NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 688 customer ratings since 2020-06-19 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

294 Customer Reviews over 8 pages

  • Reviewer
    Location
    Wiltshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all cost. Semaphore would be quicker and more reliable. Internet connection is intermittent and WiFi only works if you sit within 30cms of the hub. I will ditch this provider as soon as my contract ends.
  • Reviewer
    Location
    Wirral
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It took me 2 months and I am still in the midst of a long process getting back my refund with them. After purchase, the box cam very quickly but there is no internet connection on the day it suppose to go live. Waited for 5 days, customer service is very poor with a lot lapses in communication. Get different instructions every single day and none of them works out as promised. Cancelled on day 5, and thought that was it but no. a month later and our refund is still not with us, called several times again with different instructions, message and timeline. Asked us to wait another month and we will get a full refund. Mid October, sent an email to charge us for early termination fee, which is more than the broad band we subscribe to. So without using their data once, i was charge the first month and now issued another letter for an early termination fee when we cancelled within the cooling off period. Called again several times, again different messages. Reassured us that is an autogenerated email and don't worry about it. Refund will be done in November. November, not surprise we got charged AGAIN. We are fuming by now and the customer services are just completely unreliable. Called again this morning and hope to get all the money refund in next few days. But this again, might be one of many promises that they can't keep. I just want to cut this relationship with nowtv asap. Wasted a lot of our time and causing significant inconvenience. Took me 2 months to decide to put it here, hope to save you from your time and unnecessary stress.
  • Reviewer
    Location
    Woking
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is awful, only had the router 2 months before internet started dropping out, was told the router was not working so they sent s new one out. Had this one 2 - 3 months and it has started again. When I am upstairs in the bedroom I am lucky if I actually get 1 bar. Would change now but stuck in the 12 month contract.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
  • Reviewer
    Location
    wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    Go somewhere else.
    i joined now tv paid my £5 and waited for the router to arrive. No router ... phoned now tv who confirm a problem and order did not go through but they would order again for me while on phone - great all gone through. then looked at my bank statement and payment has been returned - once again on phone - oh so sorry again promised to look into and call me back well no surprise i am still waiting for the call. I have now joined Plusnet and am more than happy.
  • Reviewer
    Location
    Worcester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We're on the basic 'brilliant broadband' package, having just moved into our first real apartment after uni. My partner is a key worker and I run a small business from home (due to the pandemic). I knew going in that the speed was less than average, but for our needs, would be adequate. And it would have been adequate, if we were getting the 'guaranteed' speeds. The package promises 11mb/s with a minimum of 4mb/s. Instead, we consistently get 0.7 mb/s. Thank god for unlimited mobile data, my hotspot is infinitely more effective than their broadband. An engineer was sent out to fix the problem to no avail, and trying to contact customer support is a nightmare - like they deliberately go out of their way to prevent you calling. We've been with NOW TV for less than 2 months and are already switching. Save yourself the hassle and go with literally anyone else.
  • Reviewer
    Location
    Worcester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wouldn’t give you one star!
    Have spent the last 2-3 weeks chancing my phone line from you. Joined because you gave us a good offer, nothing but issues since start date with two engineers out
    Your router only has two Ethernet ports so had to purchase a splitter to be able to add my other lines! Then it reduced signal because of the splitter - engineer out said it’s the bad routers!
    Signal no longer reaches My ring doorbell but did with talk talk on same speed!
    My phone line is now on a stop line because your company cannot get it right! Spent hours on the phone day in day out being promised it is now cancelled it is now sorted and given verbal apology but no offer of compensation and guess what! Still no phone line showing for another provider to take over! You are awful! DO NOT BE FOOLED they may offer the best price but ask yourself why! They are desperate for new customers but are poor signal poor quality and poor service! Still haven’t got my refund still haven’t got my phone line back!
  • Reviewer
    Location
    Worcs
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up with Now broadband this morning and requested to keep my landline number. I then received an email from them stating that they had chosen to change my number! GRRRRRRR!

    Tried to reply to email and also respond via various online contact forms and complaint forms, but no response.

    I have decided to cancel contract and will look for better contract with existing supplier, on hold to Now cancellations team as I type.
  • Reviewer
    Location
    Worthing
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.
  • Reviewer
    Location
    Worthing
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This was quite frankly the worst customer service I have ever experienced.

    I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.

    Avoid at all costs.
  • Reviewer
    Location
    York
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I typically have one major issue with internet a week. I have trouble teaching online, subtitled movies display no words because of speeds. It doesn't matter what time of day it is or the amount of people using the service at any given time. It is 4:30 AM, and I am having issues connecting to the server. Also, I pay for the higher speed service.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have used Now TV for broadband for just under a year now, they have been very consistent with the download speed and I have had no issues with the connection. Compared to Vodaphone who were worst than useless Now TV have been easy to deal with and reliable.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.