NOW Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.
Recent Customer Ratings for NOW Broadband
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 630 customer ratings since 2018-12-12 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
151 Customer Reviews for NOW Broadband
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame |
| |||
| Chris | Enfield | NOW Broadband | 2018-07-25 | |
So far I'm very disappointed with capabilities of Now broadband service. |
| |||
| Marie McCarthy | Leamington Spa | NOW Broadband | 2018-07-20 | |
Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it.... |
| |||
| Glyn | essex | NOW Broadband | 2018-07-16 | |
Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it. |
| |||
| Dan | Manchester | NOW Broadband | 2018-07-12 | |
First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company! |
| |||
| susan | newcastle | NOW Broadband | 2018-07-01 | |
Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away |
| |||
| steve | uk | NOW Broadband | 2018-06-20 | |
NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted. |
| |||
| Edwin | London | NOW Broadband | 2018-06-15 | |
I have never left a review but feel compelled to on this occassion. Terrible Fibre Broadband coupled with equally terrible, rude customer service staff who could not give a damn about any issue you have. I regret the day I ever switched to this company. |
| |||
| Sarah Strain | Redditch | NOW Broadband | 2018-06-14 | |
After researching a number of broadband providers and reading various reviews I ended up going with Now and I couldn't be happier. Box arrived a week before live date. So easy to set up and it's never dropped out at all since we started it up (as some reviews suggest.) I work from home so rely on the internet being fast and reliable so I'm very pleased this has worked so well. Would highly recommend. |
| |||
| Shelley Walker | Edinburgh | NOW Broadband | 2018-05-25 | |
Ignore the bad reviews if you're getting broadband only. I can't comment on the TV packages as didn't sign up for them. Easiest and fastest broadband installation I've ever had! Had an Openreach engineer come within 2 weeks which is a record (try 4-6 normally). I've moved around a lot and I know this process...and the pain that it normally incurs so was very surprised by how easy a company this cheap made it. I'm getting 7.5Mbps down the line which is plenty for me, can watch Netflix HD and browse super fast no issues which is the majority of what I use it for. I couldn't get fibre on the BT lines here so it was this or Virgin basically, which costs a lot more. |
| |||
| AndoMan | Hove | NOW Broadband | 2018-04-28 | |
Don't go near this company! unless you would like no connection and a barrel full of excuses about how BT "Open Reach" are to blame. Just wish this website advertising was more honest.... some like - There no NOW in now TV just empty space and certainly no chance of broadband being connected anywhere near the agreed date. Ps. you will be required to chase them as they will not communicate with you, they taken to putting their "head in the sand" with new customer and hoping for the best. |
| |||
| Steven McCullough | Hertfordshire | NOW Broadband | 2018-04-27 | |
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress. |
| |||
| Rod Thompson | Carlisle | NOW Broadband | 2018-04-20 | |
Worse company I have ever dealt with. |
| |||
| ABIDI | London | NOW Broadband | 2018-04-13 | |
First of all, I have read the reviews and without insulting anyone, some people are just never satisfied. I have been with Virgin for years, I mean, it used to be NTL when I first joined. But I got fed up with my bills increasing every year to a point where I was paying over £100 a month. So when I moved house from London to Ipswich I decided to write down all the pros and cons about my Virgin package. For me, it all came down to flexibility. So NowTV, obviously, started to become a contender. Done my research and, because I didn't have to commit myself, I thought I'd give it a go. This was a year ago. I love the fact that I can pick and chose on a monthly basis and that I can actually leave whenever I want to. In this year I have not encountered any problem whatsoever and the reason I am writing this review is this; I became aware today that there's a new hub on the market as I just upgraded my MacBook Pro. As my husband is moving in permanently in 5 weeks time, my main concern was the 2.4ghz band, a problem we never had (only fair to mention this as well) with Virgin. The new hub caters a dual band which would solve this. I called their Customer Service and (besides the fact that the agent I spoke to definitely was British and I didn't have to wait as I got through in seconds) asked about the new Hub. Without any hassle she told me the new Hub would be send out today, free of charge. What a breathe of fresh air as I always had to beg, steal and borrow with Virgin to get their latest Hub. And this all for a price that continues to amaze me. For me these guys deserve every 5 stars I have given them. Top notch. |
| |||
| Dr Andy A Y van den Hurk | Ipswich | NOW Broadband | 2018-04-04 | |
Don't even think about NowTV Broadband! Placed an order then got a phone call saying it was cancelled and that I would have to phone up the next day and re-order! WHY? No answer. So, foolishly I did. 2 days later another phone call saying they couldn't do the switch over and that I would have to- unlike any other broadband provider I've had previously. Customer service is a thick Irish accent which I couldn't understand either. Whoever wrote the positive review I suggest is a NowTV employee, has to be. Utter rubbish. I cancelled immediately. |
| |||
| Andy | King's Lynn | NOW Broadband | 2018-04-04 | |
I saw the negative reviews on this site but decided to go ahead anyway! |
| |||
| Now TV Broadband user | Bristol | NOW Broadband | 2018-03-28 | |
Overall NOW TVs approach to customer service is we have your money now suffer. |
| |||
| Paul Griffiths | Bridgnorth | NOW Broadband | 2018-01-27 | |
After being a Sky customer for 10 years I swapped to NowTV when I moved as they were unable to fit a Sky dish, it seemed sensible to switch BB at the same time... how wrong was I. |
| |||
| Kath | Chelmsford | NOW Broadband | 2018-01-20 | |
Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone. |
| |||
| Carmen | Glasgow | NOW Broadband | 2018-01-12 | |
If it was possible to leave 0 stars I would. I have been waiting since November 20th to have the broadband installed at my property. It is now January the 3rd. |
| |||
| Sophie | Birmingham | NOW Broadband | 2018-01-03 | |
We recently switched to now tv and we was ment to be connected on the 12/12/17 and no one turned and the second time they turned up but yet still no phone or broadband and all I've had is endless excuses Avoid |
| |||
| Lee | Raunds | NOW Broadband | 2017-12-22 | |
Just switched to NOW TV and switch over day came and went, after speaking to customer service they told me the phone had moved across and they were still working on the fiber. phoned again today and they now say there is a problem that they are not sure what it is and it is OpenReach that are causing it, and they will get back to me in 72 hours to give me an update. This si astounding that it takes 72 hours to get an update, with working from home i need internet to do my job and so far NOW TV has let me down, if they get nothing back to me in 72 hours (22 Dec) i expect i will be without internet for christmas holidays, if this is the case i will be cancelling and moving to someone else. |
| |||
| stulish | Gosport | NOW Broadband | 2017-12-19 | |
Had my broadband set up for a few days now and all seems brilliant. Plenty to watch with the extra passes (entertainment & sky cinema), easy to use interface on the tv box itself, and the fab fibre speed seems perfect for online gaming and general usage of phones/tablets etc. My only gripe in the process being that the engineer was due to come out between 1 & 6, come quarter to six there was still no sign of him, so i went on the live chat and their customer services department advised that an engineer wasn't needed as my phone line was still live and that i could set-up the router and tv box by myself, so i waited in all day quietly for nothing, a heads up via phone call/email would have been nice!! aside from that, i cant complain about the service so far!! |
| |||
| JUSTIN | STOKE ON TRENT | NOW Broadband | 2017-11-20 | |
I would not recommend to my worst enemy. I switched to NOW TV from Sky due to them offering rolling contract while allowing me to upgrade my speed to 38Mbts. Initial set-up was easy and worked fine but I only got my old 10Mb speed. When the faster speed was switched on it complete cease to work. After 12 days and several OpenReach engineer visits I gave up and cancelled and set up with Relish. |
| |||
| Thomas | Central London | NOW Broadband | 2017-10-25 | |
The worst broadband I've ever known! Cuts out constantly, speed drops to almost nil and reaches a maximum of around 14mb when I'm paying for 38mb. WiFi is even worse. Can not stream a show on Netflix or catch-up without constant buffering, Now TV broadband is terrible! Fortunately I have been able to cancel after I complained numerous times. Wouldn't wish anyone to be stuck with this for a year contract. |
| |||
| Bill | Liverpool | NOW Broadband | 2017-09-19 | |
I have never known anything as bad as NowTV fibre broadband. I have completed the troubleshooting with customer service and it didn't improve anything. The maximum speeds I am recieving are around 14mb but generally much much lower when I am paying for 38mb fibre and it seems to completely cut out constantly making streaming catch up TV or Netflix near impossible. |
| |||
| Xilver | Liverpool | NOW Broadband | 2017-09-18 | |
I was set an engineer visit 2 weeks from signup. The day before The visit, I called to find out where my kit was only to be told that the engineer will not show up, blamed on openreach like other posters have mentioned. They didn't have the decency to contact me. I was then told that the engineers will sort put the problem for a few days later. I called again to fimf out where the kit was and was told that am engineer had now been booked in another 2 and a half weeks. Once again I had to call to find out. Amonth is a ridiculous amount of time tp wait to get a phone and btoadbamd service. With their record, I will not be waitimg for it to be pushed to another two weeks so I will go somewhere else. |
| |||
| Katty | Margate | NOW Broadband | 2017-09-09 | |
The box did not work with ethernet cable or wifi |
| |||
| Geoff | Isle of Wight | NOW Broadband | 2017-07-05 | |
I am super happy with now tv. I was worried about performance when i picked broadband company, I picked now tv because they had a rolling contract for fiber. |
| |||
| jjohn | Manchester | NOW Broadband | 2017-05-19 | |
I had a really rocky start with NowTV with my start date being delayed by two weeks and BT Openreach being blamed. |
| |||
| Ann | Liverpool | NOW Broadband | 2017-04-17 | |
Received box early September, due to be live and working Mid September. |
| |||
| Liam | London | NOW Broadband | 2016-12-08 | |
Add your own review of NOW Broadband
See how NOW Broadband customer ratings compare to other home broadband providers
Compare home broadband
View all home broadband providers
Read our NOW Broadband buyers guide
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
