693 Customer Reviews over 70 pages
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- Location
- Herefordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
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What everyone else said. Customer service is pitiful. An endless loop of menus leading to the wrong computerised answer and eventually a rude and unhelpful human. Very much looking forward to the end of my contract.
- Location
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- Location
- Oxfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-22
- Comments
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Unfortunately you can't leave zero stars for a rating which is a shame as this company is the WORST company I've ever had to deal with, paying nearly £30 a month for WiFi which won't even work in the room next door to the modem! Rude and unorganized staff who have prematurely cut off what terrible WiFi we have left since we notified them that we would be swapping providers! I would warn anyone to stay well clear of NOW TV for any services, save your money time and frustration as I wish I had done when attempting to deal with these fumbling fools!
- Location
-
- Location
- Woking
- Reviewing
- NOW Broadband
- Date
- 2023-11-20
- Comments
-
Signed up for broadband and waited 2 weeks for activation date only for broadband not to work. Was then advised an engineer was coming the next available day to fix the issue (which was 5 days later) and waited all day and nobody came. Spoke on the phone with customer service and advised that it will be another 72 hours atleast until it can be looked at. Would definitely recommend using any other service
- Location
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- Location
- Islington
- Reviewing
- NOW Broadband
- Date
- 2023-11-20
- Comments
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The worst company ever. Do not go with them. I contract now broadband on the 6th november and till now haven´t recieve an answer, still waiting for the device and everything. Don´t waste your time with them.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-11-18
- Comments
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I am not a customer yet, was just looking to see if I had coverage at my location. It doesn't offer me any of this when you fill in the postcode. You just start a purchase process. So assumption says I have coverage?
so going through the help centre, you end up with a chatbot, who is as helpful as a can of baked beans.. I am not liking the human less corporations... And I am not even that old yet..
- Location
-
- Location
- Canary Wharf
- Reviewing
- NOW Broadband
- Date
- 2023-11-14
- Comments
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Lived on the isle of dogs next to canary wharf and Now was the only provider and charged a extorniate 20 pounds per month for less than 5 mbps. The connection was at less than 2 mbps and would stop a few times per hour completly. Called Now and had 3 engineers come and do works to no avail. Was given a month free.
I do not recommend this provider at all. The prices they charge for the quality offered is akin to robbery.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-11-12
- Comments
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Bad, incompetent customer service. Firstly didn't process the order, but didn't reach out to flag. Had to cancel this 'phantom order' (as they casually call it) and reorder. This delayed our setup another 2 weeks. Unfortunately in that time, Now increased the cost of their broadband service by 15%. This means we have to pay more overall due to Now's error. Customer service couldn't care less, were condescending, patronising and basically abysmally shocking. They were beyond useless at every turn. Pray that you have no setup issues, else you'll need to deal with this group of mouth breathers.
- Location
-
- Location
- Salisbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-10
- Comments
-
Surprised at some of the reviews, I’ve had Now broadband for nearly a year now and it’s always been very reliable for me
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
- Location
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- Location
- Newmarket
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
-
Don't join now broadband they stole money from my bank account and won't return it they keep going into my account without my permission be warned now tv are theives
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.