John Lewis Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for John Lewis Broadband.
Recent Customer Ratings for John Lewis
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 367 customer ratings since 2019-06-07 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
648 Customer Reviews for John Lewis Broadband
| Reviewer | Location | Reviewing | Date | Ratings |
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Absolute disgrace they don’t care about you nothing but problems since August nobody is willing to help solve the problems I want to leave early will cost £115 pounds even though the service they offer hardly works they have given John Lewis such a bad name customer service is nonexistent please please stay well away from them I wish I’d have look at the reviews first |
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| Richard | Norwich | John Lewis Broadband | 2019-09-22 | |
customer service.....awful |
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| mick | cambs | John Lewis Broadband | 2019-09-19 | |
We have never been so disappointed in a utility company. JL BB offered us a BB package which they were unable to supply. I have been attempting to deal with this matter for weeks and today I finally realised they are willing to lie and cannot be trusted. Formal complaint made. |
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| Julia McGregor | Scotland | John Lewis Broadband | 2019-09-17 | |
I switched from a very expensive SKY service to John Lewis which I later found out was backed by Plusnet. My experience has been good. My costs reduced from £66.80 per month for SKY to £25 for mostly free phone calls and unlimited broadband (I now use freesat). Customer service has been excellent, bband speed is ditto (I'm close to the exchange) and I cannot fault the cost. I receive an email to inform me about my next bill and it's always accurate. I expected good, reliable service from John Lewis, and that's what I've got. Unless their prices skyrocket when my contract is coming to an end, I'll stick with them. |
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| Chris | Cambridge | John Lewis Broadband | 2019-09-14 | |
Left John Lewis Broadband August 2018 over thirteen months ago at end of contract. There followed a nightmare with them demanding early cancellation fees PLUS trying to take Direct Debits after account closed. |
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| Roy | Skipton | John Lewis Broadband | 2019-09-05 | |
Worst customer service ever not interested in your problem |
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| Richard | Norwich | John Lewis Broadband | 2019-08-25 | |
I wish I’d never heard of them experience is bad was told broadband going live 23 August then 29 August customer service couldn’t care at all I’ve been waiting since ages terrible service stay well away please |
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| Richard | Norwich | John Lewis Broadband | 2019-08-24 | |
Hopeless company. |
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| David | North Devon | John Lewis Broadband | 2019-08-22 | |
If there was a no star option, I would give that! Basil Fawlty style customer service - they blocked me changing provider 3 times and when I queried it, was told that someone must really hate me!! I realise this is plusnet, but John Lewis ought to team up with a better partner. Just awful, AVOID!!! |
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| christopher | Brackley | John Lewis Broadband | 2019-08-22 | |
Avoid. Avoid. Avoid. |
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| Martin | Sussex | John Lewis Broadband | 2019-08-06 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
