445 Customer Reviews over 45 pages
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- Location
- Canterbury
- Reviewing
- Onestream
- Date
- 2023-04-17
- Comments
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Worst ever slow speeds customer service terrible avoid my 12m contract is just ending thank God
- Location
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- Location
- London
- Reviewing
- Onestream
- Date
- 2023-04-16
- Comments
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Genuinely the worst internet service and line quality I have experienced in my 30 years on this planet. I was quite sure it was just a hamster on a wheel keeping the connection going. Would be better off getting two tin cans and a rope to shout down the packets of information.
- Location
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- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2023-04-16
- Location
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- Location
- Haddington
- Reviewing
- Onestream
- Date
- 2023-04-12
- Comments
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Really terrible overall service quality. This includes line speed, internet reliability, phone, live support and billing. I have only had my service for 4 months. OneStream would not give me a service without a contract. I have reported slow speeds and intermittent connectivity 4 times already and every time I get told it's my WIFI. I then proceed to explain that the test was done with all other devices kicked off my WIFI and that my device used for testing is directly connected via CAT cable. Not once have I had someone contact me to actually follow up on this. Today I phoned in to cancel and I get a £233 cancellation fee. This also does not mean that I can keep my router. What exactly is this cancellation fee for if I was not getting the download/upload speeds as promised? You guys have seriously let me down and so have they with many others!
- Location
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- Location
- Brentwood
- Reviewing
- Onestream
- Date
- 2023-04-11
- Comments
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Please read all the reviews, they speak the truth. Dreadful customer service and price increases without notice or explaination what for, then you can't get in contact with them.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Onestream
- Date
- 2023-04-11
- Comments
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Dreadful. I’ve just supposedly gone live with this lot… They don’t work weekends and limited hours on weekdays. Nothing works… Trying to call them is impossible; you just hang on endlessly and then just get cut off.., or in the unlikely event that someone answers, they are just clueless. I’m going to cancel. What a nightmare.
- Location
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- Location
- Tewkesbury
- Reviewing
- Onestream
- Date
- 2023-04-10
- Comments
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Appallingly bad. Non existent customer support. 3mb/s on 60mb service.Sign you up for all sorts of things you didn't ask for. Avoid like the plague
- Location
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- Location
- Tunbridge wells
- Reviewing
- Onestream
- Date
- 2023-04-07
- Comments
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Phoned them to cancel the mcafee security before the free trail ran out. The man on the phone was VERY pushy for me to keep it and wouldn't take no for answer. In the end I said just cancel it, I do not want it and he huffed and puffed and said OK I will put a note on your account. Thought that would be it..........oh no! The money came out of my account making me overdrawn and paying bank fees. Don't think they seem to realise people nowadays are living pay packet to pay packet amd don't have the extra money. Have only been with them 6 weeks and regretting it already. Also couldn't find anything on line to cancel the mcafee otherwise I would of done it that way rather than talking to someone who made me feel bad for not having the extra money to pay for something I don't want.
- Location
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- Location
- Wirral
- Reviewing
- Onestream
- Date
- 2023-04-06
- Comments
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Utterly dreadful. Very slow speed , can’t contact them and just had price increase to £28.50. Son pays less with SKY with literally 10x faster speed. Can’t even find out how long my contract is, will be off ASAP. Definitely contacting Ombudsman . Appalling company . Should be closed down
- Location
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- Location
- Wiltshire
- Reviewing
- Onestream
- Date
- 2023-04-06
- Comments
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They try and twist things so you're not clear about how much you're going to pay. I signed up to Onesteam as a price comparison website said that it would be £16.95 a month. As far as I knew that was all I signed up for. I could have stayed with my old company for £18.99.
Then I saw the small print which was in light grey so harder to read, said they would only charge that for 2 months, and then charge a lot more to include a Kapersky virus scammer and other things such as Onestream Assured, whatever that is, unless you phone them to cancel those extras. I thought that I was on the ball and asked for all the extra charges than £16.95 to be stopped and they agreed they would. They also charge more for the first month for some reason, plus £9.95 delivery charge, so you don't realise exactly how much you will get charged the next month. Then when I realised I was going to be charged £20.90 a month, I phoned them to ask why, and they said I must have clicked on for the superfast router. Yet I've never had such slow broadband in my life. I said I didn't need a superfast router anyway, and some rude wide boy said it was what I clicked on and it's too late to do anything about it now. I asked for advice if I even need a superfast router and they wouldn't help. I live alone in a studio flat, so don't think I need it.
Then one month before my year contract finished they suddenly took out £26 from my bank account, saying they're allowed to suddenly increase the prices equal to the Retail Prices Index . When I asked if I cancel the service at the end of the contract in a month, how much extra she would charge me for doing that, knowing their history of taking money I wasn't aware of before, they kept saying they didn't know. They're really dodgy and trained to never give you a straight answer. I said it was their job to make it clear what I'm signing up for and how much they were going to take, and then she said they would probably take out around £40 for cancelling their service but it might be more but she can't give me a straight answer, despite my contract being finished that month anyway. Writing this to warn others.
Plus I don't think the superfast router that I'm paying more for works, as my broadband sometimes lags.
- Location
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