445 Customer Reviews over 45 pages
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- Location
- Camberley area
- Reviewing
- Onestream
- Date
- 2023-05-04
- Comments
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Over a week late in 'go live' and virtually impossible to contact - can only phone and they are always 'experiencing a high volume of calls' so it take over 30 minutes to get through and still no satisfaction. Big mistake! Yest they had 4 stars on trustpilot but I don't understand how!
- Location
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- Location
- London
- Reviewing
- Onestream
- Date
- 2023-05-03
- Comments
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Can honestly say this is the worst WiFI I've ever used. It can't handle more than one person working, I drop off on calls, the lag on calls is appalling and they don't fix the issues. I've just tried to leave as I can't get it to work and they're now saying they will still make me pay for the rest of the service now even though they have provided me an awful service for nearly a year. Not good enough and avoid.
- Location
-
- Location
- Mold
- Reviewing
- Onestream
- Date
- 2023-05-02
- Comments
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The worst of the worst broadband companies I have ever seen. They overcharging you for service with is not great, very poor customer service if you ever get hold of them. Live chat do not exist and if you try to call them be prepared to wait minimum 3h on line.
- Location
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- Location
- North Wales
- Reviewing
- Onestream
- Date
- 2023-04-28
- Comments
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I joined Onestream from TalkTalk because it was cheaper.
I didn't get off to a great start, the connection kept on dropping out and it was really slow.
I'm not the sort of person who normally complains, but I emailed their support and they arranged a BT engineer to come out. Communication wasn't amazing as I wasn't expecting him, he just turned up on a Saturday afternoon - this was the same week.
Anyway, he was up the ladders and re-did the cables, but that fixed it and I have great speed and stability.
I also cancelled my McAfee via email as I had already purchased Sophos email, but, they weren't pushy at me keeping McAfee.
All great now.
- Location
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- Location
- North Yorkshire
- Reviewing
- Onestream
- Date
- 2023-04-28
- Comments
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2 years of poor, slow connection. Poor customer service, lack of interest in resolving slow connection. Now when trying to end the contract 2 months in still no resolution and the cost has doubled since the start. I would never be able to recommend this company. Worst provider of internet services I’ve ever used!
- Location
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- Location
- Shoreham by sea
- Reviewing
- Onestream
- Date
- 2023-04-27
- Comments
-
Worst company i have ever dealt with in my life. Did a home move with the onestream a month ago. Still no service. One email from them 3 weeks into the delay. 8 phone calls (on hold 20 mins + every time) from me to chase and find out whats happening. After a month they give me another go live date but send the engineers to my old address and have to send the job back. Completely inept. Avoid at all costs
- Location
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- Location
- Cheshire
- Reviewing
- Onestream
- Date
- 2023-04-27
- Comments
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Confirmation email states total monthly price. Company tried to add VAT to this!
Compulsory upsell addons not removed from bill despite having followed procedure. Further action to ensure this was necessary.
Inflation increase added to the notional full price of the product which was never paid. Original fixed discount then applied meaning that increase was higher than contract. And VAT was still added!
Resolved by discount back to original price, but so much trouble to sort it all out
- Location
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- Location
- Surrey
- Reviewing
- Onestream
- Date
- 2023-04-25
- Comments
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Truly horrendous! Particularly in the last year, multiple attempts to force you into added "extras" at additional costs. Forcing you to actively cancel them. No customer service at all. Have tried to contact them three times. Avoid !
- Location
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- Location
- Worcestershire
- Reviewing
- Onestream
- Date
- 2023-04-20
- Comments
-
You reviewed Onestream
Lindsey prodger
0 reviews
GB
Rated 1 out of 5 stars
Absolute joke of a company placed an…
Absolute joke of a company placed an order online for broadband and phone for £16.99 then when order processed it changed to full fibre and no phone had to pay £18 more which I reluctantly agreed as sold on really fast 75 plus speed, engineer booked for end of Jan then cancelled and rebooked for 14th of February who was a no show then had the cheek to say called but nobody was in which was a complete lie as nothing on video door bell plus 2 people in house waiting from 8-3 who heard nothing. The 3rd booking finally took place on 16th of March and installation completed or so they claim.
Yet my internet speed is 25-35max depending on time of day, no digital phone calls available even though being charged for them and to make matters worse my other basic broadband and separate phone line to my annex has gone really slow internet and the phone line has been disconnected.
I have raised 5 complaints in total now and had various empty promises from team leaders to complaints management and still left in this situation complete joke if a company stay well clear.
I can’t even leave this company as nobody will even come back to me. Ombudsman notified who say I must get them to sort out the issue.
- Location
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- Location
- High Wycombe
- Reviewing
- Onestream
- Date
- 2023-04-19
- Comments
-
Contractual trickery and subtefuge.
All my fault but leaves a nasty taste in the mouth. After a year I'd say the broadband itself was pretty reliable but not above the minimum guaranteed - more fool me for not doing something about it. Plus only at renewal did I notice the tricky way they added 'Onestream Assured' and took an extra £4/month for next to nothing. And cancelling was an awful experience which of course I didn't allow the 30 notice period for.
- Location
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