NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 844 customer ratings since 2019-12-05 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

262 Customer Reviews for NOW Broadband

Reviewer Location Reviewing Date Ratings
So far so good with NOW . I got myself mixed up when I left Vodafone and changed to NOW due to the Vodafone high prices and they wouldnt reduce them despite loyalty over several years. However put myself through purgatory trying to get my mobile changed to Tesco as NOW dont do mobiles. still not really sure what I an paying or what is included but the staff in Derry NI seem very pleasant .
So time will tell when I find out more ! I am 80 and drilled to not expect too much from the newish technology all around us. It was better and simpler 10 or more years ago.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Howard NOW Broadband  
12 months after using NowTV broadband I will leave my honest review. After being with sky for 12 months I started looking at deals, cheaper the better. Its only 2 of us in a house so I'm not that bothered about speed. But after using it for a full year, how mistaken was I? The offer was brilliant, £18 a month, free land-line calls and 3 months of NOW TV for free. (used it to watch all GAME OF THRONES). It was a slow burn however as everything was sluggish, like a car losing power and needing a boost everytime to start. The speed is very very slow. Netflix, Internet browsing and general usage was terribly slow. Always freezing and could never get any help. I have now switched providers but I won't tell you who as I do not want to seem biased. Just saying they are fibre optic and it is really fast. Now the same deal is £33 a month!!!! LOL. Just to give you an idea of download speed, I tried downloading an update on PS4 which was 24gb,estimated time 24 hours. With my new fibre broadband, took 1 HR 20 mins.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bradford NOW Broadband  
Where do I start?! Applied online 18th November to move to Now from PlusNet, given a start date of 2nd December during the process. Order failed. Multiple orders subsequently placed, all failed. REPEATEDLY told useless staff issue needed escalating, REPEATEDLY ignored. Ombudsman utter waste of time (industry bias). Finally lost it and emailed CEOs of Now (Sky), BT Openreach, PlusNet etc. Issue resolved by BT Openreach who found an issue between two systems. Still no help from Now other than placing further order. On 11th February Now advised I was entitled to compensation for the delay (114 days from start to end). Bear in mind they didn’t bother to even attempt to resolve the issue, they are now stating that as the start date was not confirmed (it was, albeit during the initial order process and verbally by staff, not by email) I am not entitled to compensation. They subscribe to an ‘automatic compensation’ scheme. Clearly nothing automatic about it, clearly they think it’s acceptable to breach their own policies, clearly a joke of a company. Off to the equally useless Ombudsman again, and the press (having been told by Now that emailing others slows the process which is both ironic and a threat). Their broadband is absolutely nothing to write home about either. Just do yourself a favour, take account of all these poor reviews, they are poor for a reason. Go elsewhere. Honestly. Anywhere but Now. It’s just not worth the stress.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent NOW Broadband  
Hi there,

I signed up for the Now TV broadband package to go activate on Monday 30th March. Unfortunately it didnt go active. So I called to see as to why.

Tuesday 31st I was informed by a gentleman that my account querey will be pushed into 'teir 2' and I would be informed on Thursday 2nd April personally by himself.
I then called again on Tuesday to gain more information about what teir 2 actually is and also in the hope we may have received an update already. Unfortunately no update but a helpful amount of information.
I waited patiently till Thursday 2nd April as discussed. I received no phone call so called up myself and spoke to someone else who informed me that he will personally contact me on Sunday 5th to provide me an update.
Again, I waited patiently until Sunday. After receiving no form of contact by 4pm, I once again called myself. I spoke to a woman who informed me that we're unlikely to hear anything today due to a lot of openreach' branches being closed on Sunday, not to worry thats understandable. I was then infromed it will most likely be Monday 6th April and if theres any update then the relevent team will inform me.
Monday 6th I called again. I called with limited hope, expecting to hear the same old "im sorry" however upon speaking to the gentleman I was informed that they're looking to activate my wifi on 15th April. It also seemed like the gentleman was unsure as to why I havent been told about the date already, almost as if to say, the lady on Sunday could've informed me of that date.
I left the phone call thinking 'Great!' Not becuase I've been given a date but because someone has finally given me some information.
To be honest, I was not best pleased with the date given. I've paitently waited for a week to be told you've got to sit staring at a wall for another 10 days. As I said to the gentleman, this is a bit of a piss take from my perspective. I was recommended to Now TV from a friend who complimented the set-up speed, communication skills and wifi speed. All have been way below par!
Wednesday 15th rolled around, I called first thing to confirm its going live. I was informed that the teir 2 team still have intentions of going live today. As they close at 8pm I decided to call at 7:30 pm and I spoke to another gentleman. The gentleman was amazing! He was honest and considerate of the situation. He apologized on behalf of the complaints team and the teir 2 team. Even though he had nothing to do with either team he was full of useful information. He advised its unlikey to go live on 15th and to sign up for virgin media, then depending on which company can make my wifi go live first to then cancel the other. So I did. He informed me for the first time that all openreach comms lines have been closed since 20th. Why was i not told all this on 31st? I dont know.

From my perspective, the wifi not going active is not specifically anyone's fault. I understand that given the times that we're in, everyone is understaffed and you have to prioritize others. However... this is completely unacceptable, no comms from Now TV, all from me. Over 300 minutes of my time chasing for information.
Between 30th and 6th I have used all the data on my 4G plan, as had my flat mate. My flat mate was meant to be working from home since Tuesday 31st. As he has been unable to, he has been forced to take some holidays and some unpaid leave. After telling Now TV about that, they decided to do sweet nothing about it. Following all this i dont believe that teir 2 is actually a team but uf they are, they need to pick up the phone and be clear with the customer to stop them getting irate.

I'd like to say, all the staff i have spoken to have been extremely polite and friendly. And after each phone call I clarified that I was not having a go at the individual I was just venting at them. The last gentleman I spoke last actually thanked me for being polite to the staff even though i was angry.

Many Thanks
Harry Moss
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Macclesfield NOW Broadband  
Painfully slow and impossible to speak to anyone in person
NOW Broadband  
Taking them to cisias complaints ombudsman. Poor service that keeps logging out, missing speech on tv, bought through topcashback with anytime calls and now broadband are trying to charge me for extortionate calls saying I need to provide proof it was anytme calls when I bough it. 8 emaisl ignored so had enough of poor customer services and taking it further whilst changing providers. Thsi company needs shutting down please report them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
NOW Broadband  
I would give them zero stars if I could.

Appalling customer service, couldn’t care less what you think only interested in money huge mistake signing with them.

I have lodged a formal complaint against them with the regulator.

If you are thinking of using any of Now TV services, DONT.

GO anywhere else then with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire NOW Broadband  
No words how bad they are. Waiting two weeks for line to go live and after calling them every day now they told us that we have to cancel contract and make new one. They ensure us before that NO engineer work is needed because previous tenant was with them but now they changed their mind and will send us second box and if engineer work is needed it will be in June! Also on their official page you can find information that they will give you £5 back for every day of delay, looks like we will have free internet for next 6 months.
Not recommend, avid NOW Broadband!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lodnon NOW Broadband  
Appalling, rip off, agree to a plan and they then charge you more stating you have not got included calls when that was what you bought. Luckily I did keep proof through topcashback, where I am taking it to CISAS complaint handling as NOW Broadband have not bothered to answer 8 emails of complaint. Terrible customer service, wish I had looked into the terrible service first. A con firm that needs shutting down. Broadband also poor intermittent. Stay away and if too late take it to CISAS and get them fined.
NOW Broadband  
Awful service. Promised callbacks after two cancelations (due to their incorrect filling in of address) never followed through. I was left waiting, paid for delivery twice only to be cancelled, and told the following day that the broadband speed offer was never even available for my area. Ridiculous!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paddington NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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