699 Customer Reviews over 18 pages
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- Location
- St Helens
- Reviewing
- NOW Broadband
- Date
- 2019-11-12
- Location
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- Location
- MANCHESTER
- Reviewing
- NOW Broadband
- Date
- 2019-11-12
- Comments
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More like next year TV, my partner and I decided to move over from sky back in late July. We were supposed to go live on 21st august. Was then changed to the 27th fair enough. It's now 11th November NOVEMBER and we are still waiting to go live!! My partner has phoned up several times and been on live chat even more. atleast once a day (sometimes 3-4 times a day on the phone because they hang up half way through most of the time. Have been being told for ages that we will have an update soon or its with open reach blah blah. Was told yesterday that we will be live on the 21st November!! 3 months is absolutely shocking and that's if it even does go live... What an absolute joke my partners been friendly and patient on the phone/live chat all the way through but to me it's unacceptable!
- Location
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- Location
- Wheddon
- Reviewing
- NOW Broadband
- Date
- 2019-11-08
- Comments
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My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
- Location
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- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2019-11-04
- Location
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- Location
- Exeter
- Reviewing
- NOW Broadband
- Date
- 2019-11-04
- Comments
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I marked the reliability down because I did have ongoing problems for a few months but this was mainly my fault. I changed from Sky to Now TV about 18 months ago, as expected, the Now TV internet worked without any need to change the old connections or Sky Q hub. When I started to experience problems, I suspected it was probably down to the router, however, I delayed connecting the Now TV hub due to my own laziness and not wanting to reconnect the many devices to the new hub. Last night I gave in as the speeds had become unusable, since then, everything has worked just fine and we don't even need the wifi booster that had been necessary to get wifi upstairs without the Sky Q multiroom box.
In response to the reviews claiming terrible customer service, I've found them very good when I have bothered to contact them. When moving house, the change was quick and seamless (much better than past experience with Sky and BT), even extending the special offer I got when I signed up without extending my contract, giving me the reduced fee long after I was free to leave.
All in all, I think for the price, they offer a good service. You get what you pay for and if you want better speed and reliability, it's going to cost more.
- Location
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- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2019-11-03
- Comments
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Appalling customer service. We've had several issues with NowBroadband over the past year. The reach of the signal is absolutely terrible, we've had to rearrange the entire living room to allow the Wi-fi signal to reach the consoles despite only being four meters away originally. The box continuously turned off and required a reboot. The company has no telephone number stated anywhere on their page. We spent several hours searching up ways to contact them, every number stated on Google was a blank or warned of a £6 charge. Eventually we found a customer only number, concealed at the bottom of the broadband terms and conditions page. However, this number took several attempts to connect to, as the first few tries we were only connected to an echo of ourselves. The live chat is also absolutely useless. A small quantity of their staff are illiterate and impossible to communicate with. Others are entirely incompetent and no help whatsoever. On several occasions I encountered a chat which provided me with no response other than the chat starter of "Hello I'm... to start with can I please take your full name and email address please." followed by no further replies for over ten minutes. Not to mention the account login itself was down for over three days at one point in September, preventing me from accessing my payment details to check the end date of my 12month contract (since they don't contact you to inform you of this). Furthermore, if you try to change your email through your account (which the website states is what you should do), even if you are with nowBroadband only (no connection to nowTV) your email is in fact only changed for nowTV rather than the broadband services. Only reason I am not leaving a 1 star review is because every so often I happened to stumble upon a member of staff who was not only extremely helpful but also went out of their way to help sort out issues which were not caused by themselves but rather by other members of their team.
- Location
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- Location
- Totton, Southampton
- Reviewing
- NOW Broadband
- Date
- 2019-11-01
- Comments
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Like many others i wish we had read the reviews. speed improved since we have been with them (as ours was dismal with talk talk) but why oh why does the internet go off when our land line rings? wonder if these company's want us to get rid of landlines and only use mobiles!!
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-10-31
- Comments
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Excellent broadband service. Price is very competitive. The offer without minimum contract saved our life. I usually don't post reviews but NowTV Broadband was a very good reliable service.
- Location
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- Location
- East Midlands
- Reviewing
- NOW Broadband
- Date
- 2019-10-26
- Comments
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This company seemed ok when they first started, it was small and well funded I imagine, so makes sense. But now suffers from being bigger than it can handle - hence the laughably poor service.
I was told I had months left on a contract on the 30 day rolling contract I joined with! Obviously I raised a complaint and requested a copy of the calls that had taken place between myself and NowTV.. I have requested this information 4 times over 3 months and still have received nothing, despite them agreeing to send it (as is everyone's right) and my raising a complaint every time.
Things have got so bad complaints have been with the data protection commissioner.
I have dealt with bad companies before, but NowTV have created their very own low level!
- Location
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- Location
- Chapel En Le Frith
- Reviewing
- NOW Broadband
- Date
- 2019-10-25
- Location
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- Location
- Barnet
- Reviewing
- NOW Broadband
- Date
- 2019-10-16
- Comments
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I am due to move house in 1 month. I called them a few weeks ago to schedule this and even had email confirmations to say that the broadband will be switched on the correct date. They shut off my broadband a month early and couldn't get it back. They then said it would take up to 2 weeks to get back, until someone else took the last spot in the green box outside. Now I am without broadband for a month until I move. Thanks NOW TV!
- Location
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- Location
- Oxfordshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-16
- Comments
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Would give a zero if i could, signed up once and booked an engineer but when I called up to check this, they said my account had not been created. The person on the phone set us up for an engineer to come out in 2 weeks time, only for our order to be cancelled without giving any explanation. When I called up they said we had no capacity for broadband with them, which they didn’t mention any of the other times they were taking my card details.
Absolute shambles. Had a member of the customer service team put the phone down on me mid call twice
AVOID
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2019-10-16
- Comments
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Broadband was reliable and speed as advertised. Wifi signal was good enough for me in a flat, can't speak for further away though.
Found their customer service excellent, especially the live chat. Always got what I wanted done with it within ~10 mins.
Especially impressed with how easy and quick it was to cancel.
- Location
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- Location
- HAWICK
- Reviewing
- NOW Broadband
- Date
- 2019-10-15
- Comments
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I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
- Location
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- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
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Avoid at all cost. Semaphore would be quicker and more reliable. Internet connection is intermittent and WiFi only works if you sit within 30cms of the hub. I will ditch this provider as soon as my contract ends.
- Location
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- Location
- UK
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
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STAY AWAY!! Worse broadband ever. I have been with Sky and EE before. Never have the experience of every 5 minutes internet cuts out like Now TV. If you want to call for service, you need 2 hrs to wait for someone to pick up.
NEVER AGAIN. STAY AWAY from this broadband. Buy cheap buy ****.
- Location
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- Location
- Emsworth
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
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Absolute rubbish company. Installed Wednesday and been off and on ever since. If you use their online form nothing happens, if you call them expect 30 plus minutes of muzak. My advice is don't ever consider this company for any kind of broadband supply.
- Location
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- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-12
- Comments
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Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
- Location
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- Location
- Adamson
- Reviewing
- NOW Broadband
- Date
- 2019-10-10
- Comments
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I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.
Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.
Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.
But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.
On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2019-10-08
- Comments
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AVOID! The broadband is slow, the router is hopeless compared to the previous BT5 and customer service is slow and just fobs you off. A poor product and whilst BT wasn’t fantastic it was way better than NOW. A bad move!
- Location
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- Location
- Hatfield
- Reviewing
- NOW Broadband
- Date
- 2019-10-07
- Comments
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Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
- Location
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- Location
- Worthing
- Reviewing
- NOW Broadband
- Date
- 2019-10-03
- Comments
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This was quite frankly the worst customer service I have ever experienced.
I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.
Avoid at all costs.
- Location
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- Location
- Streatham
- Reviewing
- NOW Broadband
- Date
- 2019-10-02
- Comments
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Waste of time and money - AVOID
We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.
Typing that out it's so bad it almost seems made up but they really were that incompetent.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
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I've read similar reviews here.. Unfortunately too late. Two weeks have past since the engineer came to my house to install the broadband. He couldn't finish the work and I had no update that day. I called NowTV to find out what went wrong and they didn't know. They promised to call me the day after to give me an update but they didn't. I tried to chat with them online and finally they could spot one of the problems. The woman I spoke to promised to keep me updated. 3 days later I happen to speak to the same woman in the chat so I asked about that update she reassured me I would get. She said she sent it and it finally turns out that she sent it to the wrong email address. Her response "my bad".
I still don't have internet.
I thought that they had a good deal but considering the hassle and energy I've wasted, I would never choose NowTV and would definitely not recommend it to anyone.
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
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Absolutely rubbish customer service have waited 1 month and still not got internet connected had router arrive within 5 days but bt service for phone line rubbish and no help or support or contact from now tv i still wait.
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
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Premise: I like to be left alone. I hate getting promo emails and being bugged about what 'more' I could get from the service. NowTV leaves you alone - some love this, some hate this.
The one downside is that sometimes they leave you alone a bit too much, like not warning you when the costs are going up because the 12 months of contract are over. But everything else that they could tell you about is just really easy to find on their website, so I actually prefer it.
The offers are very good, especially for someone on a budget, like me.
The broadband was just fine, speed was great, worked great even with several devices connected to the WiFi.
It did occasionally give some problems when it would temporarily stop working (for 10 to 30 minutes) and all you could do was wait - but I'm pretty sure it has more to do with the location of my flat 'cause I had this same exact problem with the previous provider.
Customer service is fine. Actually the best cancelling experience I've ever had. I've recently had to cancel after over a year with them because I'm moving country, and it was all done in 3 minutes. I've always been kept on the phone for half an hour trying to cancel services, instead the operator didn't insist, was very nice throughout, never pushed, and was super helpful in cancelling the plan just before the next payment. Awesome experience right there.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-28
- Comments
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Shocking company. Would not recommend. Waiting weeks for broadband and then it was cancelled, no explaination, can’t tell us why. Have to replace order and wait another two weeks. Told multiple times we’d be called to be updated, never was contacted by them. Had to wait on hold for over an hour every time. Shocking
- Location
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- Location
- sheffield
- Reviewing
- NOW Broadband
- Date
- 2019-09-28
- Comments
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Avoid like the plague! They have a billing system that is terrible and will not take the payment when it is due. Their online bills system does not work and you get fobbed off when you call about it. The retentions staff speak to you like you are a piece of garbage! Cannot physically wait to move away from them! Even talk talk are better and that is saying something
- Location
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- Location
- wolverhampton
- Reviewing
- NOW Broadband
- Date
- 2019-09-21
- Comments
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all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2019-09-10
- Comments
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What a pile of rubbush , worst internet I have ever had , lies about speeds and blames the walls in my house I could lots of 4 letter words to describe this service
- Location
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- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-09-09
- Comments
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Really wish I had read the reviews before signing up to this. The broadband is almost unusable, it drops out every couple of minutes. To use the WiFi I have to sit next to the router, might as well have a wired connection. Customer service were excellent when I was ordering the service, but when trying to complain they were less so, they didn’t even answer the phone.
- Location
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- Location
- Murton Seaham
- Reviewing
- NOW Broadband
- Date
- 2019-09-07
- Comments
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Have landline which keeps only allowing calling out and keeps going of when trying to call in.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-04
- Comments
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Things that have gone wrong:
1. NowTV misdelivered my router, by spelling my name wrong.
2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
5. There has been no attempt to address the issue of the late connection or the false updates.
Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
- Location
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- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-09-03
- Comments
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Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
- Location
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- Location
- IG6
- Reviewing
- NOW Broadband
- Date
- 2019-09-03
- Comments
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Was recommending NOW to friends but they said lots of bad reviews here, so here I am, writing a positive one. Had FAB (VDSL) for 18 months, at 12th month cost jumped, called them up and they renewed at a more reasonable price + a voucher. Always good bandwidth, has been reliable for my work VPN and NOW TV & PRIME don't lag or jitters. Not the cheapest VDSL price plan but I've had cheaper ones before (beginning with an "O"), happy to pay a tiny bit more for reliable service. My area is in IG6 and I have been a happy customer.
- Location
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- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2019-08-31
- Comments
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The only time NOW said they would call me?? When my new supplier told them I'm switching. 3 weeks trying to speak to a HUMAN to find out why my bill had been increased by £16 a month.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-29
- Comments
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Literally awful.
My order was cancelled twice and I was simply sent texts on both occasions that I had to ring customer service. Expect to wait nearly an hour to speak to someone. Once you do they push back the date for another two weeks and can't even give you a reason as to why. Honestly the worst company let alone internet provider I have had the experience of dealing with.
Perhaps the silver lining is that they showed how terrible they were before I was locked in for twelve months, but I would do everything to avoid this company.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-25
- Comments
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I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.
Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-25
- Comments
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Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
- Location
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- Location
- Hertfordshire
- Reviewing
- NOW Broadband
- Date
- 2019-08-23
- Comments
-
4 weeks after I purchased the broadband package it has still not been installed. 4 phonecalls to NOW Broadband - the rudest customer service agents you will ever have the pleasure of speaking to. If they promise you a call back from a manager, they are lying. Complaints are not recorded correctly, if at all. The call will never come. Cancel your service if you haven't done so already, request your compensation and get out quick! What a shambles!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.