NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    1.8 stars
  • Customer Service
    2 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars

Based on 274 customer ratings since 2023-04-13 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

693 Customer Reviews over 18 pages

  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I became a member of NowTV in August and looked forward to having my internet done at my new place in September. I reserved an engineer with them to do the set-up on the 14th which is 2 weeks after I moved in, there has no other available slot earlier than that. and end up nobody showed up.

    I called NowTV to see if there has any problem, and turned out they said they got informed that Openreach has rejected the installation so they cannot proceed further. They have also mentioned that they will chase up Openreach and will give me a call back the next day, which never happened.

    It is very poor for a company to not let the customer know that the broadband request didn't go through. The reason for it is the staff have inputted the wrong details, instead of a new line activation, it should be a line takeover.

    So it turns out they have let the engineer on the day of the appointment know and they never turned up and failed to let the customer know about the situation.

    Very poor customer service raised the case to the complaints team, got a half-hearted apology, along with a one-month credit, which again, would need to wait for 2 weeks to see if the order will actually go live or if it even worked, asked for it to get speed up, as we are now a month in and still no broadband!

    We found a better deal using topcashback, but it is for new customers only, have asked if they could transfer the 1month credit....
  • Reviewer
    Location
    Brightlingsea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible Speed. Terrible customer service. I was given instructions to try and test several channels on my router which would take over 3 hours to complete. Can't do this though because the site won't recognise my login details. Awful company . AVOID!
  • Reviewer
    Location
    manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
  • Reviewer
    Location
    Tunbridge Wells
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Hi, Now broadband is the worst ever experience i have had since 2008 in UK, their response is pretty poor and bad, they don't provide service connection on time, even after rescheduling the connection doesn't work. if you call customer care they are saying we will test and takes 72 hours and then if we find a fault then will arrange engineer, that could take another 1 week. this very very bad service. and no option of expediting the problem. no escalation mechanism.. poorest service probably I ever imagined in this digital world. god save us with this kind of providers. i dont recommend this service and they are not even allowing to cancel service despite they were not able to meet the service start date. NOW BROADBAND IS PRETTY BAD SERVICE...
  • Reviewer
    Location
    Sheffield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company - they are basically criminals. Broadband was always slow, didn’t reach certain rooms of the house and frequently cut out. I cancelled after finding a better deal and they still took a full payment from me in the full knowledge I didn’t owe them a penny. I had to call on five separate occasions to get my money back - it took over a month of constant calls, messages and emails to get my refund processed. Stay away from this company, not only will they give you a terrible service - they will openly steal from you.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely ridiculous service and promises were nt kept! Ordered December, and received notification to say that connection would go live on the 4th January. The hub arrives, and not connected on the 4th. Call customer services, and get told there is a delay and would take 48 hours.. call them every for the next four says.. get told 'it is with our back office team'. There is no escalation or priorisation, and just called them again.. it is now Friday, get told 'it might be next week now but we cannot promise this'. Not willing to wait 2 weeks or 3rd week. Worst thing is NowTv do not update the customer, I have called them every day for an update, absolutely awful experience. Ridiculous!!! I have now cancelled the order and service! Cannot be trusted!
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's a total disgrace, do not use this. It's always off for several days at a time and when it's on it's speed is way below promised. They refuse to terminate without fees. Even if you can prove your speeds. They say things like 'try connecting fewer devices" Working from home is impossible.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVIOD - I called NOW on the 7th August 2023, to switch to their super fibre since I wanted our new contract to start on the 6th September, the same day that our current provider contract would expire. I didn't get any email updates, and on the 4th September, I called NOW for an update because our router hadn't arrived yet. I was informed that the person I spoke to on 7th had not actually processed our transaction!
    NOW verified that the earliest day on which they could connect us was the 11th of September, which was not ideal, nevertheless we accepted and went over all the setup requirements once more.
    I kept track of our installation update online and kept checking my emails for any updates, but I didn't get any. On the 11th of September our ‘Go Live Date’, I contacted NOW again and was told that our order had been rejected because there were no "ports" available from Openreach. I currently have no access to broadband, and other providers have given me a 2 week installation estimate.
    I’ve had to pay for extra data because I work from home. For such a massive corporation, the lack of communication is inexcusable, and it is absurd that a broadband provider can't get ports to connect people.
  • Reviewer
    Location
    HAWICK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
  • Reviewer
    Location
    South East
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.

    All of my previous ISP's were providing a good service with no service issues.

    MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
  • Reviewer
    Location
    Oakham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
    Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
    Can't wait to give notice to this rubbish company.
  • Reviewer
    Location
    kendal
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute garbage, near impossible to contact. constant weak signal right through house.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I saw these reviews and thought NOW cant be that bad but yes they are. 5 weeks later and STILL no broadband and I have to wait ANOTHER week before they tell WHEN the broadband MIGHT be activated

    AVOID AT ALL COSTS.

    Looking for another provider now
  • Reviewer
    Location
    Southend-on-Sea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical company. Signed up with them on 22 August and activation on 06 September. Was clearly told that no engineer was required and I did not have to do anything on that date, just plug it. The day came, Openreach called to say they were on their way to the property to set it up. I'm in West London so not able to let them in. NOW didn't bother to tell me they couldn't set it up, I had to call them. Gave them 3 dates that I could do for set up, that I would be in for. Which has to be 10 days later. 6 days later, still haven't heard anything from them so phoned up. They clearly had not passed my dates on to Openreach as they requested them again and the earliest date available was now much later than originally offered. Gave up in the end and went with EE.
    Trying to get hold of this company is actually ridiculous. In 2 days, I spent it total, 2 hours and 25 minutes on hold.
    Would never recommend. Lowest price, but worst experience.
  • Reviewer
    Location
    Runcorn
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband Speed was so slow, communications were so bad. I literally had to wait 30mins each time when there is incorrect billing on their side. I'll never recommed NOW broadband to anyone, unless they are extremely stupid.
  • Reviewer
    Location
    Kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.

    Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.

    Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.

    Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.

    If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.
  • Reviewer
    Location
    1st floor flat in Workington
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very low Mbps speed close to the router barely 1.5 Mbps in the bedroom next door.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’m paying £30 per month for super fast broadband, yet I’m writing this review on my phone using 4G because I have no broadband signal. Yet again. I am heartily sick of paying out for a ‘service’ which fluctuates between unreliable and non-existent.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    Very bad connection. We were frequently unable to complete simple search engine tasks when this is was the only device connecting in the household (obviously steaming on those days was out of the question). Customer service gave us a complicated billion point troubleshooting plans for us to follow, which we completed to a T, twice, to no avail. After what must have been days if not weeks of hours of time given over by ourselves to resolve our terrible connection we are thankfully now at the end of our contract and will happily never return to this terrible broadband supplier
  • Reviewer
    Location
    Bs16 9qd
    Reviewing
    NOW Broadband
    Date
    Comments
    These people should be banned from operating because as 99% of their feedback is disgusting I have had all the problems listed still waiting for refund for being charged for a router I never had, they keep making stupid excuses and now not replying to emails so they are scammers and thieves
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Comments
    horrible customer service. staffs are very inpatient. we should have done some research before choosing nowtv, just found out many customers share similar experiences as mine with Nowtv. over 5 weeks without internet. every time we call they blame openreach.Be wise guys, do not choose Nowtv!!!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    Horrible service. Had the engineer visit my flat 2 times before they reached the conclusion they could not cover my area.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Comments
    Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.
  • Reviewer
    Location
    Chapel En Le Frith
    Reviewing
    NOW Broadband
    Date
    Comments
    Now Broadband have a UK based call centre and without any hesitation it is the worst possible customer care I have ever received!
    I perception is the staff must receive about an hours training before reeking havoc on the public.
    I ordered my Broadband on 28th September and after many many cockups and untruths from Now looks like it maybe the middle of November.
    No-one reads the engineers reports so nothing is acted upon, it is totally reliant on you to call before they will do anything.
    You can speak to 3 different staff and you will receive 3 different conclusions. In fact the only thing they all manage to do is keep adding on delay times, then quoting some procedure.
    They openly criticize other departments within NOW, the managers need to learn to speak to people on the phone as so far I am waiting for callbacks from several and its been over a week.
    If I could get out of this and go with someone else without causing further delay I would.
    I strongly recommend paying 2 or 3 pounds more a month with some of the other providers as 5hrs of phone calls is not worth it.
    AVOID AT ALL COSTS
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    I know the deals sound tempting but please avoid avoid avoid! £2 extra a month with anyone else is truly worth it:

    The engineer came around to install my phone line and said I was meant to have WiFi the same evening - 30 days later I still had no internet.

    I had to ring customer services once a week to get an update, every time they just complained about OpenReach being the problem and that they could do nothing to help. Each time I was promised someone would call me back with an update - I received nothing but crickets.

    Every two days NowTV would instead text me, stating I would get an update in another two days - same text, never an update. This just kept rolling on without zero indication that the problem would ever be fixed.

    I cancelled my contract after a month of no action on this issue but I didn't receive confirmation until two weeks later that my account has been closed..!

    I quickly signed up with TalkTalk and in less than two weeks TT has managed to send an OpenReach engineer to identify the problem and now BT is coming to fix my line this week. That easy huh?

    NowTV said I could potentially qualify for compensation - of course, any of my requests about this have been ignored :)

    NowTV, stick to video streaming please, you clearly don't know how to offer decent broadband service.
  • Reviewer
    Location
    Middlesbrough
    Reviewing
    NOW Broadband
    Date
    Comments
    Absolutely worst broadband I’ve ever had in my life!!! Never had any tv apps buffering and point blank not working ever!! Can’t update any of the apps or software on my tv, have to switch the Wi-Fi off on my phone to get it to work I’ve only ever had two bars on my phone since it was installed I’m two days out of my cooling off period but I’ll happily pay to get rid of this garbage I’ll personally bad mouth and put this company off to everyone I meet absolutely -100 utter trash!!! Fuming!!!
  • Reviewer
    Location
    RG1
    Reviewing
    NOW Broadband
    Date
    Comments
    Please if you are looking for new broadband, do not go for now. Extremely poor customer service and the internet goes down weeks. When you reach out to customer care, they do not have definitive timeline to address it. You end up paying double to maintain two networks if you are thinking this is cheaper. Team does not proactively reach out to support or guide you. No refund as you end up getting locked up for 1 year contract. For first 30-45 days it works fine so you end up buying annual subscription that's where the problem lies.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    AWFUL. WHY is the internet broadband industry set up at the mercy of Openreach engineers. Internet should be like electricity - when you move house you should be able to plug in router and it works. NOT wait 10 working days for an engineer to flick a switch in a local box. NOW and other providers need to campaign for openreach to supply shorter work times.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Comments
    Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Comments
    Absolute waste of time, they are a bunch of complete incompetent idiots, from day 1 I have had nothing but disconnects ( between 40 and 60 daily) or it wont even connect to the internet for minimum 4-5 days, the customer service is absolutely atrocious, I'm actually surprised this company hasn't gone under or been investigated for theft because they are NOT providing an internet service, wouldn't even go with these if they paid me to stay.... JOKE COMPANY!!!
  • Reviewer
    Location
    Dorset
    Reviewing
    NOW Broadband
    Date
    Comments
    I don't have any broadband and have been relying on my 02 data and was just thinking about using now broadband, after reading the reviews there is not a chance in hell, can someone advise me on a good broadband provider reasonably priced.
  • Reviewer
    Location
    West yorkshire
    Reviewing
    NOW Broadband
    Date
    Comments
    Believe all review and avoid waste of time and money might seem tempting with the price but ovoid !!!
  • Reviewer
    Location
    St Helens
    Reviewing
    NOW Broadband
    Date
    Comments
    NOW IS BAD IN ALL AREAS OF PERFORMANCE!
    Bought a netgear booster as I could only get wifi sat on the now box. The booster is better in ever room even in the main room with the NOW wifi box even though the booster is upstairs. Waist of time phoning CARE team.
  • Reviewer
    Location
    Dartmouth
    Reviewing
    NOW Broadband
    Date
    Comments
    Avoid like the plague. I didn't get beyond my first phone call. The guy I spoke with was useless. Didn't want to engage with me at all. He chose not to answer one question I asked. All he'd say was "Go to the website", "I'm not an engineer", "I'm not a salesman".
    Basically, take it or leave it. That was his attitude. "I don't give a toss" was how he came across to me.
    If he reflects his company's attitude, well, I don't give a toss either.
    They'll never get my business and if you've any sense, don't risk giving them yours.
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Comments
    There are certain mistake we should not make at all. Calling this company in the first place was a very huge mistake for me. After contacting them, the first thing they asked for was a deposited of £20 which I deposited to show my commitment and how
    I really and urgently needed an internet connection in my house, after a while, no contact I have to keep calling and got fed up and said, you know what, could you return my deposit please? I have now finally got a new deal. Then, this company sent me a broadband box and I have ask then how I could return it to them. They have promise to send me a return postage to send it back to get me deposit and this has been 1year now if not more! Please, is there any way you could add like a zyr0000 review?
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    Appalling, rip off, agree to a plan and they then charge you more stating you have not got included calls when that was what you bought. Luckily I did keep proof through topcashback, where I am taking it to CISAS complaint handling as NOW Broadband have not bothered to answer 8 emails of complaint. Terrible customer service, wish I had looked into the terrible service first. A con firm that needs shutting down. Broadband also poor intermittent. Stay away and if too late take it to CISAS and get them fined.
  • Reviewer
    Location
    Southport
    Reviewing
    NOW Broadband
    Date
    Comments
    I applied for now broardband and paid £5 delivery and they cancelled the contract.i phoned them and waited nearly 30 mins and told a refund in 5 days.it never happened. I phoned up nearly 10 days later and spoke to a woman in India who was unhelpful and rude,raising her voice at me.eventully she said 40 to 45 days and I complained.she went away and then said 5 days.i don't believe her.i asked to speak to a manager and she said that's impossible.all I got verify your account.im glad I never went with now.customer service is terrible
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really terrible experience with Now. I authorized a change to Now a few weeks ago and was told this would go ahead on 28th May 2020 and router would be sent out. Have had an external fault on my phone line and phoned existing supplier for repair and also asked them about the transfer in case this was the problem. They advised me Now have cancelled the transfer. When were you going to tell me?. I have renewed with existing supplier and sounds I had a lucky escape if this is your customer care.
  • Reviewer
    Location
    Tadworth surrey
    Reviewing
    NOW Broadband
    Date
    Comments
    Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.