693 Customer Reviews over 70 pages
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- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
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Awful company - they are basically criminals. Broadband was always slow, didn’t reach certain rooms of the house and frequently cut out. I cancelled after finding a better deal and they still took a full payment from me in the full knowledge I didn’t owe them a penny. I had to call on five separate occasions to get my money back - it took over a month of constant calls, messages and emails to get my refund processed. Stay away from this company, not only will they give you a terrible service - they will openly steal from you.
- Location
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- Location
- Leicestershire
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Avoid altogether. Customer service absolutely appalling and totally unfit for a company in the "communications" industry. Tel access only and that so lengthy they give you a choice of music while you wait !
- Location
-
- Location
- Sunderland
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Rubbish company with very poor broadband speed and reliability
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-29
- Comments
-
Genuinely the worst wifi I have ever had. I am constantly on 5G instead because the wifi keeps going out, disconnecting, etc. Save your money and go elsewhere
- Location
-
- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
-
I didn’t know it can be this bad!!! I’ve applied for broadband and TV package and I’ve been told the engineer will come to install on 27 of December!!! The money have been taken from my account before installation with isn’t on the contract but I’ve sed it’s okay as long as they show up! You wish !!! Never showed up never have had a message from them extremele difficult to get to speak with someone! Got my money refunded for tv not yet broadband never get a good explanation why I haven’t received the services promised! Guys only if you’re really really desperate get involved with them !! They’re cheap for a reason! Don’t do it it’s rubbish!!!!
- Location
-
- Location
- Peterboruogh
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
-
I order Now Broadbend on 6th of December,today is 27th of December still no internet.Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.I received text mes.thet eng.shows up on 27th but no one showed up. Received text mes.your internet up and running. Big Lies No Internet....Cotacted customer service,told me,whait for 24-72h. Same lies they are telling me soons 19th of December,wait for 24-72h.I have been waitting for 216h still nothing....
- Location
-
- Location
- Mountain ash
- Reviewing
- NOW Broadband
- Date
- 2023-12-26
- Comments
-
Absolute disgrace I moved 20 miles down the road and I've had nothing but issues, I called and checked if I could still get the same service I got told yes, I asked if I would pay more I got told no. September I move and I go without a service 2 weeks, when I get a service its weak and it was dropping 7 times a day. Now its December I've had 2 engineer visits and the service is worse its done nothing but drop since Christmas Day evening. I've not even been given any compensation for the 2 weeks I had 0 service yet. I was told when I asked about the higher bill that when I move that happens I asked to go back in a contact they said there is none for this area and then I get an email giving me a right to exit with no fee but they ask me to go onto a contract with them. Makes no sense. It's boxing day and my WiFi drops every 2 -5 mins it's not a service that is fit for what is advertised. The customer service team is hopeless they've not got a clue. They need shutting down.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2023-12-20
- Comments
-
I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
- Location
-
- Location
- Nailsworth
- Reviewing
- NOW Broadband
- Date
- 2023-12-18
- Comments
-
Not very good signal around house apart from lounge where base is, Will be changing in new year
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-12-15
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.