635 Customer Reviews over 16 pages
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2023-11-27
- Comments
-
Shocking company BEWARE ! Took out a contract and they got rid of my original telephone number
- Location
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
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The service provided was generally very good until the contract came to an end...then the problems began. We moved to a new provider who were faster and cheaper but discovered Now Broadband were still charging us despite us emailing them to cancel the standing order. It's almost impossible to speak to a human and their chat bot is designed to drive you insane. Finally we spoke to a very rude customer service guy who said it's their policy to not read emails and they will only take cancelations of contracts on the phone (which they don't answer). Although we had cancelled our standing order they still managed to take money from us and now we are having to make a small claims court application to get our £100+ back. Do not use this company!
- Location
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- Location
- Herefordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
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What everyone else said. Customer service is pitiful. An endless loop of menus leading to the wrong computerised answer and eventually a rude and unhelpful human. Very much looking forward to the end of my contract.
- Location
-
- Location
- Oxfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-22
- Comments
-
Unfortunately you can't leave zero stars for a rating which is a shame as this company is the WORST company I've ever had to deal with, paying nearly £30 a month for WiFi which won't even work in the room next door to the modem! Rude and unorganized staff who have prematurely cut off what terrible WiFi we have left since we notified them that we would be swapping providers! I would warn anyone to stay well clear of NOW TV for any services, save your money time and frustration as I wish I had done when attempting to deal with these fumbling fools!
- Location
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- Location
- Woking
- Reviewing
- NOW Broadband
- Date
- 2023-11-20
- Comments
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Signed up for broadband and waited 2 weeks for activation date only for broadband not to work. Was then advised an engineer was coming the next available day to fix the issue (which was 5 days later) and waited all day and nobody came. Spoke on the phone with customer service and advised that it will be another 72 hours atleast until it can be looked at. Would definitely recommend using any other service
- Location
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- Location
- Islington
- Reviewing
- NOW Broadband
- Date
- 2023-11-20
- Comments
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The worst company ever. Do not go with them. I contract now broadband on the 6th november and till now haven´t recieve an answer, still waiting for the device and everything. Don´t waste your time with them.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-11-18
- Comments
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I am not a customer yet, was just looking to see if I had coverage at my location. It doesn't offer me any of this when you fill in the postcode. You just start a purchase process. So assumption says I have coverage?
so going through the help centre, you end up with a chatbot, who is as helpful as a can of baked beans.. I am not liking the human less corporations... And I am not even that old yet..
- Location
-
- Location
- Canary Wharf
- Reviewing
- NOW Broadband
- Date
- 2023-11-14
- Comments
-
Lived on the isle of dogs next to canary wharf and Now was the only provider and charged a extorniate 20 pounds per month for less than 5 mbps. The connection was at less than 2 mbps and would stop a few times per hour completly. Called Now and had 3 engineers come and do works to no avail. Was given a month free.
I do not recommend this provider at all. The prices they charge for the quality offered is akin to robbery.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-11-12
- Comments
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Bad, incompetent customer service. Firstly didn't process the order, but didn't reach out to flag. Had to cancel this 'phantom order' (as they casually call it) and reorder. This delayed our setup another 2 weeks. Unfortunately in that time, Now increased the cost of their broadband service by 15%. This means we have to pay more overall due to Now's error. Customer service couldn't care less, were condescending, patronising and basically abysmally shocking. They were beyond useless at every turn. Pray that you have no setup issues, else you'll need to deal with this group of mouth breathers.
- Location
-
- Location
- Salisbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-10
- Comments
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Surprised at some of the reviews, I’ve had Now broadband for nearly a year now and it’s always been very reliable for me
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
- Location
-
- Location
- Newmarket
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
-
Don't join now broadband they stole money from my bank account and won't return it they keep going into my account without my permission be warned now tv are theives
- Location
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- Location
- Shrewsbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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The cheap router is the worst part of this. Weak and won’t reach through the walls of my house (my previous BT router would). Yes as others have said, they’re cheap for a reason. Owned by Sky as well. Only signed up for 12 months (thank god) so early termination fees aren’t too bad and am having fibre installed in a couple of weeks. After that, rubbish broadband will be a thing of the past. I cannot wait!
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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Absolute terrible company
Have taken money with out authorisation,
When phoned they are telling me its a late payment from November, when the bank has told me its from May
The Company lie and take money where not authorised
- Location
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- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-06
- Comments
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Worst company I have ever had misfortune to deal with. Customer service is non existent. Broadband generally very slow. When Broadband went down it took more than 90 minutes to finally get a human on the phone. Every part of the troubleshooting sends you through interminable loops until you are disconnected at the end of each loop. The fault requires an engineer but they don’t work at weekends. How is it that I see engineers working at the box at weekends for other companies? Avoid at all costs.
- Location
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- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2023-11-01
- Comments
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After being with Now TV for 12 months. I had to re apply for broadband as I needed to change the name the account was in which was fair enough. Was told this will take 2 weeks, after 2 weeks and hearing nothing I called up to ask why my broadband hadn't been activated. They told me my application to open reach had been rejected and there was no way of knowing why that was. They didn't contact me at all to let me know and if i hadn't of called they probably never would have. Told me I have to re-apply which takes another 2 weeks.
Customer service was awful, no-one knew anything, constantly being moved to different departments. Even though I was speaking to people they might as well have been AI because they were basically robots. One of the worst companies I've dealt with, there's hundreds of other broadband providers out there so I suggest you use someone else.
- Location
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- Location
- Cambridge UK
- Reviewing
- NOW Broadband
- Date
- 2023-10-30
- Comments
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I was offered one price, then left without broadband for almost 2 weeks, then told my offer had expired and I would have to pay a different price (10% more). I asked for the the automatic offcom compensation for the delay (as it sais on their website) and they knew nothing about it. They automatically forwarded me to "the relevant custom service department", which turned out to be at SKY, so they obviously couldn't help me because it's not even the right company. How can they be so useless?!
- Location
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- Location
- CHESTERFIELD
- Reviewing
- NOW Broadband
- Date
- 2023-10-28
- Comments
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Been without broadband and telephone for over a week. This is an exchange issue, and not Now broadbands. It's an Openreach issue.
The reason for scoring NOW low is they are nigh on impossible to contact. The chatbot is useless.
They have failed to keep me updated/informed, as promised.
When chasing it up, the quickest time I've managed to get through to someone is 50 minutes. Just what you need after a 12 hour shift.
Each time you have to go through the full explanation and try and convince them the problem isn't at my end.
I'm "lucky" as I'm out of contract. Just keeping it going until my full fibre connection date. Once the exchange is fixed I guess.
Why not give a case/job number to people that have issues. And a direct number to query progress, rather than having to suffer the banal dross music? Then again is that the reason for the music?
In all honesty, in over 2 years, the speed/connection/connectivity have been better than expected, so that side is ok.
Let down by poor customer service. Lack of.
- Location
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- Location
- Ammanford
- Reviewing
- NOW Broadband
- Date
- 2023-10-27
- Comments
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Had the broadband box sent tried all the connections . No joy.
Put on technical test . No joy.
Phone the number for customer service 1 for 40 plus minutes
2 for 45 minutes
3 for 22 minutes until it was closing time 8pm
lol
- Location
-
- Location
- Buxton
- Reviewing
- NOW Broadband
- Date
- 2023-10-27
- Comments
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Bad! Terrible! Not fit for purpose!
Not only is their broadband laggy and drops connection several times a day, almost all the time in a gaming session. The reach of the router is terrible! And as if all that wasn't bad enough, they take money from your account without hesitation, sometimes up to 3 times within a 30 day period! And if they take a payment complete off their payment schedule , and you don't have funds to cover it, they soon threaten to cut you off!
Definitely the worst isp I have ever had the misfortune of signing up to!
I'm currently trying to leave Now, I have been for the past 6 weeks, all the while they won't relinquish my landline to the next isp! Never have I ever had any issues swapping before, even the customer service rep at the next isp have said this is a regular occurrence with Now, my guess is trying to bleed customers for as much as they can! My advice would be to absolutely avoid this company, they're cheap for a reason! Worst company ever! Worse that Three!!!!
Trading Stanards & Financial ombudsman here I come!
- Location
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- Location
- Sale
- Reviewing
- NOW Broadband
- Date
- 2023-10-26
- Comments
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Absolute shocking service how can they call themselves a broadband company speed always slow keeps buffering constantly if could get away from them then we would
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-10-26
- Comments
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NOW Broadband is cheap for a reason so I’d advise you to save you precious time and sanity and go elsewhere.
Twice I have tried to sign up with NOW Broadband, but it would seem they don’t want any new business.
The first time a few months back, I signed up with NOW for the first time. I received all the relevant letters and the router to my home address, first step went wonderfully. It then got seemingly complicated when receiving emails advising they had another address for us in the same street and could I confirm the correct address. I dutifully replied 3-4 times, telling them the correct address and outlined, they must have it as I had received the router to the correct address (having never vining any other address). Despite this and further emails from NOW asking for clarification, in spite of my replies, they cancelled the new set up without warning, leaving me with no broadband.
A glutton for punishment and ever the optimist, I decided that lightning couldn’t strike twice in the same place and was drawn in to their price tag but wish I’d saved myself the bother. Everything seemed to go without a hitch initially, having been successfully transferred over to NOW for more than 2 weeks. However, alas! it was too good to be true, after our broadband was abruptly cut off and later that evening, waited nearly an hour to speak to someone to establish what had happened.
They assured me they’d call us back the next day as they closed at 8pm. We did get a call back to say there was issues with ‘activating our broadband’, despite us using it over the past 2 weeks. However, the following day, whilst just arriving on holiday, I received an email to advise that my NOW broadband was cancelled as of immediate effect, with no desire to resolve this issue and retain my business, for a second time.
I won’t be stupid enough to give them a 3rd try and have happily paid a further £4/month to secure broadband with Plusnet.
If it seems to good to be true, if often is. So, if you’re considering jumping to NOW broadband, do yourself a favour and go elsewhere. They have THE WORST customer service ever, particularly when we were new customers. There is no desire to resolve any issues, with a preference to instead cut new customers off as they seemingly can’t be bothered establishing what’s went wrong. Absolute shambles of a ‘service’
Also worth noting that it is near on impossible to obtain a telephone number to speak to someone, the web chat bot is dreadful and sends you in a constant loop without either helping or allowing you to call a number and speak to someone.
Clearly under resourced and designed to offer minimal support when you need it. Avoid at all costs.
- Location
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-10-25
- Location
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- Location
- Brighton
- Reviewing
- NOW Broadband
- Date
- 2023-10-24
- Comments
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Very poor experience, they were supposed to connect me but unable due to no BT line, still activated account and have been charging me for a service I physically cannot use and are refusing to reimburse money taken for same. Will be contacting CISAS seeking satisfaction if they don't sort it out.
- Location
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- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2023-10-23
- Comments
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although i have been reasonably happy with Now broadband for just over two years,, I am not happy with the latest episode.
Without notice my monthly bill doubled from £24 to £45.50
Tried contacting them, over and over,, but the "chat bot" system doesnt let you get to where you want to get. Just keeps asking for my details. Even though i had put the details on the so called chat.
Eventually found a way to have a live chat, and it wasnt easy to find.
Person asked all the relevant questions,, answers i had already given, again and again. Eventually told me,, "no account in that name or email address" Even though i told hin, "i have the bill in my hand,,"
Eventually, accepted,, yes there is an account..
Kept saying he would check the account, etc,, several times, with more intersperced " can you give me your name, address, email, etc,,, again several times.
Eventually stated,, !i will have to pass this over to the broadband team.. I explained i had clicked and begun the chat,, with the "broadband enquiry link"
I asked to have explanation why my bill had doubled, even though i have not used my pc or phone more than usual. He didnt have an answer.
I asked to be refunded,, he "i cant do that, will get the broadband team to email you" This comment,, three times, when i simply stated "not good enough"
He couldnt pass me to the "team" for several reasons.
me,, "not good enough"
Over and over, round and round we went.
He siad i should phone the Nowbroadband,, but the cost would have to be paid by me, so i declined. I asked him to "get someone to phone me" but again he couldnt even do that.
So,, all together, two hours on this useless chat,, and one hour trying to contact them in other ways..
My final comment to this assistant, "i have broadband deals up on my pc as we speak," and " if this is not sorted out in one hour,, i am leaving Nowbroadband." Repeated each time he again said he cant do anything,, My final communication to the chat was, "bye bye Now."
So,,, i am looking at other broadband deals,
I gave feedback,, but i dont think anyone takes any notice depite the words" feedback is important to us, it helps us to improve our service"
- Location
-
- Location
- Canterbury
- Reviewing
- NOW Broadband
- Date
- 2023-10-20
- Comments
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i wouldn't even give then 1 star disgusting service wish i never went with them and i have only been with them for 2 months knew it was going to be bad when they said i would have to change my phone number broadband went live on the day but no phone line got in contact with them said my line was no good been with sky for 2 years never had a problem, so out reach came out after a week said it was my phone nothing wrong with my phone it was the cable they sent that didn't work my phone was working after that another month on broadband went down for 3 days on the phone said i had a fault on line again they sorted it or so i thought now yet again my phone is dead now when someone phones me its engaged how can that be phoned up yet again and an engineer is coming to my house as its my home line that not working which is a load of rubbish so i dont have a phone at the moment so have to wait till Monday 5 days without a phone so fed up with all this, then last night i have a email saying my broadband speed is to slow and if they cant sort it out i can come out of my contact after 30 days with nothing to pay for leaving early so i don't no what to do they dont know what they are doing and after all this they gave me 5 pounds for all the problems that they have caused do not have anything to do with this lot im so angry unbelievable
- Location
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- Location
- Newport
- Reviewing
- NOW Broadband
- Date
- 2023-10-19
- Comments
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This is the worst company I have ever had the displeasure of dealing with. I am having endless problems with my broadband, so I tried their Contact system on their site (try it before you sign up!) which just directs you away from contacting them. No way to contact them at all through their "I'm having problems" prompt. The only way to get a number is to say you want to sign up, or cancel. But if you call it, their robot won't recognise your key presses when you go to the Technical Help department, and it hangs up on you. So if you go to the "Upgrade your package" telephone prompt, you are put in a long queue, and then they hang up on you before you get through to a human. This is disgraceful. For your own sanity, please stay away.
- Location
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- Location
- Redhill
- Reviewing
- NOW Broadband
- Date
- 2023-10-16
- Comments
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Generally not bad, but when my creditcard expired, instead of reaching out in a nice way - they sent aggressive OVERDUE letter, I couldn't update my CC information and then they cut off my broadband, calling them took nearly an hour on the phone most of it on hold.
- Location
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- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2023-10-14
- Comments
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Broadband went down at 5.36 Saturday morning. Now website says we're working on it.
12 hours later I call for an update.
They will be a MINIMUM of 72 hours before it's looked at. They don't work weekends.
I will be leaving on Monday for someone competent.
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2023-10-13
- Comments
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1. Download speed fluctuates a lot.
2. Mostly reliable through 2023.
3. Price rose from £22 -> £25.50 and now £38.50 with 12m contract (automatic).
4. Customer service is mostly through a forum where you can read FAQs or ask other users questions. Most customer service links are circular and go nowhere. There is a number to cancel the subscription, where wait time is ~5mins.
- Location
-
- Location
- Nelson lancashire
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
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Broadband constantly stops and starts and resetting router every hour wifi poor transmission around house.very poor signal .
Speed v slow even when working
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
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Below average speed as advertised, just after I told them I was leaving when my contract was up I started to get intermittent drop outs in the evening, my account got cancelled so I had no access to bills or anything else then they hit me with a huge bill for over twice my monthly rate?? Why is that, never never never again will I ever go Sky or Now, absolute frauds
- Location
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- Location
- Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-10-05
- Comments
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Nowtv broadband should in theory be fine, but they use cheap routers that crash anytime you use them too much. They're bog standard, cheap as can be, limited features and poor range.
- Location
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- Location
- Lutterworth
- Reviewing
- NOW Broadband
- Date
- 2023-10-02
- Comments
-
What a load of **** this is. Had internet for 2 days then stopped working. Rang ow tv up after half over half an hour to get though. Had to ring up again following week as still not working for then get told someone was coming out between 1 and 6 waiting in for them no one came this has happened to me 3 times now. Had no internet for over a month yet my bill goes out on time. No one seems to care or help and none of the people you talk to are English either. I will never use this again after I have cancelled it for good. I have even emailed a complaint and no one has got back to me.
- Location
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- Location
- Southport
- Reviewing
- NOW Broadband
- Date
- 2023-10-02
- Location
-
- Location
- west yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
-
Absolutely Dire service, forever buffering, freezing, poor picture quality. Compared to BT Sport Now TV is rubbish..not worth paying for.
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
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I have had Now Broadband in several properties. The switch on date never goes smoothly. Customer service is usually poor. Wouldn't recommend.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Slowest wifi I've ever had, the router has a range of about 3 centimeters and they've just doubled my bill from £23 to £38 without any explanation or warning
- Location
-
- Location
- Paisley
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Been with them a while its good value for money when it's working but once you have a problem it's game over. Over 2 weeks now with no service, had engineer out a week ago for 3 hours couldn't find any faults etc said its probably a problem on now tvs end... now tv said it was my router, told not would be here on the Monday, they never sent it and then bare faced lied to me said it got lost in the post,sent me one eventually and guess what.... Still doesn't work.. There now wanting to send another engineer when we all know the problem lies with them... Will not accept any responsibility whatsoever for the situation just keep asking to be patient.. a would defo avoid unless you want to waste about 50hours a week on the phone trying to get them to fix their problems. Joke of a company
- Location
-
- Location
- Gateshead
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Terrible service, will leave you waiting over 30 minutes to speak to someone on the phone. They increased my bill from £26 to £38 with no reason.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.