NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 631 customer ratings since 2018-12-14 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

151 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
I am super happy with now tv. I was worried about performance when i picked broadband company, I picked now tv because they had a rolling contract for fiber.

- customer support is the best i ever experienced. Royal mail lost my router, they shipped me a new one the same day as I called. I called a second time and asked for about the router configurations and they deducted 5£ from my bill, I didn't even ask for it.

- speed is what they promised. I have the 38 mbps package and speeed test say 36.2 mbps.

I haven't even tried the channels yet. +I use my own router btw, they don't support it, but if you google around you'll find info of how to do it)

Best provider I ever had.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cinderford NOW Broadband  
After researching a number of broadband providers and reading various reviews I ended up going with Now and I couldn't be happier. Box arrived a week before live date. So easy to set up and it's never dropped out at all since we started it up (as some reviews suggest.) I work from home so rely on the internet being fast and reliable so I'm very pleased this has worked so well. Would highly recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Edinburgh NOW Broadband  
Broadband was reliable and speed as advertised. Wifi signal was good enough for me in a flat, can't speak for further away though.
Found their customer service excellent, especially the live chat. Always got what I wanted done with it within ~10 mins.
Especially impressed with how easy and quick it was to cancel.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
Was recommending NOW to friends but they said lots of bad reviews here, so here I am, writing a positive one. Had FAB (VDSL) for 18 months, at 12th month cost jumped, called them up and they renewed at a more reasonable price + a voucher. Always good bandwidth, has been reliable for my work VPN and NOW TV & PRIME don't lag or jitters. Not the cheapest VDSL price plan but I've had cheaper ones before (beginning with an "O"), happy to pay a tiny bit more for reliable service. My area is in IG6 and I have been a happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
IG6 NOW Broadband  
Excellent broadband service. Price is very competitive. The offer without minimum contract saved our life. I usually don't post reviews but NowTV Broadband was a very good reliable service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London NOW Broadband  
Fantastic..

Openreach Engineer turned up on time and worked cleanly and effectively fitting our new master socket and everything was up and running within the hour. Speed and Reliability.. mmm.. well we’re no experts on these things but despite speedtest sayjng we have a slower connection its actually more stable and reliable than our previous 100mg Virgin Broadband.

Overall i’m very impressed, speed and reliability os very good, communications were slick and efficient by text and email.

Positives

Half Price of Virgin Media
More Reliable
Easier to switch between ADSL providers.
Kept Phone Number previous supplied by Virgin Canle.

Negatives

-Now Router only has 2 Ethernet Ports, Virgin had 4, don’t need them for now but ..

-Caller Display is not standard on phone service, took one free call and service is free when requested within 10 mins.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool NOW Broadband  
First of all, I have read the reviews and without insulting anyone, some people are just never satisfied. I have been with Virgin for years, I mean, it used to be NTL when I first joined. But I got fed up with my bills increasing every year to a point where I was paying over £100 a month. So when I moved house from London to Ipswich I decided to write down all the pros and cons about my Virgin package. For me, it all came down to flexibility. So NowTV, obviously, started to become a contender. Done my research and, because I didn't have to commit myself, I thought I'd give it a go. This was a year ago. I love the fact that I can pick and chose on a monthly basis and that I can actually leave whenever I want to. In this year I have not encountered any problem whatsoever and the reason I am writing this review is this; I became aware today that there's a new hub on the market as I just upgraded my MacBook Pro. As my husband is moving in permanently in 5 weeks time, my main concern was the 2.4ghz band, a problem we never had (only fair to mention this as well) with Virgin. The new hub caters a dual band which would solve this. I called their Customer Service and (besides the fact that the agent I spoke to definitely was British and I didn't have to wait as I got through in seconds) asked about the new Hub. Without any hassle she told me the new Hub would be send out today, free of charge. What a breathe of fresh air as I always had to beg, steal and borrow with Virgin to get their latest Hub. And this all for a price that continues to amaze me. For me these guys deserve every 5 stars I have given them. Top notch.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich NOW Broadband  
I'm confused by all of the negative reviews on here. I am with Now TV Broadband and can only give them top marks. I was with BT and when I moved home they tried to trick me into a new contract. By trick me, I mean this was not mentioned throughout the moving requisition process, BT in very small print in the confirmation email! So I left them. Prior to that I had been with Talk Talk which was a total disaster! My download speed was supposed to be 36 - 40 mbs but was never above 30 mbs, and went down to 2.5 mbs but they weren't at all interested in sorting out the problem. Both BT & Talk Talk contracts were for 18 months. My Now TV contract is for 12 months, a length I can accept as if I am not satisfied at the end of it, I can go elsewhere. By the way neither previous gave free anytime calls to both landline and mobile numbers, only weekend calls to landlines only. And were both more than what I am paying now!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lincolnshire NOW Broadband  
No problem with the service for a Fibre Broadband you wont beat this on price. BTW the router for Fibre (Hub 2)is a re-badged sky router and generally acknowledged to be best in the market; oh and if you want to contact them just click on link at bottom of there web page. Like someone said any speed out dropout issues whoever the provider will be down to BT who maintain the line network
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poulton-le-Fylde NOW Broadband  
MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
MANCHESTER NOW Broadband  
I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
Just renewed with NOW Broadband. Price increased after initial 12 month contract. Before switching asked for better deal. Offered one less than my orig deal for same service.

Customer service was superb. Little bit of a wait after initial security check but it was sat afternoon. Pleasant, knowledgable... just superb. Top class.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Central Scotland NOW Broadband  
I saw the negative reviews on this site but decided to go ahead anyway!

So far, I'm glad I did. The Customer Service team in Belfast answers the phone quickly and is very helpful (a breath of fresh air compared with Virgin Media, my previous supplier).

Luke, the BT Openreach installer arrived 15 minutes early and got things going, despite it being a horrible cabling job in my building.

And so far, a week on, I'm getting the 37mb/sec broadband speed advertised, even at peak time, and with no outages. I couldn't be happier and even better, I'm on a 30 day contract so not locked in.

Of course, it's early days, but I've quite a bit of confidence in Now stepping up if things did go pear-shaped. I think any supplier will have horror stories where things sometimes go wrong, but again, they're so much better than the dreaded Virgin lot when it comes to quality service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol NOW Broadband  
Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee NOW Broadband  
Had my broadband set up for a few days now and all seems brilliant. Plenty to watch with the extra passes (entertainment & sky cinema), easy to use interface on the tv box itself, and the fab fibre speed seems perfect for online gaming and general usage of phones/tablets etc. My only gripe in the process being that the engineer was due to come out between 1 & 6, come quarter to six there was still no sign of him, so i went on the live chat and their customer services department advised that an engineer wasn't needed as my phone line was still live and that i could set-up the router and tv box by myself, so i waited in all day quietly for nothing, a heads up via phone call/email would have been nice!! aside from that, i cant complain about the service so far!!
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
STOKE ON TRENT NOW Broadband  
I was a bit concerned have read some of the reviews but my experience has been fine. Cutover went well with the Now router service up straight after the old service died at 1200 on cutover date. No experience of he billing cycle as yet
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North Yorks NOW Broadband  
Ignore the bad reviews if you're getting broadband only. I can't comment on the TV packages as didn't sign up for them. Easiest and fastest broadband installation I've ever had! Had an Openreach engineer come within 2 weeks which is a record (try 4-6 normally). I've moved around a lot and I know this process...and the pain that it normally incurs so was very surprised by how easy a company this cheap made it. I'm getting 7.5Mbps down the line which is plenty for me, can watch Netflix HD and browse super fast no issues which is the majority of what I use it for. I couldn't get fibre on the BT lines here so it was this or Virgin basically, which costs a lot more.
The way I see it is if you're getting ADSL rather than cable, it all comes through the same BT lines anyway so the only real variables are traffic management (ie. throtttling) and customer service. NOW doesn't throttle (thumbs up) and customer service have been quick to get through to, speak proper English (well for Irish people anyway :-)) and quite efficient. Why pay more? For a more 'reputable' company? Its just marketing trust me - they're all jokers at the end of the day ;-)
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Hove NOW Broadband  
so far so good (three weeks), switched from origin (different review), during sign up estimated speed was 4-8Mb/s (due to line), after 10 days (settling) period speed was just below 4Mb/s and going off once a day.
I spoke with customer services and after a few line checks an appointment was made for an engineer.
BT engineer visit next day - changed master socket, checked wiring, got the line reset - instant 7.5Mb/s and has been stable since. Pleased so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Kings Lynn NOW Broadband  
Changed from BT to NOW tv for fibre broadband & phone only. Less than half the price I was paying to BT and that wasn't even fibre. I am getting faster broadband at a cheaper price and phone calls included. OK there has been the odd break in broadband but only for a few minutes hence 4 stars. I'm happy.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Huddersfield NOW Broadband  
NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.

My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.

As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
London NOW Broadband  
Premise: I like to be left alone. I hate getting promo emails and being bugged about what 'more' I could get from the service. NowTV leaves you alone - some love this, some hate this.
The one downside is that sometimes they leave you alone a bit too much, like not warning you when the costs are going up because the 12 months of contract are over. But everything else that they could tell you about is just really easy to find on their website, so I actually prefer it.

The offers are very good, especially for someone on a budget, like me.

The broadband was just fine, speed was great, worked great even with several devices connected to the WiFi.
It did occasionally give some problems when it would temporarily stop working (for 10 to 30 minutes) and all you could do was wait - but I'm pretty sure it has more to do with the location of my flat 'cause I had this same exact problem with the previous provider.

Customer service is fine. Actually the best cancelling experience I've ever had. I've recently had to cancel after over a year with them because I'm moving country, and it was all done in 3 minutes. I've always been kept on the phone for half an hour trying to cancel services, instead the operator didn't insist, was very nice throughout, never pushed, and was super helpful in cancelling the plan just before the next payment. Awesome experience right there.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Glasgow NOW Broadband  
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle NOW Broadband  
I marked the reliability down because I did have ongoing problems for a few months but this was mainly my fault. I changed from Sky to Now TV about 18 months ago, as expected, the Now TV internet worked without any need to change the old connections or Sky Q hub. When I started to experience problems, I suspected it was probably down to the router, however, I delayed connecting the Now TV hub due to my own laziness and not wanting to reconnect the many devices to the new hub. Last night I gave in as the speeds had become unusable, since then, everything has worked just fine and we don't even need the wifi booster that had been necessary to get wifi upstairs without the Sky Q multiroom box.

In response to the reviews claiming terrible customer service, I've found them very good when I have bothered to contact them. When moving house, the change was quick and seamless (much better than past experience with Sky and BT), even extending the special offer I got when I signed up without extending my contract, giving me the reduced fee long after I was free to leave.

All in all, I think for the price, they offer a good service. You get what you pay for and if you want better speed and reliability, it's going to cost more.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Exeter NOW Broadband  
Going from Virgin was a risk but it am on brilliant broadband after a few teething problems caused by old line connections getting great typical speed and streaming now tv , can use I pad for movies etc good home reception and saving money . I have wasted a lot of cash on fast fibre I didn’t need. So goodbye Virgin. I highly recommend now broadband I guess others have been unlucky . Don’t hesitate to join or switch .
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Kilmarnock NOW Broadband  
Saving loads of money plus free calls and no line rental costs . Amazing streaming too on my I pad phone and tv all on standard adsl x. Your laughing. When problems occur they have been sorted. Customer service is eccelent.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Kilmarnock NOW Broadband  
Like many others i wish we had read the reviews. speed improved since we have been with them (as ours was dismal with talk talk) but why oh why does the internet go off when our land line rings? wonder if these company's want us to get rid of landlines and only use mobiles!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Totton, Southampton NOW Broadband  
I applied for 36mb Now broadband and anytime calls advertised on Uswitch for £25 a month, instead I got pay as you go calls at £26 a month, my first month cost £70:65 second month cost £54:12 I am very disappointed with there response I cannot get a refund.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Northampton NOW Broadband  
I am due to move house in 1 month. I called them a few weeks ago to schedule this and even had email confirmations to say that the broadband will be switched on the correct date. They shut off my broadband a month early and couldn't get it back. They then said it would take up to 2 weeks to get back, until someone else took the last spot in the green box outside. Now I am without broadband for a month until I move. Thanks NOW TV!
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Barnet NOW Broadband  
Takes most of day to get through to customer service and just found out that caller withhold and call baring is extra , looks cheap on face of things but bits like this add's to the price. Broadband not the fastest either. Can't wait for contact to end and I'm gone.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Gwent NOW Broadband  
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Ellesmere Port NOW Broadband  
Their broadband is the worst on the market. It is even worse than TalkTalk and that is really saying something. Even loading a webpage takes forever, and forget about streaming Netflix or Prime. It is pot luck as to whether you can even log into them. Never ever again will I use this company, so unbelievably disappointing. They do not have enough channels to run their broadband through so you sometimes get on sometimes not, and their routers are weak and wet, so the signal is ridiculous even in a small house its a weak signal.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Essex NOW Broadband  
Have landline which keeps only allowing calling out and keeps going of when trying to call in.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Murton Seaham NOW Broadband  
Router is seemingly useless outside any room it’s in. Speed is as advertised so can’t really complain there. Customer service is ridiculously bad. I submitted a complaints form two days after installation (bearing in mind I had a 2 week period available to cancel with no charge or repercussions) and they contacted me after 18 days!

Hilariously bad. If I weren’t moving again soon I would’ve cancelled after day one due to bad router.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Leeds NOW Broadband  
So far I'm very disappointed with capabilities of Now broadband service.
I already had a "Nowtv" box and thought it would work really well with Now broadband, it does not. The box performance is very slow compared to previous broadband supplier which surprised me.
I'm having trouble even getting in touch with Now broadband, beginning to wish I'd never changed
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Leamington Spa NOW Broadband  
AVOID! The broadband is slow, the router is hopeless compared to the previous BT5 and customer service is slow and just fobs you off. A poor product and whilst BT wasn’t fantastic it was way better than NOW. A bad move!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham NOW Broadband  
Asked to keep my landline number as it's a business number I have had for 24years and guess what they gave me a new number which they say can't be reversed so after a week I left
To go back to original supplier who said they would get my number back
So how could now not manage
Hopeless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Aberdeen NOW Broadband  
I had a really rocky start with NowTV with my start date being delayed by two weeks and BT Openreach being blamed.

As the customer service is good (calls are answered quickly by a human) when complaining about the signal from router, I accepted the advice that the signal will take 10 days to regularise to get to its proper speeds - 10 days have passed I still have problem on WiFi from router, now I do not have a connection upstairs as it is "out of range" before it just dropped out constantly!

Although the plugged in devices downstairs work well (reason I gave 3 stars) the WiFi signal is very poor in rooms away from the hub and out of range upstairs. I have tried all of the recommendations; hub is not by TV / metal however it cannot be put in the middle of the house as it needs to be plugged into the BT phone socket.

NowTV Fibre Combo is not a service I can keep - I do not want to buy router extenders just to see if I can get the service I had with previous provider.

I do regret joining NowTV for fibre combo, the entertainment pass is good but can be used with a better internet provider.

I will be changing providers, even if it means being without internet for a week or so AGAIN, as I need internet upstairs for streaming music and for my FireTV Stick.

If you are in a bedsit or only use Ethernet connection it would be good for you, otherwise avoid!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Liverpool NOW Broadband  
I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.

Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.

Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.

But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.

On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Adamson NOW Broadband  
Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Devon NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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