NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 759 customer ratings since 2019-06-03 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

207 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
Probably the worst experience I've had with an internet provider. I normally avoid cheap deals with bad reviews but took a gamble this time, I wish I hadnt. We have had poor service since the start of contract and when contacting customer service, they tell us that they are providing the minimum contract speeds so nothng they can do, even if we are not receiving those speeds. My partner and I both need internet for home working currently, but we cannot both access at the same time. This has caused all sorts of problems for viedo conferencing, but NowTV are not inerested and when contacted, they again said its not their problem. Avoid at all costs!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol NOW Broadband  
Been trying to switch from BT Hyperoptic Broadband to Now.

Firstly entering my postcode does work for Now despite being here almost 2 years.

Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.

Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.

if that is how they treat new business it doesnt look good for existing customer.

You would think they would ring back when they have some customer service reps after asking for my mobile number.

I suppose you get what you pay for with a cheap Broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith NOW Broadband  
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Dover NOW Broadband  
Overall i'm very very happy with NOWTV Broadband, not a single issue as far as speed is concerned. Great customer service, although I had to knock them down one star as their technical knowledge is lacking and it took two tries for them to understand my enquiry. (explained below)
The second issue is the Router for WIFI range is not strong. I have most of my house CAT 5 cabled up, however mobile phones cannot be cabled and as such I was receiving only between 1/4 to 1/2 signal quality on wifi when upstairs-with it actually dropping out on occasion.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Morley NOW Broadband  
They decided that my “offer” was over and took an additional £50 out of my account.
How is this even legal?
I had straightforward broadband, there was no offer.
Please do not use this company, I am struggling to get anywhere to recover my money, I will be reporting them to consumer ombudsman.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
Swapped from Plusnet 6 months ago, easy to set up and speeds have improved.
Better 5Ghz signal than previous one.
Router seems reliable.
Very pleased with package deal, £25 fibre + all calls.
Website clearly laid out & simple to navigate. Router page allows easy configuration which suits me. Some suppliers routers restrict settings.
Highly recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
High Legh NOW Broadband  
***DO NOT USE NOW TV BROADBAND - DO NOT BUY IT***

Poor, poor, poor all round. Read all the reviews they are true:

-Tell you that you are connected and are not.
-Poor help line help.
- Dishonest phone line operators.
- Poor chat connections help.

They take money from you even though you have no service - cowboys.

AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh NOW Broadband  
I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.

Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.

Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.

But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.

On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Adamson NOW Broadband  
Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester NOW Broadband  
Ordered broadband kit in November but never received.
Called them in December to notify that kit not received yet, new one sent out.
Never received any router still charged since November.
When I called to notify that I didn’t received the kit no refund offered.
Had to cancel after 4 months paid without being able to use the service at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stevenage NOW Broadband  
I signed up NOW TV Broadband for £18 pm with 6months entertainment pass, but they took my payment card I asked them I don’t want to put in auto renew so why you holding my card details they didn’t remove my card detail
Then I had a look at this page as disastrous experiences with them so I decided to cancel , I called them but they never pickup the phone even after 55 mins so I hanged up I speak to their chat ppl they didn’t responded , so finally I had to contact my previous supplier and stop being taking me away by this ppl and they immediately stopped since I was under cooling off period
Now tv had to cancel
I’m happy I’m not with this NOW and never in future
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Now Broadband have a UK based call centre and without any hesitation it is the worst possible customer care I have ever received!
I perception is the staff must receive about an hours training before reeking havoc on the public.
I ordered my Broadband on 28th September and after many many cockups and untruths from Now looks like it maybe the middle of November.
No-one reads the engineers reports so nothing is acted upon, it is totally reliant on you to call before they will do anything.
You can speak to 3 different staff and you will receive 3 different conclusions. In fact the only thing they all manage to do is keep adding on delay times, then quoting some procedure.
They openly criticize other departments within NOW, the managers need to learn to speak to people on the phone as so far I am waiting for callbacks from several and its been over a week.
If I could get out of this and go with someone else without causing further delay I would.
I strongly recommend paying 2 or 3 pounds more a month with some of the other providers as 5hrs of phone calls is not worth it.
AVOID AT ALL COSTS
Chapel En Le Frith NOW Broadband  
keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
  • Speed
    1 star
  • Reliability
    1 star
Fishlake S/Yorkshire NOW Broadband  
Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bath NOW Broadband  
Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
N.ireland NOW Broadband  
Only put one star each as no stars was not an option. Signed up to broadband deal with 3 months free TV, have never got the free TV and keep going round in circles when making a complaint. No way to talk to anyone and no one responds to other complaints. DO NOT USE THIS COMPANY, THEY TAKE YOUR MONEY AND THEN IGNORE YOU.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stafford NOW Broadband  
signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
durham NOW Broadband  
Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.
  • Satisfaction
    1 star
durham NOW Broadband  
So I am leaving nowtv broadband as i live in a one bedroom flat and the wifi doesn't work in my bed room and i am not going to pay the cancel fee as I've been unsatisfied with the service.
Christchurch NOW Broadband  
First of all, I have read the reviews and without insulting anyone, some people are just never satisfied. I have been with Virgin for years, I mean, it used to be NTL when I first joined. But I got fed up with my bills increasing every year to a point where I was paying over £100 a month. So when I moved house from London to Ipswich I decided to write down all the pros and cons about my Virgin package. For me, it all came down to flexibility. So NowTV, obviously, started to become a contender. Done my research and, because I didn't have to commit myself, I thought I'd give it a go. This was a year ago. I love the fact that I can pick and chose on a monthly basis and that I can actually leave whenever I want to. In this year I have not encountered any problem whatsoever and the reason I am writing this review is this; I became aware today that there's a new hub on the market as I just upgraded my MacBook Pro. As my husband is moving in permanently in 5 weeks time, my main concern was the 2.4ghz band, a problem we never had (only fair to mention this as well) with Virgin. The new hub caters a dual band which would solve this. I called their Customer Service and (besides the fact that the agent I spoke to definitely was British and I didn't have to wait as I got through in seconds) asked about the new Hub. Without any hassle she told me the new Hub would be send out today, free of charge. What a breathe of fresh air as I always had to beg, steal and borrow with Virgin to get their latest Hub. And this all for a price that continues to amaze me. For me these guys deserve every 5 stars I have given them. Top notch.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich NOW Broadband  
NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.

My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.

As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
London NOW Broadband  
Two weeks after signing up with now broadband and 1 day before my connection was due to go live I called them to check everything was still going ahead. I was told the service wasn't available at my address despite being told that it was after entering my post code at the sign up stage. No attempt was made to contact me to tell me this and if I hadn't called them, i would have waited in for an engineer who was never going to arrive. I have still yet to hear from now broadband, i have not received an apology or an explanation. Certainly avoid as they obviously care very little for their customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colyton NOW Broadband  
Where do I start?! Applied online 18th November to move to Now from PlusNet, given a start date of 2nd December during the process. Order failed. Multiple orders subsequently placed, all failed. REPEATEDLY told useless staff issue needed escalating, REPEATEDLY ignored. Ombudsman utter waste of time (industry bias). Finally lost it and emailed CEOs of Now (Sky), BT Openreach, PlusNet etc. Issue resolved by BT Openreach who found an issue between two systems. Still no help from Now other than placing further order. On 11th February Now advised I was entitled to compensation for the delay (114 days from start to end). Bear in mind they didn’t bother to even attempt to resolve the issue, they are now stating that as the start date was not confirmed (it was, albeit during the initial order process and verbally by staff, not by email) I am not entitled to compensation. They subscribe to an ‘automatic compensation’ scheme. Clearly nothing automatic about it, clearly they think it’s acceptable to breach their own policies, clearly a joke of a company. Off to the equally useless Ombudsman again, and the press (having been told by Now that emailing others slows the process which is both ironic and a threat). Their broadband is absolutely nothing to write home about either. Just do yourself a favour, take account of all these poor reviews, they are poor for a reason. Go elsewhere. Honestly. Anywhere but Now. It’s just not worth the stress.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent NOW Broadband  
This company is THE DEVIL. I cannot believe how a company like can be in business. I've moved into my new house and the internet connection has been a NIGHTMARE. I've got a fever from how stressful I was, I'm not joking. Impossible to get in touch with them, left with no internet for 5 days, no clue what was going on, they got my address wrong, now they've sent me an email saying someone else is moving into my flat and they had to cancel my contract.. like.. what the hell?? Not to talk about the internet speed, trash. Cannot believe they provide a connection this slow in 2018. EMBARASSING. I can say with confidence that NowTv is the WORST company I've come across in my whole life. What a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds NOW Broadband  
Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Eastbourne NOW Broadband  
Broadband was reliable and speed as advertised. Wifi signal was good enough for me in a flat, can't speak for further away though.
Found their customer service excellent, especially the live chat. Always got what I wanted done with it within ~10 mins.
Especially impressed with how easy and quick it was to cancel.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
Switched from Talk Talk to Now TV in October 2019. The Now TV broadband reguarly matches the advertised speed so that's not a problem, but almost every day at different times there are moments when you open an app and it won't connect. You try to open a web site, and it won't connect - even though it says connected to the internet. This is across multiple devices, TV, IOS iPhone, Android tablet. Looking on line others say it's the Now TV router that's the problem. I think they're right as my previous Talk Talk account's speed was half the advertised rate of Now TV's, yet I never had any problems connecting to or with anything. It's specifically bad with apps/sites that use heavy data such as YouTube, Plane Finder, Google Earth, Netflix, and sometimes even a simple site like Ebay! About 50% of the time with those apps/sites you just sit watching them trying to load - it's so frustrating. Been to Now TV web site to troubleshoot - also frustrating. It recommends all the obvious stuff that I've already done, (thanks)! So I try to contact them and there doesn't seem to be a way that works. There's a Chat Live button, but it doesn't work. As soon as my contract runs out (only 8 months to go) I'll be off to another provider. Not impressed.
  • Speed
    4 stars
  • Reliability
    1 star
Aylesbury NOW Broadband  
We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow NOW Broadband  
Absolutely the worst fibre Broadband I’ve ever had, in the time I’ve been with them I’ve had 2 new rooters and 3 now tv boxes due to failures! With the broadband the only thing they love to repeat is “ we can’t control hiw reliable your network is when your wireless” then why have I never had this problem with any other services before then??? They then go on to say well how many devices are connected at once at Max only ever 3 mobiles and still it cuts out! I’ve even put in a WiFi repeater and even with that it looses the now broadband! Honestly please listen to this warning ⚠️ Do not go with NoW tv broadband!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough NOW Broadband  
Just renewed with NOW Broadband. Price increased after initial 12 month contract. Before switching asked for better deal. Offered one less than my orig deal for same service.

Customer service was superb. Little bit of a wait after initial security check but it was sat afternoon. Pleasant, knowledgable... just superb. Top class.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Central Scotland NOW Broadband  
The box did not work with ethernet cable or wifi
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Isle of Wight NOW Broadband  
Have landline which keeps only allowing calling out and keeps going of when trying to call in.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Murton Seaham NOW Broadband  
ABSOLUTELY DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Absolutely disgusting service. Had someone come out to install, they couldn't install, apparently lied to their company and nowTV wouldn't believe me that he couldn't install due to problems with the building and made me book a second day off to have another person come and install, just for them to tell me the same thing. 2 and a half months later I am STILL having to chase them for their apparent 'automatic compensation' for any delay. I have been told the wrong date 3 times now and I am at my wits end chasing these guys. Absolutely appalling. Not worth the hassle one bit. Will rip you off and take your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Would give a zero if i could, signed up once and booked an engineer but when I called up to check this, they said my account had not been created. The person on the phone set us up for an engineer to come out in 2 weeks time, only for our order to be cancelled without giving any explanation. When I called up they said we had no capacity for broadband with them, which they didn’t mention any of the other times they were taking my card details.

Absolute shambles. Had a member of the customer service team put the phone down on me mid call twice

AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire NOW Broadband  
Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it....
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
essex NOW Broadband  
Saving loads of money plus free calls and no line rental costs . Amazing streaming too on my I pad phone and tv all on standard adsl x. Your laughing. When problems occur they have been sorted. Customer service is eccelent.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Kilmarnock NOW Broadband  
Going from Virgin was a risk but it am on brilliant broadband after a few teething problems caused by old line connections getting great typical speed and streaming now tv , can use I pad for movies etc good home reception and saving money . I have wasted a lot of cash on fast fibre I didn’t need. So goodbye Virgin. I highly recommend now broadband I guess others have been unlucky . Don’t hesitate to join or switch .
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Kilmarnock NOW Broadband  
Was recommending NOW to friends but they said lots of bad reviews here, so here I am, writing a positive one. Had FAB (VDSL) for 18 months, at 12th month cost jumped, called them up and they renewed at a more reasonable price + a voucher. Always good bandwidth, has been reliable for my work VPN and NOW TV & PRIME don't lag or jitters. Not the cheapest VDSL price plan but I've had cheaper ones before (beginning with an "O"), happy to pay a tiny bit more for reliable service. My area is in IG6 and I have been a happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
IG6 NOW Broadband  
I am due to move house in 1 month. I called them a few weeks ago to schedule this and even had email confirmations to say that the broadband will be switched on the correct date. They shut off my broadband a month early and couldn't get it back. They then said it would take up to 2 weeks to get back, until someone else took the last spot in the green box outside. Now I am without broadband for a month until I move. Thanks NOW TV!
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Barnet NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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