Hyperoptic Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Recent Customer Ratings for Hyperoptic

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.7 stars
  • Reliability
    3.4 stars

Based on 123 customer ratings since 2020-05-15 (Show all time ratings)

Visit Hyperoptic   Read our Hyperoptic buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

199 Customer Reviews over 5 pages

  • Reviewer
    Location
    London , E14
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid. It may have fast download speeds but the internet drops out all the time making streaming TV, film, music etc. infuriating.

    The router they give you is garbage so you’ll have to fork out for a decent one if you want WiFi as fast as the connection you’re paying for.

    They’ll only install the router in the first socket in your property so they put mine in the cupboard.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting service , engineers were unqualified and were rude and a complete shambles , it took 6 months for installation of router and the connection is unreliable and pretty useless, don't get fooled with this service you're better off with BT or one of the named providers - this lot are a bunch of Cowboys ripping you off !!!!
  • Reviewer
    Location
    London, SE16
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away. In years I didn't have such problems with broadband as with Hyperoptic. Exctremely slow, not working at all at many times. I complained dozens of times over the phone and through tickets. Tickets - no responses for days. This is the worst internet service that I have had for last 10 years at least
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    LIARS - AVOID AT ALL COSTS. If I could give zero stars I would. Twice booked an installation with them, they confirmed they would be able to install it in my flat and told me they had installed it in my neighbours' flat (I have pictures of messages confirming this), engineer arrived and said it couldn't be installed. One of them is lying. Terrible company. AVOID.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My site was listed as ready for installation so I booked an appointment for a Tuesday morning. The engineer arrived, told me the site want actually ready yet and left. I phoned hypertopic who assured me the site would be ready for installation by the following Monday and so booked me another appointment. This time the engineer came and left without informing me and it was up to me yet again to call up to see what is going on. I'm now told that they don't know when the site will be ready.

    Additionally, the customer service is terrible. Be prepared to wait for 20 minutes on hold only to get through to someone who has to then put you back on hold whilst they put you through to the team who can handle your question. This time however you won't get through to anyone, instead you will be put through to their automated answerphone service after which the call will promptly disconnect.
  • Reviewer
    Location
    Queensway
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible service, wifi hasnt been working for 2 months now, still paying for it! An engineer came to fix it but said he had to leave as he had to have more time. Really dfficult to book an appointment if you work on weekdays. Customer support is horrible, minimum 20 minutes waiting time before a reply. Do not recommend
  • Reviewer
    Location
    Nottingham
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid this company.

    The internet drops out all of the time, you speak to customer service who say the speed is fine. It does look fine when you use speedchecker etc. However when you need a constant stream (gaming), it drops down to 0-1 up and download speeds, only for a few seconds but enough to either disconnect or frustrate you.

    I am suprised they are getting away with advertising the speeds they do.
  • Reviewer
    Location
    South London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have to wait 3 and a half weeks for installation within my apartment. Be aware: when it is installed, the cables will all be exposed (looking awful) unless you pay extra for them to be hidden.

    In my view, I think they sucker the managing agents of buildings into installing their service. Apartment owners are then trapped because Hyperoptic then have the monopoly and you're stuck with their terrible service.

    In my opinion: useless. Avoid.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If there is 0 I would award it!!! Sooooo slow… the upload is around 500-800 Kbps which makes opening websites and video conferencing a nightmare!!!! Even on the chipset package you’ll expect a proper online experience. My mobile internet is better..... don’t let me start on the coverage- we have internet only in the room the router is and then the connection is keep on dropping off. Working from home is almost impossible!
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would highly recommend that you -*avoid*- this company.

    1) I phoned up in July 2017 to book an installation. One was scheduled for two weeks later.

    2) The day before installation, I received a confirmation text in the morning. In the evening I received a phone call saying that my installation had been cancelled with no reason given.

    3) I phoned up a few days later to ask what the issue was. Apparently there was a dispute between Hyperoptic and the Building Management.

    4) A few weeks later the dispute has been resolved and I am asked to rebook the installation. This was scheduled for three weeks later (as no earlier slot was available).

    5) Saturday 2nd September 2017: I was told that the engineer would phone 30 minutes before arriving to confirm the appointment. This did not happen, but at least he turned up.

    6) The engineer could not turn on the internet because the building management offices were closed (as it was Saturday). Hyperoptic know that the offices are closed on Saturdays because they do installations all the time in my building. Why did they book the installation for a Saturday then?

    The engineer said he would phone me back later that day to rearrange.

    7) No phone call back. I call Hyperoptic on Sunday - they say they will phone me back.

    8) No phone call back. I call Hyperoptic again on Wednesday - they rearrange the engineer to come back on Thursday. I confirm that I will not be in the apartment - Hyperoptic say this is fine.

    9) On Thursday I receive two answer phone messages asking if I am in the apartment. After four long phone calls to different people at Hyperoptic it turns out I do need to be in the apartment. An engineer is scheduled for Friday.

    At this point I accept that I may never have internet and that Hyperopic has no communication between departments.

    10) On Friday, the engineer is meant to come between 9 and 12. At 12 I ring up Hyperoptic asking where the engineer is - they say he will be there in 30 minutes.

    At 1pm, I phone up again. They say he will be there soon.

    At 1.20pm I receive a phone call saying that the engineer is on his way.

    At 1.40pm I receive a phone call saying the engineer is lost.

    At 2.20pm the engineer arrives. An apology for the lateness would have been nice at this point.

    At 2.26 I am told that the original installation did not work and it will have to be re-done. I am so bored of Hyperoptic by this point.

    The only available slot is in 7 days' time.

    All I want is some internet.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I suppose Hyperoptic may provide great service, but I never managed to get past the equipment installation phase. After a three week wait, an engineer came in to instal the equipment. He failed to complete the job on the day and said that Hyperoptic would send someone within two days. A two day delay did not seem not ideal, but was quite acceptable. However, when I called Hyperoptic the next day to enquire about the appointment to complete the installation, I was told that the next available slot was in two weeks. So, effectively, Hyperoptic put me at the end of the queue. Even if my experience is an exception, it still shows the poor quality of customer services at Hyperoptic.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't touch them with a barge pole.if I could give 0 stars I would. Worked ok for the 1st few weeks then nothing, All it does is buffer. Called them up and they asked ethernet or wifi? Said wifi, oh just connect ethernet and it'll be fine. No it's not, she then said it's because the router is to far away from TV??? You kidding me on you placed the router, her response we place it beside the front door? That's your problem then get it moved, no their policy is it goes beside the front door??
    Then told I needed a booster cable, not their job to provide so cost me £26 and guess what - didn't make a bit of difference.
    I'm now paying for a service that DOESN'T work. Wish I'd researched these cowboys before I got them. Worked during cooking of period then as soon as this is over and your stuck, it stops working. do not touch this company. Pay that wee bit extra to someone who can provide a service.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most incompetent service I have ever seen! 3 weeks and 3 scheduled "engineers" and the problem is still not fixed. Horrible customer service and stupid inefficient installation team will never use this service and highly recommend others to STAY AWAY!
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've go 100 mps but it is hardly 17 mps.
    the router is pretty weak, both in range and speed.
    Speed frequently drops. It is temperamental with some websites.
    and customer service is basically there to justify the bad service, taking advantages of what you don't know and misunderstandings.
    Highly NOT recommended.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It shows that a lot of these reviews on here are fake. Their service is POOR, POOR, POOR. Don't use.

    Hyperoptic installed it, went fine, they arrived on time. Since then the connection has been horrendous. I've challenged them on this and they told me to upgrade. This will solve all of the problems and guess what, it didn't.

    In subsequent conversations they were patronising and condescending telling me that walls slow down the connection. From what I know, everywhere has a wall. Then I was told if something blocks it like a wall you can expect really terrible wifi. This is exactly where their engineer installed it, by a wall.

    They then said they would do some things to increase the speed, they actually made it worse. Their support team then blamed me, even though everything is all in their hands and said there was nothing else to do, even after they now charge me more and forced me to mail them back an old router which didn't work.

    POOR, POOR, POOR.
  • Reviewer
    Location
    E14 London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been waiting for a router to be delivered to me for over 2 weeks now.
    I was told that the router was returned by Royal Mail twice, without anyone knocking on my door because I have been home the whole time.

    When I called last week I was told by a customer service agent that an engineer was going to deliver it to my house on Monday, 17 Aug. This didn't happen.
    I called again on the 17th, and an agent told me that they were going to check what happened with the engineer & delivery, and I haven't received any feedback on this.

    I called again on the 18th to check whats happening, the agent I spoke to told me that it's not possible for an engineer to make deliveries and this can only go through royal mail.
    I'm very annoyed at this point because I've been in desperate need of the router since I need internet to do my work with all this working from home.
    I don't understand why I would be promised that an engineer was going to deliver if that's not something that the entity does.

    I even offered to fetch my router from wherever the company is ordering from, because I know with my situation I cannot keep waiting for all this back and forth.

    Can someone make sure that I receive my router as a matter of yesterday, and can agents share information with each other so I wont have to narrate this story every time I call.

    I have lost all confidence in all this royal mail story because I specifically asked to fetch the router myself, I dont know why this is an issue.

    I cannot keep waiting more weeks for this
  • Reviewer
    Location
    Central London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Terrible service. Cancelled installation at last minute. Make empty promises. Full of people who do not care if what they say is true or not. Please be ethical and truthful when you provide a paid for service.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor customer service. They have cancelled two appointments. The call centre don’t care. Thought BT were bad but this company has shocking service and appalling attitude.
  • Reviewer
    Location
    Gateshead
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Firstly, we have heard great things about HyperOptic hence why we chose this when we moved to our new property. We purchased our package on the 21/12/2017 for an appointment a week later. I waited in the property all afternoon on my day off and no one turned up.
    When it got to 5pm I contacted HyperOptic as I hadn’t heard from anyone. When I got through I was told we did not have an appointment and it had been a mistake that we had been allowed to book this online.

    The person I spoke to at HyperOptic re booked us in for 8th January 2018. This is 18 days later than we were hoping therefore we have now had to purchase 1 month of BT Wifi for £39 as we require internet for work.
    Due to work commitments we are now having to pay a relative to take a day off work to wait in our flat for the installation. So this whole experience has cost us £100 and hyperoptic have offered us £10 compensation!
  • Reviewer
    Location
    Acton, London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without doubt the worst company I have ever had to deal with (I'm 68 BTW). No warning on works when the internet drops so no internet, no phone, and no mobile (my signal comes through the router). Repetitive replies to emails. Been with them for 4 years and wish I had never bothered. Have just renewed contract, against my better judgement. They have taken off my free UK calls but are still charging me the same price per month. I am now on my 4th email to them but to no avail. As somebody else here mentioned, all the customer services staff I have dealt with have Eastern European names. Any company that hires almost exclusively eastern Europeans are obviously trying to do everything on the cheap.
    When I first started with Hyperoptic I had to send and receive over 40 emails just to get it up and running with a working phone. They even messed up my desire to keep my old BT number.
    Avoid! Avoid! Avoid!
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I moved into a new build in August, Hyperoptic had made a huge song and dance about how good their service was and that it would be available any day now.

    At the end of August there was still no service available, but they kept saying it was only a week away, at the end of September they were still saying it was only a week away. Now in mid-October they have changed the service availability to "It won't be available this year, we expect it to go live between March and June 2020."

    So instead I've gone with BT Ultrafast (300Mbps), I signed up on Tuesday, the service went live today (Friday). Other providers were available as well, pretty much all apart from Virgin unfortunately (not a cabled area). So BT have managed in two days what Hyperoptic are unable to manage in three months and appear to need another nine months to do.
  • Reviewer
    Location
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers.
  • Reviewer
    Location
    Bristol - Airpint
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really bad experience. Line drops constantly, forget downloading big files. Infantile customer service. I expalined that 10 other people in Airpoint building in bristol where on facebook group complaining about the same issues when all they could think of to say was to turn my computer on and off again. Complete cretins. Do not use.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Contacted Hyperoptic on 7th of May to order installation of Hyperoptic fibre service to my sons flat. We were given an installation date of 18th of May which seemed an eternity to a teenager without broadband but as we felt it was worth the wait we accepted.
    The Engineer turned up on the afternoon of the 18th and proceded to install the Hyperoptic fibre box. Once the installation inside the flat was complete, the Engineer announced that he could not activate the installation as there was no free port on the switch. On investigation it was clear that the previous visit by the same Engineer had determined that there was no space on the Switch - something that was confirmed by the factors who manage the property.
    My son called Hyperoptic who said they would give him a date for the switch upgrade and service activation on the following Monday (the 21st). Despite several calls (we are now at the 24th of May) Hyperoptic are unable to say when the service will be upgraded.
    Service is awful and the attitude of the staff on the service desk is the kind of world weary drone that gives the impression that they are heartily sick of hearing complaints.
    Do not use Hyperoptic.
  • Reviewer
    Location
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Purchased the 100MB from Hyperoptic. My downloads were running slow, after checking my speed it was only 26MB. I called Hyperoptic to be told I can only get 100MB if I use an Ethernet cable and not the wireless hub. No where on their website does it say this. The person who fitted it didn't mention it and neither did the sales rep. I cancelled my BT broadband and paid to get out of their contract early. Only to be mislead and sold wireless broadband from Hyperoptic which doesn't actually work unless via Ethernet. It would be interesting to know how many people have actually been sold this and have not checked their actual speed. I called Hyperoptic to complain and got nowhere.
    The following is my package details:

    100Mb download and upload speed
    Unlimited usage, no data limits
    No BT landline (line rental) required
    Consistent, fast speed
    Hyper-hub (wired & wireless) router
    24/7 customer support
    12 month contract

    In very very small print: Gbps speed is not achievable by a single device over wi-fi. If you are looking for a 1Gbps connection to a single device, a wired connection is required.

    However, this doesn't say you cannot achieve 100MB or anywhere near it unless connected to a wired connection.. Completely false advertising.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I lost service for 9 weeks, their customer service is a total joke! You raise a ticket, wait 3 days being ignored, then get an email saying they are closing the ticket because of inactivity.

    Finally they replied, blaming me which was proven not to be the case. Then they went quiet again

    In the end I withheld payment, and got a series of aggressive emails saying they had suspended a non-existent service. Still no resolution, they make BT look good!
  • Reviewer
    Location
    Richards
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Truly terrible. Intermittent and slow (when it works!) Currently have been 4 days without WiFi, when all other providers in my block of flats are ok. I work from home, so have had to sit in cafes to get internet to work for the past few days. No apology or compensation from customer service, and no commitment to a ‘fix date’. Have terminated my contract. Will never use again!
  • Reviewer
    Location
    Cardiff Bay
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The first engineer decided to take the most visible route for the cable and drilled a hole 1/3 of the way down a wall to take it into the cupboard - despite having a skirting board available to follow. He also left a mess and didn't even say he had finished. Hyperoptic said they would send a different fitter who didn't turn up and no contact from hyperoptic. Wouldn't touch them with a barge pole!
  • Reviewer
    Location
    Canary wharf
    Reviewing
    Hyperoptic
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve been a hyper optic customer for over 10 years. I have been generally disappointed with the speed of my 150 gb.
    It is not uncommon to have streaming movies start to que.
    especially around 11pm to 1:00 am the speed is horrible.
    I don’t get it. It is fiber optics. I’m grateful that we are finally moving and I can pay their cancellation fees after being a customer for 10 years. That’s hyper. I wish I never met you.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Comments
    I have had Hyperoptic 100mb package for a week now and absolutely no problems at all to report. Speed tests carried out and achieving a steady download/upload speeds of 98.9 mbs wired, awesome stuff!! I Don't know whether some of the reviews on here are building specific, or there are other underlying issues in the configurations relating to the problems mentioned. Personally I only use wifi for phones and tablets so I can't comment on this but wifi is always flawed with interference in flat complexes. I changed my router though to channel No 6 on the router and I have no speed issues over wifi. We had some installation issues originally but a bit of patience and everything was sorted out . At the moment I have nothing but good things to say about the company and product installed.
  • Reviewer
    Location
    Reviewing
    Hyperoptic
    Date
    Comments
    Awful awful awful!!! Have opened an account 10 days ago and still no internet or phone service. Do not use them unless you are prepared to wait a very long time to get up and running. Apparently there is a problem with the net work - hard to believe that is true as previous tenant had the service a day before I took over the flat. The customer service promises lots and guarantees service will be provided but after ten days I still don't have it!
    I eve
  • Reviewer
    Location
    london
    Reviewing
    Hyperoptic
    Date
    Comments
    IPTV not working since 2 weeks with fibre connection
    Since last week faster broadband hyperoptic fibre I've not been able to watch anything over IPTV.

    The channels are connecting all the time internet light on



    IPTV used to work fine when I was on normal broadband and the old router, but since last2 weeks nightmare after another!
  • Reviewer
    Location
    salford
    Reviewing
    Hyperoptic
    Date
    Comments
    Just found out from my bank of massive price increase on my Direct debit without any notification from them
    Please beware in case you go overdrawn
    Disgraceful behavior
  • Reviewer
    Location
    Croydon
    Reviewing
    Hyperoptic
    Date
    Comments
    Hyper optic is the worst broadband provider , i've been with in the last 15 years. Their billing and payment resolution in next to nothing , compared to other providers. You cannot transfer their services elsewhere and if you talk to them about it they were rude and threaten you with debt collection.

    * If you are a tenant and not a homeowner be wary as you will be stung by a bill when you move out of your property *
  • Reviewer
    Location
    Liverpool
    Reviewing
    Hyperoptic
    Date
    Comments
    I was very disappointed when, after the purchase, I discovered that what was written in the pamphlet I received at home was a lie. It is written FREE same day activaction but on the next page after payment I discovered that I had space to schedule only 8 days later. I entered the chat and after explaining everything the maximum that was granted to me was a change for 7 days later. A lie to sell.
  • Reviewer
    Location
    London
    Reviewing
    Hyperoptic
    Date
    Comments
    DO NOT and I REPEAT FOR YOU AGAIN, DO NOT SIGN A CONTRACT WITH HYPEROPTIC. The internet drops out all of the time.
  • Reviewer
    Location
    Reviewing
    Hyperoptic
    Date
    Comments
    Bunch of cowboys avoid. Installer was clueless, he didn't know which lines he was connecting. Unit was connected to the wrong power supply in the building, so the cabinet is constantly beeping. Good luck contacting customer services to resolve any complaint.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Hyperoptic
    Date
    Comments
    Worst internet company ever, they signed me up for 12 months contract and I only wanted was a one month rolling contract, now they can’t provide services in my new apartment so I have to pay cancellation fee which is £151. I am never going to recommend this company to anyone or use there services ever again.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.