Hyperoptic Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.
Recent Customer Ratings for Hyperoptic
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 142 customer ratings since 2020-01-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
187 Customer Reviews for Hyperoptic
Reviewer | Location | Reviewing | Date | Ratings |
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Hugely disappointed with this provider. Moved to a brand new property that was meant to have 1GB fibre optic. Yet, the maximum speed we've got so far is 300 MBits. Wifi is also weak and both internet and WiFi are unstable and fluctuate widely. But they advertise themselves as "life in the ultrafast lane". Since our move to the new property on Friday October 16 we have made numerous phone calls to Hyperoptic and they cannot help. They insist on doing endless tests from distance instead of sending out an engineer. In our previous property we had Virgin Media and never had any issues while an engineer was always available, you simply had to book an appointment. Unfortunately, Virgin Media is not available where I moved. Back to Hyperoptic. They seem more like a bunch of students who are polite on the phone but they do not know what they are doing and have very little knowledge of technology. My advice to all. If you work from home like myself, and you do work that requires serious computing and stable and robust internet connection, avoid Hyperoptic. |
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Dr. Serafim Kalliadasis | Wallingford, Oxfordshire | Hyperoptic | 2020-10-20 | |
From order to picking install date, completely hassles free, I kept my old provider active (Sky) until it was all installed just in case .. was not needed as was all installed and active so easy ... so far service is fast ! i had 150mbs installed. biggest problem was the 56min wait on call to sky to cancel my old sky broadband |
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Rob | Birmingham | Hyperoptic | 2020-10-05 | |
Read some negative reviews. However personally have had brilliant service with Hyperoptic in the last several years, always someone to pick up the phone and very good attitude even if you are looking to terminate your contract with them (decision to terminate contract has nothing to do with their service). |
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Sylvia | Manchester | Hyperoptic | 2020-09-27 | |
I have been waiting for a router to be delivered to me for over 2 weeks now. |
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Mamello | E14 London | Hyperoptic | 2020-08-18 | |
INACTIVE SERVICE two weeks after Installation |
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Kai Boon Tan | Edinburgh | Hyperoptic | 2020-08-04 | |
Not sure about all the negative reviews, but my own experience with Hyperoptic for the last 3 years has been all positive. Great speed, reliable connection, particularly important nowadays while working from home, good customer service. |
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Rustam | London | Hyperoptic | 2020-08-03 | |
Decent speed and good customer service, however it is pointless when internet drops every time you connect to a VPN because there is no static IP addresses. I bought an add on for another 5 pound a month for a static Ip and it still does not work. Do not even waste your time or money on hyperoptic if you need to connect to an external VPN |
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Do not use if you need to use VPN | London | Hyperoptic | 2020-07-31 | |
engineer arrived with no mask or cleaning liquids. was moving around fast and couldnt keep distance quick enough at times. when i asked him about distancing, he said dont worry, ive already had it (covid19). I thought , how do you know its gone, we dont fully understand it yet |
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steven | north east | Hyperoptic | 2020-07-28 | |
I clicked box to keep landline number on an online form. |
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steven | north east | Hyperoptic | 2020-07-28 | |
Utterly ghastly. I’ve had this service for four months and I can’t wait for the 12 month contract to be over so I can move elsewhere. The speed is so painfully slow, I’m either getting back to back buffering or pixelated pictures. Watching tv is now a trial. I had an issue over the installation and found customer service very pleasant but useless so I’m afraid I’m not going to bother reporting this, especially after reading the reviews. |
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Nicola | London | Hyperoptic | 2020-07-21 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
