Hyperoptic Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Recent Customer Ratings for Hyperoptic

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3.2 stars
  • Reliability
    3.2 stars

Based on 134 customer ratings since 2018-07-26 (Show all time ratings)

Visit Hyperoptic   Read our Hyperoptic buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

132 Customer Reviews for Hyperoptic

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Reviewer Location Reviewing Date Ratings
Really bad experience. Line drops constantly, forget downloading big files. Infantile customer service. I expalined that 10 other people in Airpoint building in bristol where on facebook group complaining about the same issues when all they could think of to say was to turn my computer on and off again. Complete cretins. Do not use.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol - Airpint Hyperoptic  
Contacted Hyperoptic on 7th of May to order installation of Hyperoptic fibre service to my sons flat. We were given an installation date of 18th of May which seemed an eternity to a teenager without broadband but as we felt it was worth the wait we accepted.
The Engineer turned up on the afternoon of the 18th and proceded to install the Hyperoptic fibre box. Once the installation inside the flat was complete, the Engineer announced that he could not activate the installation as there was no free port on the switch. On investigation it was clear that the previous visit by the same Engineer had determined that there was no space on the Switch - something that was confirmed by the factors who manage the property.
My son called Hyperoptic who said they would give him a date for the switch upgrade and service activation on the following Monday (the 21st). Despite several calls (we are now at the 24th of May) Hyperoptic are unable to say when the service will be upgraded.
Service is awful and the attitude of the staff on the service desk is the kind of world weary drone that gives the impression that they are heartily sick of hearing complaints.
Do not use Hyperoptic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Hyperoptic  
Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hyperoptic  
Purchased the 100MB from Hyperoptic. My downloads were running slow, after checking my speed it was only 26MB. I called Hyperoptic to be told I can only get 100MB if I use an Ethernet cable and not the wireless hub. No where on their website does it say this. The person who fitted it didn't mention it and neither did the sales rep. I cancelled my BT broadband and paid to get out of their contract early. Only to be mislead and sold wireless broadband from Hyperoptic which doesn't actually work unless via Ethernet. It would be interesting to know how many people have actually been sold this and have not checked their actual speed. I called Hyperoptic to complain and got nowhere.
The following is my package details:

100Mb download and upload speed
Unlimited usage, no data limits
No BT landline (line rental) required
Consistent, fast speed
Hyper-hub (wired & wireless) router
24/7 customer support
12 month contract

In very very small print: Gbps speed is not achievable by a single device over wi-fi. If you are looking for a 1Gbps connection to a single device, a wired connection is required.

However, this doesn't say you cannot achieve 100MB or anywhere near it unless connected to a wired connection.. Completely false advertising.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Hyperoptic  
Truly terrible. Intermittent and slow (when it works!) Currently have been 4 days without WiFi, when all other providers in my block of flats are ok. I work from home, so have had to sit in cafes to get internet to work for the past few days. No apology or compensation from customer service, and no commitment to a ‘fix date’. Have terminated my contract. Will never use again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Richards Hyperoptic  
The first engineer decided to take the most visible route for the cable and drilled a hole 1/3 of the way down a wall to take it into the cupboard - despite having a skirting board available to follow. He also left a mess and didn't even say he had finished. Hyperoptic said they would send a different fitter who didn't turn up and no contact from hyperoptic. Wouldn't touch them with a barge pole!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cardiff Bay Hyperoptic  
I have had Hyperoptic 100mb package for a week now and absolutely no problems at all to report. Speed tests carried out and achieving a steady download/upload speeds of 98.9 mbs wired, awesome stuff!! I Don't know whether some of the reviews on here are building specific, or there are other underlying issues in the configurations relating to the problems mentioned. Personally I only use wifi for phones and tablets so I can't comment on this but wifi is always flawed with interference in flat complexes. I changed my router though to channel No 6 on the router and I have no speed issues over wifi. We had some installation issues originally but a bit of patience and everything was sorted out . At the moment I have nothing but good things to say about the company and product installed.
London Hyperoptic  
Awful awful awful!!! Have opened an account 10 days ago and still no internet or phone service. Do not use them unless you are prepared to wait a very long time to get up and running. Apparently there is a problem with the net work - hard to believe that is true as previous tenant had the service a day before I took over the flat. The customer service promises lots and guarantees service will be provided but after ten days I still don't have it!
I eve
Hyperoptic  
Hyper optic is the worst broadband provider , i've been with in the last 15 years. Their billing and payment resolution in next to nothing , compared to other providers. You cannot transfer their services elsewhere and if you talk to them about it they were rude and threaten you with debt collection.

* If you are a tenant and not a homeowner be wary as you will be stung by a bill when you move out of your property *
Croydon Hyperoptic  
I was very disappointed when, after the purchase, I discovered that what was written in the pamphlet I received at home was a lie. It is written FREE same day activaction but on the next page after payment I discovered that I had space to schedule only 8 days later. I entered the chat and after explaining everything the maximum that was granted to me was a change for 7 days later. A lie to sell.
Liverpool Hyperoptic  
DO NOT and I REPEAT FOR YOU AGAIN, DO NOT SIGN A CONTRACT WITH HYPEROPTIC. The internet drops out all of the time.
London Hyperoptic  
Bunch of cowboys avoid. Installer was clueless, he didn't know which lines he was connecting. Unit was connected to the wrong power supply in the building, so the cabinet is constantly beeping. Good luck contacting customer services to resolve any complaint.
Hyperoptic  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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