699 Customer Reviews over 18 pages
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- Location
- Portsmouth
- Reviewing
- NOW Broadband
- Date
- 2023-02-13
- Comments
-
Absolutely tosh. Broadband drops out completely at least 4 times in the duration of watching a movie. Definitely go with some else.
- Location
-
- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
-
Broadband is constantly on and off.
Cannot resolve with customer service.
- Location
-
- Location
- Rutland
- Reviewing
- NOW Broadband
- Date
- 2019-04-03
- Comments
-
I have just had to ditch this service after 2 months. The provider I had prior to this delivered as promised and when the wireless signal became an issue sent me a better router. Now broadband was no where near as reliable and despite numerous complaints and escalation to higher levels the only response was sorry there is nothing else we can do. Just speaking to customer service is a 15-20 minute wait. The attitude of now broadband and its staff is tough. If you are thinking of changing to this provider one word DON'T.
- Location
-
- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2022-05-18
- Comments
-
Very unreliable over a period of a year. Despite boasting speeds of up to 60Mb it struggles to handle two smartphones running at the same time. Avoid.
- Location
-
- Location
- Dover
- Reviewing
- NOW Broadband
- Date
- 2019-08-17
- Comments
-
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Slowest wifi I've ever had, the router has a range of about 3 centimeters and they've just doubled my bill from £23 to £38 without any explanation or warning
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2022-10-24
- Comments
-
Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
- Location
-
- Location
- Oswestry
- Reviewing
- NOW Broadband
- Date
- 2023-06-13
- Comments
-
The worst provider that I have been with. Connection speeds are so slow and absolutely awful when trying to search apps, always disconnects. Will NOT be renewing when my contract finishes
- Location
-
- Location
- Northern ireland
- Reviewing
- NOW Broadband
- Date
- 2020-04-23
- Comments
-
I'll definately be changing after contract up. Yes great value but i dont like the way they dont let you pay direct debit. My broadband totally off from this morning nothing from them on their website twitter fb disgrace. Yes its different these days covid 19 but not hard put out something just let customers know
- Location
-
- Location
- Wheddon
- Reviewing
- NOW Broadband
- Date
- 2019-11-08
- Comments
-
My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
- Location
-
- Location
- Southend
- Reviewing
- NOW Broadband
- Date
- 2020-01-26
- Comments
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Been with them for over a year now. Purchased their WiFi as it was the cheapest on the market for where we were living and it was our first house. The connection was crummy but I put that down to us living in a very old house. Unfortunately when we moved to our new flat around 6 months later the connection was even worse. I had contacted them to arrange the move and they were fairly helpful (if you use the online chat) but withheld the fact they would be charging me for said move. Something I asked about multiple times and always received the answer no. After checking through my package a few weeks ago I noticed that 1 my broadband speeds were way below what I was guaranteed and also that they had raised my bill and neglected to tell me. Their broadband gets less than 1mbps upload speed and highest download I’ve ever had is just over 8mbps. Really not worth the money and hassle. You’ll use your mobile data more than their broadband.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-05-11
- Comments
-
AVOID AT ALL COSTS!!
Its very rare a company gets it so wrong and Now Broadband have got it terribly wrong! When signing up to the service I was aware they said they cannot guarantee speed and I remember that but the problem was the wifi signal. You basically can only get a good signal in the same room with nothing in the way. You can imagine in a house you can't get good internet in most other rooms.
Trying to get through to them was a joke and it took many attempts and ridiculous waiting times only to get cut off and then start the conversation again. Furthermore, no matter how many times I told them that it wasn't the speed they would feed me a line and keep testing the speed.
Finally someone understood and told me I needed to buy a booster. I though that was a joke because they were not providing the service. In the end it took several months and a third party regulator to get £25 credit after suffering 8 months of poor service.
So in conclusion, they may not give you a service, the customer service uses no common sense. they are ridiculously hard to get a hold of. If you want more proof there was a national news article of something terrible that happened because they have no common sense or sympathy. No willingness to try and fix things properly.
- Location
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- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2022-12-08
- Comments
-
Absolutely awful, their “customer service” is shocking, I wish I had never joined and will NOT be renewing with these clowns. Avoid at all costs!!!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-05-12
- Comments
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I really regret having bought NOW TV Broadband. As we're currently working from home due to the virus, the internet is the one thing we desperately need working and for the last few months its given us nothing but grief. It's so slow that we can't even stream movies so I feel like I'm wasting money on tv subscriptions. I spoke to NOW TV over the phone and they mentioned there was a problem with the box so sent us a new one (customer service was actually quite good and box arrived promptly). But the second it arrived we had exactly the same problem. I originally chose NOW TV because I'd only have to pay £18 a month but its just not worth the money or hassle. I'd be happier paying more with another provider as long as it means we have a reliable internet connection. Please stay away from NOW TV Broadband, I wish I'd read the reviews before buying!
- Location
-
- Location
- REDDITCH
- Reviewing
- NOW Broadband
- Date
- 2021-09-19
- Comments
-
We've recently switched from PlusNet to NOW Broadband and are very disappointed with the speed. Despite the fact that the speed is supposed to be a guaranteed minimum of 27.7 Mbps, ours is regularly less than 10 Mbps.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-12
- Comments
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Horrible experience so far - we’ve had Now for 2 3 months and they’ve had two outages of several days due to an external fault.
- Location
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- Location
- West Lothian
- Reviewing
- NOW Broadband
- Date
- 2022-07-25
- Comments
-
I had NOW broadband in a rented flat for 5 months without any real issues, however, when I bought a place and went to move, that was a different story.
I gave them 2 weeks notice as required and was told that on my move in day, the broadband would be connected and working, which is great as 99% of the time I work from home.
However, the morning of my move, the engineer cancelled. NOW TV blamed the BT engineer and the BT engineer blamed NOW TV, as I had requested an afternoon service and the had booked a morning one.
So, I basically had no broadband. I then realistically had to take a days holiday on the Monday to try sort this out and NOW broadband told me that they could get an engineer booked in 12 days time, which I told them was unacceptable.
Luckily on the Monday I managed to pay for and connect to a BT WiFi hotspot for 5 days (which I then had to again5 days later).
Eventually 12 days later, my broadband was up and in one of NOW's emails, there was a link for Ofcom’s automatic compensation scheme.
I called NOW and made then aware that I was only looking to get back the 2 x £19.99 I had paid.
After chasing for nearly 2 weeks, they have basically offered me the equivalent of £1 per day.
When I told them I wanted to cancel, they then told me I would have to pay an early redemption fee as the broadband speed is good.
So to stop me being out of pocket, I am taking my holiday back and my company are going to invoice them for the days work I missed because of them *which is significantly more that my annual subscription)..
Probably get nothing back, as their customer service abysmal, atrocious, disgusting, horrific and 100% an utter disgrace.
DO NOT by NOW products... you have been warned !
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2016-12-08
- Comments
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Received box early September, due to be live and working Mid September.
Now pushing mid December, was supposed to have 2 engineers visit the apartment on separate occasions (none of which showed up) and still have no internet.
Waste of time.
- Location
-
- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2023-09-23
- Comments
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When it works it is fine but when it goes wrong their service is rubbish!
Tomorrow will be the third day without any wi-fi,
No home telephone, no doorbell, NO WI-Fi.
Unfortunately, I am stuck with them until June next year. Do not deal with this company.
Is it because Rupert Murdoch has retired?!
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-01-09
- Comments
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Just don’t bother even thinking about joining them, used them for 2 years at 2 different locations and never got even close to the “guaranteed” speeds. Customer service doesn’t exist as far as I’m concerned you might as well call a brick wall, least you know what you’re in for. Not had many issues with the internet dropping but when it does...it does, and it doesn’t come back till you’re too pissed of to even wanna use it. Heap of rubbish, stick to playing outside.
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2020-05-18
- Comments
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Probably the worst experience I've had with an internet provider. I normally avoid cheap deals with bad reviews but took a gamble this time, I wish I hadnt. We have had poor service since the start of contract and when contacting customer service, they tell us that they are providing the minimum contract speeds so nothng they can do, even if we are not receiving those speeds. My partner and I both need internet for home working currently, but we cannot both access at the same time. This has caused all sorts of problems for viedo conferencing, but NowTV are not inerested and when contacted, they again said its not their problem. Avoid at all costs!!!
- Location
-
- Location
- louhhborough
- Reviewing
- NOW Broadband
- Date
- 2021-06-12
- Comments
-
absolutley shocking broadband. I have one the best package available with a "promised" 63 mbps. When I try to play on my ps4 or stream videos I am at around 800 kbps which is 1990 esque Internet speeds. Would not recommend for anyone who wants to do a simple Google search. Save yourselves
- Location
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2023-01-31
- Comments
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Started off fantastically in October 2021, was being guaranteed a minimum download speed of 63 Mbps and most of the time, it achieved that, AT THE BEGINNING, then it started to drop, and drop, and drop. Today, 31/1/2023, I'm getting between 2.89 & 3.08 Mbps download speed and between 5.54 & 11.2 upload speed, so more than 60 Mbps below what this bunch of c*nts promised, they're all the same!
- Location
-
- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2018-07-25
- Comments
-
Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame
- Location
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- Location
- Herefordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
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What everyone else said. Customer service is pitiful. An endless loop of menus leading to the wrong computerised answer and eventually a rude and unhelpful human. Very much looking forward to the end of my contract.
- Location
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- Location
- Ayr KA8
- Reviewing
- NOW Broadband
- Date
- 2023-07-18
- Comments
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Total shambles, no reach to all rooms, even though I am living in one level flat of less then 80sqm , pure sluggish internet, even my Mac is sick and tired of the none moving blue line ( reminded me of old good times when you were getting old by looking at the blue line going of the speed of slug) .... after god knows how many phone conversations regarding the issues I was suggested to elevate the HUB above 1m ???? Avoid ... and better pay more and have a good reliable service. According to NOW, and their small print they do not guarantee the wifi service within your home ?????????
- Location
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- Location
- Gosport
- Reviewing
- NOW Broadband
- Date
- 2017-12-19
- Comments
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Just switched to NOW TV and switch over day came and went, after speaking to customer service they told me the phone had moved across and they were still working on the fiber. phoned again today and they now say there is a problem that they are not sure what it is and it is OpenReach that are causing it, and they will get back to me in 72 hours to give me an update. This si astounding that it takes 72 hours to get an update, with working from home i need internet to do my job and so far NOW TV has let me down, if they get nothing back to me in 72 hours (22 Dec) i expect i will be without internet for christmas holidays, if this is the case i will be cancelling and moving to someone else.
- Location
-
- Location
- Bath
- Reviewing
- NOW Broadband
- Date
- 2022-05-24
- Comments
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Ever since moving into my house I've had intermittent connection issues. The process of diagnosing them with Now has been exceptionally painful. They make it as difficult as possible to reach the customer service and technical teams, and so far (11 months) the issue has not been resolved.
Now has consistently been difficult and are uninterested in finding the problem, even going so far as to say full internet dropouts are cause by too many connected devices. Surely a modern router can handle a few phones, two desktops and a few laptops? Either way, the issue still persists when just a single pc is connected via ethernet cable.
I take every opportunity to convince friends and family to avoid their service, but for most of my neighbours who also use Now don't need much convincing.
- Location
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- Location
- leicester
- Reviewing
- NOW Broadband
- Date
- 2019-07-18
- Comments
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Dire Dire speed. Went from EE to NowTV as thought Sky are renowned for being good! Unable to use PS4 as speed is sooo slow. Phoned customer service and told to buy a booster.......why should I if EE could provide perfectly the service? NowTV credited by account £20 to buy the booster but I am not happy and will be leaving after my 12 months and if more problems will just leave and take the hit!!
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2024-02-11
- Comments
-
Getting support is impossible. Customer care is just not what they do. If you need help the BOT takes you in a circular journey and then the pages fail.
Getting a human to speak to followed a 40 minute wait time and was then cut off. Just avoid like the plague is my advice.
- Location
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- Location
- Alexandria
- Reviewing
- NOW Broadband
- Date
- 2024-03-04
- Comments
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Ive just experienced exact same problem as previous post from Kai. Email received in December from NOW as my contract was ending, with choices which included do nothing and pay the same, This was confirmed further on in the email to keep same deal for same price. Only realised today have been charged additional £15.00 for last two months. Phoned twice to complain and ask for refund. Cut off both times when I asked to escalate my complaint. Their email is not only misleading, but also fraudulent. I think that the intention of their email is to knowingly deceive their customers. Im currently in process of looking for a new broadband provider. Absolute shocking customer services.
- Location
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- Location
- Bath
- Reviewing
- NOW Broadband
- Date
- 2019-08-03
- Comments
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Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone.
- Location
-
- Location
- Bedfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-08-28
- Comments
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Avoid at all cost, service is ok just like all the others, but cost increase is a joke, joined at £22, in the six months since it's gone up to £28, that's more than 25%, how is that allowed, what a con
- Location
-
- Location
- wolverhampton
- Reviewing
- NOW Broadband
- Date
- 2020-06-09
- Comments
-
Go somewhere else.
i joined now tv paid my £5 and waited for the router to arrive. No router ... phoned now tv who confirm a problem and order did not go through but they would order again for me while on phone - great all gone through. then looked at my bank statement and payment has been returned - once again on phone - oh so sorry again promised to look into and call me back well no surprise i am still waiting for the call. I have now joined Plusnet and am more than happy.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-25
- Comments
-
I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.
Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-09-15
- Comments
-
Broadband speed is absolutely abysmal. The connection drops constantly and makes it almost impossible for two people to work from home at the same time, which is not ideal at the moment.
- Location
-
- Location
- newcastle
- Reviewing
- NOW Broadband
- Date
- 2018-07-01
- Comments
-
First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company!
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2022-08-12
- Comments
-
Do not under any circumstances use Now Broadband. Genuinely the worst broadband I’ve ever used - so unreliable and has so many speed issues not even mentioning the two visits needed in less than a year. Have had to spend a fortune on mobile data to make up for it. Even when it works it’s the slowest wifi I’ve found in a major city in 2022 and I live alone too so there’s no excuse. Customer portal is a nightmare to use - only redeeming quality is the customer service workers. Counting the days for my contract to end
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-05-16
- Comments
-
Broadband speed is patchy at best, it keeps dropping, the router is very poor.
Customer service are polite, mostly, but don't actually help solve problems.
Now keeps removing my payment details, stating they couldn't take a payment (the billing shows as having been paid, despite it not being paid). They blame my bank, my bank has no record of an attempted payment. To resolve this on one occasion I had to provide my card details a total of five times. Def use someone other than Now.
Given that a completely digital service provider can't actually provide a reliable functioning digital payment system to their customers. What value do they really have?
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2023-04-08
- Comments
-
Cuts out all the time. Useless. Avoid
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.