NOW Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.
Recent Customer Ratings for NOW Broadband
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 678 customer ratings since 2019-02-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
174 Customer Reviews for NOW Broadband
| Reviewer | Location | Reviewing | Date | Ratings |
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What a pile of rubbush , worst internet I have ever had , lies about speeds and blames the walls in my house I could lots of 4 letter words to describe this service |
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| Lisa | Aberdeen | NOW Broadband | 2019-09-10 | |
Asked to keep my landline number as it's a business number I have had for 24years and guess what they gave me a new number which they say can't be reversed so after a week I left |
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| Albert cicker | Aberdeen | NOW Broadband | 2019-11-13 | |
AVOID, AVOID, AVOID, AVOID, AVOID |
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| Alan | Aberdeenshire | NOW Broadband | 2018-08-17 | |
I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all. |
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| Dan | Adamson | NOW Broadband | 2019-10-10 | |
Disgusting. Don't care about customers at all. Been trying to get internet installed since September and it's now December. Moving to another company. What a waste of time! |
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| Jill Baker | Angel | NOW Broadband | 2018-12-06 | |
dreadful company, and service. 8 engineers were sent to look for the fault, all 8 said that it was a problem with the Now tv/Sky equipment. |
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| Tabi | Angus | NOW Broadband | 2019-07-29 | |
Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks |
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| Mike | Ascot | NOW Broadband | 2019-02-10 | |
Found them a mixed bag. The actual broadband has been pretty good (good speeds and wasn't too bad for dropping out). The online account system is pretty minimal though and does not confirm what your contract end date would be (you have to work this out from your timeline and original email stating contract length). They also do not inform you when you are nearing the end of the contract, they just up your DD without notice. I contacted them regarding this saying it's ridiculous that they make it so difficult to find your contract end and that they should be at the very least emailing you as a courtesy to say your bill is changing. I did get a fairly quick response but it basically said your end date will have been in your joining instructions... |
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| Alan | Ashington | NOW Broadband | 2020-02-12 | |
Switched from Talk Talk to Now TV in October 2019. The Now TV broadband reguarly matches the advertised speed so that's not a problem, but almost every day at different times there are moments when you open an app and it won't connect. You try to open a web site, and it won't connect - even though it says connected to the internet. This is across multiple devices, TV, IOS iPhone, Android tablet. Looking on line others say it's the Now TV router that's the problem. I think they're right as my previous Talk Talk account's speed was half the advertised rate of Now TV's, yet I never had any problems connecting to or with anything. It's specifically bad with apps/sites that use heavy data such as YouTube, Plane Finder, Google Earth, Netflix, and sometimes even a simple site like Ebay! About 50% of the time with those apps/sites you just sit watching them trying to load - it's so frustrating. Been to Now TV web site to troubleshoot - also frustrating. It recommends all the obvious stuff that I've already done, (thanks)! So I try to contact them and there doesn't seem to be a way that works. There's a Chat Live button, but it doesn't work. As soon as my contract runs out (only 8 months to go) I'll be off to another provider. Not impressed. |
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| G | Aylesbury | NOW Broadband | 2020-02-05 | |
I am due to move house in 1 month. I called them a few weeks ago to schedule this and even had email confirmations to say that the broadband will be switched on the correct date. They shut off my broadband a month early and couldn't get it back. They then said it would take up to 2 weeks to get back, until someone else took the last spot in the green box outside. Now I am without broadband for a month until I move. Thanks NOW TV! |
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| Harry | Barnet | NOW Broadband | 2019-10-16 | |
Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them |
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| Trevor | Basingstoke | NOW Broadband | 2020-01-27 | |
Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone. |
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| David | Bath | NOW Broadband | 2019-08-03 | |
Your customer services is a joke once no contact numbers .customers support none When you finally get to speak to someone after waiting 45 minutes when told it would take 3 minutes you are then transferred to deal with at the least 3different people each one taking up to 25 minutes to 30 minutes each This happened on 4 nights did not get any answers . It may only be £18 a month but be aware of the hidden costs of contacting this fir as in 1 week it cost me £12 and still no cooperation from this firm of cowboys a complete RIP OFF |
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| Anne Beech | Biddulph | NOW Broadband | 2019-07-27 | |
Absolutely rubbish customer service have waited 1 month and still not got internet connected had router arrive within 5 days but bt service for phone line rubbish and no help or support or contact from now tv i still wait. |
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| Mr smith | Birmingham | NOW Broadband | 2019-09-30 | |
If it was possible to leave 0 stars I would. I have been waiting since November 20th to have the broadband installed at my property. It is now January the 3rd. |
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| Sophie | Birmingham | NOW Broadband | 2018-01-03 | |
AVOID! The broadband is slow, the router is hopeless compared to the previous BT5 and customer service is slow and just fobs you off. A poor product and whilst BT wasn’t fantastic it was way better than NOW. A bad move! |
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| Paul Smith | Birmingham | NOW Broadband | 2019-10-08 | |
Overall NOW TVs approach to customer service is we have your money now suffer. |
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| Paul Griffiths | Bridgnorth | NOW Broadband | 2018-01-27 | |
Really bad customer service. Took almost two months to get me connected. They don't have a tech support line so getting issues resolved is a nightmare. Also, they will scam you out of any cashback from Quidco etc. |
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| mapho | Bristol | NOW Broadband | 2018-09-13 | |
I saw the negative reviews on this site but decided to go ahead anyway! |
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| Now TV Broadband user | Bristol | NOW Broadband | 2018-03-28 | |
stay clear. They are appalling. |
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| bob | browne | NOW Broadband | 2019-08-02 | |
The worst service . Always disconnecting and never sole the problem. Customer service lie to you just to hang up the phone . Treat customer as rubbish . Don’t recommend this broadband . Really mistake and my advice not to go with them . You will find stranger responses from call center |
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| Adel khalifa | Bury st edmunds | NOW Broadband | 2019-05-25 | |
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress. |
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| Rod Thompson | Carlisle | NOW Broadband | 2018-04-20 | |
I would not recommend to my worst enemy. I switched to NOW TV from Sky due to them offering rolling contract while allowing me to upgrade my speed to 38Mbts. Initial set-up was easy and worked fine but I only got my old 10Mb speed. When the faster speed was switched on it complete cease to work. After 12 days and several OpenReach engineer visits I gave up and cancelled and set up with Relish. |
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| Thomas | Central London | NOW Broadband | 2017-10-25 | |
Just renewed with NOW Broadband. Price increased after initial 12 month contract. Before switching asked for better deal. Offered one less than my orig deal for same service. |
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| Gary | Central Scotland | NOW Broadband | 2019-11-23 | |
Now Broadband have a UK based call centre and without any hesitation it is the worst possible customer care I have ever received! |
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| Darren | Chapel En Le Frith | NOW Broadband | 2019-10-25 | |
After being a Sky customer for 10 years I swapped to NowTV when I moved as they were unable to fit a Sky dish, it seemed sensible to switch BB at the same time... how wrong was I. |
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| Kath | Chelmsford | NOW Broadband | 2018-01-20 | |
If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again. |
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| Pete | Chesterfield | NOW Broadband | 2018-12-02 | |
So I am leaving nowtv broadband as i live in a one bedroom flat and the wifi doesn't work in my bed room and i am not going to pay the cancel fee as I've been unsatisfied with the service. |
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| Donna | Christchurch | NOW Broadband | 2019-11-28 | |
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can ! |
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| Tom | Cinderford | NOW Broadband | 2019-06-09 | |
Two weeks after signing up with now broadband and 1 day before my connection was due to go live I called them to check everything was still going ahead. I was told the service wasn't available at my address despite being told that it was after entering my post code at the sign up stage. No attempt was made to contact me to tell me this and if I hadn't called them, i would have waited in for an engineer who was never going to arrive. I have still yet to hear from now broadband, i have not received an apology or an explanation. Certainly avoid as they obviously care very little for their customers. |
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| Emily | Colyton | NOW Broadband | 2018-10-20 | |
Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them. |
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| ollie | Devon | NOW Broadband | 2019-09-03 | |
This is the worst company I have ever had the misfortune to associate with. I tried and failed for 6 weeks to get broadband with these people. My neighbours managed to get broadband with them though, unfortunately it was my broadband as they disconnected them and made their phone and WiFi drop out for a month. They failed to call me back regularly and their customer service was truly awful. Please don’t ever consider working with Now TV Broadband. They’re a subsidiary of Sky so they should be ok. They had one job and they simply couldn’t do it. Absolutely useless. |
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| Nick | Devon | NOW Broadband | 2019-12-15 | |
Please for the love of god avoid this provider. Since joining in October 2018 the connection has cut of many times. It currently has been off for 2 days and all i get is we can't do anything till an engineer is available. Not just the exuses but imo rude staff on the other end, it felt like I was talking/e mailing to a child. Really wish i didn't rope myself into a 12 month contract. I had no issues with My previous provider regarding connection, I left because they upped the price but if I could go back in time I would of stayed with them. Avoid at all costs!!!!!!!! |
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| Mike | Devon | NOW Broadband | 2019-04-12 | |
Absolutely poor. They screw up, blame the customer and then charge to close the account. Don't use them!!! |
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| Acland | Devon | NOW Broadband | 2020-01-11 | |
Just the most terrible experience ever . I swapped from sky thinking that they are the same company what could possibly go wrong ? .. believe me I urge anybody to stay well clear . You cannot speak to anybody ... if by some miracle you do get through after hours and hours of being put on hold you speak to a northern Irish call centre who could not give two hoots if you have no phone or internet or both in my case . I cancelled . They still continued to debit my account . Believe me don’t sign up . You will regret it. Like I do ... big time |
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| Sarah Jackson | Dorset | NOW Broadband | 2018-10-02 | |
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it. |
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| Chris S | Dover | NOW Broadband | 2019-08-17 | |
Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer. |
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| Tracey | Dundee | NOW Broadband | 2018-11-21 | |
signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers. |
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| Dolly styles | durham | NOW Broadband | 2018-08-21 | |
Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult. |
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| Dolly styles | durham | NOW Broadband | 2018-08-17 | |
Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps. |
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| Tony | East leake | NOW Broadband | 2019-11-18 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
