Hyperoptic Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.
Recent Customer Ratings for Hyperoptic
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 143 customer ratings since 2020-01-18 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
187 Customer Reviews for Hyperoptic
Reviewer | Location | Reviewing | Date | Ratings |
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DO NOT and I REPEAT FOR YOU AGAIN, DO NOT SIGN A CONTRACT WITH HYPEROPTIC. The internet drops out all of the time. |
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A Customer | London | Hyperoptic | 2018-01-31 | |
My site was listed as ready for installation so I booked an appointment for a Tuesday morning. The engineer arrived, told me the site want actually ready yet and left. I phoned hypertopic who assured me the site would be ready for installation by the following Monday and so booked me another appointment. This time the engineer came and left without informing me and it was up to me yet again to call up to see what is going on. I'm now told that they don't know when the site will be ready. |
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A Person | London | Hyperoptic | 2018-11-05 | |
Unfortunately my first week with Hyperoptic was plagued with problems - the phone line didn't work and could only be reset on their end, then the fibre optic line was damaged near Cardiff leading to an entire day without internet, then the service stopped suddenly tonight a whole day after their planned engineering works (with no mention of this extra work!) |
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A S | Cardiff | Hyperoptic | 2016-09-02 | |
Terrible customer service. Shoddy workmen who installed. Quite good speeds. |
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Adam | Liverpool | Hyperoptic | 2020-11-30 | |
I’ve been with hyperoptic now for a little over 2 months, and I must say I was slightly nervous about signing up for a provider I’d never heard of before. |
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Adam | Manchester | Hyperoptic | 2018-10-11 | |
I don't want this to be a long account, though it could be. In one word: Avoid! Avoid! Avoid! |
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Adam Abo-Tommy | Queensway | Hyperoptic | 2017-09-29 | |
An absolutely disappointing service. I got into a contract with them only 3 days ago and woke up today to find no internet and it has happened for the 4th time in 3 days. The guys on the phone could not fix it and need an engineer to visit. I am a working professional and the only times they have available is during business hours for an engineer to visit - that is 9-5 and are providing no flexibility with that. |
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Aditya | London Strata | Hyperoptic | 2019-06-02 | |
The customer service I experienced with Hyperoptic was very nice. I have never called, only used their chat service. I have never had to wait for than 2 minutes for someone to chat to. The only times I had to get in touch was to set up the account and at the end of the 12 month period. Very helpful staff. Even the engineer who came to install the socket was helpful and courteous. |
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AG | Romford | Hyperoptic | 2019-03-29 | |
I am very happy with Hyperoptic. The speed consistently matches the service I ordered. In terms of reliability, there has been only one outage for around 5 minutes in almost 6 months - much better then any other providers. The ordering and install process is straightforward and I did not have any problems with the customer service either. I would suggest adding a static IP option to the package though, to ensure the best possible experience. |
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Agris | London | Hyperoptic | 2017-12-02 | |
Dusan (Hyperoptic)went to Great lengths to sort my problem out but this was a third time of calling customer service was lucky to get the right person Dusan is a top rate customer service operator like most of the customer service operators at hyperoptic thank you |
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alan | london | Hyperoptic | 2019-07-05 | |
Ordered internet for my new flat and booked in an installation 3 weeks in advance. Engineer never showed up! I contacted them to be told that they weren't coming because they had failed to send risk assessment forms - and they didn't even contact me to tell me! Now nearly a week later and I am still without internet and no booked in installation. |
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Alex | Nottingham | Hyperoptic | 2017-12-13 | |
I recently moved apartments and since my last provider EE didn't have fibre option at my new address, i decided to switch. Found out that my new block is hyperoptic enabled. Immediately rang my friend who has been using hyperoptic for last 2 years to know his experience and he not only recommended me for its excellent service but also sent me a referral link which gave both of us £50 statement credit. You can use amarnath21 at gmail if you want referral. it's quite simple - Orders a 12 month subscription, selects 'I was referred' and submits my email address. |
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Amar | London | Hyperoptic | 2018-05-21 | |
Hyperoptic is not customer focused so be careful when you sign up. I've asked for a speed upgrade which locked me for 12months. I received and read the fine print after a couple of hours of changing the service and I wanted to go back to the previous package because I didn't agree with the T&C but they didn't let me. I'm escalating this to the consumer rights, but at this point all I want is to get rid of them. |
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Andre | London | Hyperoptic | 2020-05-12 | |
I was very disappointed when, after the purchase, I discovered that what was written in the pamphlet I received at home was a lie. It is written FREE same day activaction but on the next page after payment I discovered that I had space to schedule only 8 days later. I entered the chat and after explaining everything the maximum that was granted to me was a change for 7 days later. A lie to sell. |
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Andre | Liverpool | Hyperoptic | 2019-03-12 | |
Had for a few weeks and I am very happy with the service. It has been very reliable and the speed is very good. I use mainly wireless so I am on the 100MB package. Couldn't recommend more. |
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Andreea | London | Hyperoptic | 2017-04-23 | |
Been over a year. Contract finished, call them and offer me a better package and free upgrade for the modem. The new speed upgrade is amazing and the modem flies! For £25 a month I think it’s a bargain. 2 kids on youtube, streaming a football match, wife on the pc and everyone is happy at peak hours. Defo recommend it! |
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Andres Sanchez | London | Hyperoptic | 2018-11-30 | |
My building recently went ahead with Hyperoptic, and I decided to take the offer they had and changed from Sky to them. The installation went smoothly and quick. The internet speed is amazing, I check internet speed now and then - and on my 150Mbps package - I get around 125Mbps speed, which is a huge improvement on my previous 9Mbps with Sky. I am very happy so far and have no complaints. |
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Andrew | Bristol Center | Hyperoptic | 2017-11-30 | |
I requested Hyperoptic following an offer of "three months FREE then £22 per month". It took nearly six months to connect the service to my apartment. When my first bill came in Hyperoptic had taken £95 from my bank account. When asked to explain, Hyperoptic said the offer had finished and I was being charged for installation, a partial month payment and a month in advance, at £30 per month! |
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Andrew Breslin | Leeds | Hyperoptic | 2015-10-13 | |
After having a really bad experience with Hyperoptic service in a previous apartment I swore I would never have anything to do with them again. Unfortunately we have just bought a new apartment where Hyperoptic is the only realistic option because alternatives are super slow. After waiting 2 weeks for an engineer to come I took the morning off work for the appointed time slot and needless to say nobody turned up. No text message to say they were going to be late, no email from Hyperoptic apologising, nothing. I spent two hours on the phone to 3 different people trying to find out where they were. Eventually an engineer turned up two hours late and explained that two engineers were always required in this building and they only sent one. So yet again we are at the receiving end of this company’s utter incompetence. I simply do not know how they are in business. A manager pointed out their customer service award which based on my experience in two different properties is an absolute joke. I would strongly advise having nothing to do with them unless you have absolutely no alternative. |
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Andy | London | Hyperoptic | 2019-10-31 | |
Horrible service, wifi hasnt been working for 2 months now, still paying for it! An engineer came to fix it but said he had to leave as he had to have more time. Really dfficult to book an appointment if you work on weekdays. Customer support is horrible, minimum 20 minutes waiting time before a reply. Do not recommend |
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Angela | Queensway | Hyperoptic | 2018-08-04 | |
About two weeks ago I wrote very negative review, starting: "Stay away. In years I didn't have such problems with broadband as with Hyperoptic..." |
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Anna L | London | Hyperoptic | 2018-10-21 | |
Stay away. In years I didn't have such problems with broadband as with Hyperoptic. Exctremely slow, not working at all at many times. I complained dozens of times over the phone and through tickets. Tickets - no responses for days. This is the worst internet service that I have had for last 10 years at least |
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Anna L | London, SE16 | Hyperoptic | 2018-10-02 | |
Repeated outages all year, some have taken almost a week to fix and get internet again (for area not 1 person). |
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Anonymous | London | Hyperoptic | 2020-12-08 | |
Terrible service. Cancelled installation at last minute. Make empty promises. Full of people who do not care if what they say is true or not. Please be ethical and truthful when you provide a paid for service. |
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ariroz | Central London | Hyperoptic | 2020-02-18 | |
Good unless it goes wrong. Installers were terrible, 0 customer service. Internet has just gone down, will take 2 weeks to get an engineer out. No Phone, No internet for 2 weeks. |
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Ashley | Se16 | Hyperoptic | 2015-08-31 | |
Worst internet company ever, they signed me up for 12 months contract and I only wanted was a one month rolling contract, now they can’t provide services in my new apartment so I have to pay cancellation fee which is £151. I am never going to recommend this company to anyone or use there services ever again. |
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B Khan | Liverpool | Hyperoptic | 2020-03-14 | |
Just had to cancel my contract on the day of the installation because the engineer didn't turn up. |
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Ben | Cardiff | Hyperoptic | 2018-05-21 | |
It shows that a lot of these reviews on here are fake. Their service is POOR, POOR, POOR. Don't use. |
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Ben | London | Hyperoptic | 2020-06-23 | |
Great internet. Reliable, fast and immeasurably better than our previous connection with Sky! |
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Ben | NW London | Hyperoptic | 2017-09-22 | |
Don't touch them with a barge pole.if I could give 0 stars I would. Worked ok for the 1st few weeks then nothing, All it does is buffer. Called them up and they asked ethernet or wifi? Said wifi, oh just connect ethernet and it'll be fine. No it's not, she then said it's because the router is to far away from TV??? You kidding me on you placed the router, her response we place it beside the front door? That's your problem then get it moved, no their policy is it goes beside the front door?? |
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Bennyboy | Glasgow | Hyperoptic | 2021-01-17 | |
i had the best costumer the guy who helped me was David he was really patient and helpful. |
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Besmir | malaj | Hyperoptic | 2017-10-03 | |
I've had broadband with Hyperoptic for over a year now, and up until yesterday its been fine with decent enough download speeds. (I have the 30MB plan and usually get 20/25MB speeds). |
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Bob | Stanmore | Hyperoptic | 2018-09-24 | |
Super fast and all but unreliable. Speed is unstable, ping is random, blocks some sites periodically. Definitely would have stayed with BT if they offered reasonable speed in my area. |
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Brad | London | Hyperoptic | 2019-08-11 | |
Fast internet but unethical practices. Automatic price hike of nearly 50% at the end of the 12 months with no warming and no possibility of backdating to a usual price even if you renew. Also they don’t offer any more than 12 months so they can do this every year. This practice should be banned and indeed there is new legislation is coming in to make them at least notify us. |
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Carl Mayhew | London SW18 | Hyperoptic | 2020-01-06 | |
Extremely unstable (disconnects) and extremely slow most of the time even when we are on 100MB. And they think it's not their problems. We phoned customer service and he was so rude. I then emailed and nothing was resolved. They only changed the channel (which didn't help) and asked me to upgrade. What a good waste of money and time. |
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Catherine | Isle of Dogs | Hyperoptic | 2017-06-05 | |
If I could give zero I would. Disconnects several times a day, barely 30% of the advertised speed at best. The only redeeming feature is that you can usually get thru to 'faults' in under 40 mins, in contrast to most other providers... to go through the rigmarole of not solving the problem. Cancelling service and told them to sue me for the balance. I ll be selling tickets to any court case ! |
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chris | Newcastle | Hyperoptic | 2019-10-01 | |
If you want a broadband network where you get yourself 1 Gbps networking and end up with 2-30 Mbps, then you are in the right place! |
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Chris | London | Hyperoptic | 2018-06-28 | |
Awful awful awful!!! Have opened an account 10 days ago and still no internet or phone service. Do not use them unless you are prepared to wait a very long time to get up and running. Apparently there is a problem with the net work - hard to believe that is true as previous tenant had the service a day before I took over the flat. The customer service promises lots and guarantees service will be provided but after ten days I still don't have it! |
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Claudia | Hyperoptic | 2016-03-08 | ||
Had for over a year and it's super fast. Customer service answer calls quickly and only had a couple of outages in the whole year. Happy customer |
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Conor | Homerton | Hyperoptic | 2019-08-05 | |
Avoid. It may have fast download speeds but the internet drops out all the time making streaming TV, film, music etc. infuriating. |
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David | London , E14 | Hyperoptic | 2018-04-14 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
