NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 844 customer ratings since 2019-12-05 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

262 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
Kept losing signal,changed providers when contract was up Now took next months payment in full and owed me three weeks money back got told I would have to wait till the following months payment was due then they would return money owed 4weeks on and still waiting for my money back.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
County Durham NOW Broadband  
absolute and utter garbage. I had to dismantle my telephone socket for the connection to be made, fitted it yesterday ,todauY I find that the phone calls are being screened, i.e. press 1 to tallk to the person calling. Called the help centre, they are as bad as SKY to get to talk to someone,they then left me on hold, and then cut me off, phoned again, "we can,t do anything" what a complete and uttershambles, no wonder they are so cheap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool NOW Broadband  
Run a mile and don't bother. I haven't even managed to get my broadband connected and its been two weeks since the engineer came out. The customer service agents have no idea what they are doing and no one helps you. DO NOT USE THIS PROVIDER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire NOW Broadband  
I've been with several providers over the years, ntl, then virgin, BT, etc. I've been with nowtv broadband for a year. I don't understand other people's issues, I had no problem contacting customer services in the first week, and an engineer was sent out in 3 days, who found my issue was wiring in my house, and fixed it free. The price is excellent, I've no issue connecting 8 devices to WiFi all over the house, and speed is as promised. Yes, twice over a year the signal dropped out, but both times it restarted within a few hours, and this happens with all providers from time to time. I'm most happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Fareham NOW Broadband  
I have been with now broadband for nearly a year,and as my contract was coming to an end,and they were increasing my price from £25 to£40 decided to leave.
I sent them a separate email(no reply) and took the appropriate action 10 working days before the end, I changed to Plusnet,and as expected,everything turned up on time,internet speeds were faster,and the Router was much better spec.
So far so good,until I checked my online banking,only to find a pending charge for £40-97 on my app.
I contacted Resolve,and raised the complaint,which went through and NOW TV replied with apologies,said it was an error,and they would monitor it and get a credit through! That was the 6th July,,I looked at my statement again on the 8th July,and sure enough the £40-97 had been taken out???????
As it is taken off your debit card,not a direct debit,you cannot stop it with any ease,so despite a further two complaints through resolve I still have had no correspondence or refund!
Do NOT use this company(Sky owned)
Their speeds are erratic,their service to customers is to be polite rubbish,and as far as I am aware,the only broadband provider to take it from your debit card rather than DD as all others I have ever dealt with.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Radstock NOW Broadband  
Have been with NOW broadband for over a year now and haven’t had any problems at all. Decent speed, decent price and reliable. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London NOW Broadband  
I'm coming to the end of 18 month contract and can't wait to leave. My main gripe is the pathetic wifi signal and lack of ports with the router. Also fed up with Internet dropping out. I don't bother calling about it because customer service leave a lot to be desired and it eventually comes back. I could live with that but not the rubbish router. Bradband speed OK most of the time.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
North Lanarkshire NOW Broadband  
I have real problems with getting any kind of advertised speed for my Broadband; but now I now have 30+GHz after changing some router options.

The promised speed is 36Mbps and I was getting around 1.9Mbps to my laptop. I spoke to NowTV support and they got a BT engineer out to check the speed for me within 4 days (I called on Friday, he was here Monday). The BT guys check the speed going to the router, and it was 36Mbps as advertised, but the speed quickly dropped off the further I was away from the router... literally in the spare bedroom, around 15 meters, the speed went down to 1.9Mbps. So.... I tried moving the router, that didnn't help much; I tried moving my Laptop, I got around 5-6Mbps now that they are around 5 meters closer. This is obviously really bad for working from home, so I started to investigate the WIFI settings on the router (don't do this if you don't know what your doing...); and I now have 34-35 Mbps after disabling the 2.4GHz connection and only using the 5Ghz connection.

So my conclusion is that the Routers the NowTV use are a bit s**t as they don't handshake to the higher GHz by default; but to the 2.4GHz.

FYI I changed the following options on the router... I take no responsibility if your break anything. Do at your own risk....

In a browser, goto the http://192.168.0.1
The username defaults to admin
The password defaults to nowtv
Goto the Wireless
Goto 2.4 GHz wireless settings
Unchecked...
Enable Wireless Access Point
Enable WPS
Allow Broadcast of Name (SSID)
Synchronise 2.4GHz and 5GHz Settings

MAKE SURE YOU UNCHECK Synchronise 2.4Ghz and 5Ghz Settings. If you don't you might end up not being able to connect to your router.

Hit the Apply button. The router will restart the connection, and you can now do a speed test. You may have to check that any old devices can still connect; as not everything will be able to connect using 5Ghz.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Ipswich NOW Broadband  
I was promised a minimum speed that has not been delivered and is looking more and more like it never will be, even though my last ISP managed to do so.

They changed my phone number without telling me and without my consent even after promising me it would not change. Incorrectly billed me and the list goes on. The only good points so far is their customer service is pretty quick and they do try to be helpful. Also the reliability is quite good.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
Guildford NOW Broadband  
AVOID - I live in a small bungalow, I cant get a signal in half of my home. Now TV offered me a small credit and advised me to buy a wifi extender, never needed one with my previous provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ilminster NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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