Hyperoptic

Hyperfast fibre to the building broadband, offering gigabit maximum speeds in select urban locations

  • Full fibre optic connection direct to the basement of select urban apartment buildings
  • Faster than most competitors, 1Gb maximum broadband speeds, averages 900Mb
  • Symmetric service offering 1Gb maximum upload speed, averaging 900Mb
  • Cheaper 30Mb and 150Mb services also offered, 150Mb offers symmetric uploads
  • Unlimited usage on all products, without traffic shaping or throttling
  • No need for a landline, broadband-only products available
  • Voice over broadband telephone bundles also available

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Hyperoptic 1Gb Fibre Connection - Broadband & Phone
£39.00 for 12 months
£63.00 thereafter

No upfront cost

  • 12 months reduced price!
  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • Free HyperHub wireless router
  • Use code SPECIAL19 at checkout
  • No contract deals available!
  • Unbeatably fast gigabit broadband
  • FREE standard installation and connection worth £240!
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Hyperoptic 150Mb Fibre Connection - Broadband & Phone
£28.00 for 12 months
£38.00 thereafter

No upfront cost

  • 12 months reduced price!
  • 150Mb average download & upload speeds!
  • Truly unlimited usage
  • Free HyperHub wireless router
  • Use code SPECIAL19 at checkout
  • No contract deals available!
  • Faster uploads than any competitor
  • FREE standard installation and connection worth £240!
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Hyperoptic 30Mb Fibre Connection - Broadband & Phone
£16.00 for 12 months
£25.00 thereafter

No upfront cost

  • 12 months reduced price!
  • 30Mb average download speed
  • Truly unlimited usage
  • Free HyperHub wireless router
  • Use code SPECIAL19 at checkout
  • FREE standard installation and connection worth £240!
  • 1Mb upload speeds
  • No contract deals available!
  • Standalone broadband available
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Reasons to choose Hyperoptic

  • Unbeatable speed - With hyperfast 1Gb maximum speeds available, few other providers comes close to matching Hyperoptic
  • Upload speed - On Hyperoptic's 1Gb and 150Mb deals, upload speed is the same as download speed
  • 30Mb and 150Mb options available - If you don't need the full gigabit service then you can save money with a budget 30Mb/1Mb service, or a symmetric 150Mb service
  • Speed as advertised - As Hyperoptic uses full fibre to the building and high speed networks within the building, connection speeds average at least 95% of the advertised speed
  • Short contracts available - Customers have a choice of 12 month or 1 month contracts
  • Unlimited usage - Customers can download as much as they like without limits, there's no traffic shaping or throttling
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via a network faceplate, so broadband-only products are available
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles only £3 to £6 more than the broadband-only cost
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered

Possible downsides

  • Limited availability - Only select urban locations are supported, at the beginning of 2016 this is hundreds of London postcode areas and buildings in Bristol, Cardiff, Glasgow, Leeds, Liverpool, Manchester, Nottingham, Reading and Sheffield
  • Installation can be expensive outside of offer periods  - If your home hasn't already been given a Hyperoptic faceplate while your building was constructed or first connected, and if the pre-order phase is over, installation charges could be as much as £240
  • No copper phoneline - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage, so you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection
  • No 802.11ac wireless - Due to prioritising maximum wired connection speed, the supplied router only supports 802.11n limiting wireless connections to 130Mb per device, however you can connect your own router or access point
  • Excessive usage policy - Although Hyperoptic's broadband is unlimited and unthrottled, their fair usage policy states that if you make excessive use of your connection to the detriment of other customers, then your service may be suspended

 

Features at a glance

  • Average speeds start at 30Mb download and 1Mb upload, go up to 900Mb symmetric download and upload with top speeds of 1Gb

  • 1 month and 12 month contracts available

  • Unlimited usage with no traffic management but 'excessive usage' is prohibited

  • Free during offer periods, otherwise free if you have a Hyperoptic faceplate installed, £40 during the pre-order phase or £240 otherwise

  • 24 hour customer service and technical support

  • The optional HyperHub router has security and parental controls

  • Optional N-rated HyperHub router provided, or connect directly to your Hyperoptic network faceplate

  • Voice-over-broadband telephone service available for only £3 to £6 more than the broadband-only cost

  • No line rental or landline needed, or you can keep your current copper landline line rental and phone provider

3.4 stars
  satisfaction rating based on 171 customer ratings since 2018-02-21. See more Hyperoptic customer ratings and reviews.

Details last checked on 2019-02-18

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Package    
Speed    
Usage    
Contract  (Sorted)  
1st Year Cost    
Monthly Cost    
Hyperoptic 30Mb Fibre Connection - Broadband Only More Info

Special offer: free HyperHub wireless router

802.11n Wireless Router

averages
30Mb
truly
unlimited
1
month
£328 £24.00

£40.00 upfront cost

Go to site
Hyperoptic 30Mb Fibre Connection - Broadband & Phone More Info

Special offer: free HyperHub wireless router
Add AnyTime calls for £3 a month, or International calls for £5 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
30Mb
truly
unlimited
1
month
£364 £27.00

£40.00 upfront cost

Go to site
Hyperoptic 150Mb Fibre Connection - Broadband Only More Info

Special offer: free HyperHub wireless router
150Mb upload speeds!

802.11n Wireless Router

averages
150Mb
truly
unlimited
1
month
£496 £38.00

£40.00 upfront cost

Go to site
Hyperoptic 150Mb Fibre Connection - Broadband & Phone More Info

150Mb upload speeds!
Add AnyTime calls for £3 a month, or International calls for £5 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
150Mb
truly
unlimited
1
month
£532 £41.00

£40.00 upfront cost

Go to site
Hyperoptic 1Gb Fibre Connection - Broadband Only More Info

Special offer: free HyperHub wireless router
900Mb average upload speeds!

802.11n Wireless Router

averages
900Mb
truly
unlimited
1
month
£808 £64.00

£40.00 upfront cost

Go to site
Hyperoptic 1Gb Fibre Connection - Broadband & Phone More Info

Special offer: free HyperHub wireless router
900Mb average upload speeds!
Add AnyTime calls for £3 a month, or International calls for £5 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
900Mb
truly
unlimited
1
month
£844 £67.00

£40.00 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-02-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Customer Service
    3.4 stars
  • Speed
    3.5 stars
  • Reliability
    3.5 stars

Based on 171 customer ratings since 2018-02-21

Show all time ratings

Add your own review of Hyperoptic

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Buyer beware when you first get Hyperoptic you get the speed you pay for after a couple of weeks it drops by half when I ring customer service the guy trys to tell me im getting the spped I should be and must be something broken on my pc that's doing that I tell the guy dude I build and fx pc's for a living and I can tell you 1000% theres nothing in a computer that can reduce cable speed so he hung up on me ….ill stay for the year as its still better speed then I was getting before but if I see a better offer im gone
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London Hyperoptic  
Internet is good when it's available but constantly drops out and videos are left buffering, even with such a fast connection.

Having to switch provider and getting a massive bill to cancel because they're not available. There's very little options and customer service isn't fantastic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Hyperoptic  
Truly terrible. Intermittent and slow (when it works!) Currently have been 4 days without WiFi, when all other providers in my block of flats are ok. I work from home, so have had to sit in cafes to get internet to work for the past few days. No apology or compensation from customer service, and no commitment to a ‘fix date’. Have terminated my contract. Will never use again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Richards Hyperoptic  
The experience I had with them is quite frustrating and too time-consuming.

The whole team is operated in Serbia. And, although they think they do the good job, they don't.
And, their command of English speaking has not resulted into good turnout of problem solving or question-answering. Never the Smooth installation ot its date setup, even, or, now I am dealing with the suspicious delay in Service termination.

I experienced all those, and, they need to train absolutely everyone in the Customer Service team first, who have no idea of how things are getting done. The managers sound like the typical reps and their reps don't sound like they just received different versions of English (foreign) manualsand as if they were just hired.

All they are good at is, They just keep giving out lip services politely.

I would rather have some experienced experts who will focus on how to get things resolved.

But, my inquiry is answered by random representatives of all experience levels every time, and, at one point, they all gave different answers of different directions, until one staff suggested they should stop responding to me with different answers NOT to confuse me further. That showed how their structure of the teams were a pure mess.

Their installation setup dates are changed without consent, and, the technicians are equally confused with the changed dates, without any given materials to work with. And, the company wi fi signals are shown as 1Gbps although my service is only 150Mbps. And, when I wanted to change the wi fi name and password, there was NO instructions online (and surely the representatives still insist they do and they don't have any knowledge of why router wifi name and password should be changed) and the supervisor I spoke to admitted himself not familiar with the issues, and, their untrained staff or his company website security problem.


And, when I finally figured out to change the factory default password to my own, to avoid any hacking risk, even that website link was NOT secure, exposing my new password could be sent and saved somehow without encryption. Till then, they did not even know how much security had to be embedded in their websites, they did not think of their business far enough.

Their Telesale service reps did not know what is offered and what is not. And, one representative was clearly explaining the terms, then, the next one challenged the term and instead of honoring my already opened account and its installation date setup, she tried to go back and replay the call conversation to find who I spoke to and tried to make sure the telesales person to get punished. Dog eat Dog situations without my consent, but, for her justice fulfillment!

And, it was just terrible to see what she was doing, instead of helping me (she is the same one who changed my cable installation date pushed 2 days further without my consent). And, when I reminded her that I actually managed the installation date 1 day earlier, another Representative said it was a wrong installation selection (assuming that I made a mistake) and tried to cancel the whole installation date.

Confusing to read all so far, right?


This is exactly how things happened to me, with tons of confusion thrown at me by remotely operated Serbian call center. Nobody was answering the calls from UK to understand UK business. And, they took my words as insulting their country. Really?

And, none of them apologized but kept adding what each one of them thinks was right to confuse more. But, no one cared what I would get.

On the installation date, they stood me up, then, the next day, someone called and left a message, but, did not show up. Then 3rd day, someone showed up. Sad to say, the tech was nothing but a wonderful immigration guy who barely spoke English, and paid with minimal wage, and, he was not well trained to put to work (Customer service said it would be a perfectly trained English guy of many years of trade experience). It turned out he started to work for 6 months without anyone showing him of any skills.

And, he had no idea where he was drilling in my property. As I am a professional, I stopped each step, but, where he took his freedom and drilled, it was a little mess.
He could hit the pipes or wires. But, his innocently ignorant mind would not know how serious the problem could be.
He would not have general knowledge of the construction layout, or, facility codes.


And, the Internet speed. I am from 3 homes of 3 countries with 150Mbps, 1Gbps, and, this 150Mbps is typically 65Mbps, and, upload was only 14Mbps with wired connection. That is okay for now, as my neighbors hasn't piggyback the same signal from this cable yet.

So, don't expect super fast but it is not slowing down as my review is still within the 1st month.

And, the way they lay out the cable in the pre-existing, residential block is quite alarming.

Anyone can go up to open the ceiling in the corridor, to cut their bundled wires. And, they just simply did not secure their reserved cable lines.

And, I mentioned that their website is not secure. And, Their customer service is far below anyone's expectation cancelling the installation dates, and, not explaning anything solidly, and assuming a lot from the replies their other reps produced, but, NOT by the actual customer's.


Now, my non-contract term termination is not honored and, although I submitted my request 5 days ago, no one is answering my request, but tossing around my request and discontinuing the chat windows at random. That is how they do the business.

Will you join their faster speed no matter what? I have spoken, chatted, and called hours costing 30+ hours within the past 4 weeks. And, I spent over 250 pounds to buy materials to cover the cable and patch the mess. was it worth it? No, But, UK Internet broadband service is so limited, either you wait for more years or you get this now situation, in my case.

I hope you get the better chance than my unfortunate experience with them, if you decide to proceed with them. Good luck!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Isle of Dogs, London Hyperoptic  
Worst internet connection ever. I find the 1GB Fibre connection to be slower than my mobile phone 4G signal. I have to take my devices off the WiFi to get anything to load. Tethering my laptop connection from my mobile phone as I type. Can't wait to cancel the contract.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Hyperoptic  
I was using Hyperoptic and was happy with the service. Speed and reliability were ok, but of cource there is always room for more, that's why I rated it four out of five stars.
The reason why I am not satisfied is that after registering for the internet service I received an e-mail citing the details of my contract and the contract ending after 12 months. Anyway I was happy about it and that the contract would end automatically. This was a big mistake because Hyperoptic kept deducting money from my account by Direct Debit. I was only aware of this after three months because I had changed country for work reasons and it was only then that I checked my account. Customer service wrote to me that they had send an e-mail during the year telling me about changing terms and conditions and it was obviously then where they had written about this detail. Next time I will better check and read e-mails but I can only recommend to check this before you want to start using the service with Hyperoptic. All these contract details is clearly not in favour of the customer and everybody should be aware that when reading the date of a contract ending this my actually change after signing the contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Stratford upon Avon Hyperoptic  
Hi, really sorry to leave a negative review but the service provided is actually not that good anymore. While obviously still higher download speeds and reliabilty, I would have expected more from what we call "superfast fibre". At times I have 12MB and was told tat everything is fine on "their sides". Means nothing is right on my side then? Bad customer experience.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
London Hyperoptic  
customer service is just a joke - beware- stay away - they have cancelled my account despite i told them not to - some random person made application on same address and they didn't ever bother to check. took weeks to revers mess.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Kent Hyperoptic  
If you have problems with the connection getting slow after a while, it's probably the router. These things have to do an incredible amount of work (thing of massive Cisco routers in big organizations) and this one is just not up to the task. Not just this one: most of the consumer routers that are around today are rubbish (Netgear being the worst, Asus the best).
So, if it happens to you, try the usual M$ remedy: stop and restart. Don't do it by pulling the plug, though. Connect to your router via its web interface (http: //192.168.1.1), login as Administrator with username=admin and the password you find on the bottom of the box the router came in. Click on "Login", select TOOLS from the top menu, click on "Restart system" on the left and, finally, click on the "Restart system button". Give it 2/3 minutes to restart.
Apart from this, Hyperoptic is top-notch.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Brum Hyperoptic  
Been over a year. Contract finished, call them and offer me a better package and free upgrade for the modem. The new speed upgrade is amazing and the modem flies! For £25 a month I think it’s a bargain. 2 kids on youtube, streaming a football match, wife on the pc and everyone is happy at peak hours. Defo recommend it!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Hyperoptic Buyers Guide

Can I get Hyperoptic?

Hyperoptic is only available at select urban apartment buildings. As of the start of 2016 this is hundreds of London postcode areas and buildings in Bristol, Cardiff, Glasgow, Leeds, Liverpool, Manchester, Nottingham, Reading and Sheffield, but more are being added in both new builds and existing developments.

Hyperoptic's hyperfast gigabit broadband uses a technology called fibre to the building (FTTB) where a full fibre optic link is taken into the basement of an apartment building, this is then distributed to the apartments within the building using a high speed network, either using ethernet or fibre links, depending on the nature of the building. Residents of the building can then connect to the high speed network using an network faceplate installed within their home, either connecting their computer directly with network cable or using the supplied Hyperhub.

To find out if your building has been hooked up to Hyperoptic's network, use our postcode checker. Please note, in some limited cases more than one building will be in the same postcode area or your building may still be in the pre-order phase, if this is the case then the Hyperoptic site will confirm availability before you sign up.

If your building has been hooked up and you already have a Hyperoptic faceplate within your home, then sign up to Hyperoptic's gigabit broadband services could take place within 24 hours. If your building is still in the pre-order stage when batches of installations will happen together to save costs, you could pay as little as £40 to have a faceplate installed. Outside of the pre-order stage, if you don't have a faceplate already, you could pay as much as £200 for installation, but there may be occasional building-level promotions to connect more cheaply.

Property developers within Hyperoptic areas can apply to have their buildings upgraded to bring gigabit fibre to their tenants, so if other buildings in your area have Hyperoptic already, talk to your property manager about the possibility of an upgrade. If they know that there's demand in the building, they may be more likely to invest in hyperfast broadband. You can also register your interest on the Hyperoptic website. Buildings with the highest customer demand get the lowest installation costs, and they also get connected before anyone else.

What packages are available?

Hyperoptic offer three core broadband packages:

  • 30Mb download and 1Mb upload - ideal for those on a budget who don't need speed
  • Symmetric ultrafast broadband - 150Mb download and upload - suitable for most households
  • Symmetric gigabit broadband - 1Gb download and upload - the fastest broadband available, full stop

All of these packages come with unlimited usage without traffic shaping or throttling, or any restrictions based on the type of traffic or the time of day. However these is an excessive usage policy, meaning you could be warned or have your service suspended if you use an excessively large amount of data, to the material detriment of other customers.

As Hyperoptic's service is based on full fibre optic to the building and high speed ethernet or fibre networks within the building, there's no slow downs from copper telephone lines, so the advertised maximum protocol speeds tend to be very close to what you'll actually get, as the very high average speeds show. Most gigabit customers get an average speed of at least 95% of what was advertised, with the median speak at peak hours a whopping 900Mb, with any slowdowns caused by limitations in their devices, the speeds of web servers on the Internet or the links beyond Hyperoptic's servers on the way to the site they're visiting.

There's no need to have a copper phone line to your home, or to pay line rental, but if you need a phone service you can sign up for Hyperoptic's voice over broadband telephone plan starting from only around £3 to £6 extra per month. As this uses your broadband to make calls, it won't work during power outages or other broadband outages. You also have the option of a separate copper phoneline if you wish to maintain a traditional landline with another supplier.

Which package should I choose?

An important first question to ask yourself is do you need hyperfast speeds, or would ultrafast symmetric broadband meet all your household's needs?

If you're a light user who doesn't do much uploading (such as sharing photos and videos on social media, or syncing or backing up your devices to the cloud) then the 20Mb downloads and 1Mb uploads package may meet all your needs while saving money compared to the other packages.

If you have a busy household or you make use of cloud backup or syncing, are a vlogger, social networker or content creator, you're likely to want the speed of 150Mb or 1Gb connections, and their symmetric uploads that make these the fastest upload speeds on the market.

100Mb download is usually fast enough the even very active households, and the 100Mb uploads mean cloud sync and backup, or video sharing on sites like YouTube, is faster than on any competitor's network, so 100Mb is likely to be a significant upgrade even from an asymmetric fibre service like BT Infinity 2. However if you want the very fastest connection possible, the 1Gb symmetric gigabit hyperfast broadband is unbeatable.

Points to consider before you choose

  • Is speed a priority for you?
  • Can your computer or other devices actually handle speeds of 1Gb (needs a 2GHz or faster processor and an up to date network card)? If not, opt for 150Mb
  • Do you have a busy household or make a lot of use of HD or better video services?
  • Do you upload photos or videos, or make use of cloud sync and backup services like DropBox, iCloud or SkyDrive?
  • Do you need a phoneline to your home or could you make do with just mobile phones for voice?
  • If you need a phoneline, would Hyperoptic's voice-over-broadband phone service work for you, or do you need a phone line that works when your power or broadband is down?

Compare all Hyperoptic deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Hyperhub wireless router - Although not strictly necessary as you can connect your faceplate directly to your computer's ethernet network port, a free Hyperhub router is supplied that allows you to share your connection over an N-rated wireless network. This comes with built in security and network-level parental controls. Please note, N-rated technology limits wireless connection to 130Mb per device, if you want to make faster wireless connections then an AC-rated wireless router would be required. The Hyperhub is required if you need to use Hyperoptic's phone service, but can also be connected to a separate wireless router or network switch.
  • 24/7 customer service - Hyperoptic's telephone customer service and technical support is available 24/7 to help with any queries or problems you may have. You can also raise technical support tickets using Hyperoptic's website. Your building may also be visited by a Hyperoptic customer support representative at certain times.

What are the benefits of Hyperoptic?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Unbeatable gigabit speed - With hyperfast 1Gb speeds available, few other providers comes close to matching Hyperoptic. As of early 2014, 1000Mb represents 68 times the UK average broadband speed, is 13 times faster than fibre to the cabinet and 6.5 times faster than Virgin Media's top download speed.
  • Symmetric upload speed - On Hyperoptic's 1Gb and 150Mb deals, upload speed is the same as download speed, this is in sharp contrast to competitors who may offer upload speeds of less that 10% of download. 1000Mb is 83 times faster than Virgin Media's fastest upload option of 12Mb.
  • Cheaper options available - If you don't need the full 1Gb service then you can save money with a budget Hyper-lite 30Mb/1Mb service, or a symmetric Hyper-active 150Mb service. Hyper-active offers download speeds in excess of FTTC and equivalent to Virgin Media's mid-range products, with upload speeds 5 times faster than FTTC's maximum and 6.5 to 16.7 times faster than Virgin Media's uploads.
  • Unlimited, unthrottled usage - Customers can download as much as they like without limits, there's no traffic shaping or throttling and traffic management is only used to ensure that the voice-over-broadband telephone service is prioritised, which is unlikely to be a significant factor. Contention rates within buildings are monitored to ensure that no one user is having a detrimental effect on the connections of other users. If necessary, links can be upgraded to improve contention.
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via an ethernet network faceplate, products can be bought stand alone with no landline at all, or paired with someone else's line rental and call plan through your separate copper phone line.
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles starting from only £3 to £6 extra per month. Your free Hyperhub router has a voice port that will allow you to connect a standard telephone handset.
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered, or upgraded as needed. Hyperoptic have already planned an upgrade to 10Gb connections once technical and customer demand requires it.
  • Improves property prices - If your building and home have been hooked up to the Hyperoptic network this can produce a sizeable value increase when selling your home, especially if surrounding properties have poor broadband speeds.

What are the drawbacks of Hyperoptic?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Limited availability - Only select urban locations are supported, at the beginning of 2014 this is 270 London postcode areas plus some in Bristol, Cardiff,  Leeds, Liverpool, Manchester and Reading. These tend to be large up market apartment buildings, but more affordable locations have been recently upgraded in parts of London with no other fibre broadband options and so unusually high demand.
  • Outside of special offers, installation can be expensive - If your home hasn't already been given a Hyperoptic faceplate while your building was constructed or first connected, and if the pre-order phase is over, installation charges could be as much as £240. If you're in pre-order phase then installation is £40, and if you already have a faceplate installed then set up is free and fast. However, Hyperoptic often run promotions waiving these fees entirely, or offering a significant discount. There may also be occasional building-specific promotions where new customers can be signed up more cheaply in groups.
  • Computer or device upgrades may be needed - If you don't have a more recent network card, or have a slower processor, you may need to upgrade your computer to enjoy full gigabit speeds. 150Mb should work on older computers though. If you wish to get more than 130Mb speeds per each device on your wireless network you'll have to invest in a separate 802.11ac compatible (aka AC-rated) wireless router, but be aware that as of early 2014, very few mobile devices support this new technology.
  • Router limitations - Although Hyperoptic have prioritised wired connection speeds to bundle the very fastest router available, wired connections through the Hyperhub can only achieve speeds of 829Mb for 1 device and additional devices can only connect at 100Mb. For the full 1Gb connection you must connect your computer directly to the ethernet port on the wall. The Hyperhub only supports 802.11n wireless so wireless connections are limited to 130Mb per device. You are able to use your own router or access point to add 802.11ac gigabit wireless support (note, devices must support both wireless-ac and multiple data-streams, single streams are limited to 433Mb connections).
  • No copper phoneline during outages - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage. This may not be a problem, but be aware that you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection if continuous phoneline availability is critical.
  • Excessive usage policy - Although Hyperoptic's broadband is unlimited and unthrottled, only using traffic management to prioritise telephone calls, their fair usage policy states that if you make such excessive use of their services that other customers' connections are detrimentally affected, then you may be given a written warning or even have your service suspended or terminated. Their terms and conditions also define a number of stringent 'content standards' that prohibit use of your connection for activities such as deceiving, impersonating or annoying any person, which some users may consider too restrictive.
Broadband.co.uk