699 Customer Reviews over 18 pages
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- Location
- Wirral
- Reviewing
- NOW Broadband
- Date
- 2020-11-16
- Comments
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It took me 2 months and I am still in the midst of a long process getting back my refund with them. After purchase, the box cam very quickly but there is no internet connection on the day it suppose to go live. Waited for 5 days, customer service is very poor with a lot lapses in communication. Get different instructions every single day and none of them works out as promised. Cancelled on day 5, and thought that was it but no. a month later and our refund is still not with us, called several times again with different instructions, message and timeline. Asked us to wait another month and we will get a full refund. Mid October, sent an email to charge us for early termination fee, which is more than the broad band we subscribe to. So without using their data once, i was charge the first month and now issued another letter for an early termination fee when we cancelled within the cooling off period. Called again several times, again different messages. Reassured us that is an autogenerated email and don't worry about it. Refund will be done in November. November, not surprise we got charged AGAIN. We are fuming by now and the customer services are just completely unreliable. Called again this morning and hope to get all the money refund in next few days. But this again, might be one of many promises that they can't keep. I just want to cut this relationship with nowtv asap. Wasted a lot of our time and causing significant inconvenience. Took me 2 months to decide to put it here, hope to save you from your time and unnecessary stress.
- Location
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- Location
- New Malden Surrey
- Reviewing
- NOW Broadband
- Date
- 2020-11-09
- Comments
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I wish I had read this before signing my mother up to Now Broadband - useless speed - dreadful customer service and no way to speak to a supervisor - BT is 5 star by comparison and they were pretty dreadful!
- Location
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- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2020-11-08
- Comments
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Useless. Had ordered Now Broadband package, BT Openreach engineer never turned up. I was at home all day and they couldn't be bothered to just knock on the door. Hiding behind the excuse of a missed phone call. Usually you're told to make sure someone's home on installation day. Now Broadband have been absolutely useless. For weeks I've had to chase them up for another engineer appointment. They said they would resolve the issue. A couple of times I was told a new installation date had been booked - lies. Apparently they were waiting for further advices and no appointment had been booked. When I confronted them about being lied to, the worker claimed there had been errors in the system for booking the appointment. Nearly a month later, they drop a casual email stating that my order has been cancelled. Hiding behind a vague email, not bothering to phone me to address what the underlying issues for cancellation were. I have stressed repeatedly to them that I have a lot of back log and I need the broadband installed ASAP. Too much miscommunication within their own organisation and staff are giving out mixed messages. Keep having to wait for 72 hour updates and in the end you feel that you are constantly chasing them up and they barely have the time to ring you. Really disappointed.
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2020-11-05
- Comments
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Terrible service. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks, received no phone calls. Received a text saying to call back generic NowTV number as they tried to contact me but couldnt get through. Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home :) Don't do it
- Location
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- Location
- Warrington
- Reviewing
- NOW Broadband
- Date
- 2020-11-02
- Comments
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Absolutely the worst broadband EVER, continually loses connection ,no customer service whatsoever,leaving asap as fed up with no service.
- Location
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- Location
- Altrincham
- Reviewing
- NOW Broadband
- Date
- 2020-10-29
- Comments
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Just joined them this week. Setup was on time. But quickly found the router would not cover our terraced house. Then the line keeps dropping every hour or so.
Customer service tells me the signal will get better over time... er how? So they have lost any trust.
Am now extremely unpopular with kids.DO NOT COME TO NOWTV land. It is as bad as it sounds.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-10-27
- Location
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- Location
- Shropshire
- Reviewing
- NOW Broadband
- Date
- 2020-10-26
- Comments
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Maybe very cheap but reliability and speed is awful constantly dropping out very disappointed not renewing with them now my contract is up.
- Location
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- Location
- Harrow
- Reviewing
- NOW Broadband
- Date
- 2020-10-25
- Location
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- Location
- BRISTOL
- Reviewing
- NOW Broadband
- Date
- 2020-10-09
- Comments
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after a bereavement I changed to your broadband. Your people were so caring & helpful. After a glitch installing it by only a couple of days all done really well. Just heard I will receive £75. for the delay. Such a surprise .how can anyone complain about your service. Not me so far.
- Location
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2020-10-08
- Comments
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Absolutely appalled by the service my parents have had. Despite calling 4 times to customer service problem hasnt been resolved. Promised call back from customer service. Still waiting 4 months later. Would avoid using this company for broadband.
- Location
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- Location
- London W13
- Reviewing
- NOW Broadband
- Date
- 2020-10-02
- Comments
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Creeps along at the speed of sludge when connected, which it very often isn't
- Location
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- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2020-09-21
- Comments
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I have NOW tv's Fab Fibre broadband with a guaranteed minimum speed of 36mbps. Although they tell me repeatedly that the speeds they are getting are between 28 and 36 the fastest I have ever had coming into the house are 20 (and that only ever intermittently). The usual is between 2 and 18. Rubbish.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-09-15
- Comments
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Broadband speed is absolutely abysmal. The connection drops constantly and makes it almost impossible for two people to work from home at the same time, which is not ideal at the moment.
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2020-09-14
- Comments
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Absolute circus.
They sent contractors to set up my line, only for them to tell me that my house couldn't get broadband atall. (They were wrong!) Customer service then confirmed that my house wasn't set up for it (again wrong). I cancelled the broadband, and then a week later a different engineer turned up out of the blue (without NowTV telling me they'd booked or sent one). This engineer said he could in fact set up my house, and that they'd sent third party contractors to do the work who didn't know what they were doing.
I still haven't received a refund for the 'set up' fee.
-They cant even be bothered to send qualified people to set up your broadband.
- Customer service, you have to spend ages trawling the website to find a number.
- Location
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- Location
- Glossop, Derbyshire
- Reviewing
- NOW Broadband
- Date
- 2020-09-11
- Comments
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Provision over the past year has been very good, with 14mBs download and 1mBs upload on average. Renegotiation of the deal was required as renewal cost was a steep rise. A pity they did not offer their best price in the first place! Your offer was not as good as I negotiated with NOW Broadband. Why is that? Pricing seems a bit of a mystery and your service is not necessarily the best/cheapest.
- Location
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- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2020-09-10
- Location
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- Location
- lancaster
- Reviewing
- NOW Broadband
- Date
- 2020-09-08
- Comments
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awful service, no broadband for 3 weeks, having to ring 5+ times for total non answers blaming openreach, was told every time someone would be in touch but nobody ever was, but hey, at least i was told i would be compensated right? wrong, when enquiring further about the compensation i was told i wouldnt be getting any and my account specifically was denied this, absolutely shockking especially with people working from home and having wifi is vital for this to work. and to top it all off theyve charged me 5.68 for calls i didnt make. do not go with this company, absolutel d***heads
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2020-09-05
- Comments
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Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
- Location
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- Location
- Sawbridgeworth,Herts
- Reviewing
- NOW Broadband
- Date
- 2020-09-03
- Comments
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Broadband is reliable and hasn't yet let me down. Speed is OK and get what you pay for. Only problem is the range and I have had to fit a range extender to get to rooms outside the room the Broadband hub is situated.
- Location
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- Location
- Belfast
- Reviewing
- NOW Broadband
- Date
- 2020-09-01
- Comments
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Range of WiFi router is terrible. I'm in an apartment and speeds in one of the bedrooms are negligible. Customer service is OK, although problems often take a lot of explanation and are relative to other firms slow. I've decided to cut my contract a couple of months short due to being dissatisfied.
- Location
-
- Location
- LINCOLN
- Reviewing
- NOW Broadband
- Date
- 2020-08-29
- Comments
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vodafone broadband absolutely useless. Never choose. Used them for 5 weeks. All 5 weeks i not seen broadband speed as was provided on contract. The reason was that they fixing tower and uknown when i get broadband. I decided to find other provider. Call them explain all and canceled. All was agreed. After 1 week they sending me final ugbill £245 for 12 months. To get in touch right person takes you 3 hours. Vodafone manager happy to cancel all whats happen and after 5 days i have email with outstanding balance again. This hapen 4 times. Please never use Vodafone Broadband.
- Location
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- Location
- Worthing
- Reviewing
- NOW Broadband
- Date
- 2020-08-23
- Comments
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They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.
- Location
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- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2020-08-22
- Comments
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After nearly 2 years. We are in the process of changing to another supplier. All I will say is if you are thinking of Broadband look else where. After 2 years we are giving uo with them. They have little or no interest in providing a reasonable service.
- Location
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- Location
- manchester
- Reviewing
- NOW Broadband
- Date
- 2020-08-21
- Comments
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I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-08-20
- Comments
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Used this website when looking for a new supplier and the reviews almost stopped me from going with NowTV - would really urge everyone to take these with a massive pinch of salt as people typically only leave reviews when they are upset! My experience so far (around 3 months) has been absolutely fine - customer service has been quick and helpful, the speed could be better but is absolutely sufficient for daily use even with loading videos/ movies/ streams!
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2020-08-16
- Comments
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I originally signed up with NOW Broadband as they offered the best value deals, but as I've discovered that comes at a cost. I have no issue with the broadband speeds, but I've had several issues with service drop outs. After line tests they have insisted on having an Engineer access my property at great inconvenience even though the faults have all been at the exchange.
A few weeks ago I received an email telling me another supplier had requested to take over my line. I immediately phoned them and told them this was a mistake and not the case. I was advised they would put a stop on the line transfer and I'd receive an email confirming when this had been done. No email was received, so I called them back again. I was given no explanation as to why the stop hadn't been actioned, but they would deal with it straight away and I was assured my phone line would not be cut off. On Friday my phone line and Broadband were cut off! After numerous phone calls (you have to go through the same set of security questions twice every time and they have a habit of cutting you off when they try and transfer you) I've been told my only option is to sign up as a new customer again - which will take 14 days. Also, my phone number of 26 years has been deleted and I can't have it back! They have accepted they should have actioned the 'stop' on the line transfer but just didn't bother, so tough luck it's too late now!!!!!
I now have no phone and Broadband for at least 2 weeks during our 2nd lockdown in Aberdeen.
Don't be tempted by the cheap deals, they're hopeless!
- Location
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- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2020-08-15
- Comments
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I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.
After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.
My only criticism is of the modem it's self, it only has two Ethernet ports.
- Location
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- Location
- Gwent
- Reviewing
- NOW Broadband
- Date
- 2020-08-13
- Comments
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Purchased NOW broadband and the whole experience from the start has been great. Broadband went live on the expected day with no issues at all. I live in a property that has the downstairs area in a basement so I wasn’t expecting much but to my surprise I get full WiFi signal every room of my house.
So pleased, great service
- Location
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- Location
- Worcs
- Reviewing
- NOW Broadband
- Date
- 2020-08-10
- Comments
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Signed up with Now broadband this morning and requested to keep my landline number. I then received an email from them stating that they had chosen to change my number! GRRRRRRR!
Tried to reply to email and also respond via various online contact forms and complaint forms, but no response.
I have decided to cancel contract and will look for better contract with existing supplier, on hold to Now cancellations team as I type.
- Location
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- Location
- kendal
- Reviewing
- NOW Broadband
- Date
- 2020-08-06
- Comments
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absolute garbage, near impossible to contact. constant weak signal right through house.
- Location
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- Location
- Keighley
- Reviewing
- NOW Broadband
- Date
- 2020-08-03
- Comments
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literally don't understand how now tv have the cheek to charge you for this. My old dial up Internet was quicker and more consistent than this. Absolute load of **** don't waste your money or time as that's all you'll do waiting for something to download.
- Location
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- Location
- Newport
- Reviewing
- NOW Broadband
- Date
- 2020-08-01
- Comments
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Overall satisfaction is down one star due to my telephone number not being ported,i am not that worried as i only have calls telling me "i was involved in a accident".Been three weeks with Now and to be fair everything they said has been done,apart from the number porting.Good consistent speeds and no drop outs,router sent out when they said,engineer arrived when they said and 2.5 meg off my max speed so very happy with the service so far,i hope this continues.
- Location
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- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2020-07-28
- Comments
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Absolutely terrible! We moved from Sky, thinking that it would be the same service but a lot cheaper (sister company). How wrong we were. The speeds are usually below 15mbps and it regularly just stops. We had a visit from an Open Reach engineer who said that we'd never get higher than 44mbps which is lower than the guarantee but we decided that we'd cope with that so we accepted a new hub. The new one is worse! I was told that if the new hub didn't resolve the issue I could leave without penalty. When I rang to leave I was told that I was lying when I said that I was told that I could leave without penalty and they would have to listen to the phone call. They still haven't got back to me after a week. Meanwhile, we're all using our phone data and have to get used to streamed TV stopping and starting. Customer service staff are very polite and friendly but they don't actually do anything. I'm not holding my breath for any of this to be sorted out soon as it's already been going on for a month. Whatever you do, don't use Now TV for broadband!
- Location
-
- Location
- Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2020-07-22
- Comments
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I have used Now TV for broadband for just under a year now, they have been very consistent with the download speed and I have had no issues with the connection. Compared to Vodaphone who were worst than useless Now TV have been easy to deal with and reliable.
- Location
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- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2020-07-22
- Comments
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I recently signed up to transfer my broadband and phone package to Now as my package with another company was near the end of the contract. I had a couple of concerns that I needed answering. I telephoned Customer Service a spoke to a lady called Veronica. She was courteous and listened to my concerns and because all the details were not displayed on my account she arranged to phone me the following day. Further investigations were needed and a she was on days off and an intervening weekend she phoned me on her return, as arranged and my issues were cleared up.
Veronica provjded outstanding customer service and is caring and cheery in personality.
She is a credit to the Company.
Hopefully once my service begins it matches up to the consideration I have received to date.
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2020-07-22
- Comments
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Literally the worst consumer experience I have had. 3 failed engineer appointments left us without broadband for 1 month, during lockdown! And all I was offered was £15 off my first bill.
Save yourself the hassle and don't bother.
Michael
- Location
-
- Location
- County Durham
- Reviewing
- NOW Broadband
- Date
- 2020-07-20
- Comments
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Kept losing signal,changed providers when contract was up Now took next months payment in full and owed me three weeks money back got told I would have to wait till the following months payment was due then they would return money owed 4weeks on and still waiting for my money back.
- Location
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- Location
- Blackpool
- Reviewing
- NOW Broadband
- Date
- 2020-07-14
- Comments
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absolute and utter garbage. I had to dismantle my telephone socket for the connection to be made, fitted it yesterday ,todauY I find that the phone calls are being screened, i.e. press 1 to tallk to the person calling. Called the help centre, they are as bad as SKY to get to talk to someone,they then left me on hold, and then cut me off, phoned again, "we can,t do anything" what a complete and uttershambles, no wonder they are so cheap
- Location
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- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2020-07-13
- Comments
-
Run a mile and don't bother. I haven't even managed to get my broadband connected and its been two weeks since the engineer came out. The customer service agents have no idea what they are doing and no one helps you. DO NOT USE THIS PROVIDER.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.