NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    1.8 stars
  • Customer Service
    1.9 stars
  • Speed
    2.1 stars
  • Reliability
    2 stars

Based on 261 customer ratings since 2023-05-22 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

707 Customer Reviews over 18 pages

  • Reviewer
    Location
    Middlesbrough
    Reviewing
    NOW Broadband
    Date
    Comments
    Absolutely worst broadband I’ve ever had in my life!!! Never had any tv apps buffering and point blank not working ever!! Can’t update any of the apps or software on my tv, have to switch the Wi-Fi off on my phone to get it to work I’ve only ever had two bars on my phone since it was installed I’m two days out of my cooling off period but I’ll happily pay to get rid of this garbage I’ll personally bad mouth and put this company off to everyone I meet absolutely -100 utter trash!!! Fuming!!!
  • Reviewer
    Location
    RG1
    Reviewing
    NOW Broadband
    Date
    Comments
    Please if you are looking for new broadband, do not go for now. Extremely poor customer service and the internet goes down weeks. When you reach out to customer care, they do not have definitive timeline to address it. You end up paying double to maintain two networks if you are thinking this is cheaper. Team does not proactively reach out to support or guide you. No refund as you end up getting locked up for 1 year contract. For first 30-45 days it works fine so you end up buying annual subscription that's where the problem lies.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    AWFUL. WHY is the internet broadband industry set up at the mercy of Openreach engineers. Internet should be like electricity - when you move house you should be able to plug in router and it works. NOT wait 10 working days for an engineer to flick a switch in a local box. NOW and other providers need to campaign for openreach to supply shorter work times.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Comments
    Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Comments
    Absolute waste of time, they are a bunch of complete incompetent idiots, from day 1 I have had nothing but disconnects ( between 40 and 60 daily) or it wont even connect to the internet for minimum 4-5 days, the customer service is absolutely atrocious, I'm actually surprised this company hasn't gone under or been investigated for theft because they are NOT providing an internet service, wouldn't even go with these if they paid me to stay.... JOKE COMPANY!!!
  • Reviewer
    Location
    Dorset
    Reviewing
    NOW Broadband
    Date
    Comments
    I don't have any broadband and have been relying on my 02 data and was just thinking about using now broadband, after reading the reviews there is not a chance in hell, can someone advise me on a good broadband provider reasonably priced.
  • Reviewer
    Location
    West yorkshire
    Reviewing
    NOW Broadband
    Date
    Comments
    Believe all review and avoid waste of time and money might seem tempting with the price but ovoid !!!
  • Reviewer
    Location
    St Helens
    Reviewing
    NOW Broadband
    Date
    Comments
    NOW IS BAD IN ALL AREAS OF PERFORMANCE!
    Bought a netgear booster as I could only get wifi sat on the now box. The booster is better in ever room even in the main room with the NOW wifi box even though the booster is upstairs. Waist of time phoning CARE team.
  • Reviewer
    Location
    Dartmouth
    Reviewing
    NOW Broadband
    Date
    Comments
    Avoid like the plague. I didn't get beyond my first phone call. The guy I spoke with was useless. Didn't want to engage with me at all. He chose not to answer one question I asked. All he'd say was "Go to the website", "I'm not an engineer", "I'm not a salesman".
    Basically, take it or leave it. That was his attitude. "I don't give a toss" was how he came across to me.
    If he reflects his company's attitude, well, I don't give a toss either.
    They'll never get my business and if you've any sense, don't risk giving them yours.
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Comments
    There are certain mistake we should not make at all. Calling this company in the first place was a very huge mistake for me. After contacting them, the first thing they asked for was a deposited of £20 which I deposited to show my commitment and how
    I really and urgently needed an internet connection in my house, after a while, no contact I have to keep calling and got fed up and said, you know what, could you return my deposit please? I have now finally got a new deal. Then, this company sent me a broadband box and I have ask then how I could return it to them. They have promise to send me a return postage to send it back to get me deposit and this has been 1year now if not more! Please, is there any way you could add like a zyr0000 review?
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    Appalling, rip off, agree to a plan and they then charge you more stating you have not got included calls when that was what you bought. Luckily I did keep proof through topcashback, where I am taking it to CISAS complaint handling as NOW Broadband have not bothered to answer 8 emails of complaint. Terrible customer service, wish I had looked into the terrible service first. A con firm that needs shutting down. Broadband also poor intermittent. Stay away and if too late take it to CISAS and get them fined.
  • Reviewer
    Location
    Southport
    Reviewing
    NOW Broadband
    Date
    Comments
    I applied for now broardband and paid £5 delivery and they cancelled the contract.i phoned them and waited nearly 30 mins and told a refund in 5 days.it never happened. I phoned up nearly 10 days later and spoke to a woman in India who was unhelpful and rude,raising her voice at me.eventully she said 40 to 45 days and I complained.she went away and then said 5 days.i don't believe her.i asked to speak to a manager and she said that's impossible.all I got verify your account.im glad I never went with now.customer service is terrible
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really terrible experience with Now. I authorized a change to Now a few weeks ago and was told this would go ahead on 28th May 2020 and router would be sent out. Have had an external fault on my phone line and phoned existing supplier for repair and also asked them about the transfer in case this was the problem. They advised me Now have cancelled the transfer. When were you going to tell me?. I have renewed with existing supplier and sounds I had a lucky escape if this is your customer care.
  • Reviewer
    Location
    Tadworth surrey
    Reviewing
    NOW Broadband
    Date
    Comments
    Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.
  • Reviewer
    Location
    Southeast of England
    Reviewing
    NOW Broadband
    Date
    Comments
    After two years of a decent service, my internet speeds began to deteriorate from around mid-2020. By autumn 2020 it's unbearably slow, so I call NOWTV to complain. And what do they do: blame me for 'too many devices connected'. I have had exactly the same number of devices connected to my router the whole two years with no problems at all, and three-quarters of devices on my network are passive switches and sensors. Time to find a new provider; the £2-3 extra cost elsewhere will absolutely be worth it.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    Worst company ever! Internet keeps disconnecting, sometimes 10 times a day. Speed is slow. Customer service - non existent.
    Avoid at all cost!!
  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    NOW Broadband
    Date
    Comments
    AVOID, AVOID, AVOID, AVOID, AVOID
    This really is a truly awful Internet service provider. When I contacted Customer Services I was put to 3 different advisers and had to explain 3 different times the same issue. They deny all responsibility and do everything they can to avoid a resolve. I have never ever came across such poor customer services, they try and pass the burden of blame elsewhere. One of the best excuses I had when trying to resolve the issue was that I am using the wrong web browser (even though I had tried Microsoft edge, Google Chrome, Internet Explorer & Safari) so I was told to download Firefox and this what definitely, without a shadow of a doubt resolve the problem. Guess what, even after following their advice to the letter it still did not resolve the issue.
    I cancelled account and am now out of pocket.
    This really is the worst provider I have unluckily had the misfortune to subscribe too. Do not be drawn if by any special offers you see on any comparison website, spend a fraction more on another provider if you have to as it will be worth it and you will save money in long run. If I could've gave it negative stars I would've.
    AVOID, AVOID, AVOID, AVOID, AVOID,AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID
  • Reviewer
    Location
    Leicester
    Reviewing
    NOW Broadband
    Date
    Comments
    Never paid the cashback and constantly being cut off from the web. Customer services a complete farce.
  • Reviewer
    Location
    Thatcham
    Reviewing
    NOW Broadband
    Date
    Comments
    I have never been compelled to write a review until now. I have waited 1 month to receive broadband and have finally given up and cancelled my account. As other reviews have mentioned NOW will blame openreach for delays. But I have little belief in that. The contact throughout has been dire and I have consistently had to ring for updates. They may seem good value but that would only be the case if they provided an actual service. AVOID AT ALL COSTS.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    Painfully slow and impossible to speak to anyone in person
  • Reviewer
    Location
    Christchurch
    Reviewing
    NOW Broadband
    Date
    Comments
    So I am leaving nowtv broadband as i live in a one bedroom flat and the wifi doesn't work in my bed room and i am not going to pay the cancel fee as I've been unsatisfied with the service.
  • Reviewer
    Location
    Derby
    Reviewing
    NOW Broadband
    Date
    Comments
    Connected today, no broadband or TV. Customer service kindly told me I shouldn't have used now tv broadband as it's useless and I should cancel and go onto Sky !!
  • Reviewer
    Location
    Middlesborough
    Reviewing
    NOW Broadband
    Date
    Comments
    I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.
  • Reviewer
    Location
    Leeds
    Reviewing
    NOW Broadband
    Date
    Comments
    To all Now TV customers please note Now TV is owned by SKY TV!.
  • Reviewer
    Location
    Sheffield
    Reviewing
    NOW Broadband
    Date
    Comments
    Change you extra without warning and hard to contact them to find number and when you do get through to then they no help also should get 36mb speed but most of time get less like around 24mb sometime even 17mb will be ringing again about that this time absolute garbage disappointed with it.
  • Reviewer
    Location
    Harrow
    Reviewing
    NOW Broadband
    Date
    Comments
    AVOID, AVOID AVOID!! They lure you in with attractive offers at discounted rates, but what's the point if they can't deliver your broadband on time. Absolutely appalling customer service. These shysters provide connection dates then renege on them. If you want a bunch of clowns masquerading as broadband providers who mess you about, fail to call back with updates (despite promising to) give you misleading information, are truculent, surly and downright unhelpful and leave you hanging in the breeze, then these are the guys to sign up with. However, if you require a competent company, who will stick to the advised connection date, I suggest you look elsewhere. The only saving grace is no contract. I shall be changing provider tout suite. Honestly, save yourself the hassle and take your custom elsewhere. No matter how competitive their rates appear, no service is no service, and is consequently no use whatsoever.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

NOW Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and NOW Broadband.