NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars

Based on 282 customer ratings since 2023-02-21 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

662 Customer Reviews over 17 pages

  • Reviewer
    Location
    Cardiff
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I moved from Plusnet to NowTV in Feb of this year (2022) but truly regret the decision to cancel the service with Pluset.

    I did it simply because I thought all ISPs were more or less the same and more importantly the costs were lower with NowTV which was the main attraction.

    I bought a better router than the one that came with the NowTV package which improved the speed. However, speed is not really the issue here - the main problem I have is that the line keeps dropping with frequent outages.

    To be honest, I have had enough and will be going back to Plusnet as soon as my contract is over as they are 10x better than Sky's low cost alternative.
  • Reviewer
    Location
    Cardiff
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    For many years I was with Plusnet but decided to switch to Now Broadband last January due to a price incentive. It was a big mistake in my opinion as the service has been comparatively poor with frequent dropouts. I often come home from work to find the Internet down with me having to restart their router (which is awful) to get things up and running again.

    Will be leaving NTVB before the end of the contract even if it means losing some money (yes I am that desperate to change!).

    In my opinion there is better out there so don't be fooled by price alone.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Non existent customer service as they expect you to jump through hoops before you can possibly if you are lucky speak to anyone!

    They are absolutely atrocious so recommend avoid unless you are happy to have slow broadband and to spend ages trying to get to speak to an actual person to resolve any issues that might arise as web chat and emails are completely ignored as are the ratings they ask you to give when you have attempted but failed to contact them!
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service beyond erratic. If you want frustration, this is the company for you.
  • Reviewer
    Location
    Kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Have been with them for over two years all OK till April 23 when without permission or prior knowledge they increase my £23 a month contract too £40, that under the law is theft. They say they have sent email which was never received.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    A nightmare to cancel my account as I was moving houses.
    First they told me they couldn't provide me broadband services in my new address despite confirming a few days before they could.
    After being more than 1 hour with their customer service in the phone, I was confirmed it was cancelled on July 12th. On August 1st, I was charged again.
    I'm right now in the call for another hour to try to close my account for the 2nd time. No trust in their confirmation that they will... no way, according to them, to jump the waiting queue as "the process doesn't allow so". They still keep my card details and charge amount.

    It's an abuse, disgusting and a total nightmare to deal with their customer service. This company seems to be interested in their clients only when onboarding. Then, everything is just a pain.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have never received even close to 40mbps which is well below expectations. When I raised this with their customer service I noted three strange occurrences - a. Their email responses to my queries were always answered by the same individual (strange?) b. within minutes of EVERY one of my email questions my internet connection failed for about 15-30 minutes (too regular to be a coincidence) and c. They maintain that if I change ISP I will lose my landline number??? ALL VERY STRANGE...
  • Reviewer
    Location
    Eastleigh
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    NOW TV reports 40Mbps download speed but broadband.co.uk reports 13.06 Mbps. After phoning NOW TV it sped up to 40Mbps on NOW TV and 19MBps on broadband.co.uk .
  • Reviewer
    Location
    London, England
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I dont know where to start first they couldnt install my broadband on time. I lost a 2 weeks of internet from start of my contract and wasnt compensated for the loss.

    I couldnt understand why no access to social media, PSN and Microsoft Live.

    THEY HAD RESTRICTED ACCESS IN OTHER WORDS SET PARENTAL CONTROLS TO CHILD MODE BY DEFAULT.

    This is why I couldnt access certain sites they dont tell you this before signing up.

    You would think you would have access to parental control but nope. What they call Broadband Buddy doesnt exist atleast if you try to navigate to it through your NOW broadband account.

    I had to go over to the so called community whereby support is provided by their own customers??!!?

    You couldnt make this crap up..in any case someone from the community provided a Broadband Buddy link.

    Here its is for anyone looking for it:

    help.nowtv.com/article/set-up-and-manage-broadband-buddy

    Next problem the link didnt work no matter which web browser (Firefox, Chrome or Edge) or which PC or laptop I used I got the same annoying message time after after.

    'Well that didnt go to the plan..please try again later.'

    So next step is to give them a call..right ?..except.

    THEY INTENTIONALLY HIDE THERE CUSTOMER SUPPORT NUMBER...No joke!

    Eventually after going through many web pages I managed to find there customer support number.

    Here it is for anyone who is looking for it :

    0800 759 1213

    How do I know that they intentionally hide it . Well I posted on their own NOW broadband community in order to help others in the same boat.

    The very next day the post was removed !! and I was banned from making any further posts or comments on their community forum.

    Now onto the actual phone call once i got through to the support team they were unapologetic and tried to blane me even I told them Ive tried multiple devices and web browsers.

    There own community suggests they have Broadband Buddy issues since 2019 yet they still havent sorted it.

    The support person put me hold while they looked into it and came back with theres no restrictions or kid mode set on your account and suggested I try and visit facebook.

    Fortunately it worked and I now have full access to everything..the point is they blatantly lied. Prior to the phone call I was restricted..they only lifted the restriction after the call and made out I was at fault.

    I'm not going to go into the bandwidth problems heres since its been covered by others here but expect to be eractic up and down.

    This is my experience with these jokers so far ..yes its cheaper than everyone else at the moment but you get what you pay for.

    Be warned.
  • Reviewer
    Location
    Redhill
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Generally not bad, but when my creditcard expired, instead of reaching out in a nice way - they sent aggressive OVERDUE letter, I couldn't update my CC information and then they cut off my broadband, calling them took nearly an hour on the phone most of it on hold.
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from John Lewis Broadband as they were closing down their service, which was basically Plusnet branded as John Lewis. Switched to Now Broadband as they offer a month-by-month rolling contract, which was great because I didn't want to be locked into a long-term contract. However, speed, reliability and router performance are all noticeably inferior to JL/Plusnet. TV often freezes and web pages sometimes take an age to load. Then from time to time there's no connection at all, which can be really annoying as I depend on the internet my for work.
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Drops connection many times every day on tv and phone need to be closer then 15 foot to get connection worst service I've ever had
  • Reviewer
    Location
    Radstock
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have been with now broadband for nearly a year,and as my contract was coming to an end,and they were increasing my price from £25 to£40 decided to leave.
    I sent them a separate email(no reply) and took the appropriate action 10 working days before the end, I changed to Plusnet,and as expected,everything turned up on time,internet speeds were faster,and the Router was much better spec.
    So far so good,until I checked my online banking,only to find a pending charge for £40-97 on my app.
    I contacted Resolve,and raised the complaint,which went through and NOW TV replied with apologies,said it was an error,and they would monitor it and get a credit through! That was the 6th July,,I looked at my statement again on the 8th July,and sure enough the £40-97 had been taken out???????
    As it is taken off your debit card,not a direct debit,you cannot stop it with any ease,so despite a further two complaints through resolve I still have had no correspondence or refund!
    Do NOT use this company(Sky owned)
    Their speeds are erratic,their service to customers is to be polite rubbish,and as far as I am aware,the only broadband provider to take it from your debit card rather than DD as all others I have ever dealt with.
  • Reviewer
    Location
    Sudbury
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Genuinely one of my biggest mistakes getting this network. My flat is tiny and it hardly reaches my bedroom. Wouldn’t recommend.
  • Reviewer
    Location
    Builth Wells
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I've used many ISP's in the past and work in IT. For some reason I decided to cheap out on broadband and went for NowTV. You definitely get what you pay for. Can't say anything bad about customer service as I've not had need to contact them.

    NowTV provide possibly the worst hardware I've ever encountered and make it difficult for you to use 3rd party routers. 3rd party routers have to support DHCP option 61.
    Initially the wifi was appalling. If you're suffering poor wifi, invest in a wireless AP or 2.

    Also, the router itself. I'm paying for the full high speed and since moving in would get around 30mbps max. Since swapping out the rubbish NowTV unit for a combination of a 10 year old HG612 and an old Mikrotik router I'm seeing speeds of 55mbps download.

    NowTV provide the worst kit ever!! Unless you're ok with replacing it all, go with someone else!
  • Reviewer
    Location
    Dunstable
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I have NOW tv's Fab Fibre broadband with a guaranteed minimum speed of 36mbps. Although they tell me repeatedly that the speeds they are getting are between 28 and 36 the fastest I have ever had coming into the house are 20 (and that only ever intermittently). The usual is between 2 and 18. Rubbish.
  • Reviewer
    Location
    St. Austell
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been with now for 3 years 1st year all good, 2nd and 3rd year speed slowly got worse then constantly dropping out time to move on to another isp
  • Reviewer
    Location
    Chesterfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again.

    They have the worst customer service of any company that I've ever dealt with. If nothing at all goes wrong you might be fine, but if you need help with something you're going to suffer huge frustrations.

    For me, the issue was constant issues with my payment details. There is a fault on their system that meant they couldn't seem to keep the details on the account, they kept being wiped off. This resulted in harrassing emails telling me i was overdue payments and having my broadband cut off at one point.

    The crazy thing is, whenever they tried to take payments from my account they were able to with no problems what so ever, but for some reason their system just kept deleting my details.

    It's hard to explain in a short space of text how dissatisfied I have been with them, so I'll just leave it with this: 4 months into my contract I'm paying £125 to leave early. They're just not worth the ongoing frustrations.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Totally and utterly annoying service!
    Been using this broadband service for a few months now.
    Every single day without fail, the middle light of 3 goes from green to orange, meaning whatever I'm doing or using stops!!

    I've sent them lots of messages because you can't ring them, they say,do this, do that blah, blah, blah, just like Talk Talk, totally crap.

    They just blame the user instead of sending someone to check on it!

    I had the same kind of crap with TT and got nothing but excuses from them also.

    If I was you, avoid these also, I will be switching as soon as my contract is ending.
  • Reviewer
    Location
    thomas
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    overall poor. Broadband doesn't reach all rooms even with extenders (only live in a three bed semi so really shouldn't be a problem). poor speed, apple devices don't work well with it either for some reason,
    I would not recommend them and will be leaving as soon as our 12 months contract is up...very soon!
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I really wish I didn't enter into this contract, it was the cheapest on offer and I took it. Thinking what difference can there possibly be between the providers?

    The price is good, for the deal period only. The router is very poor - you will find yourself wanting to get yourself a new one (£60+). The wireless range is abysmal, doesn't cover even a small 3 bed home with the router in the middle. Want to use it in the garden? Forget it.

    However the major problem with Now TV is the connection reliability. It frequently drops out, then you can't connect for another 5-10mins - you spend time at the router, resetting and playing with settings and no change. Then slow speeds for periods of many days.

    Don't get me wrong, we had periods of a month with no issues. However over the 12 months we have used Now TV, we have had 10 periods of between 3 and 10 days - with frequent drop outs throughout those times. Along with not being able to connect, and we live in an area where mobile signal is not the best so we rely on it.

    I have read many reviews reporting the same issues on connection dropping out. Its not an isolated situation.

    Customer service is poor, waiting times on the phone are long. Not particularly helpful when you finally do get through. Problems persist anyway.

    I'd say, stay far away. Its better to pay twice as much and get reliable internet than this nightmare.

    Go with Plusnet, EE or BT. The first 2 aren't much more expensive and from reviews seem to be far more reliable.

    Don't cheap out on your internet, DO NOT USE Now TV - you will regret it when those periods of constant disconnects and poor connection speeds arise - while your waiting the 12 months until you can move without paying a fee.
  • Reviewer
    Location
    UK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    IMPOSSIBLE to contact CUSTOMER SERVICE.
    Now are ok until something goes wrong. Avoid them or suffer stress.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Terrible service and would avoid at all costs. Swapped to NowBroadband in August 2022 as they offered some attractive deals on their website. The transition from our previous provider left us without broadband for two weeks after the go live date in central London. They actively avoided trying to pay any sort of compensation and left us with a £120 data bill to cover the costs of working from home during that period.

    Since then, the connection has dropped three times for more than 6 hours each time. Most recently 12 hours and counting, with no confirmation of when service will be returned. Never had such issues before with any other service providers.

    You pay for what you get at the end of the day but would suggest opting for a reliable provider such as BT or Virgin.
  • Reviewer
    Location
    CROYDON
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Broadband cuts out almost every evening at or around midnight.
    Had to but an extender as the signal from the router is so weak.
    Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
    .
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have had now tv broadband for just over a month and it goes off 7/8 times a day for long periods. As i study at home the internet is quite important so i have rung to check my line, to be told it was fitted wring but nobody could come to fix it for a month. I was told no several times that i couldnt cancel and eventually was hung up on.
    I received an email the next day saying my conplaint had been dealt with and closed? My wifi still isnt working and now i cannot get through to anybody.

    Really disappointed
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Below average speed as advertised, just after I told them I was leaving when my contract was up I started to get intermittent drop outs in the evening, my account got cancelled so I had no access to bills or anything else then they hit me with a huge bill for over twice my monthly rate?? Why is that, never never never again will I ever go Sky or Now, absolute frauds
  • Reviewer
    Location
    Norwich
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only been with Now broadband for a few weeks. Engineer got it up and running but did say there was an issue outside and someone would come and take a look - nothing. Now my broadband has been completely down since Saturday and No definite answer for when they will rectify.
  • Reviewer
    Location
    Newcastle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
  • Reviewer
    Location
    Norfolk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The price is good, I’m sure the service is good, but the routers are sh1te. I was with talk talk previously for 8 years and only changed due to seeking a better price. The router signal quality is awful. I can sit 25 feet away with a clear line of sight to the router and not have a full signal. The signal is dropping out all the time too. There is no point in having super fast fibre if the routers are cheap and rubbish. I am yet to find a way of reporting this issue to Now as they seem to make it impossible to contact them, hence why I am leaving reviews. If the supplies better quality routers like talk talk do, it would be great.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely tosh. Broadband drops out completely at least 4 times in the duration of watching a movie. Definitely go with some else.
  • Reviewer
    Location
    Hounslow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Broadband is constantly on and off.
    Cannot resolve with customer service.
  • Reviewer
    Location
    Rutland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have just had to ditch this service after 2 months. The provider I had prior to this delivered as promised and when the wireless signal became an issue sent me a better router. Now broadband was no where near as reliable and despite numerous complaints and escalation to higher levels the only response was sorry there is nothing else we can do. Just speaking to customer service is a 15-20 minute wait. The attitude of now broadband and its staff is tough. If you are thinking of changing to this provider one word DON'T.
  • Reviewer
    Location
    Scotland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Very unreliable over a period of a year. Despite boasting speeds of up to 60Mb it struggles to handle two smartphones running at the same time. Avoid.
  • Reviewer
    Location
    Dover
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Slowest wifi I've ever had, the router has a range of about 3 centimeters and they've just doubled my bill from £23 to £38 without any explanation or warning
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
  • Reviewer
    Location
    Oswestry
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The worst provider that I have been with. Connection speeds are so slow and absolutely awful when trying to search apps, always disconnects. Will NOT be renewing when my contract finishes
  • Reviewer
    Location
    Northern ireland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I'll definately be changing after contract up. Yes great value but i dont like the way they dont let you pay direct debit. My broadband totally off from this morning nothing from them on their website twitter fb disgrace. Yes its different these days covid 19 but not hard put out something just let customers know
  • Reviewer
    Location
    Wheddon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    Comments
    My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
  • Reviewer
    Location
    Southend
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with them for over a year now. Purchased their WiFi as it was the cheapest on the market for where we were living and it was our first house. The connection was crummy but I put that down to us living in a very old house. Unfortunately when we moved to our new flat around 6 months later the connection was even worse. I had contacted them to arrange the move and they were fairly helpful (if you use the online chat) but withheld the fact they would be charging me for said move. Something I asked about multiple times and always received the answer no. After checking through my package a few weeks ago I noticed that 1 my broadband speeds were way below what I was guaranteed and also that they had raised my bill and neglected to tell me. Their broadband gets less than 1mbps upload speed and highest download I’ve ever had is just over 8mbps. Really not worth the money and hassle. You’ll use your mobile data more than their broadband.

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