699 Customer Reviews over 18 pages
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- Location
- chesterfield
- Reviewing
- NOW Broadband
- Date
- 2021-08-05
- Comments
-
The service was fine, the router they provide is absolutely shocking.
Terrible Wifi and would constantly need to restart the router.
BT/EE router is considerably better.
- Location
-
- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2020-05-19
- Comments
-
Highly unreliable broadband with poor service. Worst customer service ever received. Today I called up about a broadband issue. Turns out my hub isn't working, and they aren't going to do anything about it for 5 days. They said my broadband is 'not their problem' and I'm set to lose a week's wages as I can't work from home now. This last happened 3 months ago when I couldn't work for a week. They offered me a tenner as compensation....
- Location
-
- Location
- Christchurch
- Reviewing
- NOW Broadband
- Date
- 2019-11-28
- Location
-
- Location
- Cinderford
- Reviewing
- NOW Broadband
- Date
- 2019-06-09
- Comments
-
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
- Location
-
- Location
- Cleckheaton
- Reviewing
- NOW Broadband
- Date
- 2023-06-08
- Comments
-
Great speed and reliability
- Location
-
- Location
- co. durham
- Reviewing
- NOW Broadband
- Date
- 2022-08-24
- Comments
-
total waste of money speed rubbish only 1/3 of what now state i am getting had to change cctv to wired as broadband rubbish internet keeps dropping off cannot wait for contract to end to change provider have given 1 star as i cannot give less
- Location
-
- Location
- Colyton
- Reviewing
- NOW Broadband
- Date
- 2018-10-20
- Comments
-
Two weeks after signing up with now broadband and 1 day before my connection was due to go live I called them to check everything was still going ahead. I was told the service wasn't available at my address despite being told that it was after entering my post code at the sign up stage. No attempt was made to contact me to tell me this and if I hadn't called them, i would have waited in for an engineer who was never going to arrive. I have still yet to hear from now broadband, i have not received an apology or an explanation. Certainly avoid as they obviously care very little for their customers.
- Location
-
- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2023-10-23
- Comments
-
although i have been reasonably happy with Now broadband for just over two years,, I am not happy with the latest episode.
Without notice my monthly bill doubled from £24 to £45.50
Tried contacting them, over and over,, but the "chat bot" system doesnt let you get to where you want to get. Just keeps asking for my details. Even though i had put the details on the so called chat.
Eventually found a way to have a live chat, and it wasnt easy to find.
Person asked all the relevant questions,, answers i had already given, again and again. Eventually told me,, "no account in that name or email address" Even though i told hin, "i have the bill in my hand,,"
Eventually, accepted,, yes there is an account..
Kept saying he would check the account, etc,, several times, with more intersperced " can you give me your name, address, email, etc,,, again several times.
Eventually stated,, !i will have to pass this over to the broadband team.. I explained i had clicked and begun the chat,, with the "broadband enquiry link"
I asked to have explanation why my bill had doubled, even though i have not used my pc or phone more than usual. He didnt have an answer.
I asked to be refunded,, he "i cant do that, will get the broadband team to email you" This comment,, three times, when i simply stated "not good enough"
He couldnt pass me to the "team" for several reasons.
me,, "not good enough"
Over and over, round and round we went.
He siad i should phone the Nowbroadband,, but the cost would have to be paid by me, so i declined. I asked him to "get someone to phone me" but again he couldnt even do that.
So,, all together, two hours on this useless chat,, and one hour trying to contact them in other ways..
My final comment to this assistant, "i have broadband deals up on my pc as we speak," and " if this is not sorted out in one hour,, i am leaving Nowbroadband." Repeated each time he again said he cant do anything,, My final communication to the chat was, "bye bye Now."
So,,, i am looking at other broadband deals,
I gave feedback,, but i dont think anyone takes any notice depite the words" feedback is important to us, it helps us to improve our service"
- Location
-
- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2021-10-19
- Comments
-
Absolutely awful I waited four weeks for my broadband during that time all I kept getting was messages stating that there was a delay but no explanation of what or why then had an email to say my order had been cancelled! So I called the help line explaining my situation and was hung up on! I've now gone to plus net so far much better customer service... with now all I got was a box put into my house from open reach and that's where it ended.. ive not even had a refund yet of my set up fee!
- Location
-
- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2022-02-04
- Comments
-
I had a contract with Sky which was due to end on 5th Jan 2022. 'Now' were supposed to contact Sky to take over but they didn't and Sky deactivated my line. Sky blamed 'Now' and 'Now' blamed me!! They refused to acknowledge my written complaint and on the phone they refused any responsibilty . Satisfaction 0 Customer Service bit fat 0
- Location
-
- Location
- County Down
- Reviewing
- NOW Broadband
- Date
- 2021-04-03
- Comments
-
Broadband not working, when phoned up got no help and still not working, told them that i wasn't happy and that i would be looking else where and they just said ok, i have to accounts with these one and i will be cancelling both of them
- Location
-
- Location
- County Durham
- Reviewing
- NOW Broadband
- Date
- 2020-07-20
- Comments
-
Kept losing signal,changed providers when contract was up Now took next months payment in full and owed me three weeks money back got told I would have to wait till the following months payment was due then they would return money owed 4weeks on and still waiting for my money back.
- Location
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- Location
- Crewe
- Reviewing
- NOW Broadband
- Date
- 2022-08-01
- Comments
-
Have had Now Broadband on and off for a few years. The transition to them has always been straightforward and their Fibre broadband has worked well for streaming/gaming. Never had any need to contact customer services.
- Location
-
- Location
- Cricklewood
- Reviewing
- NOW Broadband
- Date
- 2024-01-26
- Comments
-
Slow Slow Slow. So slow my search times out. I can’t wait to leave
- Location
-
- Location
- CROYDON
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Broadband cuts out almost every evening at or around midnight.
Had to but an extender as the signal from the router is so weak.
Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
.
- Location
-
- Location
- Dartmouth
- Reviewing
- NOW Broadband
- Date
- 2021-03-17
- Location
-
- Location
- Dawlish
- Reviewing
- NOW Broadband
- Date
- 2023-12-13
- Comments
-
DO NOT USE FOR BROADBAND. Cut me off one month early. Took no real responsibility. Left it for me to sort out their mess. Only response was a patronising and unhelpful email.
- Location
-
- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
-
Absolute RUBBISH! COMPLETE RIP-OFF. The past half a year it's been dreadful. Keeps dropping and disconnecting over 20 times a day even though it's only being used on a single device at a time to just do general light browsing. Last time I did a speed check the download speed was 2.62 and the upload speed was 0.48! For approx £20 a month that is the biggest ripoff! Honestly do not bother. Thankfully, it was only a 12 month contract and I'll be switching to a different provider by the end of this month.
- Location
-
- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-01-28
- Location
-
- Location
- Devizes
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
-
Broadband keeps dropping out. We have poor signals in all the other rooms. This replaced Vodafone and, although it's a bit quicker, it's not so reliable.
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-09-03
- Comments
-
Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-12-15
- Comments
-
This is the worst company I have ever had the misfortune to associate with. I tried and failed for 6 weeks to get broadband with these people. My neighbours managed to get broadband with them though, unfortunately it was my broadband as they disconnected them and made their phone and WiFi drop out for a month. They failed to call me back regularly and their customer service was truly awful. Please don’t ever consider working with Now TV Broadband. They’re a subsidiary of Sky so they should be ok. They had one job and they simply couldn’t do it. Absolutely useless.
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
-
I have had Now Broadband in several properties. The switch on date never goes smoothly. Customer service is usually poor. Wouldn't recommend.
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-04-12
- Comments
-
Please for the love of god avoid this provider. Since joining in October 2018 the connection has cut of many times. It currently has been off for 2 days and all i get is we can't do anything till an engineer is available. Not just the exuses but imo rude staff on the other end, it felt like I was talking/e mailing to a child. Really wish i didn't rope myself into a 12 month contract. I had no issues with My previous provider regarding connection, I left because they upped the price but if I could go back in time I would of stayed with them. Avoid at all costs!!!!!!!!
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2024-03-24
- Comments
-
0840 on a Sunday morning and trying to talk to someone at Now. Taken through various menus which you have to listen to in full before you are allowed to select an option. Then advised the department is closed. Opening hours are 0830 to 2000 7 days a week. Standard fare from another parasite company that exists to provide minimal service while trying to bleed as much money as possible from their customer base.
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2022-05-14
- Comments
-
If I could give -100 then I would. Placed an order. Asked for the service to be supplied in my new home, but the hub to be sent to my current address. I wanted to have the hub arrive at my current address so I would be able to accept the delivery and have my internet available for the day I moved. Apparently they did this. I logged in to check on the hub delivery and it was being sent to my new address, 503 miles away. Called to have the address changed. Clearly that was stupid of me to think that was an easy fix. Had to cancel my order because the hub delivery address could not be changed!!!!!!!!! I was told if I placed another order, my internet active date would be 6 days later to what I had ordered. That is utterly idiotic considering my date was already booked. Ended up complaining. A manager was supposed to call me today, but obviously that was far too much work. Called just before 5 to find out when the manager would call and I was told I could get my chosen date. Placed another order. Then I got an email with them delaying it 4 days. Called and complained again. The agent, for the third time, requested a manager to call but he could not amend my active date. Again I cancelled. BT can get me online the next day, and I do not get why it was impossible to change my hub delivery, nor keep my original date. Apparently the manager who couldn't be bothered to call me today will call me tomorrow. I have a feeling hell may freeze over first. If they are this incompetent in placing an order, I've had a very lucky escape. I would rather pay an extra £5 a month to BT than deal with this incompetence, inconsideration and pure ignorance. Good riddance.
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2020-01-11
- Comments
-
Absolutely poor. They screw up, blame the customer and then charge to close the account. Don't use them!!!
- Location
-
- Location
- Dingwall (Scotland)
- Reviewing
- NOW Broadband
- Date
- 2023-09-17
- Comments
-
Waste of time and money, signed up for the “super fast fiber” for £22 a month the speed is ridiculous wait ages for something to load don’t get signal in every room, asked about making calls from a landline got told it was included then got charged £52 for making calls didn’t get made aware of the pay as you go package for the landline when signed up. Total charge £74.
Definitely won’t be continuing with NOW and won’t be recommending them.
- Location
-
- Location
- Doncaster
- Reviewing
- NOW Broadband
- Date
- 2023-04-28
- Comments
-
Been with them for 4 months and at best may have had a month if I added up the time it actually works with out buffering or losing broadband altogether, phoned there customer service line who tried to tell me that a firestick will buffer no matter on what my Internet speed was. If I had known it was part of sky I would not have gone with them in the first place, wish I had found this review page first. I would avoid this company at all cost.
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-08-18
- Comments
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I have had absolutely no problems with Now broadband, There customer service staff are mostly based in Ireland are always very friendly and helpful. Speed is great no issues or any dropouts. Been with them years at the end of year year prices goes up they send the reminder out and always offer me a new contract at the same price or lower. Highly recommend you try them as they offer a 30 day cooling off period where you can change you mind which i really liked when first signing up.
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2018-10-02
- Comments
-
Just the most terrible experience ever . I swapped from sky thinking that they are the same company what could possibly go wrong ? .. believe me I urge anybody to stay well clear . You cannot speak to anybody ... if by some miracle you do get through after hours and hours of being put on hold you speak to a northern Irish call centre who could not give two hoots if you have no phone or internet or both in my case . I cancelled . They still continued to debit my account . Believe me don’t sign up . You will regret it. Like I do ... big time
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-07-16
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2023-04-08
- Comments
-
Cuts out all the time. Useless. Avoid
- Location
-
- Location
- Dover
- Reviewing
- NOW Broadband
- Date
- 2019-08-17
- Comments
-
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
- Location
-
- Location
- Dumfries
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
-
Changed from talk talk.big mistake,speed is so slow we have Virtually stopped bothering to use internet at home.Back to the old company asap.
- Location
-
- Location
- Dumfries
- Reviewing
- NOW Broadband
- Date
- 2020-12-08
- Comments
-
Now tv have consistently failed to collect direct debit payments. After 6 months of this I eventually changed bank accounts. Today they have collected their payment. For the last few months the Internet stops working for upto an hour around midnight. Ive been fobbed off with 'System updates' 'denial' 'manager to call you back and 'You could always go elsewhere'. Its frustrating, the website is as friendly as a hangry guard dog, the line check useless! It needs working internet to test line issues, so if there's no Internet connection, it cant test anything! getting in touch with them takes the tenacity of a bounty hunter & the realisation that you need more magic than Disney to get a phone number out of that website & instead have to Google 'Speak to human NowTv'. Once you get through, the staff are good its the crazy Nowtv frame in which they work that is the issue. Nowtv don't do good will,apology or rectify mistakes permanently. The same issues happen each month. Tonight Internet went off at 23.54. It finally came back on at 00.44. Tomo I will battle to contact them again, they will in turn show me these actions are the definition of insanity. Time to change companies.. Id recommend teasing that hangry guard dog with a big steak a better idea than choosing them as your Internet provider, dont do it!!
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Comments
-
First time customer to Now Broadband. Have never experienced a Customer Service as shambolic. Since joining last month I’ve enjoyed less than 24 hours of Wi-Fi . Firstly was told an engineer would be dispatched to investigate if there was a problem outside. When that was discounted another appointment booked for an engineer to inspect inside my property. Issue was resolved and less than a day later the Wi-Fi stopped working. Was told an engineer would come today between 8am and 1pm. I phoned to confirm and was reassured. No engineer arrived. At no point have Now contacted me to advise as to why no one has arrived and when the fault will be fixed. Phoned three times today and spoke to three different people who told me three different accounts of what has happened. Still waiting in vain for someone to fix it. Apparently I’ve to wait in my property form 8an to 6pm in the hope that Now can arrange an engineer but you guessed it ….They can’t guarantee it. It seems they have no way of contacting their engineers and no way of tracking them. After 6pm I’ve to contact THEM and let them know if anyone came out to my property!! If you want reliable broadband with any kind of reasonable Customer Services avoid this company.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2020-08-15
- Comments
-
I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.
After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.
My only criticism is of the modem it's self, it only has two Ethernet ports.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
As others have said. Signed up to now broadband. Had an activation date. 2 days after activation date no router received. Checked website, broadband cancelled. No email to warn me. Crap
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2018-11-21
- Comments
-
Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.