John Lewis Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for John Lewis Broadband.
Recent Customer Ratings for John Lewis
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 377 customer ratings since 2018-11-19 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
589 Customer Reviews for John Lewis Broadband
| Reviewer | Location | Reviewing | Date | Ratings |
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Moved from Bristol on November 1 and signed up for John Lewis Fibre and 'phone service from 5 November. Got an email saying my sevice has been connected and advising me of 'phone number. The 'phone had a dialling tone but could not make calls. When i dialled the number the phone rang but not in my house. The next day a lady ( turned out to be a neighbour)called asking why I kept calling her, she was calling from my ( supposed ) number. When my ' phone was finally connected hers was cut off. Fibre broadband ( promised speed of 34 Mbps) turns out to be broken string with speed between 0.2 and 10. After a week got a letter from plusnet telling me that someone was moving into my house and that they were taking my number. The letter, from the head of customer services, stated if there were issue to 'phone them. I dialled the number on the letter which was no longer in service. Got through on the website number told them I had only just moved in and was not moving and wished to keep the number. Two days later I was cut off. I then got a call asking if I would mind giving my router to my next door neighbour as she now had a phone and broad band service again. Made several calls and was told I would be reconnected in about 10 days time but on a different number. Chased this up and was told the order had been cancelled also that their system had suffered a fault and that the only way to speed up the process was to rejoin, at a cost of circa £87 which would be immediately refunded. 'Phone was finally reconnected but on yet another number. The fibre broadband has yet to be resolved. I have been promised the refund of the £87 but some three weeks later am still waiting. I have spent around 15 hours on the 'phone to them, about the only person in plusnet I haven't yet spoken to is Peter Kay. I joined John Lewis broadband based on customer service I have received from John Lewis over 40 plus years and having endured talk talk cutomer service for about 7 years. I was wrong in thinking talktalk was as bad as it gets. |
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| Alofbristol | Kilcreggan | John Lewis Broadband | 2018-12-12 | |
Absolutely terrible - DO NOT USE JOHN LEWIS!! The speed is flakey and drops all the time. When you try and cancel they make it next to impossible - you can't get through to their customer service department, or when you do the call drops - then they over charge you in the hope that you give up trying to get a refund, which you will because they are unbelievably painful to deal with AVOID AVOID AVOID!! |
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| Martin Williams | Devon | John Lewis Broadband | 2018-12-12 | |
Brilliant, even with poor speeds and old line, 60+ years old apparently. |
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| MaximusTummyus | Colosseum Rome | John Lewis Broadband | 2018-12-11 | |
Like others on here I thought joining John Lewis broadband would ensure a good experience. Signed up and paid for first month Then got letter from BT telling me they’d relinquish the line at an entirely different date to what I’d agreed with John Lewis broadband. Then the games began. Queries went unanswered. Complaints get ignored. Because I haven’t actually been connected yet I can’t cancel but getting thru to anyone can help is impossible. Just been transferred to someone who can help and twenty minutes later still on hold. Don’t go there at all. The customer service is deplorable - I could swear the last person I spoke to was drunk , i do know the woman before that conversation couldn’t have cared a toss about the problem. Shocking. They’re worse than BT and that takes some doing!! |
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| Caroline | Pontefract | John Lewis Broadband | 2018-12-11 | |
What a shame that Plusnet who supply John Lewis broadband is giving John Lewis such a bad name. I know from being a John Lewis customer for years and have worked for the company that they do not treat their customers like I have experienced with Plusnet over the last 6 weeks that I have been with them. I only signed up with them because of John Lewis's good name and didn't know anything about Plusnet. |
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| June | Norfolk | John Lewis Broadband | 2018-12-11 | |
Terrible service!After waiting for two weeks for getting the service, they just easily told me to wait for another two weeks! I waited for another two weeks and again, nothing came! and again they said that you have to wait for another two weeks! So I have just cancelled it and now I think I have to wait for a year to get my money back! So, I put zero star as they are really unsustainable! |
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| NR | Bath | John Lewis Broadband | 2018-12-11 | |
Wished I had checked the poor reviews before I signed up, worst company I have ever used , can't seem to get anywhere with them despite trying lots. |
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| Paul B | Tewkesbury | John Lewis Broadband | 2018-12-10 | |
Switched to John Lewis 6 months ago and had nothing but issues. The speed and reliability of the connection is appalling. Given up on customer service trying to resolve issues. This is without doubt the worst broadband service i have ever had. |
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| Paul | co durham | John Lewis Broadband | 2018-12-07 | |
I can’t comment on the speed and reliability however I can give customer service zero stars. Switched over and 5 days later still no broadband. Customer service unhelpful and then I receive an emailing telling me they are delighted to credit me £2.80 for no service. Wish I had read all the reviews before switching. |
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| Lucy | Berkshire | John Lewis Broadband | 2018-12-07 | |
I cannot put any stars as I do not feel that customer service actually cares about their service they provide. Existing broadband ceases on Monday and to dateJohn Lewis broadband not working. They did not activate the broadband on Tuesday and only did this when I rang them up on the 5th. They have kindly offered me £2.80 for my loss of downtime and then I was asked how much compensation I wanted!!! Totally regret moving to John Lewis Broadband. |
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| Lucy | Berkshire | John Lewis Broadband | 2018-12-06 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
