NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 759 customer ratings since 2019-06-03 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

207 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
Overall NOW TVs approach to customer service is we have your money now suffer.
I should have known better as years ago I had used SKY and after 3 years left them when they displayed the same attitude. NOW TV seemed good idea for our holiday home.. result piss poor after sales service. Once they have you all they want is your money and more money.
My best advice AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bridgnorth NOW Broadband  
AVOID! The broadband is slow, the router is hopeless compared to the previous BT5 and customer service is slow and just fobs you off. A poor product and whilst BT wasn’t fantastic it was way better than NOW. A bad move!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham NOW Broadband  
If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again.

They have the worst customer service of any company that I've ever dealt with. If nothing at all goes wrong you might be fine, but if you need help with something you're going to suffer huge frustrations.

For me, the issue was constant issues with my payment details. There is a fault on their system that meant they couldn't seem to keep the details on the account, they kept being wiped off. This resulted in harrassing emails telling me i was overdue payments and having my broadband cut off at one point.

The crazy thing is, whenever they tried to take payments from my account they were able to with no problems what so ever, but for some reason their system just kept deleting my details.

It's hard to explain in a short space of text how dissatisfied I have been with them, so I'll just leave it with this: 4 months into my contract I'm paying £125 to leave early. They're just not worth the ongoing frustrations.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Chesterfield NOW Broadband  
BY FAR THE WORST PROVIDER at the same address and with the same set up (router, gadgets, tv, console have been at the sam spots for 5 years!).

I havens seem such poor service on anything. Literally. Ghe only reason i picked nowtv was the 12 months contract. If bt wasnt such a rubbish provider chucking 24 month contracts down peoples throats i wouldnt change but hey...
Since i joined nowtv, never enjoyed stable internet, their poor router doesnt do the job at all, you cant replace it either because of some router option 61 or some sort of rubbish...as if it s such a magical super internet, everyone is in a queue to hack it...
Movies are interrupted all the time, router needs reset every day, forget about ps4 or xbox...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NE London NOW Broadband  
Honestly had dial up Internet faster and it cuts out all the time AVOID
  • Customer Service
    3 stars
Immingham NOW Broadband  
I was trying to join Now Broadband but they could not get my address correct. It was shown in three different ways, two of which were incorrect so I tried to get it altered. It took 25 minutes to speak to someone. I then decided that this really was not for me and called the Cancellation line. After 53 minutes, yes 53 minutes I gave up. If this is for new customers I hate to think what it is like for current customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Ipswich NOW Broadband  
No contact phone numbers (that work)so no one to contact; so no customer services = they don't really want customers; as seemingly wrong information on their web pages there's no way of clarifying.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland NOW Broadband  
Poor reliability and speed, despite my best efforts and those of Openreach to sort the problems!
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Robina, Lanjeth NOW Broadband  
Absolute rubbish company. Installed Wednesday and been off and on ever since. If you use their online form nothing happens, if you call them expect 30 plus minutes of muzak. My advice is don't ever consider this company for any kind of broadband supply.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Emsworth NOW Broadband  
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle NOW Broadband  
I have just had to ditch this service after 2 months. The provider I had prior to this delivered as promised and when the wireless signal became an issue sent me a better router. Now broadband was no where near as reliable and despite numerous complaints and escalation to higher levels the only response was sorry there is nothing else we can do. Just speaking to customer service is a 15-20 minute wait. The attitude of now broadband and its staff is tough. If you are thinking of changing to this provider one word DON'T.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Rutland NOW Broadband  
Now TV Broadband Review
Now TV Broadband Review. ADVOID unless you want added stress every single month just to simply pay your bill. Their website is diabolical to the point it takes a few hours study just to get a simple answer (mainly to get there CS Number which is hidden away). Their customer service is mediocre with each staff member seemingly giving different answers and different solutions. I've been in hospital recently and all I wanted to do was pay my bill, which for some reason there site didn't allow.
I called them to which I was put through to someone lacking in any training as well as customer service skills. finally had the strength to try again this morning called them and they said "oh it did go through yesterday let me turn your services back on" this clearly shows lacking not only in your system but your payment system as well. All I can say is I've had enough and will leaving you guys by the end of the month. after this ordeal whether I'm still under contact or not I have no trust in your company anymore and I need a reliable service for work reasons.

I guess cheap comes with stress, but no more we've had enough and can't wait to see the back of you guys to be honest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester GB NOW Broadband  
Been with them for over a year now. Purchased their WiFi as it was the cheapest on the market for where we were living and it was our first house. The connection was crummy but I put that down to us living in a very old house. Unfortunately when we moved to our new flat around 6 months later the connection was even worse. I had contacted them to arrange the move and they were fairly helpful (if you use the online chat) but withheld the fact they would be charging me for said move. Something I asked about multiple times and always received the answer no. After checking through my package a few weeks ago I noticed that 1 my broadband speeds were way below what I was guaranteed and also that they had raised my bill and neglected to tell me. Their broadband gets less than 1mbps upload speed and highest download I’ve ever had is just over 8mbps. Really not worth the money and hassle. You’ll use your mobile data more than their broadband.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Southend NOW Broadband  
Terrible internet and unhelpful service.
Always telling you different "tips" which don't work.
Leaving Nowtv today.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester NOW Broadband  
12 months after using NowTV broadband I will leave my honest review. After being with sky for 12 months I started looking at deals, cheaper the better. Its only 2 of us in a house so I'm not that bothered about speed. But after using it for a full year, how mistaken was I? The offer was brilliant, £18 a month, free land-line calls and 3 months of NOW TV for free. (used it to watch all GAME OF THRONES). It was a slow burn however as everything was sluggish, like a car losing power and needing a boost everytime to start. The speed is very very slow. Netflix, Internet browsing and general usage was terribly slow. Always freezing and could never get any help. I have now switched providers but I won't tell you who as I do not want to seem biased. Just saying they are fibre optic and it is really fast. Now the same deal is £33 a month!!!! LOL. Just to give you an idea of download speed, I tried downloading an update on PS4 which was 24gb,estimated time 24 hours. With my new fibre broadband, took 1 HR 20 mins.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bradford NOW Broadband  
Premise: I like to be left alone. I hate getting promo emails and being bugged about what 'more' I could get from the service. NowTV leaves you alone - some love this, some hate this.
The one downside is that sometimes they leave you alone a bit too much, like not warning you when the costs are going up because the 12 months of contract are over. But everything else that they could tell you about is just really easy to find on their website, so I actually prefer it.

The offers are very good, especially for someone on a budget, like me.

The broadband was just fine, speed was great, worked great even with several devices connected to the WiFi.
It did occasionally give some problems when it would temporarily stop working (for 10 to 30 minutes) and all you could do was wait - but I'm pretty sure it has more to do with the location of my flat 'cause I had this same exact problem with the previous provider.

Customer service is fine. Actually the best cancelling experience I've ever had. I've recently had to cancel after over a year with them because I'm moving country, and it was all done in 3 minutes. I've always been kept on the phone for half an hour trying to cancel services, instead the operator didn't insist, was very nice throughout, never pushed, and was super helpful in cancelling the plan just before the next payment. Awesome experience right there.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Glasgow NOW Broadband  
Just the most terrible experience ever . I swapped from sky thinking that they are the same company what could possibly go wrong ? .. believe me I urge anybody to stay well clear . You cannot speak to anybody ... if by some miracle you do get through after hours and hours of being put on hold you speak to a northern Irish call centre who could not give two hoots if you have no phone or internet or both in my case . I cancelled . They still continued to debit my account . Believe me don’t sign up . You will regret it. Like I do ... big time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset NOW Broadband  
I have never left a review but feel compelled to on this occassion. Terrible Fibre Broadband coupled with equally terrible, rude customer service staff who could not give a damn about any issue you have. I regret the day I ever switched to this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redditch NOW Broadband  
3.8mb down and 0.3 up.
so called brilliant broadband.
there speed checker says 13mb and 1.2mb.
total crap. ive used several independent speed checkers and not one tested over 3.8mb. wifi signal drops of approx 8ft away from router with no walls or doors in way. customer services say . you bought cheap slow broadband so thats what you got, AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ka3 NOW Broadband  
I was worried about going with Now given all the people whinging on this site! Initially wanted to go with virgin but can't access them at the new flat, everywhere else was minimal 18 month contract. Bit the bullet and went with Now as could get a 12 month contract- have had no issues. Simple set up, fast broadband, arrived early and activated on the day it said it would. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London NOW Broadband  
After researching a number of broadband providers and reading various reviews I ended up going with Now and I couldn't be happier. Box arrived a week before live date. So easy to set up and it's never dropped out at all since we started it up (as some reviews suggest.) I work from home so rely on the internet being fast and reliable so I'm very pleased this has worked so well. Would highly recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Edinburgh NOW Broadband  
If it was possible to leave 0 stars I would. I have been waiting since November 20th to have the broadband installed at my property. It is now January the 3rd.

I have had appointments booked and then pushed back 4 times

Now TV will say they will call you, but will NOT
Now TV will not compensate you for the negative experience
Now TV never go the extra mile for a customer
Now TV will provide a 3mbps service and charge you full price for it
Now TV will bill you incorrectly so you have to ring & adjust it every month

AVOID at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham NOW Broadband  
Takes most of day to get through to customer service and just found out that caller withhold and call baring is extra , looks cheap on face of things but bits like this add's to the price. Broadband not the fastest either. Can't wait for contact to end and I'm gone.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Gwent NOW Broadband  
Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uk NOW Broadband  
Switched to them using Uswitch for Broadband & TV

Five days after switch still have no phone or internet. I work from home and it just a disaster.

Can’t get anywhere with the call centre.

Nightmare.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Northallerton NOW Broadband  
MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
MANCHESTER NOW Broadband  
Failed to supply purchased router. Switch went ahead away so no access to broadband until replacement sent.irish call centre less than helpful verging on contemptuous. Refuse to supply details so that I can use my own router in the short term and we don't even switch until tomorrow. Terrible start, terrible customer service, terrible mistake. Once up and running again first Google search will be for another more professional provider than these bunch whom I suspect are operating out of a caravan!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Scotland NOW Broadband  
Don't go near this company! unless you would like no connection and a barrel full of excuses about how BT "Open Reach" are to blame. Just wish this website advertising was more honest.... some like - There no NOW in now TV just empty space and certainly no chance of broadband being connected anywhere near the agreed date. Ps. you will be required to chase them as they will not communicate with you, they taken to putting their "head in the sand" with new customer and hoping for the best.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire NOW Broadband  
Just switched to NOW TV and switch over day came and went, after speaking to customer service they told me the phone had moved across and they were still working on the fiber. phoned again today and they now say there is a problem that they are not sure what it is and it is OpenReach that are causing it, and they will get back to me in 72 hours to give me an update. This si astounding that it takes 72 hours to get an update, with working from home i need internet to do my job and so far NOW TV has let me down, if they get nothing back to me in 72 hours (22 Dec) i expect i will be without internet for christmas holidays, if this is the case i will be cancelling and moving to someone else.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Gosport NOW Broadband  
AVOID AT ALL COSTS!!

Its very rare a company gets it so wrong and Now Broadband have got it terribly wrong! When signing up to the service I was aware they said they cannot guarantee speed and I remember that but the problem was the wifi signal. You basically can only get a good signal in the same room with nothing in the way. You can imagine in a house you can't get good internet in most other rooms.

Trying to get through to them was a joke and it took many attempts and ridiculous waiting times only to get cut off and then start the conversation again. Furthermore, no matter how many times I told them that it wasn't the speed they would feed me a line and keep testing the speed.

Finally someone understood and told me I needed to buy a booster. I though that was a joke because they were not providing the service. In the end it took several months and a third party regulator to get £25 credit after suffering 8 months of poor service.

So in conclusion, they may not give you a service, the customer service uses no common sense. they are ridiculously hard to get a hold of. If you want more proof there was a national news article of something terrible that happened because they have no common sense or sympathy. No willingness to try and fix things properly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London NOW Broadband  
First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
newcastle NOW Broadband  
dreadful company, and service. 8 engineers were sent to look for the fault, all 8 said that it was a problem with the Now tv/Sky equipment.
Now tv offered to let me out of my contract early with no early leaving fee, so I switch providers and then sky informed me they would fix their equipment if a cancelled my leaving them.
They then had the cheek to charge me for 9 days of faulty broadband.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Angus NOW Broadband  
I would not recommend to my worst enemy. I switched to NOW TV from Sky due to them offering rolling contract while allowing me to upgrade my speed to 38Mbts. Initial set-up was easy and worked fine but I only got my old 10Mb speed. When the faster speed was switched on it complete cease to work. After 12 days and several OpenReach engineer visits I gave up and cancelled and set up with Relish.
NOW TV was never able to tell what the problem was or provide me with a plan for getting it to work. The only thing they would offer was to send another OpenReach engineer which would then take 3-5 days. Speaking to the OpenReach engineers, I am pretty certain that it is not technically possible for me to get the 38 Mbts...
Only positive thing is that their customer service has very short waiting times...so at least you will not have to wait long to speak to someone who cannot help you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Central London NOW Broadband  
This company seemed ok when they first started, it was small and well funded I imagine, so makes sense.  But now suffers from being bigger than it can handle - hence the laughably poor service.



I was told I had months left on a contract on the 30 day rolling contract I joined with!  Obviously I raised a complaint and requested a copy of the calls that had taken place between myself and NowTV..  I have requested this information 4 times over 3 months and still have received nothing, despite them agreeing to send it (as is everyone's right) and my raising a complaint every time.



Things have got so bad complaints have been with the data protection commissioner.



I have dealt with bad companies before, but NowTV have created their very own low level! 
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Midlands NOW Broadband  
Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hatfield NOW Broadband  
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cinderford NOW Broadband  
Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
Cant contact anyone either by phone or their online chat as it froze.
If I could have given them no stars I would of
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East leake NOW Broadband  
It is awful, only had the router 2 months before internet started dropping out, was told the router was not working so they sent s new one out. Had this one 2 - 3 months and it has started again. When I am upstairs in the bedroom I am lucky if I actually get 1 bar. Would change now but stuck in the 12 month contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woking NOW Broadband  
Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee NOW Broadband  
TERRIBLE WIFI SIGNAL.
I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ulverston NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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