NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars

Based on 282 customer ratings since 2023-02-21 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

662 Customer Reviews over 17 pages

  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
  • Reviewer
    Location
    East leake
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
    Cant contact anyone either by phone or their online chat as it froze.
    If I could have given them no stars I would of
  • Reviewer
    Location
    rugby
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not able to supply the speed they have been charging me for.very poor service
  • Reviewer
    Location
    SE8 5JW
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.
  • Reviewer
    Location
    Stafford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
  • Reviewer
    Location
    Pimlico
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give negative star, I will
    For 3 days I haven got my broadband set up and I called, calls are cut off
    I wish I could have other choices
  • Reviewer
    Location
    Hornsea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely useless, had to cancel before it even got set up. Engineer never turned up when they were supposed to. Customer service is just terrible.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle

    ***** DO NOT USE ********
  • Reviewer
    Location
    HOUNSLOW
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse Service provider..... One month it take for the engineer to install the internet....
  • Reviewer
    Location
    Worthing
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This was quite frankly the worst customer service I have ever experienced.

    I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.

    Avoid at all costs.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I became a member of NowTV in August and looked forward to having my internet done at my new place in September. I reserved an engineer with them to do the set-up on the 14th which is 2 weeks after I moved in, there has no other available slot earlier than that. and end up nobody showed up.

    I called NowTV to see if there has any problem, and turned out they said they got informed that Openreach has rejected the installation so they cannot proceed further. They have also mentioned that they will chase up Openreach and will give me a call back the next day, which never happened.

    It is very poor for a company to not let the customer know that the broadband request didn't go through. The reason for it is the staff have inputted the wrong details, instead of a new line activation, it should be a line takeover.

    So it turns out they have let the engineer on the day of the appointment know and they never turned up and failed to let the customer know about the situation.

    Very poor customer service raised the case to the complaints team, got a half-hearted apology, along with a one-month credit, which again, would need to wait for 2 weeks to see if the order will actually go live or if it even worked, asked for it to get speed up, as we are now a month in and still no broadband!

    We found a better deal using topcashback, but it is for new customers only, have asked if they could transfer the 1month credit....
  • Reviewer
    Location
    Brightlingsea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible Speed. Terrible customer service. I was given instructions to try and test several channels on my router which would take over 3 hours to complete. Can't do this though because the site won't recognise my login details. Awful company . AVOID!
  • Reviewer
    Location
    manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
  • Reviewer
    Location
    Tunbridge Wells
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Hi, Now broadband is the worst ever experience i have had since 2008 in UK, their response is pretty poor and bad, they don't provide service connection on time, even after rescheduling the connection doesn't work. if you call customer care they are saying we will test and takes 72 hours and then if we find a fault then will arrange engineer, that could take another 1 week. this very very bad service. and no option of expediting the problem. no escalation mechanism.. poorest service probably I ever imagined in this digital world. god save us with this kind of providers. i dont recommend this service and they are not even allowing to cancel service despite they were not able to meet the service start date. NOW BROADBAND IS PRETTY BAD SERVICE...
  • Reviewer
    Location
    Sheffield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company - they are basically criminals. Broadband was always slow, didn’t reach certain rooms of the house and frequently cut out. I cancelled after finding a better deal and they still took a full payment from me in the full knowledge I didn’t owe them a penny. I had to call on five separate occasions to get my money back - it took over a month of constant calls, messages and emails to get my refund processed. Stay away from this company, not only will they give you a terrible service - they will openly steal from you.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely ridiculous service and promises were nt kept! Ordered December, and received notification to say that connection would go live on the 4th January. The hub arrives, and not connected on the 4th. Call customer services, and get told there is a delay and would take 48 hours.. call them every for the next four says.. get told 'it is with our back office team'. There is no escalation or priorisation, and just called them again.. it is now Friday, get told 'it might be next week now but we cannot promise this'. Not willing to wait 2 weeks or 3rd week. Worst thing is NowTv do not update the customer, I have called them every day for an update, absolutely awful experience. Ridiculous!!! I have now cancelled the order and service! Cannot be trusted!
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's a total disgrace, do not use this. It's always off for several days at a time and when it's on it's speed is way below promised. They refuse to terminate without fees. Even if you can prove your speeds. They say things like 'try connecting fewer devices" Working from home is impossible.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVIOD - I called NOW on the 7th August 2023, to switch to their super fibre since I wanted our new contract to start on the 6th September, the same day that our current provider contract would expire. I didn't get any email updates, and on the 4th September, I called NOW for an update because our router hadn't arrived yet. I was informed that the person I spoke to on 7th had not actually processed our transaction!
    NOW verified that the earliest day on which they could connect us was the 11th of September, which was not ideal, nevertheless we accepted and went over all the setup requirements once more.
    I kept track of our installation update online and kept checking my emails for any updates, but I didn't get any. On the 11th of September our ‘Go Live Date’, I contacted NOW again and was told that our order had been rejected because there were no "ports" available from Openreach. I currently have no access to broadband, and other providers have given me a 2 week installation estimate.
    I’ve had to pay for extra data because I work from home. For such a massive corporation, the lack of communication is inexcusable, and it is absurd that a broadband provider can't get ports to connect people.
  • Reviewer
    Location
    HAWICK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
  • Reviewer
    Location
    South East
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.

    All of my previous ISP's were providing a good service with no service issues.

    MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
  • Reviewer
    Location
    Oakham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
    Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
    Can't wait to give notice to this rubbish company.
  • Reviewer
    Location
    kendal
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute garbage, near impossible to contact. constant weak signal right through house.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I saw these reviews and thought NOW cant be that bad but yes they are. 5 weeks later and STILL no broadband and I have to wait ANOTHER week before they tell WHEN the broadband MIGHT be activated

    AVOID AT ALL COSTS.

    Looking for another provider now
  • Reviewer
    Location
    Southend-on-Sea
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical company. Signed up with them on 22 August and activation on 06 September. Was clearly told that no engineer was required and I did not have to do anything on that date, just plug it. The day came, Openreach called to say they were on their way to the property to set it up. I'm in West London so not able to let them in. NOW didn't bother to tell me they couldn't set it up, I had to call them. Gave them 3 dates that I could do for set up, that I would be in for. Which has to be 10 days later. 6 days later, still haven't heard anything from them so phoned up. They clearly had not passed my dates on to Openreach as they requested them again and the earliest date available was now much later than originally offered. Gave up in the end and went with EE.
    Trying to get hold of this company is actually ridiculous. In 2 days, I spent it total, 2 hours and 25 minutes on hold.
    Would never recommend. Lowest price, but worst experience.
  • Reviewer
    Location
    Runcorn
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband Speed was so slow, communications were so bad. I literally had to wait 30mins each time when there is incorrect billing on their side. I'll never recommed NOW broadband to anyone, unless they are extremely stupid.
  • Reviewer
    Location
    Kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.

    Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.

    Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.

    Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.

    If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’m paying £30 per month for super fast broadband, yet I’m writing this review on my phone using 4G because I have no broadband signal. Yet again. I am heartily sick of paying out for a ‘service’ which fluctuates between unreliable and non-existent.
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    Very bad connection. We were frequently unable to complete simple search engine tasks when this is was the only device connecting in the household (obviously steaming on those days was out of the question). Customer service gave us a complicated billion point troubleshooting plans for us to follow, which we completed to a T, twice, to no avail. After what must have been days if not weeks of hours of time given over by ourselves to resolve our terrible connection we are thankfully now at the end of our contract and will happily never return to this terrible broadband supplier
  • Reviewer
    Location
    Bs16 9qd
    Reviewing
    NOW Broadband
    Date
    Comments
    These people should be banned from operating because as 99% of their feedback is disgusting I have had all the problems listed still waiting for refund for being charged for a router I never had, they keep making stupid excuses and now not replying to emails so they are scammers and thieves
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Comments
    horrible customer service. staffs are very inpatient. we should have done some research before choosing nowtv, just found out many customers share similar experiences as mine with Nowtv. over 5 weeks without internet. every time we call they blame openreach.Be wise guys, do not choose Nowtv!!!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    Horrible service. Had the engineer visit my flat 2 times before they reached the conclusion they could not cover my area.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Comments
    Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.
  • Reviewer
    Location
    Chapel En Le Frith
    Reviewing
    NOW Broadband
    Date
    Comments
    Now Broadband have a UK based call centre and without any hesitation it is the worst possible customer care I have ever received!
    I perception is the staff must receive about an hours training before reeking havoc on the public.
    I ordered my Broadband on 28th September and after many many cockups and untruths from Now looks like it maybe the middle of November.
    No-one reads the engineers reports so nothing is acted upon, it is totally reliant on you to call before they will do anything.
    You can speak to 3 different staff and you will receive 3 different conclusions. In fact the only thing they all manage to do is keep adding on delay times, then quoting some procedure.
    They openly criticize other departments within NOW, the managers need to learn to speak to people on the phone as so far I am waiting for callbacks from several and its been over a week.
    If I could get out of this and go with someone else without causing further delay I would.
    I strongly recommend paying 2 or 3 pounds more a month with some of the other providers as 5hrs of phone calls is not worth it.
    AVOID AT ALL COSTS
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    I know the deals sound tempting but please avoid avoid avoid! £2 extra a month with anyone else is truly worth it:

    The engineer came around to install my phone line and said I was meant to have WiFi the same evening - 30 days later I still had no internet.

    I had to ring customer services once a week to get an update, every time they just complained about OpenReach being the problem and that they could do nothing to help. Each time I was promised someone would call me back with an update - I received nothing but crickets.

    Every two days NowTV would instead text me, stating I would get an update in another two days - same text, never an update. This just kept rolling on without zero indication that the problem would ever be fixed.

    I cancelled my contract after a month of no action on this issue but I didn't receive confirmation until two weeks later that my account has been closed..!

    I quickly signed up with TalkTalk and in less than two weeks TT has managed to send an OpenReach engineer to identify the problem and now BT is coming to fix my line this week. That easy huh?

    NowTV said I could potentially qualify for compensation - of course, any of my requests about this have been ignored :)

    NowTV, stick to video streaming please, you clearly don't know how to offer decent broadband service.
  • Reviewer
    Location
    Middlesbrough
    Reviewing
    NOW Broadband
    Date
    Comments
    Absolutely worst broadband I’ve ever had in my life!!! Never had any tv apps buffering and point blank not working ever!! Can’t update any of the apps or software on my tv, have to switch the Wi-Fi off on my phone to get it to work I’ve only ever had two bars on my phone since it was installed I’m two days out of my cooling off period but I’ll happily pay to get rid of this garbage I’ll personally bad mouth and put this company off to everyone I meet absolutely -100 utter trash!!! Fuming!!!
  • Reviewer
    Location
    Reviewing
    NOW Broadband
    Date
    Comments
    AWFUL. WHY is the internet broadband industry set up at the mercy of Openreach engineers. Internet should be like electricity - when you move house you should be able to plug in router and it works. NOT wait 10 working days for an engineer to flick a switch in a local box. NOW and other providers need to campaign for openreach to supply shorter work times.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Comments
    Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Comments
    Absolute waste of time, they are a bunch of complete incompetent idiots, from day 1 I have had nothing but disconnects ( between 40 and 60 daily) or it wont even connect to the internet for minimum 4-5 days, the customer service is absolutely atrocious, I'm actually surprised this company hasn't gone under or been investigated for theft because they are NOT providing an internet service, wouldn't even go with these if they paid me to stay.... JOKE COMPANY!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.