NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 829 customer ratings since 2019-10-26 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

251 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea NOW Broadband  
Broadband is reliable and hasn't yet let me down. Speed is OK and get what you pay for. Only problem is the range and I have had to fit a range extender to get to rooms outside the room the Broadband hub is situated.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Sawbridgeworth,Herts NOW Broadband  
Range of WiFi router is terrible. I'm in an apartment and speeds in one of the bedrooms are negligible. Customer service is OK, although problems often take a lot of explanation and are relative to other firms slow. I've decided to cut my contract a couple of months short due to being dissatisfied.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Belfast NOW Broadband  
vodafone broadband absolutely useless. Never choose. Used them for 5 weeks. All 5 weeks i not seen broadband speed as was provided on contract. The reason was that they fixing tower and uknown when i get broadband. I decided to find other provider. Call them explain all and canceled. All was agreed. After 1 week they sending me final ugbill £245 for 12 months. To get in touch right person takes you 3 hours. Vodafone manager happy to cancel all whats happen and after 5 days i have email with outstanding balance again. This hapen 4 times. Please never use Vodafone Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LINCOLN NOW Broadband  
They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Worthing NOW Broadband  
After nearly 2 years. We are in the process of changing to another supplier. All I will say is if you are thinking of Broadband look else where. After 2 years we are giving uo with them. They have little or no interest in providing a reasonable service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham NOW Broadband  
I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester NOW Broadband  
Used this website when looking for a new supplier and the reviews almost stopped me from going with NowTV - would really urge everyone to take these with a massive pinch of salt as people typically only leave reviews when they are upset! My experience so far (around 3 months) has been absolutely fine - customer service has been quick and helpful, the speed could be better but is absolutely sufficient for daily use even with loading videos/ movies/ streams!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
London NOW Broadband  
I originally signed up with NOW Broadband as they offered the best value deals, but as I've discovered that comes at a cost. I have no issue with the broadband speeds, but I've had several issues with service drop outs. After line tests they have insisted on having an Engineer access my property at great inconvenience even though the faults have all been at the exchange.
A few weeks ago I received an email telling me another supplier had requested to take over my line. I immediately phoned them and told them this was a mistake and not the case. I was advised they would put a stop on the line transfer and I'd receive an email confirming when this had been done. No email was received, so I called them back again. I was given no explanation as to why the stop hadn't been actioned, but they would deal with it straight away and I was assured my phone line would not be cut off. On Friday my phone line and Broadband were cut off! After numerous phone calls (you have to go through the same set of security questions twice every time and they have a habit of cutting you off when they try and transfer you) I've been told my only option is to sign up as a new customer again - which will take 14 days. Also, my phone number of 26 years has been deleted and I can't have it back! They have accepted they should have actioned the 'stop' on the line transfer but just didn't bother, so tough luck it's too late now!!!!!
I now have no phone and Broadband for at least 2 weeks during our 2nd lockdown in Aberdeen.
Don't be tempted by the cheap deals, they're hopeless!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Aberdeen NOW Broadband  
I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.

After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.

My only criticism is of the modem it's self, it only has two Ethernet ports.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Dundee NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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