699 Customer Reviews over 18 pages
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-03-08
- Comments
-
ABSOLUTELY DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Absolutely disgusting service. Had someone come out to install, they couldn't install, apparently lied to their company and nowTV wouldn't believe me that he couldn't install due to problems with the building and made me book a second day off to have another person come and install, just for them to tell me the same thing. 2 and a half months later I am STILL having to chase them for their apparent 'automatic compensation' for any delay. I have been told the wrong date 3 times now and I am at my wits end chasing these guys. Absolutely appalling. Not worth the hassle one bit. Will rip you off and take your money.
- Location
-
- Location
- Ribble Valley, Lancashire
- Reviewing
- NOW Broadband
- Date
- 2020-02-29
- Comments
-
I am very pleased with the standard of service that's been provided. The line has by and large been very reliable and stable, and in the entire first year there has been only one episode of outage which lasted overnight. I can't fault the service provided by the call centres either, they factored in my request as an existing customer for better terms in my new contract.
I would highly recommend this provider.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2020-02-28
- Comments
-
Terrible internet and unhelpful service.
Always telling you different "tips" which don't work.
Leaving Nowtv today.
- Location
-
- Location
- High Legh
- Reviewing
- NOW Broadband
- Date
- 2020-02-28
- Comments
-
Swapped from Plusnet 6 months ago, easy to set up and speeds have improved.
Better 5Ghz signal than previous one.
Router seems reliable.
Very pleased with package deal, £25 fibre + all calls.
Website clearly laid out & simple to navigate. Router page allows easy configuration which suits me. Some suppliers routers restrict settings.
Highly recommended.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2020-02-25
- Comments
-
We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
- Location
-
- Location
- Hatfield
- Reviewing
- NOW Broadband
- Date
- 2020-02-23
- Comments
-
The only problem I had was the Broadband box kept on resetting itself but problem solved within a few days of them sending out a new router other than that broadband speed quite high hi very good no cutting out no issues customer service has been polite I would recommend it
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-02-21
- Comments
-
very poor Company cancelled my order without notify me,when i asked how to complain no advised given to me.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-02-14
- Comments
-
Only put one star each as no stars was not an option. Signed up to broadband deal with 3 months free TV, have never got the free TV and keep going round in circles when making a complaint. No way to talk to anyone and no one responds to other complaints. DO NOT USE THIS COMPANY, THEY TAKE YOUR MONEY AND THEN IGNORE YOU.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2020-02-12
- Comments
-
I just renewed for another year. My bill went up after the end of my introductory year. I Couldn't be happier with the outcome of my call. A five minute phone call reduced my monthly bill to better than I was paying before, they refunded the difference from the previous month and threw in 6 months sky cinema.
If I ever need to speak to customer service I have always found it quick and easy to get hold of someone, no endless loops of robots. Always get through to an English speaking person able to understand me.
Never had any issues with connection or speed and I am on the middle package.
- Location
-
- Location
- Ashington
- Reviewing
- NOW Broadband
- Date
- 2020-02-12
- Comments
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Found them a mixed bag. The actual broadband has been pretty good (good speeds and wasn't too bad for dropping out). The online account system is pretty minimal though and does not confirm what your contract end date would be (you have to work this out from your timeline and original email stating contract length). They also do not inform you when you are nearing the end of the contract, they just up your DD without notice. I contacted them regarding this saying it's ridiculous that they make it so difficult to find your contract end and that they should be at the very least emailing you as a courtesy to say your bill is changing. I did get a fairly quick response but it basically said your end date will have been in your joining instructions...
- Location
-
- Location
- Northallerton
- Reviewing
- NOW Broadband
- Date
- 2020-02-06
- Comments
-
Switched to them using Uswitch for Broadband & TV
Five days after switch still have no phone or internet. I work from home and it just a disaster.
Can’t get anywhere with the call centre.
Nightmare.
- Location
-
- Location
- Stevenage
- Reviewing
- NOW Broadband
- Date
- 2020-02-05
- Comments
-
Ordered broadband kit in November but never received.
Called them in December to notify that kit not received yet, new one sent out.
Never received any router still charged since November.
When I called to notify that I didn’t received the kit no refund offered.
Had to cancel after 4 months paid without being able to use the service at all.
- Location
-
- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2020-02-05
- Comments
-
Switched from Talk Talk to Now TV in October 2019. The Now TV broadband reguarly matches the advertised speed so that's not a problem, but almost every day at different times there are moments when you open an app and it won't connect. You try to open a web site, and it won't connect - even though it says connected to the internet. This is across multiple devices, TV, IOS iPhone, Android tablet. Looking on line others say it's the Now TV router that's the problem. I think they're right as my previous Talk Talk account's speed was half the advertised rate of Now TV's, yet I never had any problems connecting to or with anything. It's specifically bad with apps/sites that use heavy data such as YouTube, Plane Finder, Google Earth, Netflix, and sometimes even a simple site like Ebay! About 50% of the time with those apps/sites you just sit watching them trying to load - it's so frustrating. Been to Now TV web site to troubleshoot - also frustrating. It recommends all the obvious stuff that I've already done, (thanks)! So I try to contact them and there doesn't seem to be a way that works. There's a Chat Live button, but it doesn't work. As soon as my contract runs out (only 8 months to go) I'll be off to another provider. Not impressed.
- Location
-
- Location
- Stafford
- Reviewing
- NOW Broadband
- Date
- 2020-02-04
- Comments
-
Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
- Location
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2020-01-28
- Comments
-
Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
- Location
-
- Location
- Basingstoke
- Reviewing
- NOW Broadband
- Date
- 2020-01-27
- Location
-
- Location
- Southend
- Reviewing
- NOW Broadband
- Date
- 2020-01-26
- Comments
-
Been with them for over a year now. Purchased their WiFi as it was the cheapest on the market for where we were living and it was our first house. The connection was crummy but I put that down to us living in a very old house. Unfortunately when we moved to our new flat around 6 months later the connection was even worse. I had contacted them to arrange the move and they were fairly helpful (if you use the online chat) but withheld the fact they would be charging me for said move. Something I asked about multiple times and always received the answer no. After checking through my package a few weeks ago I noticed that 1 my broadband speeds were way below what I was guaranteed and also that they had raised my bill and neglected to tell me. Their broadband gets less than 1mbps upload speed and highest download I’ve ever had is just over 8mbps. Really not worth the money and hassle. You’ll use your mobile data more than their broadband.
- Location
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- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2020-01-17
- Comments
-
Shocking wifi signal from the hub 2.sat in same room as router and the signal is poor. Go into another room and its loosing signal and not fit for purpose
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2020-01-11
- Comments
-
Absolutely poor. They screw up, blame the customer and then charge to close the account. Don't use them!!!
- Location
-
- Location
- Northern Ireland
- Reviewing
- NOW Broadband
- Date
- 2020-01-10
- Comments
-
Had the internet just over a year, was on BT the past 10 or so years. BT internet would usually disconnect around 12-2AM at night likely to perform maintenance, this never happens with NOWTV which is always good when your in a competitive gaming match and dont get disconnected.
The speed is reliable and decent for what I pay, 25 squid for 36Mb, good for downloading steam games etc. Overall no complaints.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-01-09
- Comments
-
Just don’t bother even thinking about joining them, used them for 2 years at 2 different locations and never got even close to the “guaranteed” speeds. Customer service doesn’t exist as far as I’m concerned you might as well call a brick wall, least you know what you’re in for. Not had many issues with the internet dropping but when it does...it does, and it doesn’t come back till you’re too pissed of to even wanna use it. Heap of rubbish, stick to playing outside.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-01-06
- Comments
-
I waited over 2 months since joining Now TV and still had no internet or phone service! I had to do all the calling and chasing. No updates. I was always promised an Engineer would come out within 5 days but this Engineer never appeared in over 2 months. I was then charged for the privilege of no service whatsoever, promised a refund which never materialised. Funnily enough after wasting over 2 months of my life, which cost me money, & zero compensation, I cancelled my ‘services.’ I am now with Virgin Media who in comparison were helpful, quick, easy, and better all round! I WOULD NEVER RECOMMEND NOW TV TO ANYONE, DON’T WASTE YOUR TIME WITH THIS SHOCKING COMPANY!
- Location
-
- Location
- Morley
- Reviewing
- NOW Broadband
- Date
- 2019-12-30
- Comments
-
Overall i'm very very happy with NOWTV Broadband, not a single issue as far as speed is concerned. Great customer service, although I had to knock them down one star as their technical knowledge is lacking and it took two tries for them to understand my enquiry. (explained below)
The second issue is the Router for WIFI range is not strong. I have most of my house CAT 5 cabled up, however mobile phones cannot be cabled and as such I was receiving only between 1/4 to 1/2 signal quality on wifi when upstairs-with it actually dropping out on occasion.
- Location
-
- Location
- NE London
- Reviewing
- NOW Broadband
- Date
- 2019-12-25
- Comments
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BY FAR THE WORST PROVIDER at the same address and with the same set up (router, gadgets, tv, console have been at the sam spots for 5 years!).
I havens seem such poor service on anything. Literally. Ghe only reason i picked nowtv was the 12 months contract. If bt wasnt such a rubbish provider chucking 24 month contracts down peoples throats i wouldnt change but hey...
Since i joined nowtv, never enjoyed stable internet, their poor router doesnt do the job at all, you cant replace it either because of some router option 61 or some sort of rubbish...as if it s such a magical super internet, everyone is in a queue to hack it...
Movies are interrupted all the time, router needs reset every day, forget about ps4 or xbox...
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2019-12-23
- Comments
-
They decided that my “offer” was over and took an additional £50 out of my account.
How is this even legal?
I had straightforward broadband, there was no offer.
Please do not use this company, I am struggling to get anywhere to recover my money, I will be reporting them to consumer ombudsman.
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2019-12-22
- Comments
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Worst WiFi EVER! There is barely any customer support therefore any problems you have are basically impossible to fix. Don’t allow bank card changes! The sad excuse for the chat tool is ridiculous, they don’t help at all. Been charged random amounts constantly £1s and £4 coming out all the time. The broadband will just go down for a hours, which is an inconvenience!
- Location
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- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-12-15
- Comments
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This is the worst company I have ever had the misfortune to associate with. I tried and failed for 6 weeks to get broadband with these people. My neighbours managed to get broadband with them though, unfortunately it was my broadband as they disconnected them and made their phone and WiFi drop out for a month. They failed to call me back regularly and their customer service was truly awful. Please don’t ever consider working with Now TV Broadband. They’re a subsidiary of Sky so they should be ok. They had one job and they simply couldn’t do it. Absolutely useless.
- Location
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- Location
- Northern ireland
- Reviewing
- NOW Broadband
- Date
- 2019-12-14
- Comments
-
Absoulutly brilliant, talked through everything,given times that suited me, broadband is great. And I am 63 years old
- Location
-
- Location
- South East
- Reviewing
- NOW Broadband
- Date
- 2019-12-04
- Comments
-
AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.
All of my previous ISP's were providing a good service with no service issues.
MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2019-12-03
- Comments
-
I have had now tv broadband for just over a month and it goes off 7/8 times a day for long periods. As i study at home the internet is quite important so i have rung to check my line, to be told it was fitted wring but nobody could come to fix it for a month. I was told no several times that i couldnt cancel and eventually was hung up on.
I received an email the next day saying my conplaint had been dealt with and closed? My wifi still isnt working and now i cannot get through to anybody.
Really disappointed
- Location
-
- Location
- Lincolnshire
- Reviewing
- NOW Broadband
- Date
- 2019-12-01
- Comments
-
I'm confused by all of the negative reviews on here. I am with Now TV Broadband and can only give them top marks. I was with BT and when I moved home they tried to trick me into a new contract. By trick me, I mean this was not mentioned throughout the moving requisition process, BT in very small print in the confirmation email! So I left them. Prior to that I had been with Talk Talk which was a total disaster! My download speed was supposed to be 36 - 40 mbs but was never above 30 mbs, and went down to 2.5 mbs but they weren't at all interested in sorting out the problem. Both BT & Talk Talk contracts were for 18 months. My Now TV contract is for 12 months, a length I can accept as if I am not satisfied at the end of it, I can go elsewhere. By the way neither previous gave free anytime calls to both landline and mobile numbers, only weekend calls to landlines only. And were both more than what I am paying now!
- Location
-
- Location
- Christchurch
- Reviewing
- NOW Broadband
- Date
- 2019-11-28
- Location
-
- Location
- Stoke on Trent
- Reviewing
- NOW Broadband
- Date
- 2019-11-26
- Comments
-
!!!AVOID AT ALL COSTS!!!
Customer services departments are shocking.
I’ve been with Now Broadband since February 2019. At the beginning of November I received an email saying my line was being swapped so their service would be discontinued. I rang to find out why as I wasn’t swapping my line and was told that it was likely a neighbour who had put the wrong address in, so they had sorted this and my broadband would go on uninterrupted. At this point, had no issues. Spoke to my neighbours for a few houses down and all confirmed they were not changing providers so was a bit confused, but these things happen so no anger yet.
10 days later, I receive another email saying my broadband will be taken over by another company and they were trying to convince me to stay. Well as far as I was concerned this wasn’t happening, so I rang them back to find out what was going on. Again I was told that there were no issues and that my internet would go uninterrupted.
On the 15th, my broadband was cut. I rang back and escalated this to the CS management who apologised and said this would be sorted. I was offered two months free broadband (around £54) and that the broadband would be activated as soon as possible. Turned out the earliest they would be able to reactivate this would be the 29th November, which wasn’t ideal seeing as I work using the internet and have had to take unpaid leave and what they were offering didn’t even match a days wage, but I’ve had to manage and wait.
So yesterday, I received an email saying that this was all being cancelled. I rang twice and the customer service advisors put the phone down on me both times. I rang a third time with the intention to speak to a manager about this and was met by an advisor who was incredibly rude and refused to escalate my complaint. As a result, I cancelled the broadband and asked for a refund - it’ll be interesting to see if this refund comes through.
Overall very poor service from a worldwide company. In terms of the broadband quality when it was working, it was mediocre at best. The connection would drop regularly and was very slow on all devices. My recommendation to anyone thinking of using Now Broadband is to look elsewhere.
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2019-11-26
- Comments
-
Router is seemingly useless outside any room it’s in. Speed is as advertised so can’t really complain there. Customer service is ridiculously bad. I submitted a complaints form two days after installation (bearing in mind I had a 2 week period available to cancel with no charge or repercussions) and they contacted me after 18 days!
Hilariously bad. If I weren’t moving again soon I would’ve cancelled after day one due to bad router.
- Location
-
- Location
- Central Scotland
- Reviewing
- NOW Broadband
- Date
- 2019-11-23
- Comments
-
Just renewed with NOW Broadband. Price increased after initial 12 month contract. Before switching asked for better deal. Offered one less than my orig deal for same service.
Customer service was superb. Little bit of a wait after initial security check but it was sat afternoon. Pleasant, knowledgable... just superb. Top class.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-11-20
- Comments
-
Now Broadband are the worst company I have ever dealt with. Continuous lies and false promises – blaming any error on Open Reach but not offering more explanation. Circling back on errors that I had known were fixed. I spent a month trying to get online, in the end went for BT who got me up and running immediately. Now Broadband customer services were extremely patronising and unhelpful. Their answer is literally, we will let you know in two weeks when there is an update... not if you will go live... if there is an update. Just the worst experience. Avoid at all costs!
- Location
-
- Location
- East leake
- Reviewing
- NOW Broadband
- Date
- 2019-11-18
- Comments
-
Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
Cant contact anyone either by phone or their online chat as it froze.
If I could have given them no stars I would of
- Location
-
- Location
- Fishlake S/Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2019-11-16
- Comments
-
keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
- Location
-
- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2019-11-13
- Comments
-
Asked to keep my landline number as it's a business number I have had for 24years and guess what they gave me a new number which they say can't be reversed so after a week I left
To go back to original supplier who said they would get my number back
So how could now not manage
Hopeless
- Location
-
- Location
- Rotherham
- Reviewing
- NOW Broadband
- Date
- 2019-11-13
- Comments
-
Installed 3 months ago, moved from Virgin, what a nightmare, got super fibre thinking it would be good, it drops off on a daily basis it, the speed is slow, Netflix buffers on SD, the hub is 10m away front the TV with no walls, I complained and they said they would send a specialist engineer out from Openreach, he advised that everything was OK(equipment and connection) but the WiFi was just poor, I called NOWTV and they said they don't guarantee a wireless service only a wired service and it would cost me £70 to cancel, joke, AVIOD LIKE THE PLAGUE!! Back to Virgin for me
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.