NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    1.8 stars
  • Customer Service
    2 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars

Based on 274 customer ratings since 2023-04-13 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

693 Customer Reviews over 18 pages

  • Reviewer
    Location
    Cambridge
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was promised broadband going live on day 14,by midnight,it changed to day 17. Why is NOW even allowed to do a "digital"business if they can't even do this basic"switching on.in Japan,Korea,even Brunei,it takes less than 1day,in UK 17days????what kind of 5th world country is this
  • Reviewer
    Location
    Stanford-Le-Hope
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company’s customer service is probably the worst I have ever encountered, the service they provide is completely unreliable and it’s a case of “pot luck” if you can actually use their broadband given that their service is down more than its up. I have now had to cancel whilst still in contract as they simply won’t resolve the issue yet still want to charge for a service that they don’t provide. Avoid this company
  • Reviewer
    Location
    CROYDON
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Broadband cuts out almost every evening at or around midnight.
    Had to but an extender as the signal from the router is so weak.
    Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
    .
  • Reviewer
    Location
    leyland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    shocking 11 times lost connection due to a router which would not be suitable in a dolls house even in the same room the signal his medium to poor left talk talk and no problems ,think its about time sky you issued the sky router to now tv customers has this his not fit foe purpose
  • Reviewer
    Location
    Central London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not recommend to my worst enemy. I switched to NOW TV from Sky due to them offering rolling contract while allowing me to upgrade my speed to 38Mbts. Initial set-up was easy and worked fine but I only got my old 10Mb speed. When the faster speed was switched on it complete cease to work. After 12 days and several OpenReach engineer visits I gave up and cancelled and set up with Relish.
    NOW TV was never able to tell what the problem was or provide me with a plan for getting it to work. The only thing they would offer was to send another OpenReach engineer which would then take 3-5 days. Speaking to the OpenReach engineers, I am pretty certain that it is not technically possible for me to get the 38 Mbts...
    Only positive thing is that their customer service has very short waiting times...so at least you will not have to wait long to speak to someone who cannot help you
  • Reviewer
    Location
    Ayr KA8
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Total shambles, no reach to all rooms, even though I am living in one level flat of less then 80sqm , pure sluggish internet, even my Mac is sick and tired of the none moving blue line ( reminded me of old good times when you were getting old by looking at the blue line going of the speed of slug) .... after god knows how many phone conversations regarding the issues I was suggested to elevate the HUB above 1m ???? Avoid ... and better pay more and have a good reliable service. According to NOW, and their small print they do not guarantee the wifi service within your home ?????????
  • Reviewer
    Location
    Keighley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    literally don't understand how now tv have the cheek to charge you for this. My old dial up Internet was quicker and more consistent than this. Absolute load of **** don't waste your money or time as that's all you'll do waiting for something to download.
  • Reviewer
    Location
    East Midlands
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company seemed ok when they first started, it was small and well funded I imagine, so makes sense.  But now suffers from being bigger than it can handle - hence the laughably poor service.



    I was told I had months left on a contract on the 30 day rolling contract I joined with!  Obviously I raised a complaint and requested a copy of the calls that had taken place between myself and NowTV..  I have requested this information 4 times over 3 months and still have received nothing, despite them agreeing to send it (as is everyone's right) and my raising a complaint every time.



    Things have got so bad complaints have been with the data protection commissioner.



    I have dealt with bad companies before, but NowTV have created their very own low level! 
  • Reviewer
    Location
    Hatfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
  • Reviewer
    Location
    Cinderford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
  • Reviewer
    Location
    East Sussex
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had a no contract service with NOW for 3 years. They advised me that the price was increasing slightly. However they increased my bill by a mystery £15.

    Apparently they roll in a free calls package (even tough i don't have a landline phone) and then jack up the price. However this still didn't account for the increase.

    Call handlers were hard to get hold of, off-hand and unable to explain my bills. They also wouldn't refund over charged payments or rectify the issue without forcing me into a 12 month contract. They also continued to charge a call package after termination of my account and switching to another provider taking 3 months to refund this.

    Just appalling
  • Reviewer
    Location
    West Lothian
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I had NOW broadband in a rented flat for 5 months without any real issues, however, when I bought a place and went to move, that was a different story.

    I gave them 2 weeks notice as required and was told that on my move in day, the broadband would be connected and working, which is great as 99% of the time I work from home.
    However, the morning of my move, the engineer cancelled. NOW TV blamed the BT engineer and the BT engineer blamed NOW TV, as I had requested an afternoon service and the had booked a morning one.
    So, I basically had no broadband. I then realistically had to take a days holiday on the Monday to try sort this out and NOW broadband told me that they could get an engineer booked in 12 days time, which I told them was unacceptable.
    Luckily on the Monday I managed to pay for and connect to a BT WiFi hotspot for 5 days (which I then had to again5 days later).
    Eventually 12 days later, my broadband was up and in one of NOW's emails, there was a link for Ofcom’s automatic compensation scheme.
    I called NOW and made then aware that I was only looking to get back the 2 x £19.99 I had paid.
    After chasing for nearly 2 weeks, they have basically offered me the equivalent of £1 per day.
    When I told them I wanted to cancel, they then told me I would have to pay an early redemption fee as the broadband speed is good.
    So to stop me being out of pocket, I am taking my holiday back and my company are going to invoice them for the days work I missed because of them *which is significantly more that my annual subscription)..
    Probably get nothing back, as their customer service abysmal, atrocious, disgusting, horrific and 100% an utter disgrace.

    DO NOT by NOW products... you have been warned !
  • Reviewer
    Location
    Guildford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely inept. Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Rubbish service broadband always drops out very slow. At the end of contract they double the price hoping you don’t notice and then make it a mission to cancel.

    Would never use them again
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    Horrible service. Had the engineer visit my flat 2 times before they reached the conclusion they could not cover my area.
  • Reviewer
    Location
    Gravesend
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Calling these people did nothing they charged me for months when they were aware I had a new broadband provider. Do not use
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks, received no phone calls. Received a text saying to call back generic NowTV number as they tried to contact me but couldnt get through. Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home :) Don't do it
  • Reviewer
    Location
    East leake
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
    Cant contact anyone either by phone or their online chat as it froze.
    If I could have given them no stars I would of
  • Reviewer
    Location
    Northampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So simple you would think change to these clowns No.
    Problem line active on the 5/08/22 so the big question when do they send the box the 4th NO the 5th ,my wife was in on the 3rd and 4th.i have never had such a complete mess up changing broadband .
    As no one is in yep they can't leave anywhere or next door no I have had to pay more money to get it Saturday .
    Which also means everything in the house is offline .worst of all CCTV .well the count down is on 12 months and your history .
    reading a few of the reviews.i should of taken note and used someone else .
    Thanks for messing up such an easy thing to do switch broadband .
  • Reviewer
    Location
    ROMNEY MARSH
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just started with Now Broadband, quick delivery of Hub,easy connection on activaton day, all devices working ok by 10am after entering password, printer works fine and smart TV is fine with Netflix and iplayer.Had a phone call to say my free calls were up and running and could make as many calls as I like. Not needed customer service yet it's early days but all good at the moment
  • Reviewer
    Location
    Alexandria
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Ive just experienced exact same problem as previous post from Kai. Email received in December from NOW as my contract was ending, with choices which included do nothing and pay the same, This was confirmed further on in the email to keep same deal for same price. Only realised today have been charged additional £15.00 for last two months. Phoned twice to complain and ask for refund. Cut off both times when I asked to escalate my complaint. Their email is not only misleading, but also fraudulent. I think that the intention of their email is to knowingly deceive their customers. Im currently in process of looking for a new broadband provider. Absolute shocking customer services.
  • Reviewer
    Location
    Woking
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is awful, only had the router 2 months before internet started dropping out, was told the router was not working so they sent s new one out. Had this one 2 - 3 months and it has started again. When I am upstairs in the bedroom I am lucky if I actually get 1 bar. Would change now but stuck in the 12 month contract.
  • Reviewer
    Location
    Dundee
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
  • Reviewer
    Location
    Ulverston
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE WIFI SIGNAL.
    I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have NOW TV wifi installed. Which necessitates a landline. They said they would send an engineer, but hey never did and when I called, I was told they had already hooked it up. Not! They then sent out a BT engineer a week later and got it working.

    I got my statement and there were about 30 calls made to Angola. The date of the calls happened between the time of the first installation date (when the line wasn't working) and the second installation date (when the line was sorted correctly).

    We obviously wanted the call charges taken off and NOW TV escalated to their manager and came back w an offer to take £10 off the bill! Why in the world should I pay for calls that were made by someone else when the line was not functioning.

    All of this took literally hours of calling NOW TV, waiting for one person after another and that's their resolution?
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Comments
    Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What an alful company keeps dropping broadband and when you do get a signal so slow forget about customer service all they keep saying its your fault, funny it works fine with other companies. Then they have the cheek to charge you to leave early
  • Reviewer
    Location
    Reading
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I didn’t know it can be this bad!!! I’ve applied for broadband and TV package and I’ve been told the engineer will come to install on 27 of December!!! The money have been taken from my account before installation with isn’t on the contract but I’ve sed it’s okay as long as they show up! You wish !!! Never showed up never have had a message from them extremele difficult to get to speak with someone! Got my money refunded for tv not yet broadband never get a good explanation why I haven’t received the services promised! Guys only if you’re really really desperate get involved with them !! They’re cheap for a reason! Don’t do it it’s rubbish!!!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
  • Reviewer
    Location
    Lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking wifi signal from the hub 2.sat in same room as router and the signal is poor. Go into another room and its loosing signal and not fit for purpose
  • Reviewer
    Location
    UK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    IMPOSSIBLE to contact CUSTOMER SERVICE.
    Now are ok until something goes wrong. Avoid them or suffer stress.
  • Reviewer
    Location
    Blackpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute and utter garbage. I had to dismantle my telephone socket for the connection to be made, fitted it yesterday ,todauY I find that the phone calls are being screened, i.e. press 1 to tallk to the person calling. Called the help centre, they are as bad as SKY to get to talk to someone,they then left me on hold, and then cut me off, phoned again, "we can,t do anything" what a complete and uttershambles, no wonder they are so cheap
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
    I'm sorry that they don't offer service where I'm moving.
  • Reviewer
    Location
    Sedgley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was meant to have my internet installed 2 days ago but there was a problem with the connection,another engineer was meant to come out yesterday but no one turned up,I then called customer services which they then say 7-10 days for someone to come out,this isn’t good enough,I logged a complaint which I am still waiting for a manger to call me,someone needs to get in touch today and I want my internet sorted asap
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been with them a while and I did speak to them about year ago but got sucked into carrying on with them as they could tweak things to improve quality but like many others I get a daily workout going to my tv and rebooting it or walking to my kitchen to reboot router. My contract is up and I am a bit ancient so really find it hard work sourcing new supplier and then following necessary protocols to get everything up and running. I agree with all the criticisms……it s not a supplier that I can recommend.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
  • Reviewer
    Location
    Hounslow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
  • Reviewer
    Location
    HOUNSLOW
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse Service provider..... One month it take for the engineer to install the internet....
  • Reviewer
    Location
    uk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
    Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.

    I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.

    They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
  • Reviewer
    Location
    Wheddon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    Comments
    My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.