635 Customer Reviews over 64 pages
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
- Location
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- Location
- Newmarket
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Don't join now broadband they stole money from my bank account and won't return it they keep going into my account without my permission be warned now tv are theives
- Location
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- Location
- Shrewsbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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The cheap router is the worst part of this. Weak and won’t reach through the walls of my house (my previous BT router would). Yes as others have said, they’re cheap for a reason. Owned by Sky as well. Only signed up for 12 months (thank god) so early termination fees aren’t too bad and am having fibre installed in a couple of weeks. After that, rubbish broadband will be a thing of the past. I cannot wait!
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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Absolute terrible company
Have taken money with out authorisation,
When phoned they are telling me its a late payment from November, when the bank has told me its from May
The Company lie and take money where not authorised
- Location
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- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-06
- Comments
-
Worst company I have ever had misfortune to deal with. Customer service is non existent. Broadband generally very slow. When Broadband went down it took more than 90 minutes to finally get a human on the phone. Every part of the troubleshooting sends you through interminable loops until you are disconnected at the end of each loop. The fault requires an engineer but they don’t work at weekends. How is it that I see engineers working at the box at weekends for other companies? Avoid at all costs.
- Location
-
- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2023-11-01
- Comments
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After being with Now TV for 12 months. I had to re apply for broadband as I needed to change the name the account was in which was fair enough. Was told this will take 2 weeks, after 2 weeks and hearing nothing I called up to ask why my broadband hadn't been activated. They told me my application to open reach had been rejected and there was no way of knowing why that was. They didn't contact me at all to let me know and if i hadn't of called they probably never would have. Told me I have to re-apply which takes another 2 weeks.
Customer service was awful, no-one knew anything, constantly being moved to different departments. Even though I was speaking to people they might as well have been AI because they were basically robots. One of the worst companies I've dealt with, there's hundreds of other broadband providers out there so I suggest you use someone else.
- Location
-
- Location
- Cambridge UK
- Reviewing
- NOW Broadband
- Date
- 2023-10-30
- Comments
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I was offered one price, then left without broadband for almost 2 weeks, then told my offer had expired and I would have to pay a different price (10% more). I asked for the the automatic offcom compensation for the delay (as it sais on their website) and they knew nothing about it. They automatically forwarded me to "the relevant custom service department", which turned out to be at SKY, so they obviously couldn't help me because it's not even the right company. How can they be so useless?!
- Location
-
- Location
- CHESTERFIELD
- Reviewing
- NOW Broadband
- Date
- 2023-10-28
- Comments
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Been without broadband and telephone for over a week. This is an exchange issue, and not Now broadbands. It's an Openreach issue.
The reason for scoring NOW low is they are nigh on impossible to contact. The chatbot is useless.
They have failed to keep me updated/informed, as promised.
When chasing it up, the quickest time I've managed to get through to someone is 50 minutes. Just what you need after a 12 hour shift.
Each time you have to go through the full explanation and try and convince them the problem isn't at my end.
I'm "lucky" as I'm out of contract. Just keeping it going until my full fibre connection date. Once the exchange is fixed I guess.
Why not give a case/job number to people that have issues. And a direct number to query progress, rather than having to suffer the banal dross music? Then again is that the reason for the music?
In all honesty, in over 2 years, the speed/connection/connectivity have been better than expected, so that side is ok.
Let down by poor customer service. Lack of.
- Location
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- Location
- Ammanford
- Reviewing
- NOW Broadband
- Date
- 2023-10-27
- Comments
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Had the broadband box sent tried all the connections . No joy.
Put on technical test . No joy.
Phone the number for customer service 1 for 40 plus minutes
2 for 45 minutes
3 for 22 minutes until it was closing time 8pm
lol
- Location
-
- Location
- Buxton
- Reviewing
- NOW Broadband
- Date
- 2023-10-27
- Comments
-
Bad! Terrible! Not fit for purpose!
Not only is their broadband laggy and drops connection several times a day, almost all the time in a gaming session. The reach of the router is terrible! And as if all that wasn't bad enough, they take money from your account without hesitation, sometimes up to 3 times within a 30 day period! And if they take a payment complete off their payment schedule , and you don't have funds to cover it, they soon threaten to cut you off!
Definitely the worst isp I have ever had the misfortune of signing up to!
I'm currently trying to leave Now, I have been for the past 6 weeks, all the while they won't relinquish my landline to the next isp! Never have I ever had any issues swapping before, even the customer service rep at the next isp have said this is a regular occurrence with Now, my guess is trying to bleed customers for as much as they can! My advice would be to absolutely avoid this company, they're cheap for a reason! Worst company ever! Worse that Three!!!!
Trading Stanards & Financial ombudsman here I come!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.