Hyperoptic Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Recent Customer Ratings for Hyperoptic

  • Satisfaction
    3.8 stars
  • Customer Service
    3.9 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars

Based on 140 customer ratings since 2019-10-23 (Show all time ratings)

Visit Hyperoptic   Read our Hyperoptic buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

177 Customer Reviews for Hyperoptic

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Reviewer Location Reviewing Date Ratings
Avoid this company.

The internet drops out all of the time, you speak to customer service who say the speed is fine. It does look fine when you use speedchecker etc. However when you need a constant stream (gaming), it drops down to 0-1 up and download speeds, only for a few seconds but enough to either disconnect or frustrate you.

I am suprised they are getting away with advertising the speeds they do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Hyperoptic  
Appalling. I signed up for 100Mbs and got about 4. Customer service tried very hard to fob me off and I had to insist an engineer visited. Turned out they had connected us wrongly at another point in the building. Service is frequently dropping altogether, and is never anywhere near what they promised in terms of speed or reliability. I’d recommend it if you want to pay good money for a slow and unreliable service though, as they deliver on that. Just dreadful, I am sorry to report.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
i had the best costumer the guy who helped me was David he was really patient and helpful.
service like this deserve 10stars not 5.
and is not the first time i am speaking with them and i had the same experience.
well done guys i am really happy to be with you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
malaj Hyperoptic  
I've go 100 mps but it is hardly 17 mps.
the router is pretty weak, both in range and speed.
Speed frequently drops. It is temperamental with some websites.
and customer service is basically there to justify the bad service, taking advantages of what you don't know and misunderstandings.
Highly NOT recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
I don't want this to be a long account, though it could be. In one word: Avoid! Avoid! Avoid!

This company is utterly useless. The internet drops up, the internet is slow when it does work. We bought 1gb, we've never received even a tenth of that! We called multiple times with technical support, wasting hours on all sorts of gibberish and given false promises of improved service. We were then switched to 20mb and then told actually we should try 100mb. Nothing worked. All the same. Rubbish service.

They outsource technical support to Serbia. And they're technicians operate on an UBER-engineer format. Anyway, total headache. Nightmare.

This is by far the worst internet service in over 20 years of using the internet. It made me yearn for my dial-up years - at least that was constant. HyperOptic? Hyperrubbish.

Ben and Tom - you'll be hearing from a lot of angry customers soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Queensway Hyperoptic  
Great internet. Reliable, fast and immeasurably better than our previous connection with Sky!

We recently moved into a block flats that had already been pre-fitted with Hyperoptic so the whole setup process was fairly straightforward.

There was a slight faff with the delivery of our modem and upon first setup the internet didn't work (hence the 4 stars given). However, after a 15 minute phone call to customer services we were up and running and haven't had any problems since.

I receive and send a lot of files for my work and since switching from Sky in our old property to Hyperoptic my upload times in particular have gone from 30-60 minutes to about 5-10.

Almost 4 months in and very happy.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
NW London Hyperoptic  
Most incompetent service I have ever seen! 3 weeks and 3 scheduled "engineers" and the problem is still not fixed. Horrible customer service and stupid inefficient installation team will never use this service and highly recommend others to STAY AWAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
I would highly recommend that you -*avoid*- this company.

1) I phoned up in July 2017 to book an installation. One was scheduled for two weeks later.

2) The day before installation, I received a confirmation text in the morning. In the evening I received a phone call saying that my installation had been cancelled with no reason given.

3) I phoned up a few days later to ask what the issue was. Apparently there was a dispute between Hyperoptic and the Building Management.

4) A few weeks later the dispute has been resolved and I am asked to rebook the installation. This was scheduled for three weeks later (as no earlier slot was available).

5) Saturday 2nd September 2017: I was told that the engineer would phone 30 minutes before arriving to confirm the appointment. This did not happen, but at least he turned up.

6) The engineer could not turn on the internet because the building management offices were closed (as it was Saturday). Hyperoptic know that the offices are closed on Saturdays because they do installations all the time in my building. Why did they book the installation for a Saturday then?

The engineer said he would phone me back later that day to rearrange.

7) No phone call back. I call Hyperoptic on Sunday - they say they will phone me back.

8) No phone call back. I call Hyperoptic again on Wednesday - they rearrange the engineer to come back on Thursday. I confirm that I will not be in the apartment - Hyperoptic say this is fine.

9) On Thursday I receive two answer phone messages asking if I am in the apartment. After four long phone calls to different people at Hyperoptic it turns out I do need to be in the apartment. An engineer is scheduled for Friday.

At this point I accept that I may never have internet and that Hyperopic has no communication between departments.

10) On Friday, the engineer is meant to come between 9 and 12. At 12 I ring up Hyperoptic asking where the engineer is - they say he will be there in 30 minutes.

At 1pm, I phone up again. They say he will be there soon.

At 1.20pm I receive a phone call saying that the engineer is on his way.

At 1.40pm I receive a phone call saying the engineer is lost.

At 2.20pm the engineer arrives. An apology for the lateness would have been nice at this point.

At 2.26 I am told that the original installation did not work and it will have to be re-done. I am so bored of Hyperoptic by this point.

The only available slot is in 7 days' time.

All I want is some internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
100mb package.
Been connected for just over 2 months.

The promises made:
No more dropping out;
Very fast speeds.

What we got:

Constant drop-outs. And I mean constant. What's caused me to leave this review is the fact -- yet again -- my internet connection has dropped 4 times in the past 5 minutes. This is not a rare occurrence; it happens frequently every day.

The speeds are fine -- does everything I want it to do. Not 'amazed' by the speeds by any means.

Installation was a bit of a shambles.

Customer support aren't able to help to get a stable internet connection.

I left PlusNet as they had a habit of dropping out for long periods of time. Hyperoptic's advertising promised an end to that. But they're just as bad. Scratch that, they're worse. I'm seriously considering paying off my contract and going back to a mainstream provider.

Would not recommend.
  • Customer Service
    2 stars
  • Speed
    3 stars
London Hyperoptic  
I switched from sky as my internet always stopped. I would highly recommend Hyperoptic for its speed and reliability. It took me a day to download a movie with sky and two minutes with Hyperoptic. It was like going to the future from the stone age.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool Hyperoptic  
Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hyperoptic  
Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hyperoptic  
1 month since I signed up - had to miss 4 days of work waiting for installers that don't call, don't show, or leave with the job unfinished. Had to call customer service nearly every day, getting different answers every time. I was promised in writing that installers today would finish the job. Still no internet, and another installation scheduled. I cancelled my old provider with a 2 week overlap from when hyperoptic was supposed to be operational, but because of delays I've now had no internet at all for a week. I would have never signed up if I knew that it was going be like this.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
London Hyperoptic  
Be very careful if you are considering signing up to Hyperoptic. They are a bunch of amateurs, not real professionals. They are vastly increasing their network footprint without building in IPv6 infrastructure to the point where they have had to implement CGNAT. In practice, this means you have to share a public IP address with several other customers. This prevents you from connecting to your home network from elsewhere. It has also resulted in problems with unstable network speeds and inability to connect to certain websites.

This morning I was unable to connect to the British Airways website despite being able to do so from my work network and from my mobile phone (on 4G). I called up customer services only to be told that this is a frequent issue because website providers sometimes block shared public IP addresses they do not recognise and that I would have to call up British Airways myself to resolve the issue. The other option I was given was to pay an extra £5 per month in order to have a static IP address. This is ludicrous. Surely it is the ISPs responsibility to resolve these issues and completely unacceptable that I should have to pay an extra £5 a month just to have the privilege of a working internet connection! Why should customers have to do their job for them?!

In summary: dreadful customer service. Poor network infrastructure and the bosses are clearly only interested in making money and don't give a toss about their customers. I wish I had stuck with my Sky Pro ADSL connection. It might be slower but at least I know it is reliable and actually works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
Extremely unstable (disconnects) and extremely slow most of the time even when we are on 100MB. And they think it's not their problems. We phoned customer service and he was so rude. I then emailed and nothing was resolved. They only changed the channel (which didn't help) and asked me to upgrade. What a good waste of money and time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Isle of Dogs Hyperoptic  
Customer service is absolutely appalling I moved into an apartment where hyperoptic was already provided so I rang to see if it was more beneficial to go with them than wait three weeks for wifi to be fitted.. I was informed when I took out this contract that they only provided a year long contract when I needed 9 months I was explained that the cancellation fee would only be £25 but was offered a good deal so I decided to go ahead and pay a cancellation fee when I left! I rang today to cancel my contract where I told the cancellation fee was now £50! When my contract only had £66 left to pay. I explained I was told £25 previously so they listened to my first recording and found that it was £25 however they insisted I had to pay £50 or move the contract which I am unable to do. The worst customer service I have ever received asked to speak to the manager and was informed that wouldn't be possible. Would never use hyperoptic again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Brodie Hyperoptic  
Have to wait 3 and a half weeks for installation within my apartment. Be aware: when it is installed, the cables will all be exposed (looking awful) unless you pay extra for them to be hidden.

In my view, I think they sucker the managing agents of buildings into installing their service. Apartment owners are then trapped because Hyperoptic then have the monopoly and you're stuck with their terrible service.

In my opinion: useless. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South London Hyperoptic  
Initially kept delaying installation, and now broadband is not as reliable.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Hyperoptic  
Had for a few weeks and I am very happy with the service. It has been very reliable and the speed is very good. I use mainly wireless so I am on the 100MB package. Couldn't recommend more.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
Couldn't ask for more! Amazing speed (I have the 1GB option), No downtime for me in the last 6months & was quick and easy to set up l.
Only improvement would be to supply a better router - you can't get the most out of the 1Gb service with the router they supply
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
Moved to Hyperoptic from SKY after our development was enabled to receive their service. Mindblowing... to go from a broadband experience which constantly fluctuated between the bearable and the terrible to grinning at <15ms ping gaming and consistent 75MB throughput wireless was just amazing. Unfortunately we've recently moved and werent able to take Hyperoptic with us. Im now stuck pondering between a return to SKY or BT and feels like Im returning to the stone age!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
London Hyperoptic  
My experience with hyperoptic has been nothing less than excellent. Because the previous tenant had left their hyperoptic modem in the apartment, I was literally up and running in five minutes. Best broadband (Fibreoptic) experience I have ever had.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
Yes they deserve 5 stars. We have been with Sky nearly 3 years and payed nearly £30/month for these 3 years and received a speed of no more than 4.5Mbits/sec which was an upto 17Mbits/sec package, couple of months ago i received a message saying that Sky will raise their prices £1.5/month both broadband and line rental that we should pay for £33/month for the slowest broadband in the UK.With Sky I've never seen a download speed more than 600kb/sec but now with the basic package of Hyperoptic which is 20Mbits/sec i have a download speed of 3Mb/sec which is 5 times faster than Sky and nearly £15 cheaper.The installation process was fast and smooth,the engineer insisted on cleaning the dust after finishing the job and i said i can do that no worries, couple of hours later i had the cheapest/fastest internet connection in the UK including line rental which you use Hyperoptic modem to connect your phone and it has a crystal clear connection. I definitely recommend Hyperoptic, maybe it is not a billion pound company but you will get the cheapest/fastest/reliable (been using for 3 weeks now) broadband connection in the UK.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london Hyperoptic  
These guys deserve 5 Star! Honest advise, helpful team and support line. Big thanks for Dusan who helped me to cancel my contract just because I'm moving to another area and they can't reach there yet.. Nevertheless I will get back to them as soon as we have it there, and will continue to recommend it to the others. (usually I don't write reviews.. and P.S. AVOID VODAFONE AT ALL COST...)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
I have had Hyperoptic 100mb package for a week now and absolutely no problems at all to report. Speed tests carried out and achieving a steady download/upload speeds of 98.9 mbs wired, awesome stuff!! I Don't know whether some of the reviews on here are building specific, or there are other underlying issues in the configurations relating to the problems mentioned. Personally I only use wifi for phones and tablets so I can't comment on this but wifi is always flawed with interference in flat complexes. I changed my router though to channel No 6 on the router and I have no speed issues over wifi. We had some installation issues originally but a bit of patience and everything was sorted out . At the moment I have nothing but good things to say about the company and product installed.
London Hyperoptic  
Speed like I've only seen on my local network before. It's generally at the 93Mbit mark for download and 95 for upload. I'm on the 100Mbit service, so this is really very close to the advertised maximum.
I find the symmetric speeds (i.e. same up & down) to be fantastic. Good download speed is all very well, but services with slow upload speeds don't tend to cope too well with video chat. The hyperoptic upload speed provides a brilliant video chat experience.
There is a 1Gbit service, but I honestly can't think what I'd do with that much bandwidth. I am a fairly high end tech geek but rarely max out this 100Mbit service. Ten times more bandwidth? The mind boggles.
For gamers, the ping time is an awesome 2ms. I don't game at all, but that is a ping time which would normally be associated with a local network. Certainly not broadband ping times.
I'm as impressed with this broadband solution as I think I could possibly be. It is flawless so far for me.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Richmond Hyperoptic  
We have a small family and don't do anything too intense and our experience has been quite bad to be honest, especially in comparison with the usual suspects.

Examples of poor service:
- We opted for quite a fast speed option but realised later that the router installed by Hyperoptic wasn't capable of achieving such speeds! What solution did they provide? The guy told us to go buy another faster one!!
- We got disconnected more times in half a year than we did with BT in a few years.
- After explaining that we weren't satisfied with the service and that we were moving house so wanted to cancel the service, they said we'd have to pay an early termination fee which was more than we anticipated because they restarted another contract midway through our original contract because we downsized to a lower speed. When we tried to negotiate maybe moving the service to our new address, they couldn't because they're a small company and it was out of their coverage.
- They constantly send you emails asking you to recommend contacts to sign up to their appalling service; it seems like they make more of an effort marketing rather than actually providing a good service!

I would strongly advise against signing up with Hyperoptic and stick with the main players.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Hyperoptic  
We've been with all the big players in the game (e.g. BT, Sky, VM etc) and Hyperoptic is undoubtedly the worst experience I've had. Terrible, terrible service all around. Avoid them at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester Hyperoptic  
Hyperoptic are an enigma of a company, when it works, it's very good. When it doesn't it's terrible.

Let me start with the installation. When the engineer arrived he told me he would only be able to install my socket within 10M of my front door. This is an issue for me, as the front door is nowhere near the living room where most of my connected devices are. That being said the speed of installation was quick and the guy was efficient and knowledgeable.

When working, the internet is ok but there are some issues. For example the wireless speeds. I have never had above 32Mbps even an optimal distance form the router. I expect some degradation of performance over wifi but 68 Mbps? or, to put it another way: less then 2 thirds of the speed I am paying for! Due to my installation issues I get about 0.5 Mbps in my living room.
Even connected wired straight out the back of the router I only get 82Mbps. This is much less than acceptable. It's basically an outright lie to say I'm receiving the 100Mbps service I am paying for. I'm not sure how they get away with this? Maybe no one has reported them to trading standards yet? I assume someone techy would give some excuses using words like "latency" and "load form other users" or some such. However when I was with BT (which is sadly unavailable in my new building) I was paying for an 80Mbps service. They were quite honest in saying I would never get that, but they did say they would monitor the line and make sure it never dropped below 70 and, hardwired, it never did once).

The other issue is reliability. My connection drops constantly. This makes it impossible to watch anything over a streaming service or listen to a streaming music system.

Customer service TRIED to help. IN that the very quickly investigated the issues I was having and they sent me a new router. However the router being the same poor quality as the old one I have exactly the same issues.

I would recommend you stear clear of these guys. The bad outweighs the good
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Brentford Hyperoptic  
Absolutely the worst experience I've had with ISP; Both the customer and technical support were poor (their diagnostics completely failed to identify my poor connection speeds), the reliability is hit and miss and the claimed speeds only exist on paper. Overpriced and, because their scope of service is quite limited, you're likely to be hit with a big termination fee if you decide to move house. Stick with the usual suspects (BT, Sky, VM etc.)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Manchester Hyperoptic  
Awesome Service, Great offers, worked within my budget, absolutely satisfied
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Roehampton Hyperoptic  
Awful and useless customer service. Their speed and reliability is quite good though. But if you need to get in touch with their customer service department, they are pretty much unhelpful and useless.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Bromley Hyperoptic  
The speed is terrible, I might as well be on dialup. Webpages don't load that used to load, youtube buffers, movie streaming goes all pixelated and continually pauses, sometimes I can't even load facebook...or even google!
Customer Service is efficient and can get through, but whats the point when the product is rubbish?
speedtest.org numbers shows that its better than my previous provider, but WHY do all these problems happen then? I might as well go back to ADSL because even though it says a larger number on Hyperoptic fibre, the ACTUAL experience is SLOW.
I don't understand all the positive reviews - perhaps it is localised ot my building, but when i call they say no issue with my area or building. Its getting worse by the day, and I have seen our neighbours installing hyperoptic too... will leave Hyperoptic as soon as I can, even if it means paying out the contract. Its terrible.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Islington Hyperoptic  
So I was to my knowledge the first person in Edinburgh to have this service activated. We had 5mb before via BT as the exchange was not enabled for Fibre, very annoying. Hyperoptic came along, 1gb DL you say... this is fast, very fast, now I dont expect to get 1gb all the time and when am plugged in most of my devices PS4 pro, fire tv, etc etc their software restricts speeds or ethernet cards dont allow you to use the true value. but i get a solid 150mb - 200mb on those and 600+ via macbook pro. If you using wifi all the time dont bother with 1gb package as the router doesnt support those speeds only up to 70-80mb its always up there and only seen a drop off a handful of times in general never really noticed a drop in speed to date after nearly 2 months of use. Solution to wifi speeds, buy a Unifi device plug it in and make that your wifi access point, boom iphone 7 and macbook jummp up to 200mb - 300mb, so yes 1gb service is amazing, but as most devices dont support or handle that 100mb is prob more than enough after the intro offer IMO. Unless they bring out a new router that support quicker speeds (one for the future as I know its a new service) but doing some great things so keep it up. Also your customer service have also been top notch and helped with forwarding ports for gaming and taking away a lot of thinking. Helpful team each time I have called in. overall very happy and never had any issues to date.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Edinburgh Hyperoptic  
After two months and three failed installations, we're still not connected. Customer service doesn't seem to care about anything. High speeds are only any good if they actually bother connecting you.

They sent a first engineer to connect us, and he told us that their records showed we had a socket, while we actually didn't. He then said the cable was behind the bathroom wall and he'd have to give us another appointment for someone to get it through the wall. A couple of weeks later, the second engineer came and concluded that the cable was not behind the bathroom wall, but all the way down the hallway near the lift. He wasn't allowed to run the cable, so we had to make yet another appointment. Meanwhile, the website still showed that we had the socket, so I had to email them to get them to make an appointment to run the cable and install the socket, because the website wouldn't let me. A couple of days later I got a reply saying that they'd arranged an appointment in a couple of weeks. Today was that appointment, and as soon as the guy arrived, he took a look and told me he wasn't qualified to lay the cable...

If I could, I'd give them 0 stars.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
Without doubt the worst company I have ever had to deal with (I'm 68 BTW). No warning on works when the internet drops so no internet, no phone, and no mobile (my signal comes through the router). Repetitive replies to emails. Been with them for 4 years and wish I had never bothered. Have just renewed contract, against my better judgement. They have taken off my free UK calls but are still charging me the same price per month. I am now on my 4th email to them but to no avail. As somebody else here mentioned, all the customer services staff I have dealt with have Eastern European names. Any company that hires almost exclusively eastern Europeans are obviously trying to do everything on the cheap.
When I first started with Hyperoptic I had to send and receive over 40 emails just to get it up and running with a working phone. They even messed up my desire to keep my old BT number.
Avoid! Avoid! Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Acton, London Hyperoptic  
Their engineers were in my building and told me to sign up online. So I did. I took a day off work and they installed my socket and router. At no point did they tell me the service wouldn't be live... until after they were done installing. The engineer tells me it won't be live yet and there would be a wait. He couldn't say how long - not even an hint. Customer service have no idea. So far it's been over a month. They still don't know. I see some poor soul on here has been waiting over 5 months.

If there service is this bad before it's even live I'm thinking it'd be best for me to just cancel now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Edinburgh Hyperoptic  
Shockling bad customer service but more importantly extremely unrelaiable., constantly slower service despite subscribing to the faster service. It breaks down reqgularly It is also very expensive. Unfortunately my block Is a already committed to this service. I would avoid this company and go for a better more reliable brand name.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
Use them for the speed, for that they're great. For the rest, meh.

Their supplied router is rather mediocre so get a better one. (Doesn't even do 5GHz.)

Also, don't e-mail them about anything technical because they're not going to give a useful answer. Support for IPv6 not coming any time soon either.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    4 stars
London Hyperoptic  
I have 100mbps download/100mbps upload service for two months now. It's the best Internet I've ever had!!
That's the first time in my life when something was so good, that I decided to share my opinion with others.
100% reliable so far, perfect speed accessible all the time. After many years of struggle with BT 16mbps download/1mbps upload, fastest available at my apartment, I finally feel connected! I was really hesitating when I was reading all those negative reviews here on broadband.co.uk, but I'm extremely glad I decided to apply. Now I can't even imagine anymore how I could live without it!
Hyperoptic with it's 100 or even 1000mbps broadband is really far ahead others. The best confirmation is actually the negative review given because wifi won't support those speeds. Seriously? It's really not Hyperoptic's fault that today's wifi is not there yet ;) Sure, they could support very expensive 802.11ac standard, but most devices won't support it anyway. And you can always put your own wifi access point if you really need ac wifi. I might be old-fashioned with my desktop gaming PC connected over the wire, but that's the way to fully take advantage of this crazy fast broadband. And the comfort of finally being able to upload all those hundreds of gigabytes of personal pictures and videos to the cloud for a secure backup is really wonderful. Hyperoptic, you've made my life better, keep on doing that for others :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Leeds Hyperoptic  

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