NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 625 customer ratings since 2018-12-08 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

151 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
wolverhampton NOW Broadband  
What a pile of rubbush , worst internet I have ever had , lies about speeds and blames the walls in my house I could lots of 4 letter words to describe this service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen NOW Broadband  
Really wish I had read the reviews before signing up to this. The broadband is almost unusable, it drops out every couple of minutes. To use the WiFi I have to sit next to the router, might as well have a wired connection. Customer service were excellent when I was ordering the service, but when trying to complain they were less so, they didn’t even answer the phone.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire NOW Broadband  
Have landline which keeps only allowing calling out and keeps going of when trying to call in.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Murton Seaham NOW Broadband  
Things that have gone wrong:

1. NowTV misdelivered my router, by spelling my name wrong.
2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
5. There has been no attempt to address the issue of the late connection or the false updates.

Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Devon NOW Broadband  
Was recommending NOW to friends but they said lots of bad reviews here, so here I am, writing a positive one. Had FAB (VDSL) for 18 months, at 12th month cost jumped, called them up and they renewed at a more reasonable price + a voucher. Always good bandwidth, has been reliable for my work VPN and NOW TV & PRIME don't lag or jitters. Not the cheapest VDSL price plan but I've had cheaper ones before (beginning with an "O"), happy to pay a tiny bit more for reliable service. My area is in IG6 and I have been a happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
IG6 NOW Broadband  
The only time NOW said they would call me?? When my new supplier told them I'm switching. 3 weeks trying to speak to a HUMAN to find out why my bill had been increased by £16 a month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln NOW Broadband  
Literally awful.

My order was cancelled twice and I was simply sent texts on both occasions that I had to ring customer service. Expect to wait nearly an hour to speak to someone. Once you do they push back the date for another two weeks and can't even give you a reason as to why. Honestly the worst company let alone internet provider I have had the experience of dealing with.

Perhaps the silver lining is that they showed how terrible they were before I was locked in for twelve months, but I would do everything to avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.

Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
4 weeks after I purchased the broadband package it has still not been installed. 4 phonecalls to NOW Broadband - the rudest customer service agents you will ever have the pleasure of speaking to. If they promise you a call back from a manager, they are lying. Complaints are not recorded correctly, if at all. The call will never come. Cancel your service if you haven't done so already, request your compensation and get out quick! What a shambles!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire NOW Broadband  
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Dover NOW Broadband  
WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle

***** DO NOT USE ********
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Absolutely useless, had to cancel before it even got set up. Engineer never turned up when they were supposed to. Customer service is just terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hornsea NOW Broadband  
I really wish I didn't enter into this contract, it was the cheapest on offer and I took it. Thinking what difference can there possibly be between the providers?

The price is good, for the deal period only. The router is very poor - you will find yourself wanting to get yourself a new one (£60+). The wireless range is abysmal, doesn't cover even a small 3 bed home with the router in the middle. Want to use it in the garden? Forget it.

However the major problem with Now TV is the connection reliability. It frequently drops out, then you can't connect for another 5-10mins - you spend time at the router, resetting and playing with settings and no change. Then slow speeds for periods of many days.

Don't get me wrong, we had periods of a month with no issues. However over the 12 months we have used Now TV, we have had 10 periods of between 3 and 10 days - with frequent drop outs throughout those times. Along with not being able to connect, and we live in an area where mobile signal is not the best so we rely on it.

I have read many reviews reporting the same issues on connection dropping out. Its not an isolated situation.

Customer service is poor, waiting times on the phone are long. Not particularly helpful when you finally do get through. Problems persist anyway.

I'd say, stay far away. Its better to pay twice as much and get reliable internet than this nightmare.

Go with Plusnet, EE or BT. The first 2 aren't much more expensive and from reviews seem to be far more reliable.

Don't cheap out on your internet, DO NOT USE Now TV - you will regret it when those periods of constant disconnects and poor connection speeds arise - while your waiting the 12 months until you can move without paying a fee.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Gloucestershire NOW Broadband  
Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bath NOW Broadband  
stay clear. They are appalling.
Try the call centre number and go through as though you want to move....
Call us 0330 041 2480
You'll wait forever.
you've been warned
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
browne NOW Broadband  
***DO NOT USE NOW TV BROADBAND - DO NOT BUY IT***

Poor, poor, poor all round. Read all the reviews they are true:

-Tell you that you are connected and are not.
-Poor help line help.
- Dishonest phone line operators.
- Poor chat connections help.

They take money from you even though you have no service - cowboys.

AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh NOW Broadband  
dreadful company, and service. 8 engineers were sent to look for the fault, all 8 said that it was a problem with the Now tv/Sky equipment.
Now tv offered to let me out of my contract early with no early leaving fee, so I switch providers and then sky informed me they would fix their equipment if a cancelled my leaving them.
They then had the cheek to charge me for 9 days of faulty broadband.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Angus NOW Broadband  
Your customer services is a joke once no contact numbers .customers support none When you finally get to speak to someone after waiting 45 minutes when told it would take 3 minutes you are then transferred to deal with at the least 3different people each one taking up to 25 minutes to 30 minutes each This happened on 4 nights did not get any answers . It may only be £18 a month but be aware of the hidden costs of contacting this fir as in 1 week it cost me £12 and still no cooperation from this firm of cowboys a complete RIP OFF
  • Satisfaction
    1 star
  • Customer Service
    1 star
Biddulph NOW Broadband  
Been trying to switch from BT Hyperoptic Broadband to Now.

Firstly entering my postcode does work for Now despite being here almost 2 years.

Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.

Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.

if that is how they treat new business it doesnt look good for existing customer.

You would think they would ring back when they have some customer service reps after asking for my mobile number.

I suppose you get what you pay for with a cheap Broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith NOW Broadband  
Their broadband is the worst on the market. It is even worse than TalkTalk and that is really saying something. Even loading a webpage takes forever, and forget about streaming Netflix or Prime. It is pot luck as to whether you can even log into them. Never ever again will I use this company, so unbelievably disappointing. They do not have enough channels to run their broadband through so you sometimes get on sometimes not, and their routers are weak and wet, so the signal is ridiculous even in a small house its a weak signal.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Essex NOW Broadband  
Dire Dire speed. Went from EE to NowTV as thought Sky are renowned for being good! Unable to use PS4 as speed is sooo slow. Phoned customer service and told to buy a booster.......why should I if EE could provide perfectly the service? NowTV credited by account £20 to buy the booster but I am not happy and will be leaving after my 12 months and if more problems will just leave and take the hit!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
leicester NOW Broadband  
I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.

I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.

At this point I have stopped contacting them and have contacted my bank to raise a dispute.

I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.

DO NOT DEAL WITH THIS COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Newcastle Upon Tyne NOW Broadband  
Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton NOW Broadband  
I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.
Middlesborough NOW Broadband  
3.8mb down and 0.3 up.
so called brilliant broadband.
there speed checker says 13mb and 1.2mb.
total crap. ive used several independent speed checkers and not one tested over 3.8mb. wifi signal drops of approx 8ft away from router with no walls or doors in way. customer services say . you bought cheap slow broadband so thats what you got, AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ka3 NOW Broadband  
Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Eastbourne NOW Broadband  
In May I decided to go to NOW TV from Virgin Media. I made arrangements and was due to be transferred over on 28 May. I was later informed that there was a problem and that there would be a delay (they blamed BT Open Reach!). That was a month ago. 4 further delays later, the changeover still hasn't happened. Virgin Media terminated my service and I've been left without any broadband service. I've spent hours on the phone trying to contact NOWTV. One day last week I phoned them at three o'clock and was told I was in a queue. 35 minutes later the message changed and I was told that the office was now closed and that their opening hours were 9-5 - so why cut me off at 3.40? They sent me an email telling me of yet another delay and said that if I had any questions, to reply to the email. I did this and immediately got a 'failed to deliver'message back. I subsequently tried again on two other computers with the same result. They are impossible to contact. I have asked Virgin media to take me back which they did for a £25 charge. Having spoken to trading standards, I have sent NOW TV a letter withdrawing from the contract and asking for compensation. They are awful - be advised don't use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eldon NOW Broadband  
Always drops out. Reported faults, they admitted the problem was at their end and told me it would be fixed within 72 hours. A week later no broadband at all. If you ring customer service at any time of day or night there is always at least 20mins delay to be answered. Usually more like 40 mins. Decided to change provider as Now TV is RUBBISH.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rugby NOW Broadband  
I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cinderford NOW Broadband  
No contact phone numbers (that work)so no one to contact; so no customer services = they don't really want customers; as seemingly wrong information on their web pages there's no way of clarifying.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland NOW Broadband  
The worst service . Always disconnecting and never sole the problem. Customer service lie to you just to hang up the phone . Treat customer as rubbish . Don’t recommend this broadband . Really mistake and my advice not to go with them . You will find stranger responses from call center
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bury st edmunds NOW Broadband  
TERRIBLE WIFI SIGNAL.
I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ulverston NOW Broadband  
Ordered broadband with company on the 20th told all will be good then 2 weeks laterwith still no sign of arriving i call the company myself to be told the order is on a delay!!! also the time for the engineer to arrive will now not be met. For a communications company there dose not seem to be much communications. Wouldnt recomend this company to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
exxes NOW Broadband  
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Ellesmere Port NOW Broadband  
I applied for 36mb Now broadband and anytime calls advertised on Uswitch for £25 a month, instead I got pay as you go calls at £26 a month, my first month cost £70:65 second month cost £54:12 I am very disappointed with there response I cannot get a refund.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Northampton NOW Broadband  
Worst customer service experience ever!
took over 30min to speak with someone first, we needed a broadband, so we got it ordered, until 3 weeks later they said it will be postponed again for 3 weeks. so we should have waited almost 2 months for broadband connection! then we wanted to cancel the order and they were supposed to email the confirmation, didn't hear from them, so called again and they said it will take min 72 hours to do anything, so still waiting for our cancellation confirmation. no way to email them, only by chat and phone, you need to wait at least 30 min to speak with someone who will escalate you anyway to a different department.
Useless!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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