791 Customer Reviews over 80 pages
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- Location
- Morecambe
- Reviewing
- John Lewis Broadband
- Date
- 2021-02-17
- Comments
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No working phone I need to Ring doctors and Job centre trying to ring me, it has been off for days now! THE GOVERNMENT have got to do something about the Rubbish system in this Country, the way people are left by these Internet people of whom just put up the prices and seem to do what they like it should say on the web site we are having problems with internet and phone But no it's always a YOU problem just happening to you really sick of the state this country is in with greed and a lack of help!
- Location
-
- Location
- north yorkshire
- Reviewing
- John Lewis Broadband
- Date
- 2021-02-08
- Comments
-
Constant daily dropouts, customer service take the politicians approach to answering questions. Watch out for the calls included phone service Over £120 for a 15 minute premium / mobile call
- Location
-
- Location
- Potters Bar
- Reviewing
- John Lewis Broadband
- Date
- 2021-02-02
- Comments
-
Awful, awful, awful. 8 days without broadband, no one is escalating the process. Ive had to buy data from my mobile phone provider in order to keep working. Keep being told it's external fault so out of their control when an engineer will go out.No one answers my online updates. An hour a day on the phone, not spoken to the same person twice. I only gave one star because I couldn't give zero. They literally do not care. I have been told for the past 3 days someone would update me by 6pm. Not one phone call or email.
- Location
-
- Location
- Herefordshire SY70EF
- Reviewing
- John Lewis Broadband
- Date
- 2021-01-31
- Comments
-
Slow broadband, impossible to get hold of. Unhelpful service staff. Currently have an upload speed of 0.00 mpbs and they tell me it will take 3 days for the line to sort itself out. My download speed must drop below 0.4mbps before they will do anything. This is 2021 ridiculous AVOID AT ALL COSTS.
- Location
-
- Location
- Reviewing
- John Lewis Broadband
- Date
- 2021-01-26
- Comments
-
Absolutely awful!!!! Awful awful. Had the contract 2 months. Have not had speeds of over 0.9mpbs yet!!
AVOID AT ALL COSTS
Trust me. 1 star is too high
Absolutely sick and tired of spending an hour on hold trying to get them to sort it
- Location
-
- Location
- Birmingham
- Reviewing
- John Lewis Broadband
- Date
- 2021-01-22
- Comments
-
Absolutely awful customer service. My phone line has had problems previously and for the last 5 days I have been unable to contact tech guys regarding same problem . Been left holding on answering service for about 14 hours over the las 4 days. Vunerable 84year old living here who is shielding and the use of a reliable phone is essential. Won’t be renewing my contract and would not recommend company to anyone.
- Location
-
- Location
- Bristol
- Reviewing
- John Lewis Broadband
- Date
- 2021-01-15
- Comments
-
Changed over to JL broadband yesterday and unable to get connected, customer service told me an engineer would ring in 72 hours! I need to work from home and obviously I can’t use a cafe. 25 minute wait to get through to an advisor. Massively regret making the switch
- Location
-
- Location
- Grenock
- Reviewing
- John Lewis Broadband
- Date
- 2021-01-14
- Comments
-
Horrid customer service. You are on hold for so long waiting for them to answer. Message says they are experiencing high call volumes. Well employ more call handlers.
My advice? Just switch and bugger them
- Location
-
- Location
- Ascot
- Reviewing
- John Lewis Broadband
- Date
- 2020-12-29
- Comments
-
Please do not bother
This is the worse broadband I have ever used. It does not work in the morning or evening drop during the day and the Customer service advice is to disconnect and connect again ( which if you wish to use it need to happen 20 times a day) Please AVOID!I wouldn't pay £1.00 for this service
- Location
-
- Location
- United Kingdom
- Reviewing
- John Lewis Broadband
- Date
- 2020-12-29
- Comments
-
This broadband is rubbish, slow, and pathetic. My mother spent £40.00 for it.
The internet speed is terrible. I keep cutting out from it, it goes off for no reason then 3 seconds later, comes on again. My mother is considering to switch to a better one. Avoid this broadband. You got my advice.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.