NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars

Based on 282 customer ratings since 2023-02-21 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

662 Customer Reviews over 17 pages

  • Reviewer
    Location
    CARNOUSTIE
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Broadband generally works well. Main issue is poor customer service. Repayment was not processed to account as it should have been(twice). Compounded by inaction on behalf of staff. Would struggle to recommend company because of this.
  • Reviewer
    Location
    Milton keynes
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have had so many issues with the signal and connection speed. I’ve spoken to customer services who were lovely and tried to be helpful and I was given instructions about how to try changing channel but while it is fine some days, other days it feels like being back in the 90’s with the little thing just spinning around on the screen and nothing loading. I just use my phone data often as it gets so annoying but what’s the point of giving NOW my money! Currently looking elsewhere…
  • Reviewer
    Location
    Liverpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I had a really rocky start with NowTV with my start date being delayed by two weeks and BT Openreach being blamed.

    As the customer service is good (calls are answered quickly by a human) when complaining about the signal from router, I accepted the advice that the signal will take 10 days to regularise to get to its proper speeds - 10 days have passed I still have problem on WiFi from router, now I do not have a connection upstairs as it is "out of range" before it just dropped out constantly!

    Although the plugged in devices downstairs work well (reason I gave 3 stars) the WiFi signal is very poor in rooms away from the hub and out of range upstairs. I have tried all of the recommendations; hub is not by TV / metal however it cannot be put in the middle of the house as it needs to be plugged into the BT phone socket.

    NowTV Fibre Combo is not a service I can keep - I do not want to buy router extenders just to see if I can get the service I had with previous provider.

    I do regret joining NowTV for fibre combo, the entertainment pass is good but can be used with a better internet provider.

    I will be changing providers, even if it means being without internet for a week or so AGAIN, as I need internet upstairs for streaming music and for my FireTV Stick.

    If you are in a bedsit or only use Ethernet connection it would be good for you, otherwise avoid!
  • Reviewer
    Location
    Brackley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Woeful. Awful. Worst decision to move to Now. Terrible router makes the whole thing unbearable. Stand at the router you’ll get fast download - move two metres away or try and connect multiple devices and you’re wasting your time. Apple devices - forget it. Just terrible. As others have said - polite but disempowered customer service staff who can’t help. Avoid at all costs
  • Reviewer
    Location
    Adamson
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.

    Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.

    Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.

    But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.

    On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
  • Reviewer
    Location
    Reading
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The customercare is worst. They won't care about your urgency and also if the date they commit, it can extend with a simple word (sorry).
    I have shifted house and the real issue triggered, The dates are missed 2 times already and not sure, if this time will be fixed or would be same story. Struggling to work and they can't help. I would say worst service.
  • Reviewer
    Location
    Newtownabbey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Do not employ NOW as your broadband ISP as it constantly drops the connection.
    I have reported this before and NOW say it is my fault they cannot provide a proper service!
    I will now have to leave this useless company so beware.
  • Reviewer
    Location
    Cornwall
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    although i have been reasonably happy with Now broadband for just over two years,, I am not happy with the latest episode.
    Without notice my monthly bill doubled from £24 to £45.50
    Tried contacting them, over and over,, but the "chat bot" system doesnt let you get to where you want to get. Just keeps asking for my details. Even though i had put the details on the so called chat.
    Eventually found a way to have a live chat, and it wasnt easy to find.
    Person asked all the relevant questions,, answers i had already given, again and again. Eventually told me,, "no account in that name or email address" Even though i told hin, "i have the bill in my hand,,"
    Eventually, accepted,, yes there is an account..
    Kept saying he would check the account, etc,, several times, with more intersperced " can you give me your name, address, email, etc,,, again several times.
    Eventually stated,, !i will have to pass this over to the broadband team.. I explained i had clicked and begun the chat,, with the "broadband enquiry link"
    I asked to have explanation why my bill had doubled, even though i have not used my pc or phone more than usual. He didnt have an answer.
    I asked to be refunded,, he "i cant do that, will get the broadband team to email you" This comment,, three times, when i simply stated "not good enough"
    He couldnt pass me to the "team" for several reasons.
    me,, "not good enough"
    Over and over, round and round we went.
    He siad i should phone the Nowbroadband,, but the cost would have to be paid by me, so i declined. I asked him to "get someone to phone me" but again he couldnt even do that.
    So,, all together, two hours on this useless chat,, and one hour trying to contact them in other ways..
    My final comment to this assistant, "i have broadband deals up on my pc as we speak," and " if this is not sorted out in one hour,, i am leaving Nowbroadband." Repeated each time he again said he cant do anything,, My final communication to the chat was, "bye bye Now."
    So,,, i am looking at other broadband deals,
    I gave feedback,, but i dont think anyone takes any notice depite the words" feedback is important to us, it helps us to improve our service"
  • Reviewer
    Location
    Leeds
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    2+ months after cancelling my account, and I am still being contacted to pay for the past 2 months. After contacting them to find out why this has happened they deny that I cancelled the contract, even though they admit that they cancelled the services. Still, they insist I pay the money if I want to use their service in future (will also affect credit rating). A disgusting way to treat a customer and cheap way to make an extra few pounds.
  • Reviewer
    Location
    Devon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
  • Reviewer
    Location
    Liverpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Broadband cuts out regularly. You can only contact them through live chat which is not easy to find. Ironically their staff seem to have great difficulty reading & answering questions. When you ask them to actually answer the question(s), they will just end the chat without warning. I very much regret signing up with them.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolutely appalled by the service my parents have had. Despite calling 4 times to customer service problem hasnt been resolved. Promised call back from customer service. Still waiting 4 months later. Would avoid using this company for broadband.
  • Reviewer
    Location
    Witham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Rubbish customer services, can't get hold of anyone, go round and round in circles trying to do anything and no direct number to customer service
  • Reviewer
    Location
    Liverpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Absolutely terrible! We moved from Sky, thinking that it would be the same service but a lot cheaper (sister company). How wrong we were. The speeds are usually below 15mbps and it regularly just stops. We had a visit from an Open Reach engineer who said that we'd never get higher than 44mbps which is lower than the guarantee but we decided that we'd cope with that so we accepted a new hub. The new one is worse! I was told that if the new hub didn't resolve the issue I could leave without penalty. When I rang to leave I was told that I was lying when I said that I was told that I could leave without penalty and they would have to listen to the phone call. They still haven't got back to me after a week. Meanwhile, we're all using our phone data and have to get used to streamed TV stopping and starting. Customer service staff are very polite and friendly but they don't actually do anything. I'm not holding my breath for any of this to be sorted out soon as it's already been going on for a month. Whatever you do, don't use Now TV for broadband!
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    !!!AVOID AT ALL COSTS!!!

    Customer services departments are shocking.

    I’ve been with Now Broadband since February 2019. At the beginning of November I received an email saying my line was being swapped so their service would be discontinued. I rang to find out why as I wasn’t swapping my line and was told that it was likely a neighbour who had put the wrong address in, so they had sorted this and my broadband would go on uninterrupted. At this point, had no issues. Spoke to my neighbours for a few houses down and all confirmed they were not changing providers so was a bit confused, but these things happen so no anger yet.

    10 days later, I receive another email saying my broadband will be taken over by another company and they were trying to convince me to stay. Well as far as I was concerned this wasn’t happening, so I rang them back to find out what was going on. Again I was told that there were no issues and that my internet would go uninterrupted.

    On the 15th, my broadband was cut. I rang back and escalated this to the CS management who apologised and said this would be sorted. I was offered two months free broadband (around £54) and that the broadband would be activated as soon as possible. Turned out the earliest they would be able to reactivate this would be the 29th November, which wasn’t ideal seeing as I work using the internet and have had to take unpaid leave and what they were offering didn’t even match a days wage, but I’ve had to manage and wait.

    So yesterday, I received an email saying that this was all being cancelled. I rang twice and the customer service advisors put the phone down on me both times. I rang a third time with the intention to speak to a manager about this and was met by an advisor who was incredibly rude and refused to escalate my complaint. As a result, I cancelled the broadband and asked for a refund - it’ll be interesting to see if this refund comes through.

    Overall very poor service from a worldwide company. In terms of the broadband quality when it was working, it was mediocre at best. The connection would drop regularly and was very slow on all devices. My recommendation to anyone thinking of using Now Broadband is to look elsewhere.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
  • Reviewer
    Location
    Northwood
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    I ordered my broadband end of June to have it ready for the 15th of July but they kept pushing back my installation date without any reason. So no internet for 2 weeks, I then had to switch to BT. Avoid them if you need your broadband quickly
  • Reviewer
    Location
    Dumfries
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Now tv have consistently failed to collect direct debit payments. After 6 months of this I eventually changed bank accounts. Today they have collected their payment. For the last few months the Internet stops working for upto an hour around midnight. Ive been fobbed off with 'System updates' 'denial' 'manager to call you back and 'You could always go elsewhere'. Its frustrating, the website is as friendly as a hangry guard dog, the line check useless! It needs working internet to test line issues, so if there's no Internet connection, it cant test anything! getting in touch with them takes the tenacity of a bounty hunter & the realisation that you need more magic than Disney to get a phone number out of that website & instead have to Google 'Speak to human NowTv'. Once you get through, the staff are good its the crazy Nowtv frame in which they work that is the issue. Nowtv don't do good will,apology or rectify mistakes permanently. The same issues happen each month. Tonight Internet went off at 23.54. It finally came back on at 00.44. Tomo I will battle to contact them again, they will in turn show me these actions are the definition of insanity. Time to change companies.. Id recommend teasing that hangry guard dog with a big steak a better idea than choosing them as your Internet provider, dont do it!!
  • Reviewer
    Location
    Gateshead
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible service, will leave you waiting over 30 minutes to speak to someone on the phone. They increased my bill from £26 to £38 with no reason.
  • Reviewer
    Location
    Shropshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Maybe very cheap but reliability and speed is awful constantly dropping out very disappointed not renewing with them now my contract is up.
  • Reviewer
    Location
    CHESTERFIELD
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Been without broadband and telephone for over a week. This is an exchange issue, and not Now broadbands. It's an Openreach issue.
    The reason for scoring NOW low is they are nigh on impossible to contact. The chatbot is useless.

    They have failed to keep me updated/informed, as promised.

    When chasing it up, the quickest time I've managed to get through to someone is 50 minutes. Just what you need after a 12 hour shift.

    Each time you have to go through the full explanation and try and convince them the problem isn't at my end.

    I'm "lucky" as I'm out of contract. Just keeping it going until my full fibre connection date. Once the exchange is fixed I guess.

    Why not give a case/job number to people that have issues. And a direct number to query progress, rather than having to suffer the banal dross music? Then again is that the reason for the music?

    In all honesty, in over 2 years, the speed/connection/connectivity have been better than expected, so that side is ok.

    Let down by poor customer service. Lack of.
  • Reviewer
    Location
    Peebles Scottish borders
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      2 stars
    Comments
    Wish I hadn't moved from talktalk now broadband speeds are terrible, trying to install games on xbox takes up 9hours for one game worst move I ever made
  • Reviewer
    Location
    Aberdare
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    Worst decision Ive made for broadband. If you're thinking about it,... Run away...run away fast.
    Intermittent connectivity. No customer support to resolve it.
    BT and Talktalk must be rubbing thier hands when customers go flooding back to them.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
  • Reviewer
    Location
    Suffolk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
  • Reviewer
    Location
    Kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Ordered Nowtv broadband to replace Sky. Was not told it cannot replace Sky because Sky provide a 4 ethernet connection hub but Nowtv only provide a 2 ethernet connection hub. So broadband being cut off today, I have to choose to lose 2 devices, Digital TV, Nowtv, Sky or Computer. I really could have used a little information/warning before ordering, that their hub was a really basic model and not compatible with the service they are replacing
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very Bed Customer Service,waited for 3 hours for a call back after finally getting through... Had a dropped call, it rand once then cut off... So bad.
    Been without Broadband & TV for a week now & getting no help whatsoever.. just keep saying it's an area problem... We live in London.. there's always open reach in our road... This is the worst broadband service we have had so far....in a contract & want out..
  • Reviewer
    Location
    Southampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    After being with Now TV for 12 months. I had to re apply for broadband as I needed to change the name the account was in which was fair enough. Was told this will take 2 weeks, after 2 weeks and hearing nothing I called up to ask why my broadband hadn't been activated. They told me my application to open reach had been rejected and there was no way of knowing why that was. They didn't contact me at all to let me know and if i hadn't of called they probably never would have. Told me I have to re-apply which takes another 2 weeks.

    Customer service was awful, no-one knew anything, constantly being moved to different departments. Even though I was speaking to people they might as well have been AI because they were basically robots. One of the worst companies I've dealt with, there's hundreds of other broadband providers out there so I suggest you use someone else.
  • Reviewer
    Location
    Gosport
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Really bad experience with the customer service. I had a no contract option with them, I explicitly said I wanted to keep the account open due to the no contract option but I'm vacating the property and don't have a move in date for the new property. They mismanaged my account for 9 weeks, keeping the line active despite the property having been let and the new tenants using the line. I've had broken promises to fix the issues, refunds promised that never happened, promises for supervisors to contact me that never happened and customer service staff hang up on me. Appalling service
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible quality broadband with frequent outages
  • Reviewer
    Location
    Kilwinning
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Far to many times I have been in the middle of a movie for buffing. It drives me nuts.
  • Reviewer
    Location
    Midlands
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Had the service about a year and it’s never really worked well. I use a network extender to try to generate a strong signal but still drops in and out .
    I won’t be renewing.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I changed provider because of the terrible customer service from my previous provider. NOW broadband are definitely better customer service wise but when streaming TV or music the broadband constantly drops out for seconds only but causes buffering, which was not a problem with previous supplier
  • Reviewer
    Location
    Surrey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    Appalling customer service. We've had several issues with NowBroadband over the past year. The reach of the signal is absolutely terrible, we've had to rearrange the entire living room to allow the Wi-fi signal to reach the consoles despite only being four meters away originally. The box continuously turned off and required a reboot. The company has no telephone number stated anywhere on their page. We spent several hours searching up ways to contact them, every number stated on Google was a blank or warned of a £6 charge. Eventually we found a customer only number, concealed at the bottom of the broadband terms and conditions page. However, this number took several attempts to connect to, as the first few tries we were only connected to an echo of ourselves. The live chat is also absolutely useless. A small quantity of their staff are illiterate and impossible to communicate with. Others are entirely incompetent and no help whatsoever. On several occasions I encountered a chat which provided me with no response other than the chat starter of "Hello I'm... to start with can I please take your full name and email address please." followed by no further replies for over ten minutes. Not to mention the account login itself was down for over three days at one point in September, preventing me from accessing my payment details to check the end date of my 12month contract (since they don't contact you to inform you of this). Furthermore, if you try to change your email through your account (which the website states is what you should do), even if you are with nowBroadband only (no connection to nowTV) your email is in fact only changed for nowTV rather than the broadband services. Only reason I am not leaving a 1 star review is because every so often I happened to stumble upon a member of staff who was not only extremely helpful but also went out of their way to help sort out issues which were not caused by themselves but rather by other members of their team.
  • Reviewer
    Location
    Worthing
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.
  • Reviewer
    Location
    Northwood
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    Very disappointed, I was given activation date a week ago! I still haven't got Internet and NOW TV have taken the first payment. They booked an engineer, who never turned up. I called them on the day and apparently they couldn't contact the engineer but promised to get in touch the next day and to rebook am engineer, but I still haven't heard from them. I was meant to have recieved an email. Very disappointed. In this age of technology and working from home, a switchover should be seamless, should it not?
  • Reviewer
    Location
    Liverpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Please please avoid.

    Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.

    Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
  • Reviewer
    Location
    Liverpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Please please avoid.

    Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.

    Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    I originally signed up with NOW Broadband as they offered the best value deals, but as I've discovered that comes at a cost. I have no issue with the broadband speeds, but I've had several issues with service drop outs. After line tests they have insisted on having an Engineer access my property at great inconvenience even though the faults have all been at the exchange.
    A few weeks ago I received an email telling me another supplier had requested to take over my line. I immediately phoned them and told them this was a mistake and not the case. I was advised they would put a stop on the line transfer and I'd receive an email confirming when this had been done. No email was received, so I called them back again. I was given no explanation as to why the stop hadn't been actioned, but they would deal with it straight away and I was assured my phone line would not be cut off. On Friday my phone line and Broadband were cut off! After numerous phone calls (you have to go through the same set of security questions twice every time and they have a habit of cutting you off when they try and transfer you) I've been told my only option is to sign up as a new customer again - which will take 14 days. Also, my phone number of 26 years has been deleted and I can't have it back! They have accepted they should have actioned the 'stop' on the line transfer but just didn't bother, so tough luck it's too late now!!!!!
    I now have no phone and Broadband for at least 2 weeks during our 2nd lockdown in Aberdeen.
    Don't be tempted by the cheap deals, they're hopeless!
  • Reviewer
    Location
    Cheshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Aabysmal currently cut off and being out of contract im kind of glad using my 5g phone connection which is faster customer services suck had no broadband in december awaiting new router tried to charge me 50.00gbp to send out router agrued got it free in jan told i would get credited for no broadband in december lied settle bill every month 27th feb 2023 paid bill no no service disconnected me so nowtv are now gone to another provider

    Crap customer services
    Horrible company from a 2 year subcriber

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