445 Customer Reviews over 45 pages
-
- Location
- Helensburgh
- Reviewing
- Onestream
- Date
- 2024-04-15
- Comments
-
I was very happy with Alex B from customer service today. Onestream had made some errors with my account, which I only discovered because of a communication from a third-party vendor. These were pretty bad mistakes in my opinion but I was put in a much better mood by Alex's excellent customer service. He acknowledged the issues, discovered the causes of the problem and negotiated me a better deal going forward and a partial discount as a sign of good faith. He was courteous, polite, professional and sympathetic and gave me just about as much as I needed to feel satisfied with the outcome of the call despite the fact I now knew Onestream had failed me in the past. Essentially, I think Alex B was the perfect example of what a customer service representative should be. I don't review customer services often and many of them are awful but since this was an exceptionally good case I wanted to leave a review.
- Location
-
- Location
- Uk
- Reviewing
- Onestream
- Date
- 2024-04-13
- Comments
-
Spoke with Alex, problem was delt with quickly and professionally.
- Location
-
- Location
- West sussex
- Reviewing
- Onestream
- Date
- 2024-04-12
- Comments
-
Alex was really helpful and pleasant to chat to, we also worked put a solution to a problem I had with broadband, overall I'm very happy
- Location
-
- Location
- Norwich
- Reviewing
- Onestream
- Date
- 2024-04-10
- Comments
-
Had really good service from sign-up to speeds and customer service.
Would highly recommend!
- Location
-
- Location
- Berkshire
- Reviewing
- Onestream
- Date
- 2024-04-09
- Comments
-
They decided to auto sign me up to mcafee for £80 a year! Thieving scumbags. No souls.
- Location
-
- Location
- English
- Reviewing
- Onestream
- Date
- 2024-04-09
- Comments
-
Checked my bills and I have been paying extra for an "Assured Service" each month.
I was not made aware of this and I'm now a year into my contract. What a waste of money.
When I started my contract I was automatically enrolled to a McAfee service which I did not agree too and had hassle cancelling that.
The router is extremely low quality. Avoid like the plague. Go with a proper company.
- Location
-
- Location
- Poole
- Reviewing
- Onestream
- Date
- 2024-04-08
- Comments
-
Oh dear, I wish I had read these reviews before signing up to a contract with OneStream!
With buyer's remorse, I now realise I was taken in by a competitive headline price, and I'm paying over the odds for a bunch of extras that usually come as standard.
On top of that they offered a free 1 month trial of McAfee, that I didn't activate as I didn't want it. The next thing I knew, I was charged £34.95 for it. No mention of it under my account billing details.
I contacted customer support. They said that it was clearly part of my contract and that I needed to cancel the free trial at the end of the month—even though I had never accepted or activated it.
The customer support agent sent a link to my account from which I was contacting them and abruptly ended the conversation!
However, they did follow up with an email saying they would refund the amount.
Anyway from that experience and reading the reviews I wouldn't recommend them. The broadband speeds are well off their advertised minimums and I'm reluctant to start fighting that battle although I'm sure I'll have to. Reliability has been OK to date.
My recommendation is to stick with a more reputable supplier unless Onestream seriously changes its ways!
- Location
-
- Location
- Watford
- Reviewing
- Onestream
- Date
- 2024-04-06
- Comments
-
I am utterly disappointed with the services provided by ONESTREAM. Despite my contract with them expiring, they have continued to charge my account, and to my disbelief, they are even adding penalty fees on top of that.
Let me break down this appalling experience. First and foremost, my contract with ONESTREAM was supposed to end on 17-03-2024. As per our agreement, I expected no further charges beyond this date. However, to my dismay, I noticed unauthorized charges on my bank statement well after the contract termination.
When I reached out to their customer service, expecting a quick resolution, I was met with sheer incompetence. The representative I spoke with was unhelpful and seemed completely oblivious to the terms of my contract. They claimed that my account was still active and justified the continued billing. Moreover, they had the audacity to inform me about additional penalty charges for late payment, despite me having no knowledge of any outstanding dues.
Not only is this level of overcharging and mismanagement unacceptable, but the customer service experience was abysmal. It's evident that ONESTREAM lacks transparency and integrity in their billing practices. This ordeal has left a sour taste in my mouth, and I am actively warning others to steer clear of this dishonest provider.
In summary, avoid ONESTREAM at all costs. They have demonstrated a blatant disregard for customer satisfaction and ethical business conduct. I am now in the process of disputing these unjust charges and will be exploring alternative service providers who value honesty and accountability.
Save yourself the frustration and financial headache—look elsewhere for your service needs. ONESTREAM is an epitome of everything that is wrong with corporate greed and customer exploitation.
- Location
-
- Location
- Redditch
- Reviewing
- Onestream
- Date
- 2024-04-02
- Comments
-
Two months in, I had one technical issue which got resolved quickly and efficiently by the customer service team and aside from that, my connection hasn't missed a heartbeat. Plus, it's more often than not running quicker than advertised. The broadband is provided by Vodafone via the Openreach network so really no reason to expect reliability issues as others seem to have.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2024-04-01
- Comments
-
That provider is a scum. Slow transfer, high ping, very low level of customer service. They do anything to charge you an extra fee. Be aware and do not make mistakes as I did.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.