699 Customer Reviews over 70 pages
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- Location
- Newport
- Reviewing
- NOW Broadband
- Date
- 2023-10-19
- Comments
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This is the worst company I have ever had the displeasure of dealing with. I am having endless problems with my broadband, so I tried their Contact system on their site (try it before you sign up!) which just directs you away from contacting them. No way to contact them at all through their "I'm having problems" prompt. The only way to get a number is to say you want to sign up, or cancel. But if you call it, their robot won't recognise your key presses when you go to the Technical Help department, and it hangs up on you. So if you go to the "Upgrade your package" telephone prompt, you are put in a long queue, and then they hang up on you before you get through to a human. This is disgraceful. For your own sanity, please stay away.
- Location
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- Location
- Redhill
- Reviewing
- NOW Broadband
- Date
- 2023-10-16
- Comments
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Generally not bad, but when my creditcard expired, instead of reaching out in a nice way - they sent aggressive OVERDUE letter, I couldn't update my CC information and then they cut off my broadband, calling them took nearly an hour on the phone most of it on hold.
- Location
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- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2023-10-14
- Comments
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Broadband went down at 5.36 Saturday morning. Now website says we're working on it.
12 hours later I call for an update.
They will be a MINIMUM of 72 hours before it's looked at. They don't work weekends.
I will be leaving on Monday for someone competent.
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2023-10-13
- Comments
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1. Download speed fluctuates a lot.
2. Mostly reliable through 2023.
3. Price rose from £22 -> £25.50 and now £38.50 with 12m contract (automatic).
4. Customer service is mostly through a forum where you can read FAQs or ask other users questions. Most customer service links are circular and go nowhere. There is a number to cancel the subscription, where wait time is ~5mins.
- Location
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- Location
- Nelson lancashire
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
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Broadband constantly stops and starts and resetting router every hour wifi poor transmission around house.very poor signal .
Speed v slow even when working
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
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Below average speed as advertised, just after I told them I was leaving when my contract was up I started to get intermittent drop outs in the evening, my account got cancelled so I had no access to bills or anything else then they hit me with a huge bill for over twice my monthly rate?? Why is that, never never never again will I ever go Sky or Now, absolute frauds
- Location
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- Location
- Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-10-05
- Comments
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Nowtv broadband should in theory be fine, but they use cheap routers that crash anytime you use them too much. They're bog standard, cheap as can be, limited features and poor range.
- Location
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- Location
- Lutterworth
- Reviewing
- NOW Broadband
- Date
- 2023-10-02
- Comments
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What a load of **** this is. Had internet for 2 days then stopped working. Rang ow tv up after half over half an hour to get though. Had to ring up again following week as still not working for then get told someone was coming out between 1 and 6 waiting in for them no one came this has happened to me 3 times now. Had no internet for over a month yet my bill goes out on time. No one seems to care or help and none of the people you talk to are English either. I will never use this again after I have cancelled it for good. I have even emailed a complaint and no one has got back to me.
- Location
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- Location
- Southport
- Reviewing
- NOW Broadband
- Date
- 2023-10-02
- Location
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- Location
- west yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
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Absolutely Dire service, forever buffering, freezing, poor picture quality. Compared to BT Sport Now TV is rubbish..not worth paying for.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.