NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    1.8 stars
  • Customer Service
    1.9 stars
  • Speed
    2.1 stars
  • Reliability
    2 stars

Based on 261 customer ratings since 2023-05-22 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

707 Customer Reviews over 71 pages

  • Reviewer
    Location
    Mountain ash
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute disgrace I moved 20 miles down the road and I've had nothing but issues, I called and checked if I could still get the same service I got told yes, I asked if I would pay more I got told no. September I move and I go without a service 2 weeks, when I get a service its weak and it was dropping 7 times a day. Now its December I've had 2 engineer visits and the service is worse its done nothing but drop since Christmas Day evening. I've not even been given any compensation for the 2 weeks I had 0 service yet. I was told when I asked about the higher bill that when I move that happens I asked to go back in a contact they said there is none for this area and then I get an email giving me a right to exit with no fee but they ask me to go onto a contract with them. Makes no sense. It's boxing day and my WiFi drops every 2 -5 mins it's not a service that is fit for what is advertised. The customer service team is hopeless they've not got a clue. They need shutting down.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
  • Reviewer
    Location
    Nailsworth
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Not very good signal around house apart from lounge where base is, Will be changing in new year
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    AWFUL. WHY is the internet broadband industry set up at the mercy of Openreach engineers. Internet should be like electricity - when you move house you should be able to plug in router and it works. NOT wait 10 working days for an engineer to flick a switch in a local box. NOW and other providers need to campaign for openreach to supply shorter work times.
  • Reviewer
    Location
    Guildford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely inept. Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.
  • Reviewer
    Location
    Dawlish
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    DO NOT USE FOR BROADBAND. Cut me off one month early. Took no real responsibility. Left it for me to sort out their mess. Only response was a patronising and unhelpful email.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Horrible experience so far - we’ve had Now for 2 3 months and they’ve had two outages of several days due to an external fault.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    took my money, cancelled within 14 days but still no refund. I think I will need to contact my bank to reverse the charge. DO NOT USE ANY OF THERE SERVICES. I'm sure if I owed them money they would continually chase me.
  • Reviewer
    Location
    Brightlingsea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible Speed. Terrible customer service. I was given instructions to try and test several channels on my router which would take over 3 hours to complete. Can't do this though because the site won't recognise my login details. Awful company . AVOID!
  • Reviewer
    Location
    Gravesend
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Calling these people did nothing they charged me for months when they were aware I had a new broadband provider. Do not use

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

NOW Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and NOW Broadband.