NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    1.8 stars
  • Customer Service
    2 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars

Based on 274 customer ratings since 2023-04-13 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

693 Customer Reviews over 18 pages

  • Reviewer
    Location
    Sale
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute shocking service how can they call themselves a broadband company speed always slow keeps buffering constantly if could get away from them then we would
  • Reviewer
    Location
    Keighley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    literally don't understand how now tv have the cheek to charge you for this. My old dial up Internet was quicker and more consistent than this. Absolute load of **** don't waste your money or time as that's all you'll do waiting for something to download.
  • Reviewer
    Location
    Buxton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad! Terrible! Not fit for purpose!

    Not only is their broadband laggy and drops connection several times a day, almost all the time in a gaming session. The reach of the router is terrible! And as if all that wasn't bad enough, they take money from your account without hesitation, sometimes up to 3 times within a 30 day period! And if they take a payment complete off their payment schedule , and you don't have funds to cover it, they soon threaten to cut you off!

    Definitely the worst isp I have ever had the misfortune of signing up to!

    I'm currently trying to leave Now, I have been for the past 6 weeks, all the while they won't relinquish my landline to the next isp! Never have I ever had any issues swapping before, even the customer service rep at the next isp have said this is a regular occurrence with Now, my guess is trying to bleed customers for as much as they can! My advice would be to absolutely avoid this company, they're cheap for a reason! Worst company ever! Worse that Three!!!!

    Trading Stanards & Financial ombudsman here I come!
  • Reviewer
    Location
    ALTON
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Very quick to take a payment but when it comes to actually getting it activated I am left waiting. No feedback, just told to wait another 24 to 48 hours after the due date.

    Working form home without broadband is causing endless hassles. Should have gone elsewhere.
  • Reviewer
    Location
    London W13
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Creeps along at the speed of sludge when connected, which it very often isn't
  • Reviewer
    Location
    Paddington
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service. Promised callbacks after two cancelations (due to their incorrect filling in of address) never followed through. I was left waiting, paid for delivery twice only to be cancelled, and told the following day that the broadband speed offer was never even available for my area. Ridiculous!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed up NOW TV Broadband for £18 pm with 6months entertainment pass, but they took my payment card I asked them I don’t want to put in auto renew so why you holding my card details they didn’t remove my card detail
    Then I had a look at this page as disastrous experiences with them so I decided to cancel , I called them but they never pickup the phone even after 55 mins so I hanged up I speak to their chat ppl they didn’t responded , so finally I had to contact my previous supplier and stop being taking me away by this ppl and they immediately stopped since I was under cooling off period
    Now tv had to cancel
    I’m happy I’m not with this NOW and never in future
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Speed comes and goes all the time. Speed often so low it is unusable. Very hard to contact customer services. Avoid them.
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The box did not work with ethernet cable or wifi
  • Reviewer
    Location
    Lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking wifi signal from the hub 2.sat in same room as router and the signal is poor. Go into another room and its loosing signal and not fit for purpose
  • Reviewer
    Location
    Ammanford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Had the broadband box sent tried all the connections . No joy.
    Put on technical test . No joy.
    Phone the number for customer service 1 for 40 plus minutes
    2 for 45 minutes
    3 for 22 minutes until it was closing time 8pm
    lol
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up for fibre. Due 30 April.not supplied. Phoned 10 times and no reason given . Kept closing complaint though not resolved. No service to date and no feedback. Utterly appalling service. Should be made to stop offering broadband as obviously incompetent
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can’t get signal in next room 3 metres away.
    Signal sometimes goes slow/ buffers, in same room as router. This is fibre broadband.
    Customer service keep repeating it must be the ‘environment’! won’t accept it is the type of router. Even though I have explained over and over again, I have NEVER had this problem with other broadband services.
    Totally dissatisfied
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just left Now Broadband thankfully. Absolutely diabolical - don’t go anywhere near them. I’ve been with several providers, but I’ve never had broadband so slow which keeps disconnecting . Customer service absolutely terrible as well..
  • Reviewer
    Location
    lancaster
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful service, no broadband for 3 weeks, having to ring 5+ times for total non answers blaming openreach, was told every time someone would be in touch but nobody ever was, but hey, at least i was told i would be compensated right? wrong, when enquiring further about the compensation i was told i wouldnt be getting any and my account specifically was denied this, absolutely shockking especially with people working from home and having wifi is vital for this to work. and to top it all off theyve charged me 5.68 for calls i didnt make. do not go with this company, absolutel d***heads
  • Reviewer
    Location
    Hampshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely shocking - waiting 12 weeks and still no broadband. has been set up 3 times and then cancelled after 48 hours. no ownership in NowTV. avoid at all costs.......
  • Reviewer
    Location
    Paisley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with them a while its good value for money when it's working but once you have a problem it's game over. Over 2 weeks now with no service, had engineer out a week ago for 3 hours couldn't find any faults etc said its probably a problem on now tvs end... now tv said it was my router, told not would be here on the Monday, they never sent it and then bare faced lied to me said it got lost in the post,sent me one eventually and guess what.... Still doesn't work.. There now wanting to send another engineer when we all know the problem lies with them... Will not accept any responsibility whatsoever for the situation just keep asking to be patient.. a would defo avoid unless you want to waste about 50hours a week on the phone trying to get them to fix their problems. Joke of a company
  • Reviewer
    Location
    Lincoln
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst provider I have ever been with. Customer service is non existent, always blaming the customer for the glacial broadband speed. Never take responsibility for their poor service. Broadband works 5 minutes out of the day and that's about it. NEVER GO WITH NOW BROADBAND. It will be the worst mistake of your life
  • Reviewer
    Location
    Bury st edmunds
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst service . Always disconnecting and never sole the problem. Customer service lie to you just to hang up the phone . Treat customer as rubbish . Don’t recommend this broadband . Really mistake and my advice not to go with them . You will find stranger responses from call center
  • Reviewer
    Location
    Dundee
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As others have said. Signed up to now broadband. Had an activation date. 2 days after activation date no router received. Checked website, broadband cancelled. No email to warn me. Crap
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Things that have gone wrong:

    1. NowTV misdelivered my router, by spelling my name wrong.
    2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
    3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
    4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
    5. There has been no attempt to address the issue of the late connection or the false updates.

    Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with Now Tv for a couple of years. Not great connection but I was in contract. When I moved home they failed to take my service across, blaming Open Reach. I have 3 weeks notice before moving, Sky (who own now) was the previous tenant’s provider, yet here I am, 13 days later, still with no internet. Two people work from home and it’s absolutely impossible. All our mobile data is gone and we have to buy more. Desperately poor communication from Now TV but it takes 2 weeks for another provider to set us up. I was told by them today that if I swap I get no compensation (a laughable £5.25 a day). I am unable to convey here how poor Now TV’s service has been.
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I can't say anything about the speed of the service yet as they've yet to sort out the installation. They gave us predicted installation dates and have repeatedly missed them, giving new predicted dates at the very last minute. Trying to speak to customer services is a waste of time as they won't even acknowledge that there's a problem, have absolutely zero sympathy for the predicament they have put us in and apparently require 72 hours to escalate the case to a manager.
    I wish I'd read the Trustpilot reviews before taking out the contract. I'd have paid more to not have to deal with these people.
  • Reviewer
    Location
    Devon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had Now Broadband in several properties. The switch on date never goes smoothly. Customer service is usually poor. Wouldn't recommend.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
  • Reviewer
    Location
    Surrey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cuts out constantly, worse broadband I’ve ever had with equally useless customer service. Initially attracted to the 12 months contract but wish I’d avoided now.
  • Reviewer
    Location
    durham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.
  • Reviewer
    Location
    Fishlake S/Yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
  • Reviewer
    Location
    Carlisle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered online well in advance of moving as I expected to need an engineers visit. The website told me everything was already connected and I didn't need a visit. On my activation day I plugged everything in and was receiving Internet with no issues.

    Two weeks later I was cut off. I called and they explained to me that actually I did need an engineers visit and they had emailed me asking for me to provide some dates. I gave them some dates but an hour after this I got an email to say my service had been cancelled. I called again and they told me I was too late and the order had to be cancelled, but I couldn't reorder until the phone side of the order was cancelled. It took them another week to do this and I was told it would take at least another two weeks from then to get me setup again.

    They blamed the whole thing on Openreach which to be fair I can understand that a big part of the fault lies with Openreach, however as a customer I don't have any dealing with Openreach and I was totally dependent on NOW broadband to notify me of the issue and that I needed to advise them of some dates I would be available to have it corrected. Somehow they felt that a single easily missed email was sufficient for this.

    Dealing with the customer service centre was difficult. After 5 phone calls I requested to speak to a manager because nobody could explain to me what went wrong. I was promised a call back on 4 occasions and never received it. I eventually received a call about 2 weeks after requesting it.

    I was initially somewhat understanding of the issue and I was going to reorder with them as I simply wanted my Internet restored. However my experience was riddled with failures from NOW broadband and the confidence I had in them was lost.

    I requested a full refund and this was paid.
  • Reviewer
    Location
    Blackburn
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Underhand tactics to rip you off.
    Receive an emails saying if you do nothing your bill will be 23.50 pm. Received a bill for 43 yet customer service have no interest what so ever in giving me my 20 back. Reporting them to financial ombudsman and ofcom
  • Reviewer
    Location
    Warrington
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst decision I made to choose NOW Broadband.
    I am a Key Worker for IT company and they made my days worst. very slow speed, poor customer service, now resolution till now. Don't go with their cheap pricing deals.
  • Reviewer
    Location
    Swindon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had standard broadband and ordered an upgrade to fibre. The transfer date was postponed at least twice over a week or so, then on the final date I was told I would be transferred to Broadband, Now cut off my existing Broadband and didn't set up my fibre. I called to query and was told there was a fault on my line. However, they weren't sure why they cut off my broadband. Having googled this, it's sharp practice which they use to avoid paying Openreach for 2 open lines -even if they can't fulfil their contract. I've since made numerous calls and have been told the Openreach were instructed on Saturday..it's now Wednesday. Apparently, they may contact me today or tomorrow to tell me that it might take a further 2 or 3 days to get an engineer out. My wife and I work at home and rely on the internet. Nobody at Now will chase Openreach or have any idea what is happening. It's a complete joke and I think fraudulent behaviour.
  • Reviewer
    Location
    Worcester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wouldn’t give you one star!
    Have spent the last 2-3 weeks chancing my phone line from you. Joined because you gave us a good offer, nothing but issues since start date with two engineers out
    Your router only has two Ethernet ports so had to purchase a splitter to be able to add my other lines! Then it reduced signal because of the splitter - engineer out said it’s the bad routers!
    Signal no longer reaches My ring doorbell but did with talk talk on same speed!
    My phone line is now on a stop line because your company cannot get it right! Spent hours on the phone day in day out being promised it is now cancelled it is now sorted and given verbal apology but no offer of compensation and guess what! Still no phone line showing for another provider to take over! You are awful! DO NOT BE FOOLED they may offer the best price but ask yourself why! They are desperate for new customers but are poor signal poor quality and poor service! Still haven’t got my refund still haven’t got my phone line back!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Absolutely disgusting service. Had someone come out to install, they couldn't install, apparently lied to their company and nowTV wouldn't believe me that he couldn't install due to problems with the building and made me book a second day off to have another person come and install, just for them to tell me the same thing. 2 and a half months later I am STILL having to chase them for their apparent 'automatic compensation' for any delay. I have been told the wrong date 3 times now and I am at my wits end chasing these guys. Absolutely appalling. Not worth the hassle one bit. Will rip you off and take your money.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally can not play a single online game without disconnecting. Can not believe they charge people for this service. Asked for help to improve the WiFi got no help whatsoever and now I am say here having scrape pennies together to pay the contract off. Would rather **** in my own hands and clap before giving this company a second chance.
  • Reviewer
    Location
    Scottish borders
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bit of a shambles really. Signed up with them. They took the money then cancelled the contract. Said I already had internet. I don't. Called openreach, there was no issues with my line. Nice business model, take money then cancel. No refund.
  • Reviewer
    Location
    west yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely Dire service, forever buffering, freezing, poor picture quality. Compared to BT Sport Now TV is rubbish..not worth paying for.
  • Reviewer
    Location
    Ascot
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks
  • Reviewer
    Location
    Newcastle Upon Tyne
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.

    I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.

    At this point I have stopped contacting them and have contacted my bank to raise a dispute.

    I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.

    DO NOT DEAL WITH THIS COMPANY.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service experience ever!
    took over 30min to speak with someone first, we needed a broadband, so we got it ordered, until 3 weeks later they said it will be postponed again for 3 weeks. so we should have waited almost 2 months for broadband connection! then we wanted to cancel the order and they were supposed to email the confirmation, didn't hear from them, so called again and they said it will take min 72 hours to do anything, so still waiting for our cancellation confirmation. no way to email them, only by chat and phone, you need to wait at least 30 min to speak with someone who will escalate you anyway to a different department.
    Useless!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.