699 Customer Reviews over 18 pages
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- Location
- Kilmarnock
- Reviewing
- NOW Broadband
- Date
- 2018-12-12
- Comments
-
Going from Virgin was a risk but it am on brilliant broadband after a few teething problems caused by old line connections getting great typical speed and streaming now tv , can use I pad for movies etc good home reception and saving money . I have wasted a lot of cash on fast fibre I didn’t need. So goodbye Virgin. I highly recommend now broadband I guess others have been unlucky . Don’t hesitate to join or switch .
- Location
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- Location
- Angel
- Reviewing
- NOW Broadband
- Date
- 2018-12-06
- Comments
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Disgusting. Don't care about customers at all. Been trying to get internet installed since September and it's now December. Moving to another company. What a waste of time!
- Location
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- Location
- leicester
- Reviewing
- NOW Broadband
- Date
- 2018-12-04
- Comments
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bloody awful bunch. they say they will install you on x, call you to cancel, make you wait, don't contact you, you call them, wait for 40 mins to get through ,they say there's nothing you can do, wait some more ... honestly they couldn't give a toss about their customers.
- Location
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- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2018-12-02
- Comments
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If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again.
They have the worst customer service of any company that I've ever dealt with. If nothing at all goes wrong you might be fine, but if you need help with something you're going to suffer huge frustrations.
For me, the issue was constant issues with my payment details. There is a fault on their system that meant they couldn't seem to keep the details on the account, they kept being wiped off. This resulted in harrassing emails telling me i was overdue payments and having my broadband cut off at one point.
The crazy thing is, whenever they tried to take payments from my account they were able to with no problems what so ever, but for some reason their system just kept deleting my details.
It's hard to explain in a short space of text how dissatisfied I have been with them, so I'll just leave it with this: 4 months into my contract I'm paying £125 to leave early. They're just not worth the ongoing frustrations.
- Location
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- Location
- west midlands
- Reviewing
- NOW Broadband
- Date
- 2018-11-21
- Comments
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signed up and excellent communication bordering on harassment for a few weeks leading up until installation day , apparently there was an issue with the socket for fibre broadband in the main signal box up the road even though he was an enginear he admited he has no idea what to do so the engineer said i will still get broadband but at a lower speed - LIES! no communication from now tv as soon as things went wrong . rang helpline and told we will answer ur call in under 5 minutes - LIES! actually had a wait of 15 . spoke to a northern irish gentleman eventually that was totally uninterested in the situation bordering on being rude saying i would receive a call from the back office team within 72 hours -LIES! after speaking again to someone today who was actually really pleasant i was informed they will not actually call u they will just send u an email in 3 days time .- LIes! the helpful rep today actually said the account is up for review in 4 days not 3 ! essentially if something goes wrong u are left hanging with very poor communication and them passing the buck to bt openreach or there back office team that u cant actually talk too! . i saw the price and thought its owned by sky so must be decent but up until this point have had a terrible experience with very little communication probably because i havent paid my monthly bill yet so they dont care. im sure some people have had a good experience but read the majority of the reviews this honestly is a very poor company with very poorly trained teams in charge .oh and one last thing i signed up for 25 pound a month fibre broadband which included line rental and free any time calls . guess what ? they still intend to charge me 8.40 for line rental even though no where in there 25 contract do they mention this of being a possibility of that exact price . even better than that there line rental is 7.99 so why would i be paying 8.40 ? i asked the call centre gentleman at first contact and he could not answer and adamant i am liable for this charge . i informed him ive read all 25 pages of my contract and perhaps he should read one of his company's contracts before making false legal statements . ive got no doubt someone somewhere will take legal action against this company at some point as its seems it is built on deceit . am i a disgruntled customer ? absolutely ! is everything i said true ? absolutely . use at your own risk ! and definitely do not switch provider until these jokers actually get things up and running or u will be left without internet like me with no idea when or if it will be resolved 1 shocking experience hopefully i hope u`ve read this review before signing up . i wished id checked the boundless amounts of bad reviews before i did !
- Location
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- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2018-11-21
- Comments
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Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
- Location
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- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2018-11-18
- Comments
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Fantastic..
Openreach Engineer turned up on time and worked cleanly and effectively fitting our new master socket and everything was up and running within the hour. Speed and Reliability.. mmm.. well we’re no experts on these things but despite speedtest sayjng we have a slower connection its actually more stable and reliable than our previous 100mg Virgin Broadband.
Overall i’m very impressed, speed and reliability os very good, communications were slick and efficient by text and email.
Positives
Half Price of Virgin Media
More Reliable
Easier to switch between ADSL providers.
Kept Phone Number previous supplied by Virgin Canle.
Negatives
-Now Router only has 2 Ethernet Ports, Virgin had 4, don’t need them for now but ..
-Caller Display is not standard on phone service, took one free call and service is free when requested within 10 mins.
- Location
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- Location
- MANCHESTER
- Reviewing
- NOW Broadband
- Date
- 2018-11-10
- Comments
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MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
- Location
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- Location
- Tadworth surrey
- Reviewing
- NOW Broadband
- Date
- 2018-11-05
- Location
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- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2018-11-01
- Comments
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We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
- Location
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- Location
- Greater manchester
- Reviewing
- NOW Broadband
- Date
- 2018-10-27
- Comments
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Well my activation day was yesterday 26/10/18 and I have no internet connection.
It’s not good start nowbroadband.
Also it’s half term and I’m stuck with 2 kids that are so frustrated that they cannot play there favourite online game fortnite.
Reading other forums I’ve come to realise that I’m not the only new customer to nowbroadband that has no internet on activation day.
- Location
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- Location
- Poulton-le-Fylde
- Reviewing
- NOW Broadband
- Date
- 2018-10-22
- Comments
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No problem with the service for a Fibre Broadband you wont beat this on price. BTW the router for Fibre (Hub 2)is a re-badged sky router and generally acknowledged to be best in the market; oh and if you want to contact them just click on link at bottom of there web page. Like someone said any speed out dropout issues whoever the provider will be down to BT who maintain the line network
- Location
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- Location
- Colyton
- Reviewing
- NOW Broadband
- Date
- 2018-10-20
- Comments
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Two weeks after signing up with now broadband and 1 day before my connection was due to go live I called them to check everything was still going ahead. I was told the service wasn't available at my address despite being told that it was after entering my post code at the sign up stage. No attempt was made to contact me to tell me this and if I hadn't called them, i would have waited in for an engineer who was never going to arrive. I have still yet to hear from now broadband, i have not received an apology or an explanation. Certainly avoid as they obviously care very little for their customers.
- Location
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- Location
- Manchester GB
- Reviewing
- NOW Broadband
- Date
- 2018-10-12
- Comments
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Now TV Broadband Review
Now TV Broadband Review. ADVOID unless you want added stress every single month just to simply pay your bill. Their website is diabolical to the point it takes a few hours study just to get a simple answer (mainly to get there CS Number which is hidden away). Their customer service is mediocre with each staff member seemingly giving different answers and different solutions. I've been in hospital recently and all I wanted to do was pay my bill, which for some reason there site didn't allow.
I called them to which I was put through to someone lacking in any training as well as customer service skills. finally had the strength to try again this morning called them and they said "oh it did go through yesterday let me turn your services back on" this clearly shows lacking not only in your system but your payment system as well. All I can say is I've had enough and will leaving you guys by the end of the month. after this ordeal whether I'm still under contact or not I have no trust in your company anymore and I need a reliable service for work reasons.
I guess cheap comes with stress, but no more we've had enough and can't wait to see the back of you guys to be honest.
- Location
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- Location
- Peterborough
- Reviewing
- NOW Broadband
- Date
- 2018-10-11
- Comments
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Absolutely the worst fibre Broadband I’ve ever had, in the time I’ve been with them I’ve had 2 new rooters and 3 now tv boxes due to failures! With the broadband the only thing they love to repeat is “ we can’t control hiw reliable your network is when your wireless” then why have I never had this problem with any other services before then??? They then go on to say well how many devices are connected at once at Max only ever 3 mobiles and still it cuts out! I’ve even put in a WiFi repeater and even with that it looses the now broadband! Honestly please listen to this warning ⚠️ Do not go with NoW tv broadband!!!
- Location
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- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2018-10-02
- Comments
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Just the most terrible experience ever . I swapped from sky thinking that they are the same company what could possibly go wrong ? .. believe me I urge anybody to stay well clear . You cannot speak to anybody ... if by some miracle you do get through after hours and hours of being put on hold you speak to a northern Irish call centre who could not give two hoots if you have no phone or internet or both in my case . I cancelled . They still continued to debit my account . Believe me don’t sign up . You will regret it. Like I do ... big time
- Location
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- Location
- Gwent
- Reviewing
- NOW Broadband
- Date
- 2018-09-28
- Comments
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Takes most of day to get through to customer service and just found out that caller withhold and call baring is extra , looks cheap on face of things but bits like this add's to the price. Broadband not the fastest either. Can't wait for contact to end and I'm gone.
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2018-09-13
- Comments
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Really bad customer service. Took almost two months to get me connected. They don't have a tech support line so getting issues resolved is a nightmare. Also, they will scam you out of any cashback from Quidco etc.
- Location
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- Location
- Newtownabbey
- Reviewing
- NOW Broadband
- Date
- 2018-09-10
- Comments
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Very very poor. 3 days after switchover day and still no landline or broadband. Poor customer service - pleasant staff but long delays getting through and staff unable to do anything (presume business modelled in this way - staff just there as a pretence). Reading reviews not optimistic about getting phone or BB service any way soon. My advice is go somewhere else - do not use Now.
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2018-09-06
- Comments
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This company is THE DEVIL. I cannot believe how a company like can be in business. I've moved into my new house and the internet connection has been a NIGHTMARE. I've got a fever from how stressful I was, I'm not joking. Impossible to get in touch with them, left with no internet for 5 days, no clue what was going on, they got my address wrong, now they've sent me an email saying someone else is moving into my flat and they had to cancel my contract.. like.. what the hell?? Not to talk about the internet speed, trash. Cannot believe they provide a connection this slow in 2018. EMBARASSING. I can say with confidence that NowTv is the WORST company I've come across in my whole life. What a joke.
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2018-08-28
- Location
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- Location
- N.ireland
- Reviewing
- NOW Broadband
- Date
- 2018-08-22
- Comments
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Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
- Location
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- Location
- durham
- Reviewing
- NOW Broadband
- Date
- 2018-08-21
- Comments
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signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers.
- Location
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- Location
- Aberdeenshire
- Reviewing
- NOW Broadband
- Date
- 2018-08-17
- Location
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- Location
- durham
- Reviewing
- NOW Broadband
- Date
- 2018-08-17
- Comments
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Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2018-08-14
- Comments
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Failed to supply purchased router. Switch went ahead away so no access to broadband until replacement sent.irish call centre less than helpful verging on contemptuous. Refuse to supply details so that I can use my own router in the short term and we don't even switch until tomorrow. Terrible start, terrible customer service, terrible mistake. Once up and running again first Google search will be for another more professional provider than these bunch whom I suspect are operating out of a caravan!
- Location
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- Location
- Romsey
- Reviewing
- NOW Broadband
- Date
- 2018-08-14
- Comments
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Absolutely diabolical. Terrible service, no communication. The left hand doesn't know the right exists.
Seriously don't change to this provider. I feel like I am going to implode and they haven't even set my broadband up yet. I can't begin to explain the problems I've had and we are not even switched yet. I am trying desperately to make sure we don't get switched. Please don't make the same mistake we have. Steer well clear.
- Location
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- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2018-08-12
- Location
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- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2018-07-25
- Comments
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Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame
- Location
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- Location
- Leamington Spa
- Reviewing
- NOW Broadband
- Date
- 2018-07-20
- Comments
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So far I'm very disappointed with capabilities of Now broadband service.
I already had a "Nowtv" box and thought it would work really well with Now broadband, it does not. The box performance is very slow compared to previous broadband supplier which surprised me.
I'm having trouble even getting in touch with Now broadband, beginning to wish I'd never changed
- Location
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- Location
- essex
- Reviewing
- NOW Broadband
- Date
- 2018-07-16
- Comments
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Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it....
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2018-07-12
- Comments
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Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
- Location
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- Location
- newcastle
- Reviewing
- NOW Broadband
- Date
- 2018-07-01
- Comments
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First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company!
- Location
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- Location
- uk
- Reviewing
- NOW Broadband
- Date
- 2018-06-20
- Comments
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Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2018-06-15
- Comments
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NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.
My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.
As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
- Location
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- Location
- Redditch
- Reviewing
- NOW Broadband
- Date
- 2018-06-14
- Comments
-
I have never left a review but feel compelled to on this occassion. Terrible Fibre Broadband coupled with equally terrible, rude customer service staff who could not give a damn about any issue you have. I regret the day I ever switched to this company.
- Location
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2018-05-25
- Comments
-
After researching a number of broadband providers and reading various reviews I ended up going with Now and I couldn't be happier. Box arrived a week before live date. So easy to set up and it's never dropped out at all since we started it up (as some reviews suggest.) I work from home so rely on the internet being fast and reliable so I'm very pleased this has worked so well. Would highly recommend.
- Location
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- Location
- Hove
- Reviewing
- NOW Broadband
- Date
- 2018-04-28
- Comments
-
Ignore the bad reviews if you're getting broadband only. I can't comment on the TV packages as didn't sign up for them. Easiest and fastest broadband installation I've ever had! Had an Openreach engineer come within 2 weeks which is a record (try 4-6 normally). I've moved around a lot and I know this process...and the pain that it normally incurs so was very surprised by how easy a company this cheap made it. I'm getting 7.5Mbps down the line which is plenty for me, can watch Netflix HD and browse super fast no issues which is the majority of what I use it for. I couldn't get fibre on the BT lines here so it was this or Virgin basically, which costs a lot more.
The way I see it is if you're getting ADSL rather than cable, it all comes through the same BT lines anyway so the only real variables are traffic management (ie. throtttling) and customer service. NOW doesn't throttle (thumbs up) and customer service have been quick to get through to, speak proper English (well for Irish people anyway :-)) and quite efficient. Why pay more? For a more 'reputable' company? Its just marketing trust me - they're all jokers at the end of the day ;-)
- Location
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- Location
- Hertfordshire
- Reviewing
- NOW Broadband
- Date
- 2018-04-27
- Comments
-
Don't go near this company! unless you would like no connection and a barrel full of excuses about how BT "Open Reach" are to blame. Just wish this website advertising was more honest.... some like - There no NOW in now TV just empty space and certainly no chance of broadband being connected anywhere near the agreed date. Ps. you will be required to chase them as they will not communicate with you, they taken to putting their "head in the sand" with new customer and hoping for the best.
- Location
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- Location
- Carlisle
- Reviewing
- NOW Broadband
- Date
- 2018-04-20
- Comments
-
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.