John Lewis Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for John Lewis Broadband.
Recent Customer Ratings for John Lewis
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 366 customer ratings since 2019-11-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
704 Customer Reviews for John Lewis Broadband
| Reviewer | Location | Reviewing | Date | Ratings |
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John Lewis (JL) mismanaged my account for a year, then kept wildly overcharging on each bill (not even emailing me bills, but just plonking them on an online account that I didn't realise existed), stopping my internet, etc. After months of this, I paid up for longer than needed & switched provider. But JL continued charging monthly for months, even though I'd left, & threatened me with debt collectors. After much stress, JL finally accepted there was no debt, gave miserly compensation, & promised they'd told their debt collectors to cease pursuing. But after a couple of months, the 'debt' reappeared with letter from JL saying they'd instructed PCS to collect. Suddenly being harrassed again by JL, credit rating threatened, & now PCS harrassing me also. The nightmare continues... will I ever be rid of them? |
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| J | England | John Lewis Broadband | 2020-07-29 | |
Price increased within a few months. Informed me via email that unfortunately I didn't get as it went into my junk. Please note that all their other emails come into my inbox! |
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| Mrs. Clark | surrey | John Lewis Broadband | 2020-07-24 | |
PLease be warned! I took this contract on the back of the John Lewis name and reputation.Within 1 week of my contract they informed me of a price increase - the offer is just a hook! |
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| C Burnett | North Yorkshire | John Lewis Broadband | 2020-07-22 | |
They give you the worst possible speeds until you call them and ask them to fix it. They then feed you some technobabble jargon that even they clearly don’t understand and unthrottle your speeds. Then if you power ever goes out or if you need to unplug your router for whatever reason. You’ll have to do all of it again. Couldn’t recommend less. |
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| Gus | South London | John Lewis Broadband | 2020-07-21 | |
Just completed my 14 day initial period and everything is working how it should with the promised speed. Had to contact customer services at one point and Mahmood was very helpful and polite and got everything on track. So far so good even in the middle of Covid-19. |
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| Terry | Romford | John Lewis Broadband | 2020-07-17 | |
Awful. Very slow speeds and we have currently been cut off with no internet for 9 days and the same thing happened last year for 10 days. They are just Plusnet rebranded, who in turn are BT, but I have stopped shopping at John Lewis and Waitrose as a result. |
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| Alex Robinson | Thatcham | John Lewis Broadband | 2020-07-16 | |
Don't. |
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| Farah | Birmingham | John Lewis Broadband | 2020-07-15 | |
They pick up the phone when you're placing an order, once you have a problem with it you're placed on indefinite hold till you give up. Beyond ****. |
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| Tony | Birmingham | John Lewis Broadband | 2020-07-14 | |
Joined JL 3yrs ago and it has up till now been good. However it is now abysmal fault calls being ignored even though when the contract was agreed for minimum 3mbs ( the most we could get at the time)they now say they have re-written the contract down to .9mbs ( no notice given) currently it won,t even register to test. This is how they treat key worker 2hr requirement needs! |
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| NIGEL ROWE | MISTLEY | John Lewis Broadband | 2020-07-14 | |
I changed to JL broadband after daytime connectivity issues with my previous supplier during lockdown. JL broadband is, if anything, worse than my previous connectivity and is problematic not only during the day but in the evenings too. Furthermore, one of the features offered by JL at sign up was a JL gift voucher, which has not materialised after two months since signing up with them. |
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| C Prescott | Oxfordshire | John Lewis Broadband | 2020-07-07 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
