dates. Not one apology and still being charged when no service being provided. Fuming
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth Origin  
What a totally rubbish company....
Avoid like the plague and pay more for a reliable provider,
I spent over 4 hours trying to connect the service and still ended up with a massive bill for cancelling the non existent service...
Go BT
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Calder Origin  
Can't score 0 stars Speed so slow I can't connect for a speed check. Three weeks now, promised numerous updates never received one. Now cancelled. AVOID, AVOID,AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
Same problem as others have mentioned on here, paid upfront but still got charged a monthly fee about 6 times and had to chase them to get it back. Cancelled the Direct Debit but they set it up again. Even after I left they kept billing me and even called to chase up the money!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Sheffield Origin  
Awful customer service attitude, takes several calls to get any problems sorted. Avoid at all costs!
  • Speed
    4 stars
  • Reliability
    3 stars
Surrey Origin  
Having paid for a year's service up front, I have had "bills" for monthly line rental on 6 occasions within a year. Each time, I had to call their helpline (no other contact possibilities given) and wait 20-30 minutes to be told that they'd fix it and it would not happen again. In August, they actually managed to steal £18.095 from me and to date have not paid it back despite me contacting them several times. Actual internet service is fairly fast but had to reboot rooter about once a month when it crashed or the service failed. No outages of more than one hour.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Coventry Origin  
No service was provided and I was promised a refund for my years broadband paid for in advance. Still waiting after 8 weeks. First it was going to be a cheque but was told had to wait up to four weeks for it to be processed. Next it was going to be a bank transfer that never arrived.
Customer services are truly hopeless
I wouldn't use Origin again if you paid me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Origin  
There is a social media page dedicated to the poor customer service of this ridiculous company.
I honestly don't know how they get away with changing things/ making things up as they go along.
They don't even tell you that you need to return the router.
They they throw more obstacles in the way to stop you ever getting your refund.
SERIOUSLY AVOID, HUGE HEADACHE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Origin  
This company is totally unprofessional and their service is less than satisfactory. My late brother died APril2018 and after numerous emails and presentation of a death certificate they have continued to debit his account for five months after his death they are not a company I would recommend doing business with besides bad service you cannot get rid of them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N.ireland Origin  
The worst “fibre” broadband ever. Constantly being kicked off, the connection is so slow it’s ridiculous. It may be cheap but honestly just pay the extra few quid and go with a better company. I’m 10 months into my sentence now, only 2 months until I can change my broadband supplier. CANNOT WAIT!! Avoid origin like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Origin  
Changed over to another provider was told origin will disconnect on 17 but disconnected on 13 very bad service not happy
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Smethwick Origin  
Service was OK. On terminating contract sent me a bill for >£200 for termination of contract even though the fixed term had expired.
  • Speed
    3 stars
  • Reliability
    3 stars
London Origin  
We struggled on with Origin Braodband for 6 months before finally cutting our loses and giving up. Slow speeds, poor reliability, seemingly on desire to improve matters. To cap it all, 2 months after my 12 month up front line rental ended I became aware that they were still charging me for line rental. They refused to refund me claiming I had never informed them I was ending line rental!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hope Valley Origin  
Worst service I’ve ever had, I’m literally the most laid back person but I’ve had to wait 45 days since the original live date was set and still no service, every time I ring up they tell me to do the configuration crap which I’ve done so many times exactly the same thing and obviously same result, any other provider sends someone straight out of problem, still awaiting news on engineer but nothing whilst I’m still paying and being told by there social media team to check this and check that which has been done so many times, I’ve barony so much on mobile data, absolute rip off and should be on watchdogs for scamming people
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertford Origin  
We live in the middle on nowhere so speeds will always be slow. I am writing this review because my renewal price was c50% higher and they sent my renewal c 2 weeks before my contract expires, but demand 30 days notice to leave!!! Be careful of them I would say? .... I have found a deal the same as last years so am now happy - just have to pay for the notice period...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
North East Origin  
Daily disconnections, sometimes for whole days. Customer service and technical support lines always busy (once spent 2 hours waiting). Had to get updates on service from other users through twitter. After 12 long months waiting for contract to finish, they continued trying to bill me for a further 6 months and demanded I return the router or pay £40 for it (it's hidden in their T&Cs). Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redcar Origin  
I can't lie, I've had great broadband with origin it's fast enough for me I use between 6 and 10 devices tv, iPad ect.. but this month 2 payments have been taken out not really sure why and I've checked all payments and they have all been paid I know it's not alot of money but it's not a service I want to be paying double for?
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dumfries Origin  
I cannot say a good thing about origin . After suffering near dial up speeds for a year . My Wife terminated our contract with Origin and has been charged for the Router, it's in fhe bloody small print :(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham Origin  
Shocking company.

It took 2 weeks for them to connect me and when they did, the internet was extremely slow to the point where using multiple devices was near enough impossible.

The cancellation process is ridiculous, they send you a bill and give you zero information. Their portal is useless. As a result you have to ring them, stay on hold for over 30 minutes and pay by card over the phone.

AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Preston Origin  
Keep stealing mone from me tell me I owe it I r g and guess what I owe nothing I pay by direct debit every ninety keep away from these shysters as sooon as 12 months is over they can get screwed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Origin  
Hand on my heart, the worst broadband I have ever experienced in my life. Not only is it the slowest, but also the most unreliable and inconsistent broadband available. I promise you if you waste your money on this junk you will regret it massively. Minimum 25/30 times a day you will loose all access to the internet, you phone customer services and because you are receiving the download speed you pay for there’s pretty much nothing they can do. I assure you, get this broadband, you’ll regret it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shoreham-by-Sea Origin  
A fault was found with my broadband as I have only been receiving 0.2mps download and zero upload . I consulted Origin and went through all the technicalities with them but either intermittent broadband was achieved or none at all . Engineer appointment made over a 3 day period and nobody turned up or phoned . Got in touch with Origin again and apologies all round and appointments made for another 3 day period . Again nobody turns up but did get a phone call which was not convenient at the time so they said they would phone next day . They didn't and you guessed it nobody turned up again . Now been waiting for over 3 weeks for a better service . I appreciate they are cheap but I cannot see how they could charge more for this terrible service. I am out of contract but don't know where to go as all the reviews of other broadband providers are pretty bad .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Godstone Origin  
Misinformation is what this company thrives on. Absolutely awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancaster Origin  
This company LIES to its customers on a daily basis. Nonexistent customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancaster Origin  
DON'T make the stupid mistake!!!
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They persistently send out incomprehensible and blatantly inaccurate e-mails that customers cannot reply to; there is no address for their customer service department. The ONLY way to contact them is by phone, which they never answer; instead you are simply deafened with awful muzak until you can stand it no longer.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I was paid up for a whole year. Another fraud?
Now I have decided to leave (one day outside my 12 month contract) they are demanding over £38 (yes, for one day's service!). I am not able to find out why as they have locked me out of their 'portal' ever since I told them I'm leaving.
AVOID this bunch at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester Origin  
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I'd paid for a whole year.
Now I have decided to leave (one day outside my 12 month contract) they are wanting over £38 (yes, for one day's service!). I am not able to find out why as they have prevented my accessing my account ever since I told them I'm leaving.
Their 'customer service' consists of sending incomprehensible e-mails full of glaring mistakes - if you try to reply your response gets rejected by their server. The ONLY way to contact them is by telephone but no-one answers, you are left hanging and being deafened by very loud muzak for hours.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester Origin  
Shocking service really slow
Took 2 weeks to connect me and still charged full amount
Avoid at all costs total garbage
Coventry Origin  
AVOID AVOID AVOID ORIGIN at all costs! Try to leave and your stuffed. Will send you a massive bill so cancel any direct debit before you ring them. Charge £40 for the router unless sent back... no other provider does this. They disconnect you from your account portal as soon as you inform them you are changing providers so you're unable to access it to check your bill or personal info. Give you duff information to get you off the phone and make the rules up as they go saying 'someone has just informed me that ...'
Ask for Oliver Brysou and they dont know their own Managing Director! Then say he's not available. You can hear the smugness in their voices as they know they have your bank details and credit card number so will try and get your money anyway they can. I CAN'T BELIEVE THEY HAVEN'T BEEN INVESTIGATED BY THE FRAUD SQUAD YET BUT HOPEFULLY SOON. DOM JOLLY SHOULD BE ON THE CASE.
Tyne and Wear Origin  
Garbage service, customer support 'hadn't been trained' on the modem they supplied me, modem was supplied with incorrect credentials, had to factory reset and find settings on google, garbage service drops out every twenty minutes. YOU GET WHAT YOU PAY FOR.
Derbyshire Origin  
Utter scum, breach of contract, unusable quality of service, no support, no improvement, won't cancel contract, threatening legal action if I don't pay for a service I am not receiving until the end of contract expires.
DO NOT TAKE BROADBAND WITH THESE CON ARTISTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Origin  
A joke. I reported an external line fault 7 days ago and nothing done. Told broadband a nice to have but not a necessity. Actually book hospital appointments for elderly relatives.
Was told to unscrew junction box of phone line. Keep away from origin. Clueless call centre .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Top 5 reasons Origin are pure garbage:

1. Connection is beyond unreliable.
Netflix constantly buffering, lagging online gaming, can't load simple gifs sometimes when 4G can easily.
It's unreliable and not simply bad because sometimes it works as expected which is great but rare.

2. Pricier than competitors.
They use same lines as all of the other 80 down 20 up top package providers yet they are more expensive with worse everything.

3. Awful router given.
Not even dual band like every other provider gives, has a horrible complicated UI and poor performance. Plus they have you return the bloody thing when you cancel internet service with them or incur a charge. Again no other provider I've had asks for router back.

4. Long call wait times.
Meanwhile you listen to the same annoying Pharrell song played over tinny phone lines for 15 mins.

5. Clueless technical support.
Came up with a ridiculous reason as to why internet was being slow "too many devices". It handles less devices fine sometimes so clearly not the reason. Also it's 2018 and I pay for your top package. Provide a better router and give some actual helpful troubleshooting advice instead of lame excuses.

To summarise, don't go with Origin or you will regret it; pay up and switch to Zen Internet or save some money and you will probably get better with Plus Net, talktalk etc.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South London Origin  
As a young mum and starting off in my own home with my 3 year old son, I wanted a cheap and realible broadband but since having origin installed into my home I’ve had nothing but problems with the internet. Every time my house phone rang the internet would lose connection and I’ve rang the company several times and I cannot fault the customer service as they’ve always been helpful, but I’ve noticed just recently my internet always looses connection before it’s due to be paid and a few days after. My stepdad is also a customer with origin and after speaking to him and addressing my issues to him about the situation with my broadband he has exactly the same problem. I feel like I’m forever restarting it, I know longer use my house phone and still have the same issue. I also went 3 months without internet it still made payments to the company and when I rang up about this they failed to tell me they recalled the first router as there was problems so then I waited another few days to receive the new router and I do believe it’s just as bad as the first one. I am so used to sorting the issue out myself I no longer have to ring the company to talk me through what I need to do to restart my router.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Ilkeston Origin  
Fantastic service! While it isn’t the quickest, the broadband is absolutely ideal for my needs (at such a cheap price too) and I haven’t had any issues with reliability of the service. Customer service is outstanding - really friendly, helpful staff who genuinely care about their customers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Durham Origin  
The worst broadband ever! No customer service at all. Paid for 12 months in advance - money wasted.
Avoid them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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