NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars

Based on 282 customer ratings since 2023-02-21 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

662 Customer Reviews over 17 pages

  • Reviewer
    Location
    Dundee
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First time customer to Now Broadband. Have never experienced a Customer Service as shambolic. Since joining last month I’ve enjoyed less than 24 hours of Wi-Fi . Firstly was told an engineer would be dispatched to investigate if there was a problem outside. When that was discounted another appointment booked for an engineer to inspect inside my property. Issue was resolved and less than a day later the Wi-Fi stopped working. Was told an engineer would come today between 8am and 1pm. I phoned to confirm and was reassured. No engineer arrived. At no point have Now contacted me to advise as to why no one has arrived and when the fault will be fixed. Phoned three times today and spoke to three different people who told me three different accounts of what has happened. Still waiting in vain for someone to fix it. Apparently I’ve to wait in my property form 8an to 6pm in the hope that Now can arrange an engineer but you guessed it ….They can’t guarantee it. It seems they have no way of contacting their engineers and no way of tracking them. After 6pm I’ve to contact THEM and let them know if anyone came out to my property!! If you want reliable broadband with any kind of reasonable Customer Services avoid this company.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One problem with using the internet for so much is that it needs to have enough bandwidth for several things at once! So we decided it was time to upgrade the internet. We went onto a popular Meerkat-fronted comparison site and settled on NowTV Broadband. They set a date of 21st May for a switch over.

    We realised that, in for a penny in for a pound, it would make sense to upgrade to their super fast broadband. So we called on 15th May, a week after signing up, to ask if we could upgrade to an even faster package. We were told to ring back after the connection went live, to make the change.

    The day of the connection change came and went with no switchover. The following morning we called again, to see what was happening. We were informed that it was being dealt with, that the change would happen in the next few hours. We were assured that our current connection wouldn’t be switched until after the new connection was ready.

    A few hours later the internet and telephone lines cut out. We installed the new NowTV box and nothing happened.

    We called back and were told that there was a problem. We were given no details on when it would be resolved, or what the actual issue was. We were told a manager would call us back at some point. The customer service agent couldn’t say when, simply gave a date 3 days later by which she ‘hoped’ a manager would be able to call us. They said the problem was showing as flagged on their system as being explained to us on 15th May. When asked if they could review the recordings of that call, they said they would not and refused to give them to us but admitted they existed.

    We then called our previous provider and asked if there were any problems with them or with Openreach (the vague reasons for the problem we were given). An engineer assured us that there was and should be no problem.

    No other contact from NowTV was received. No internet connection came online.

    This morning we have called twice and both times have been given different information, which doesn’t match. We have been told that we will be called back multiple times, no calls have been forthcoming. They have refused to confirm these issues. When asked for information on how to check the fault with Openreach we were told to google the number and when it was explained that not having internet made this more difficult and asked for the number we were told that due to GDPR we could not be given a number, despite it being in the public domain.

    We asked to make a formal complaint. We were told to go online.

    Times are tough and they are obviously working under strain. Technical difficulties happen. The tone and support from NowTV has made it impossible to feel reassured that I will be able to work effectively. They indicate it could be up to 10 days before the fault is corrected. This is despite the two week period between signing up and the connection coming online. It has also been over a week since they claim (erroneously) we were informed.

    Looking on NowTV’s own forums reveals that this exact issue has happened countless times before. Each time they have blamed other companies but been ultimately responsible. On occasions it has taken them more than 16 days to resolve the issue.

    In the meantime, we are stuck with no broadband, no telephone line, and no clue when we will be able to even know when work can resume.

    They have now said that they would escalate the problem to 'Tier 2' and call us within 72 hours. It has been over 100 hours since then. Still not a single call or email. No apology.

    I’m not on the frontline but I value my work and I want to look after my clients. In these times isn’t fulfilling internet contracts, or at least being prompt and active in resolving issues, a basic moral duty?
  • Reviewer
    Location
    Hounslow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is not possible to give 0 star unfortunately! With contacted them 3 weeks ago to get internet. We received 2 confirmation emails and a letter stating we would receive the box in the post and the internet would activate in 2 weeks. We then contacted them 3 weeks later to ask what was happening, as we still had no box and no internet and they simply respond that our ordre hadn't been processed !!! They can't explained why we received 2 emails and a letter confirming it. At least it happens before we are engaged with them, now we can find another provider...
  • Reviewer
    Location
    Staffordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking. Do not purchase broadband from this provider, I am paying £28.99 a month for fibre broadband and I am getting a download speed of 5mbs. It is supposed to be guaranteed 55mbs.
    No one is interested in my concern, I am waiting for a phone call back from a manager. I was told A new router was on the way out to me only to find the customer service team did not order it. Stay away from NOWBROADBAND. They are a scam
  • Reviewer
    Location
    Dunstable
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband went down at 5.36 Saturday morning. Now website says we're working on it.
    12 hours later I call for an update.
    They will be a MINIMUM of 72 hours before it's looked at. They don't work weekends.
    I will be leaving on Monday for someone competent.
  • Reviewer
    Location
    Lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Worst level of service for new customers! signed up 2 times and they keep cancelling without any notification. Called about 4 times and every time staff are rude and unapologetic. Very disappointed but glad this happened now before I could join them.
  • Reviewer
    Location
    Teynham kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
  • Reviewer
    Location
    Swansea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been waiting over two weeks since my broadband was supposed to go live, have been in touch 6 times, every time told I would hear back within 72h. Nobody ever gets back in touch and it is left to me to call again. Horrendous service.
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks, received no phone calls. Received a text saying to call back generic NowTV number as they tried to contact me but couldnt get through. Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home :) Don't do it
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet I’ve used. I REPEAT the worst… Can’t even do anything for 5 minutes and it starts crashing upon me, would definitely not recommend. I’ve been with these for 2 month and I’ve had to reboot internet over well 20 times , this should run at 70mbps apparently but it’s been on 8mbps for me ever since it got set up.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    All round poor. Web pages very slow to load - some never do. The connection drops out late at night. I have re boot any thing between 3 and 5 times. Lots of problems are to be solved by restarting the internet connection. This has to be done 2 or 3 times. I think I should be able to get out of the contract.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely horrific speeds, was promised around 11mbps download speed and instead got around 0.5mbps to around 6mbps maximum. The only time I get any reasonable speed is around. Pages take around 3-10 minutes to load properly, games take around 5-40 minutes to connect to, anything above 1mb in size takes around 2-3 minutes to upload. For some reason their phone lines close at 5PM on a weekday. Spent most of my time on the internet connecting to things and waiting for things to load in.

    Abhorrent provider, don't go anywhere near them or even consider getting their internet plans. STAY AWAY!
  • Reviewer
    Location
    Blackburn
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Steer clear!!
    Disgusted with the level of customer service from NowBroadband, I signed up at the beginning of May and had a 3 week initial wait for installation, it’s a busy time with everything going on so that’s fine, the technician never turned up. After ringing I was told the technician may have activated the line from off site and should plug in the broadband box and wait until midnight for the internet to kick in. No such luck.
    The day after I rang up to be told there was a delay on the line and someone would be in touch in 3 days to sort it, nothing.
    I rung up agin on June 1st to be told there was a minimum of 3 weeks AGAIN before a technician could come out on the 21st June and that the initial activation was not carried out because the technician could not gain access to my property which was a load of tosh and an easy way out for the provider. I had stayed in all day and live on a main road, very easily accessible if he had actually showed up, which he did not. Terrible service and no contact from them when they said they would call and fix the problem. I cancelled the order on June 1st because a 2 month wait to get broadband is ridiculous. Stay clear, not at all worth the hassle and after all the messing around I am still without broadband, go elsewhere and save yourself the time and hassle of dealing with NowBroadband!
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
  • Reviewer
    Location
    Bow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly terrible. Promised a minimum speed of 47mbps, but most of our small apartment gets a maximum of 4mbps.

    Customer service useless and making us jump through all sorts of tests and hoops rather than take responsibility. Cannot recommend them any less.
  • Reviewer
    Location
    Dingwall (Scotland)
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of time and money, signed up for the “super fast fiber” for £22 a month the speed is ridiculous wait ages for something to load don’t get signal in every room, asked about making calls from a landline got told it was included then got charged £52 for making calls didn’t get made aware of the pay as you go package for the landline when signed up. Total charge £74.

    Definitely won’t be continuing with NOW and won’t be recommending them.
  • Reviewer
    Location
    Essex
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely useless without a doubt the worst option on the market I’ve cancelled after two weeks customer service is terrible internet connection is terrible WiFi Is simply unusable steer well clear of now broadband!!!
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Left me waiting 8wks for setup then told me there was nothing they could do they’d cancelled the order and no compensation.
  • Reviewer
    Location
    Weybridge
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Order was supposed to go-live on 07/10/2022. Here we are on 30/10/2022, no service provided, no reslution provided and not contactable at all!
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
  • Reviewer
    Location
    Scotland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Untrustworthy company with terrible morals and worse customer service. Few will renew with these guys once they have experienced their awful corporate culture.

    In my case, did a 12 month deal and they increased price by 15% in 2nd month (whilst still giving new members the same price).

    That is terrible form to any sensible person yet all the company have to say is "well leave then". But with a 30 day limit to leave without penalty that is easier said than done.

    A remarkably awful company. Save your time and find a company with some morals.
  • Reviewer
    Location
    leicester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    bloody awful bunch. they say they will install you on x, call you to cancel, make you wait, don't contact you, you call them, wait for 40 mins to get through ,they say there's nothing you can do, wait some more ... honestly they couldn't give a toss about their customers.
  • Reviewer
    Location
    Edin
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trying to cancel this is an absolute nightmare. Keep taking payments after cancellation.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay clear of now broadband. They take money you shouldnt be paying. They wont help over the phone. They pass you from pillar to post. Your activation date says a specific date but it can be two weeks after that date before it becomes active.
  • Reviewer
    Location
    LEICESTER
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from BT which worked in the garden this is poor in the same room i will cancel as soon as i can
  • Reviewer
    Location
    Lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's terrible. Just switched to Now broadband and it's absolutely awful. Really annoyed. Was with TalkTalk, which was great. Now is the absolute pits. Avoid at all costs.
  • Reviewer
    Location
    Hammersmith
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been trying to switch from BT Hyperoptic Broadband to Now.

    Firstly entering my postcode does work for Now despite being here almost 2 years.

    Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.

    Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.

    if that is how they treat new business it doesnt look good for existing customer.

    You would think they would ring back when they have some customer service reps after asking for my mobile number.

    I suppose you get what you pay for with a cheap Broadband supplier.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just read a previous review here after my own awful experience and it clearly is an issue with NOW broadband DO NOT USE THEM.

    I signed up for Now Broadband in November 2021 with a setup date at the start of December. A few days before setup I called because I hadn’t received a router but was told it would be there within days.

    A few further texts and calls and start of January I was again told setup would be within days and in any case I’ll receive automatic compensation of £5 a day for the delay (perfect as that would cover the premium I’ve been paying out of contract waiting for setup).

    Today I received a text saying my order had been cancelled so panicked and called Now. Now have informed me they incorrectly put through the request for broadband service to openreach. As a result firstly I am apparently not entitled to ANY compensation for a 6wk delay, secondly I have been asked to completely re-submit for Now Broadband. Unsurprisingly I’ve decided not to use them as my provider.

    6wks of wasted time, incorrect information, and horrible customer service who said unless I use their broadband I’m not entitled to any compensation for inconvenience and all the lies and additional costs I’ve faced.
  • Reviewer
    Location
    Swansea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you like Disney+ forget Now Broadband. As soon as I switched I had problems streaming, I think it’s too unstable to run it.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with these guys now broadband ( sky ) speed is a joke and so is the phone line no one has contacted me from when in contacted them regarding this . Also the no debit allowed needs to be paid once a month but phone or online also a joke I signed up to £28 per month I will be lucky if they have taking this payment more than once always more for some reason
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've read similar reviews here.. Unfortunately too late. Two weeks have past since the engineer came to my house to install the broadband. He couldn't finish the work and I had no update that day. I called NowTV to find out what went wrong and they didn't know. They promised to call me the day after to give me an update but they didn't. I tried to chat with them online and finally they could spot one of the problems. The woman I spoke to promised to keep me updated. 3 days later I happen to speak to the same woman in the chat so I asked about that update she reassured me I would get. She said she sent it and it finally turns out that she sent it to the wrong email address. Her response "my bad".

    I still don't have internet.
    I thought that they had a good deal but considering the hassle and energy I've wasted, I would never choose NowTV and would definitely not recommend it to anyone.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I joined 1st July & am still waiting. I had 9 Open Reach engineers who kept coming to install inside, but there was a connection error so needed a dig outside to make my line Live. Plus 1st engineer signed the job as 'Done' hence my phone stopped and I was charged for 1st month though I not only had Nothing at all but they also lost the phone number I've had 50yrs! The NOW team told me "if you leave & rejoin we can change the Open Reach order" ... They lied! I left but they wouldnt let me rejoin due to 'Not having a live line'"?!! Talk about catch 22...You can't talk to Open Reach direct... You have to go via your provider... But I don't have a provider anymore!! Lack of communication with Open Reach and easiest way of getting rid of problem was by telling me to leave. I have had the fix outside but there is now another fault lower down the street but that won't get fixed cos I don't have a provider. No provider will take me on as "I don't have a Live line" I want to scream now. Both NOW & Open Reach are to blame... Ombudsman here I come!! Newspapers too!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, how hard is it to at least keep the broadband running for 5 minutes. What a disgrace of a company. Half the speed and reliability of BT for the same price. DO NOT GO WITH THIS CONPANY.
  • Reviewer
    Location
    North wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolute disgrace of an organisation. Even though it is well publicised on the news that there is a postal strike, this company didn’t take it into account when sending out the new routers for new customers. Unwilling to help, Royal mail claimed that they haven’t even got the router and most of the stuff here are so rude it is untrue. Do not touch with a barge pole.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible performance, flat-out disrespectful, and extremely unreliable customer service support. Useless operators are hung out to dry by their managers, having been provided the only response "I am so sorry, but nothing we can do at the moment". I was left without a service for one month, and I kept hearing that the repair is imminent, but it took 3 weeks! I asked to speak with a manager and was told that they do not answer the phone to customers. Then I was promised a call back within 72 hrs. When a week passed and I didn't get a call, I called again and was told that it is extremely unlikely I get a call back from a manager. The auto compensation system does not work. NOW refuses to pay back what they advertise as reparations for the loss of service. Further, there is no way one can request compensation on their own. Terrible, terrible service. Very slow internet speeds. Overall disaster. Save yourself the headache and disappointment!
  • Reviewer
    Location
    Norwich
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never received hub, called 1 day before going live, was originally lied to by customer services claiming hub was delivered. Later told by another employee they were running behind on dispatch, could not give me any information about delivery date.
    Was still charged bill on day internet was meant to start while still having no hub.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It most awfull company which can just cancel the order without any explanation. We were waiting for the guy for almost two months and two days before they canceled the order.

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