445 Customer Reviews over 45 pages
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- Location
- Bolton
- Reviewing
- Onestream
- Date
- 2023-06-01
- Comments
-
Do not get from this company. I got a broadband for £19 P/M. Service was inactive for the first 2 months. Couldn’t cancel it. Then they started taking £23 each months. Speed is less than what they say. And after 8 months they started taking £37 per month. No phone number, no live chat. Totally fake
- Location
-
- Location
- Brighton
- Reviewing
- Onestream
- Date
- 2023-06-01
- Comments
-
Criminals that need to be shutdown.
Unwanted optional extras that they don't allow to be cancelled.
Slow internet through out.
Over doubled my monthly payments at the end of the contract, but no way to contact them to leave.
Please, everyone in the same situation (I know there are many), raise your complaints as far as you can, including Ofcom. OneStream need to be shutdown.
- Location
-
- Location
- SCARBOROUGH
- Reviewing
- Onestream
- Date
- 2023-06-01
- Comments
-
careful, very careful, no good service. account and everything is not a straight forward. everything wrong
- Location
-
- Location
- Bourne Lincs
- Reviewing
- Onestream
- Date
- 2023-05-30
- Comments
-
The worst company ever. Impossible to cancel your contract. Once your contract is over they ignore your requests to cancel. Takes ages to get through on the phone and when you eventually do they ask you to email and never respond and back to square one. Avoid this company at all costs.
- Location
-
- Location
- Dishforth
- Reviewing
- Onestream
- Date
- 2023-05-29
- Comments
-
just now
NEW
If they look too good to be true then it is onestream! Impossible to contact anyone. Overcharged throughout. Bumped up prices with no notifications and impossible to contact anyone! Shocking company, stay well well clear of them!!
- Location
-
- Location
- Southampton
- Reviewing
- Onestream
- Date
- 2023-05-29
- Comments
-
I took Onestream on as part of an introductory offer, and the task of unchecking hidden extras is not something I'm used to, but it appears to be a hazard when signing up to these services nowadays. I've found this out the hard way.
When there were faults in the service, an engineer was dispatched to sort it in relatively reasonable time, but I quickly discovered this is because I'd been automatically signed up for the premium service package. Other customers without it have reported difficulty even getting them to answer the phone.
Next, I find that two weeks AFTER my contract has finished and transferral to a new ISP has taken place, they bill me on behalf of Kapersky for a full year of antivirus protection, something I had zero idea would continue once out of contract. Email blurb: "The good news is your Kaspersky subscription has successfully renewed","We understand that staying protected online can be a hassle, which is why we’ve taken care of it for you. The card saved on your account has been charged £59.95 which keeps your identity safe on up to 5 devices." The tone of pseudo-helpfulness is bitterly hilarious.
All of this is intentionally deceptive, ethically disgusting, and ultimately self-defeating, because I will not only never use this company, I will also advise everyone I know against using them. The more customers they do this too, the more word will spread.
To hell with companies that act like this, because they do not deserve your business, and as reviews like this pile up, they will hopefully bankrupt themselves when customers stay away in droves.
- Location
-
- Location
- Devon
- Reviewing
- Onestream
- Date
- 2023-05-28
- Comments
-
Always drops out. Zero customer service. No staff work past 5pm weekdays. Weekends only online tech support. Never works. Zero!!!! Easily the worst Internet provider in the UK. Absolute and total rubbish. No redeeming factors at all!! Zero!!! Slower than they say. They put up the bills without informing you. Never respond to reports made. Total rubbish. DONT USE THIS IP!!!
- Location
-
- Location
- Sheffield
- Reviewing
- Onestream
- Date
- 2023-05-25
- Comments
-
Terrible experience. My time with Onestream was fine until my contract came up for renewal. When your contract is coming to an end, companies must give you 30 days' notice in case you want to go elsewhere.
One stream gave me 12 days (10 working days). after 11 days, they took a large sum of money from my account. I contacted them to say, "nope, I'm going elsewhere."
They promised to run to the end of the contract and then refund any money owed to me in 30 days.
2 months have now passed, and there's no money, plus they took a further large payment out of my account in May because "it hadn't been 30 days yet since I'd cancelled my contract."
For clarity, I wasn't cancelling, the contract had come to an end, and they didn't give me 30 notice.
I'm six calls and countless emails into resolving this. With no outcome.
Onestream promised to waive that I hadn't given them 30 days' notice because they hadn't given me 30 days' notice. But the refund they are offering isn't in line with this, even after I've clarified what they are going to pay me in writing. It's like they are trying it on.
I'm still having to fight, and as you can appreciate, we are in a cost-of-living crisis, and I need the money that is owed to me.
This company is bad. Avoid.
- Location
-
- Location
- West Wales
- Reviewing
- Onestream
- Date
- 2023-05-25
- Comments
-
Answered the phone promptly as I needed my router delivered to an alternative address to the install. Speeds have remained good throughout, only had to contact them to cancel the bonus addons of mcafee etc that I didnt need. The free router works ok too, not sure about other peoples issues reading reviews but mine works fine through 4 floors of the building and accross the street.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Onestream
- Date
- 2023-05-24
- Comments
-
Atrocious customer service, inaccessible call centre.
Continually tried to make additional charges to the account and threatened default notices.
Avoid at all costs.
- Location
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