EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 3469 customer ratings since 2017-12-12 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1384 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
Signed up as my phone is with EE.
For the first year everything was fine, not superfast, but my flatmate and I had no problems streaming tv or browsing the web.
After the first year the speed dropped dramatically.
My flatmate moved out so I am the only one using the internet.
The last speed test showed speeds of 0.07 upload and 0.07 download.
If you call they will run a basic line test and thats it.
Over the past year I have received a new router.
Engineer visits.
An EE adviser telling me that the speed has dropped because too many people are using it (not true)

In September I had 4 weeks of no internet. They offered me 5gb of data for my phone to compensate - which they ended up charging me for.....

I was with Virgin for 4 years and never had one issue.

Since I got EE it has been issue after issue/

Huge mistake changing over
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
I have 2 sim only contracts with we. 2 phone lines with we. One is basic ADSL which has never failed. The other is VDSL fibre ( to the box!) So far, mobile service is very good. As for the vdsl fibre, not so good! Line drops about once a week! The waffle I have had from poorly trained general staff makes me weep. The main issue is the EE router. The WiFi struggles to keep going. My portable devices often say " connected, no internet" My smart TV dies in the middle of a Netflix movie! My desktop PC the same. Both these devices are Ethernet connected. EE have replaced the VDSL router, a total of 3 times while arguing that its my CCTV that's causing it all! Unfortunately for EE, I am the owner of a CCTV company. I install CCTV on other customers broadband. I don't get calls saying they can't log into their cameras! I have now had to buy my own ( Billion) VDSL router, which has been solid since installation! EE have offered me 50% of the £100 cost by way of a credit! As far as I'm concerned, not good enough!!! The senior support staff are polite and courteous. Its a pity they are let down by a lame router
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
Chatter is, cambridgeshire EE  
Internet constantly fails. Customer services are rude totally unhelpful and don't give a damn why you have rang. I have been having problems for over 2 weeks now and hot no where with customer services. I'm actually very surprised I am able to send this review before it kucksme off again .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield EE  
they overcharge me after I finished to pay my phone, they force me to declare that I was leaving the service because I wanted an inferior services, that I could not complaing beacuase I signed the contract, I did it in the shop in a hurry, as did not had the change to read the whole thing. let alone to understand it, they took advantage of me, never going back to EE, not matter what.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Choose One... EE  
For month been lied to with ee customoer service is crap pass you around houses can never get to talk manager I am so angry with service go someone else till no how to deal with customers right
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CHELSEA EE  
Would not waste your time with EE they are a joke seriously when it comes to Mobile Phones no problems at all I have a contact with them never had any issues with Mobile, I took out WIFI with them as I thought I could have Mobile + WIFI all in one bill nice and convenient and it was the worst thing I ever done. When I enquired over the phone about the WIFI I told her the WIFI will be used for gaming with a Playstation 4 (Older Version) and watching/streaming Netflix etc she promised me I would not have any issues connecting to my Console so I took it out had issues straight after it went live my router was downstairs and could not even connect my phone to my WIFI from one floor up! They told be to buy a WIFI booster £25 and they would take it off my bill I reluctantly said ok bought it and that still did not work! I said I would like to cancel the contract as I was promised services and they were not delivered then 3 weeks later I receive a bill for £300 rung them up and complained there was nothing they could do as "the debt was sold to a collection agency" well jokes on them when I said I will pay a £1 a week/ Dont waste your time with EE they know about phones and not much else.
EE  
this is going to be long.
from the begin there was a problem with the speed, however i have been informed it is going to take up to 10 days to set. after 10 days obviously went only worse. this is when i was no longer entitled to leave without cancellation fee. what i am currently pay is super fibre up to 80meg, with min of 38. ON THE CABLE my spped after 5-11pm is from 2-6 MEG!!! i was phoning them almost every single day for over 3 weeks, every day spoken to someone else telling the story from the begin. so far i had 2 engeneers (which obviously did not manage to do a thing) the conversation started with a manager im on the line with him for over a month now i have raised the complaint which is obviously still open they was trying to convince me to close the complain so they will take a money off my bill(lol) i sent several screenshoot of the spped test to prove them cuz obviously from their side av 80meg(lol). the issue all of the sudden has been fixed for 2 weeks, and dropped again few days ago so the ballte have started all over again, they are very surprised that i want to leave. i made again a screenshot being on the phone with the manager and apparently he did not receive it. i have been accused(they think that may be it) of using VPN on my PC(whatever it call) i have also made a VIDEO to show the way i am changin the cable to the laptop and running speed test but i am just waitng for the call back with the idea how to send it over to them.. IN WOULD NOT RECCOMEND TO ANYONE!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
Broadband speed 1.6mbps so slow and rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Reliability
    1 star
Shropshire EE  
EE Broadband is one scam. Super slow downloads and often no way of logging on. No chance to stream or game and no chance to get one device to work ......forget a few. And forget the excuse for so called customer service! What a joke! This company sucks!!! Keep away from these cowboys!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
We have o.9 download
Upload 0.2
Absolutely unacceptable!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral .lower heswall EE  
Total rubbish company. Absolutely rubbish broadband. Super slow and often impossible to log on. No way to stream. SLOW SLOW SLOW STOP that is all I get. Garbage customer service. Total SCAM COMPANY! Keep away from EE if you want a broadband that works!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire EE  
EE are liars. they misinformed us about fees. We have sent a letter with our lawyer and they do not answer. they are misinforming to get you to sign a contract with them. they do not answer in their online chat, there is no way to call them directly and in the messenger chat they are just telling that they want to help and actually they are not helping at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Guildford EE  
Really, don't touch them with a barge-pole. My fibre broadband has now been off for a week. When you call their support line you get a 'unusually busy' message every time and wait 20-30 minutes to get through. I've been told a BT engineer has been organised only to phone up three days later and be told they are just organising it. If one does come this time and fix it straight away it will have been down for 10 days.

Go elsewhere, really..they are awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bradford EE  
How can EE continue to trade? How can this company call intself an Internet Service Provider with downloads so unreliable and slow? This company should have been prosecuted under the Trades Discriptions Act. EE is an absolute disgrace! A lot of the time I have NO internet connection and when I do I am lucky to get 1MBPS download speed!!! Dial up is quicker! Customer Services is a joke....primed to expect endless complaints and thus completely immune to them. This company must be AVOIDED AT ALL COSTS!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe EE  
Webpages begin to load then stop on any device, whether using Wi-Fi or direct Cat5 connection.

Talking to customer services, is so painful, they run a basic line test and then say everything is ok, and state nothing they can do.

I have now tried 3 modem/routers, a range of different DNS servers but the problem continues.

I never had this problem with BT Fibre ( yet they are now the same company ) only with EE.

Avoid !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dorset EE  
The worst broadband in existence!! I can go for days without the ability to log on. The download speeds... when logged on are so slow that the internet is unusable!!! It is that simple. Complained to EE so many times and yet nothing is done. Oh yes!!...it works great at first, for the cooling off period, and then it drops off week on week until it can't be logged on to or downloads are below 1MbPs. That means that you cannot even get to emails. It is impossible to upload/download email attachments, stream and game.....Impossible. EE IS ONE BIG RIP-OFF JOKE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Bradford EE  
Joined in January 18 fast signup 37.6 speed, (i am less than a mile from the exchange and 80 yards from the fibre box), after a month i dropped, and has done so month after month until i am now on 29 has levelled out now but its no good to me as i have three kids who play online games and it does nothing but lag. By comparrison BT was 38 but spiked and dropped last year, TalkTalk was 38 and solid. Fobbed off by EE all the time told its my telephone line, only another year to wait till i can leave, the only plus side is that i paty £27 a month, downside is the connection is as bad as the company, they should stick to mobiles.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
York EE  
EE is Abysmal. ABSOLUTELY ABYSMAL!!!! Often I simply cannot log on! Then downloads hover around the 1Megabite per second mark. Unbelievable! All that I was promised has not materialised. I cannot use one device, let alone mulitples. I often cannot access my emails. It is impossible to watch a video and as for linkin up with my Amazon FireStick....well that's hit and miss, with buffering, freezing and always defaulting to the most basic definition. I have quite literally lost count of the number of times that I have complained to their idea of a customer services section. Nothing....but NOTHING GETS DONE!!! In a Nutshell... EE is absolutely ABYSMAL!!! I cannot wait to get out of contract. I may even pay to exit, that is how numbingly bad EE is!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff EE  
Terrible service slow speed it's like dial up all over again but at least with dial up I could get online. As for customer service very patronising and rude telling me I'm going to get the same speed broadband when I go to my next provider. Haha don't think so EE talking load of rubbish as usual just like your broadband haha

luckly I'm within the cooling off period so I have left and gone with amother where there is no attitude from customer service and can provide really good broadband and no dial up speed
Stay away from EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
EE is HORRIFIC can never go on PlayStation because it is slow now i mean ive never experience broadband like this if you can call it that .You cant cause i cant get on the Internet they just take your money which im going to refuse payment if they dont sort it.Iget 6kbps not 5mps like they tellyou DONT GET EE.
Whitchurch EE  
Terrible service slow speed it's like dial up all over again but at least with dial up I could get online. As for customer service very patronising and rude telling me I'm going to get the same speed broadband when I go to my next provider. Haha don't think so EE talking load of rubbish as usual just like your broadband haha

luckly I'm within the cooling off period so I have left and gone with amother where there is no attitude from customer service and can provide really good broadband and no dial up speed
Stay away from EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
just joined ee great customer service,up and running in no time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
norfolk EE  
Absolutely pathetic Broadband.
Absolutely pathetic downloadspeeds. Absolutely pathetic ability to even log on a lot of the time. Absolutely pathetic ability to stream, use more than one device or game. Just rubbish. Absolutely pathetic customer service. EE Broadband is just Absolutely pathetic
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worksop EE  
As many other reviewers on here have said, EE broadband is awful. Foe example, if you're trying to watch a music video on youtube it will usually default to lowest available playback quality and even so will usually have to pause two or three times during playback to buffer for an average 4 minute track. Download speeds vary and are inevitably so slow as to be unusable at night, though they will occasionally reach 5Mb/s (according to windows) at random times of day and night, at best. But that is, of course, if you can actually connect in the first place to the box EE give you. Probably 50% of the time it doesn't even appear in your list of available networks (when using wireless, which is the only practical option for me). So there is the game of constantly re-setting the box until it decides to reappear. Some people on here have said EE is like going back to dial-up; I would say EE 'broadband' is worse than dial up - though slow, dial-up was more reliable than this crap. If you're thinking about EE as a broadband provider - don't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spondon EE  
EE broadband is an absolute disgrace! Everything you must expect from a quality ISP is completely missing with EE. You cannot log on, then downloads are super slow, you cannot watch a video/movie because it freezes, emails cannot be accessed, gaming is impossible and it is impossible to use more than one device at a time!!! Technical department is useless!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hyde EE  
I cannot find the words to describe my frustration and anger at how awful this company is and how useless and unusable EE broadband is. I have just managed to get it to work after 48hrs of no internet AGAIN! THIS IS THE 16TH TIME THIS HAS HAPPENED IN 4 MONTHS!! I sometimes cannot even log on. When it works....WHEN...it is appallingly slow and I often use my mobile phone instead. My previous ISP's gave me non of these problems. EE's service department always have an excuse buy no reason and the promises that where made to me when I signed up for this EE contract have nowhere near been met. I( will never use EE again. AWFUL COMPANY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Withnell Lancs EE  
Shocking braodband. Opted for fibre and it is slow and intermittent. HATE that I'm locked into a contract because it is nothing short of dire! I now use more mobile data.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
I am not usually a person that likes to write reviews but I felt that at this occasion EE deserved it, I have been wifh EE for 18months now, I was due for an upgrade an the person that helped me with this process was absolutely fantastic an honest about the deals they had an whether it was worth me paying extra or not, after upgrading I found that my internet was slow even though we increased the speed, got talking to them again an again the person I spoke to was extremely helpful, talked me through a few steps that increased out speed even better than before an she was super friendly an patient as at some point I didnt have a clue which plug goes were, I highly recommend EE for their customer service, boradband service an prices
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london isleworth EE  
Total garbage company with the slowest broadband known to man. Add a price rise mid contract. Add to that rude incompetent and blatantly dishonest customer service. If anyone here seriously has a good word to say for EE broadband they must be working for the company. This many damming reports cannot be wrong. AVOID EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
If only I could give no stars or better still minus stars for this disgusting excuse for a broadband Internet service provider. Snail pace download speed. Totally unreliable. You can guarantee being unable to log on. Buffering and freezing video streaming is the norm and as for their joke of a service department.....just don't go there!!
AVOID EE LIKE THE PLAGUE.!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crank EE  
Have no complaints with EE whatsoever. Great speed, helpful customer service (in this country). After being with Virgin for many many years, the last few with appalling service, EE have so far done us proud. Would definitely recommend.
  • Satisfaction
    5 stars
Stourbridge EE  
DO NOT GO NEAR EE BROADBAND!! I would It is appalling!! Crawling pace download speeds and utterly inept customer service. Frequently it is down. Dial-up speed downloads and uploads are impossible. Reviews here are correct, it is around the 1Mb/s internet speed. Laughable!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton EE  
Completely useless. Loads of nonsense apps of no meaning or value. Slow response, ugly control box and cheap looking remote. Really clunky awful low resolution menu display. God knows how to get the free champions League football I was promised in the shop. My patience may not stretch to trying to contact someone about my dissatisfaction
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Riding mill EE  
This is appalling broadband. Doesn't work a large chunk of the time, and when it does, sometimes it's so slow, it's easier to switch it off and tether to the 4g on my phone. Avoid if other options available.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Muswell Hill, North London EE  
Seeing so many unhappy customers i consider myself as a very lucky guy. I was switched to EE from Sky in 14 days. The day when I suppose to be connected there was some kind of issue and i was not connected after all. I called customer service. I took me less than 2min to speak with lovely lady. She explained that usually problem like that is being sorted within 2 days. Fallowing day I came back from work and internet was up and running. I have fibre plus 67 mb/s and I get 74 mb/s every day. No issues with EE what so ever. I would recommended EE broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tamworth EE  
The worst possible service i had ever got!!

I paid for a a pack with cellular data i couldn't use because of a problem on their end and they didn't manage to help me fix it.
and when i asked for a refund they just tried to wear me down and avoid talking to me.

Really poor service, the worst i had ever experienced! never use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK EE  
The worst broadband company ever! Speeds average 1mb/s! USELESS!! EE cannot deliver an adequate broadband and simply hide behind a tissue of misinformation! This company is fundamentally dishonest. KEEP AWAY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes. EE  
Is the first time I ever do a review regarding to anything. I never in my life faced such a bad broaband company NEVER. Is ridicilous I have almost 5 months that I ordered to get broaband and still I have not got internet yet.
  • Customer Service
    1 star
  • Speed
    1 star
Portsmouth EE  
Simply Dreadful Broadband.
EE should be prosecuted under the trades descriptions act. This is not broadband it is dial-up speed narrowband. The symptoms are:
1.Frequently impossible to log on.
2.Inadequately slow download speeds.
3.Difficulty accessing even basic e-mails.
4.Impossible to do email attachments.
5.Heavily graphic sites will not download.
6.Impossible to stream, all videos and films will buffer and freeze. In other words immediatly defer to the basic detent position and fail to function.
7.Impossible to game.
Fundamentally this is a scam. It is not fit for the purpose and is being mis-sold as broadband. My average download speeds are between 0.7 and 1.1Mbps. OUTRAGEOUS!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
Awful from the start. 1st fibre order had to be cancelled and then Re-ordered as standard and then an upgrade to fibre wh Ch never worked until 3 openreach engineers called out and a change to my landline number which I was never told about. Worked for 2 weeks and then stopped working Wednesday 12th September and reported to them, told that it would take 4 days and have heard nothing since 17th sept which was a false promise of a phonecall back that day which never happened. Have had more time disconnected since I took out broadband with them than an actual connection. No replies to emails. Never had one day of problems with plusnet but since I moved to Ee it had been awful. Do not ever consider them for your broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Newtownards EE  
Dreadful Broadband. Just so so so bad, just so so so slow. Just unbelievable. Just does not work! Often cannot log on! Cannot use more than one device and with just the one it is impossible to stream, emails are slow, impossible to do attachments, very very slow to download anything. In fact this is not an ISP as we know it..... it is a total and absolute sham!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cannock EE  
EE is just the most garbage Internet Sevice Provider in the UK. Downloads are so slow that they rival the old narrow band dial up speeds of the early nineties. Many times you cannot log on. It is impossible to use more than one device at a time. Streaming is impossible. Total Trash!!!.....and Hey!..... try the comedy experience of thier ides of a "customer services department". A group of labotimised chimps could do a better job. KEEP AWAY FROM EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
The worst broadband I have ever had. Too slow to be of any use, and no interest/assistance or compensation for EE. Absolute rubbish.
AVOID EE BROADBAND AT ALL COSTS!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Frodsham Cheshire EE  
I was with EE for nearly a year and a half with no issues. Suddenly I got cut off as BT had 'slammed' the line. When I called EE ( my provider ) I was told that they had it in hand and would get me back online within a day. This didn't happen, phoned again to be told the same story, this happened another two times. Eventually after 2 weeks of having no broadband service provided by EE they eventually gave up and said it was embarrassing but all they could do was start the process from scratch and that it would take an engineer a further 2 weeks to come out. They were apologetic but no compensation was offered and they made no effort what so ever to resolve the situation. I was embarrassed for them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
Moved from BT who were slow and inconsistent. EE delivering the goods with consistent speeds of 36mbps which is what we were told we’d get. I’m verifying this daily using Ookla Speedtest app.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warwickshire EE  
By far the worst customer service I have ever experienced! I had my broadband cut off without any warning and although they admitted it was their fault they did very little to make this better for me. I was constantly lied to about when the service would be working again and numerous times I was told I would get a call back that never came. I would avoid this company at all costs. Much better providers out there.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester EE  
DESPICABLE UTTER GARBAGE TERRIBLE AWFUL SERVICE - do NOT believe the hype, EE is NOT a good service provider

5 days delay for my fiber home broadband activation, and still not activated, no one calls, texts or emails to tell you!

...then I call EE home broadband help and some rude young pup questioned my gender and sexuality! ...when I got upset, he said "I work in a gay bar" !!!

UNBELIEVABLE, UTTERLY UTTERLY inappropriate!

This is the last straw, I dont know why I bothered to stick around after a year of my contract had passed.


After SUFFERING for over a year in contract for SIM and a '4GEE MAX' MIFI box, I have had enough, I have complained so MANY times!

Nothing changes!

I get free months here and there because the service provided has been so bad.

HUGE delays in sending text messages.
Cell service is INFERIOR and cuts out often (not my phone, I checked!)
Internet is SLOW and you will NEVER get the speeds promised, not even the MINIMAL guaranteed speeds.

I luckily saved a folder full of screen shots, call logs, texts, emails, videos and photos of what I have had to put up with this year - and I am filing a report with Ofcom.

...you should do the same, because EE presents themselves with clever advertising using ' Kevin Bacon ' , boasting about how they are the BEST! ... well they are NOT, they are AWFUL!

I spoke with a telecommuncations engineer who said they have been under government investigation for a long time now, I hope they destroy the whole company!

There are criminals at the head of the table in EE, they are cutting back on services and performances, but still charge the customers the same amount.

I honestly think that EE should be tried in a criminal court of law, they have treated British citizens with disgraceful disrespect!

Cancel your account, dont pay your bill and get Ofcom and a solicitor involved!

CONSUMERS BEWARE! EE is not everything everwhere, EE is NOTHING NO WHERE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh, Scotland, UK EE  
We were with Plusnet and then switched to EE. Almost immediately, the issues started. Service down during peak times, slow download speeds - and I mean slow! 1mbps was not an infrequent occurrence. Called and complained and after 3-4 days and numerous calls it seemed to be fixed. That last a couple of months then same issues. A few months after that they changed my contract without letting me know (they say they sent an email - presumably straight to my spam folder) and when I contacted them about it a few months later they refused to change it back or cancel without paying a cancellation fee. Madness. After multiple calls and arguments they let me out without a cancellation fee. Although yet to switch so wouldn’t be surprised if they take a payment when the time come. Avoid. Avoid. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Deeping St. James EE  
Even writing this short review is painful. Regular download speeds of 0.3mb. Haven't watched a film to the end in months. Such a waste of money. Due to swap providers on 4th September and it can't come quickly enough.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales EE  
Worst broadband ever. Works for two hours of the day then that's it. Would definitely not recommend to anyone ever. Waste of money and time. Had 3 engineers out and still nothing has changed, in fact it got worse. Just as bad as the mobile service.
  • Customer Service
    2 stars
Sunderland EE  
Increasingly poor quality signal and slower speeds. It has got to the point it is unusable for gaming. Made worse by slow response from customer case at EE. Off to look for a better provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Wirral EE  
Buyer beware. This oversold service is so throttled outside core business hours to be useless for the consumer. A guaranteed 30 Mbps connection cannot, for most of the evening deliver more than 0.2 Mbps. Customer service has a script that dates from the early millennium referring to a cabled interface not provided in modern equipment. Avoid. Like the plague. Look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wellington EE  
I live in an area where high speed broadband is not available. I opted to use EE 4G broadband with an external antenna. Speed is good at around 20mbs (compared to 2mbs on landline. The biggest issue is that broadband is capped at between 50 and 200 gb depending on which package you purchase. I have 200gb which lasts 3 weeks leaving us without any internet for one week each month. we are not particularly heavy users although my three children do watch TV online. Customer service are great, they have on 2 occasions refreshed the broadband mid month but they cant keep doing that. I'm tied in to an 18 month contract which I regret taking out. The landline was slow but at least it was always available.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
South Wales EE  
Never known such slow broadband. Sometimes impossible to even log-on. Dead slow download speeds averaging about 1.1-1.3 Mbps. Really bad. I thought it was a fault but reading other reviews I see it is typical of EE. And also the Tech Services department absolutely sucks!! This is a very bad company. Dishonest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prescott EE  
Constant problems for months now with intermittent access to internet!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
Stone EE  
No one should have to put up with internet this slow, this unreliable and this difficult to log on to. I repeatedly have to reset the router to get any sort of performance & even then it is hopeless. Customer service department is nothing short of incompetent. I seriously advise you keep away from EE broadband. The moment this dreadful contract expires I am leaving. I cannot envisage any other ISP being as shocking as EE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley EE  
This is Dire Broadband. Just absolutely totally DIRE BROADBAND!!! It is so slow that it is hard to log on and difficult to download even emails. All those things that I took for granted with my previous internet service providers are a distant dream to me now. Words fail me to describe just how dire this ee company is. No help when I complain either, just a pack of excuses. I was mis-sold this. Make sure you avoid ee.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  
Dies frequently. Currently, my broadband has not worked in 3 days. EE support asked to call back in 3 more days (!!). Once fixed, they only offered a refund for days the broadband has not worked... *sigh*
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford EE  
AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
This company deliberately compresses the download speeds which are just too slow to be useable. Garbage broadband. Garbage company. Garbage Tech dept. Garbage user service. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Connah's Key EE  
I have nothing good to say about this company. They are complete money grabbers stay well clear. The apps and website is continually faulty . Overpriced for very poor service . They are disloyal to their loyal customers , since I've been with them twice they screwed me over and put me out of pocket unnecessarily . Their duty of care to their customers is poor. And I look forward to the day my contract ends with them .
Hertforshire EE  
I now realise that EE broadband is a division of B.T. That says it all. EE broadband is like Britain today.....nothing works properly, no one gives a damn, prices go up without agreement mid-contract, no courtesy or interest in the customer. This EE Broadband is so slow it is not fit for the purpose in any way! A Scam!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Audlem Cheshire EE  
EE 4g is fine when it is working, however if you have a problem because your internet fails as mine did during an upgrade, you then cannot get through to the right people as they are an internet service and if you call you need details that you cannot find as they are stored on the internet that you cannot access. Eventually you discover that you have to send away your box and await a repair, which means over 2 weeks without internet!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lincoln EE  
Bully’s. Internet is rubbish. Hit and miss. ‘Buy our upgrade and you’ll be ok’ That is straight bullying. It was fine till this upgrade started getting pushed by their lying customer service reps. Avoid avoid avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I've been with broadband for three weeks and have had bad connectivity and speed. However, the customer service has been great. EE have done everything they can to sort the problems out. They have responded very quickly to any calls I've made and engineers have been sent out the next day. The line was checked twice and no faults found so they are now sending out a new router AND they are reimbursing me for loss of service. Although there have been issues with my broadband, the customer service makes up for that. I previously had my broadband with Virgin Media - not only did it cost a fortune but the connectivity was also poor at times and their customer service not very good at all. I am therefore happy with EE overall and would recommend them to others.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Nottingham EE  
Have been without broadband for 3 weeks and service still not restored. Spent MANY hours on phone already and 4 visits from Openreach engineer which have taken up 5 hour sliots for each. Warning that £50.00 penalty would be imposed if equipment at home is found to be the problem.
Long delays each time I call with assurances that they pride their excellent service. One return call promised faithfully but not fulfilled and one promise to supply replacement route by return not honoured. Personnel appear to be helpful but no progress has been made. The Management need to know these problems and take positive action to provide acceptable level of service.
We have two mobile phones from EE and receive low level of internet access or occasionally no service. All this living within 4 miles of a major city centre and less than 1 kilometre from the control unit. Decisive action required or replacement of senior staff who CAN DO and justify their positions.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
EE broadband = One big joke. The worst broadband you can get. Complete rubbish. Dead slow all the time. Tech dept do nothing. keep away and do not use EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan EE  
I have made 。EE aware despite I have the fast broadband firbre it is slow and very often my computer crashes

I entered into a contract for fast delivery of broadband this is the worst broadband I have had and according to EE because the required speed in the area he stated in my contract I am now stuck with the broadband that doesn’t work whilst EE are happy to take my money and now suggested I go to the ombudsman

I entered into a contract to get a fast Broadband I did not enter into a contract for EE specify I have the speed according to contract but not the broadband delivery I noticed the attitude has changed since becoming part of the BT group when your business – finally fail You will not be able to contest the bad causes you have made

Members of the public be where this is a terrible company to do with throughout my complaints not able to receive the broadband I’m paying for iPad managers on the phone copy rude Speaking down to customers who contribute to watch that wages
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MK42 9SD EE  
This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Broadstairs EE  
if i could give no stars i would. not fit for purpose. think dial up and then imagine something worse. terrible customer support which ive had to call at least 5 times every year. takes them an hour on the phone to sort it out and then give it a month or so and back to dial speeds again. just get a couple of bean cans and a bit of string. it'll be more reliable. anyway ive cancelled . it was quicker to just switch rather than spend another hour on the phone to their pony customer support team .and its cheaper and faster. good riddance
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chatham EE  
I have never known broadband as bad as this. All these reviews are right it is too slow to work and thus unfit for the purpose. EE has structured itself to not give a toss for its customers. They must know how bad it is. I have complained enough times but no improvement happens, no compensation, no attempt to help....just no interest. I cant wait to sign up to another provider. Nothing can be as bad as EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port. Cheshire. EE  
No polite words can describe this load of garbage. Unfit for the purpose. Too slow to use for everything. No customer support. No interest from EE. Complete rip off. KEEP AWAY FROM EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Solihul EE  
EE broadband is so bad it cannot be used. It cannot serve one device let alone multiples so the router is trash as well. My firestick freezes all the time (it did not with SKY) so my 3 year old gets really frustrated with her cartoons. This ISP it totally UNFIT FOR THE PURPOSE. Customer Service department takes the p**s out of us. What a disgusting company this is. DO NOT GO NEAR EE UNDER ANY CIRCUMSTANCES!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
Never sign up to them their broadband is a joke, fails to connect most the time customer service think its the customers job to log onto an online portal and change the channel constantly. Speeds of 3.2mb nowhere near the advertised levels. Avoid like the plague
Leeds EE  
I am speechless that, living near to the centre of the Capital City of the U.K, I cannot receive a quality download speed from this British Internet EE Company! It is disgraceful.....as indeed is its misnomer of a customer services department. I have speeds so slow that streaming is impossible, emails with attachments will not download or upload, graphic heavy sites take an age to download and it is all but impossible to run more than one device off of the router. Utterly Disgraceful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
It has come as a real shock that broadband can be as slow as this with no customer care support and no interest from EE at all once you have been duped into signing the contract. I would give no points or even minus points if I could it is that bad!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burnham EE  
Having switched broadband between Sky, BT and Talktalk I had mistakenly formed the opinion that it didn't really matter who your provider was. They were all much of a muchness, just get the cheapest deal. Then I switched to EE on an 18 month contract. Big mistake! It's like a trip back in time to the good old bad old days of dial up. Was dial up this bad? Never again, all the one and no star reviews are accurate. It's truly shocking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stroud EE  
If you are thinking of getting ee I would highly recommend against it. I have never had such a bad broadband in my life it's the slowest nothing will download for me. All my movies end up buffering for most of the time which pisses me off. They will cancel the contract for 180 pounds but we want to cancel on the grounds that our contract states we are to get 78mbps and we don't even get 1.2mbps. Please never use ee they are as close to scammers as PPI. Worst service. Disgusting service. There licence should be taking off them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bangor EE  
Worst internet ever. I pay £30 a month for 72 mps so that online games are completely unplayable, I live in the city centre and my ping on eu servers no matter what game I play is in the 90's and 100's most of the time. Downloading anything takes way longer than they should (took me 8 hours to download league of legends). Watching any movies or videos is pointless as it always ends up stopping and buffering even on low quality. I've asked for help from ee many times and all they've done is basically shrug me off every time. No. 1 internet service provider my bumhole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
central london EE  
I just cannot use this EE broadband because it is too slow to work. It takes ages to log on, it takes ages to download an email. That's a s far as it goes. Try to download a busy site of a video and there is no chance. What kind of garbage broadband is this!!! I am so sick to death of complaining to there technical department. After 4 months of complaining nothing is better...NOTHING!!!! I got this as a fixed term and fixed price contract for 18 months and they have put the price up!!!! EE is a SCAM!!!!! KEEP AWAY FROM EE!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton EE  
This is digusting broadband, too slow for any useful purpose. I am sick of complaining to their idea of customer services. Reall bad broadband. cannot watch a video and basic internet functions are slowed down to a level that means they virtually do not work. Too slow to even use one device properly. Literally!!
DO NOT CONSIDER EE AS A BROADBAND PROVIDER!!! It is truely terrible!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan EE  
I'll make things real simple. If you want to log on quick, if you want fast downloads, if you want reliable download speeds, if you want to get to your inbox fast, if you want to download and upload fast, if you want to watch TV reruns, if you want to watch/stream videos, if you use a Amazon firestick, in fact if you want any kind of decent Broadband.....then DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnforth EE  
The service and the product is not fit for purpose
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset EE  
I was persuaded to change from Virgin (home phone/TV/ and Broadband)contract )after visiting the EE store in Harrogate were we had a mobile phone contract They sold us a complete contract for the above on a cheaper cost.
We were very satisfied with Virgin.WHAT A MISTAKE!!!
My printer is continually not accessible due to broadband failure,Our TV is OK unless I try Amazon or Netflix and they refuse to send anyone to help us (2 pensioners)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Addingham EE  
This broadband sucks!
Slow doesn't cover it!!!!!. It just is not fit for the purpose. How can EE call broadband that is this slow a Broadband Connection. Oh, and don't forget the comedy show that passes for customer services that is able to do Nothing!!! Oh! And don't forget the price hike mid contract on a "fixed price for 18 months" contract. Wow...There are so many Cowboys working for EE they should be in a Western.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prescott Knowsley. EE  
Total garbage broadband with the slowest download speeds in existence. With a No Hope technical team that adds to the misery. Total garbage company....JUST AVOID AVOID AVOID!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable EE  
My internet stopped working 15 days ago . I am told by EE engineers that they cannot find a password to reacavate my account . WTF , NO RESOLVE OFFERED , VERY POOR CUSTOMER CARE , I have no alternative but to leave this Isp
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torquay EE  
The Broadband download speeds for this ISP have diminished month on month, until now I barely exceed 1.2Mps. This is outrageous! Countless times I have complained, the router has been changed, EE says it has done this and that and yet the download speed is still appalling.
There are two points to be noted here:
Firstly that the speed used to be much higher.
The second point is that with my previous ISP the download speeds....for the same line and set up....were around 24Mps.
So, either there has been a cataclysmic disaster with EE.....which means they should have repaired it OR there is a policy of constricting download speeds to existing customers. The moment this contract expires I am leaving for good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough EE  
Load of crap, far far far too slow, it’s like going back to the dark ages, so annoying and frustrating. Do not get your broadband from EE it’s useless
Preston EE  
Never have I had such a slow download speed since the days of narrowband in the nineties. I have repeatedly complained to the EE service dept but nothing has been done. I am 6 months into an 18 month contract and I am really unhappy with this Company. My mate is an IT analyst and he tells me that he believes that EE deliberately squeezes the download speeds to allow more people to use the same pipe and that is illegal but no one can prove it. My download is around 1.4Mb/s. That makes watching videos impossible, and not more than one device can be used off a router. I never had this problem with Talk Talk and I thought they were bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Llandudno EE  
EE broadband really is disgraceful. All the time it is crawling pace downloads, my Amazon Firestick worked great with SKY but now I cannot watch a video without stuttering or freezing completely. The line is the same, all thet has changed is the provider! It is impossible to upload an email with an attachment and generally, all of the time the download speed hovers around 1.2Mbps, that is disgraceful. No matter how many times I complain to EE's idea of a customer services department, nothing improves. They want me to go to fibre....but when they sold me this package, EE assured me that my downloads would be at least as fast as my previous provider (SKY). That is a blatant lie! EE broadband cannot support more than one device at a time and in fact CANNOT EVEN SUPPORT ONE DEVICE! Oh, and to add to the tissue of deceipt, they have increased my contract fees mid way through a "Fixed Price Contract".
AVOID EE COMPLETELY!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
If you have a problem with EE broadband speed, particularly upload, replace the terrible bright box 1 router. I started using the technicolor I got from SSE 3 years ago and the problem with unusable slow upload has disappeared. I feel sorry for the people working on the customer service line. They can't say that the supplied router is rubbish and you need to use something else to get reasonable service.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Wooler EE  
Trash! Absolute Trash. This joke for a broadband is total Trash. Snail pace downloads. EE is a fraud. Impossible to stream and cannot even get emails to download properly. What customer services....they do Nothing! EE Broadband is TRASH!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port EE  
EE is a company that is incapable of delivering the ISP service that it says it provides. Incredibly slow download speeds of little more than 1Mb/s make this broadband barely useable. I was mis-sold this contract! It's customer services department is also utterly incapable of doing anything about it. I would not have believed there could be an ISP in the UK, that could be allowed to trade and be this awful!!!!.
My simple advice to you, if you are looking for acceptable reviews, with a mind to choosing a broadband provider, is DO NOT USE EE!!!!......Ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Do not go near ee broadband it is the worst in the uk! Dead slow and no service support at all ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basildon EE  
EE broadband is sensationally lousy! Fantastically slow.....beyond belief. Not fit for the purpose. As good as unusable. Disgraceful customer services. Not interested in the customer only interested in money. Excuse on excuse but never an improvement. I absolutely cannot recommend this excuse for a broadband company to anyone at all!!!! The very moment the contract expires I am off to anyone but EE!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham EE  
The worst and slowest broadband that I have ever experienced. The worst and completely uninterested/incompetent/crass and inept customer services section I have EVER known.
KEEP AWAY FROM EE BROADBAND!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
Hi,
I called EE customer service around 10 times and my issue has still not been solved. They owe me more than 200 pounds because I have been invoice wrongly. Each time I called, they apologized for the mistake BUT never send my money back.
WORST CUSTOMER SERVICE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london EE  
Dubious about switching to EE for fibre having read the reviews, but I couldn't be happier about my experience. We were kept updated every step of the way with texts, letters and emails. Full set-up instructions came with the router, plus a video link sent to my phone for additional help. Now it's set up we get the full 36GB speed that we were told we could get. I can't comment on customer service as we've had no reason to contact them. It's easy to leave negative reviews; if only everyone who had a good experience left a review it may be easier to get a true balanced review on all the broadband providers out there.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
UK EE  
Chronic broadband. Chronic slow speeds and chronic so called Customer Service. EE is absolutely CHRONIC!!!! A price hike on a fixed term mid contract as well. KEEP AWAY FROM EE IT IS ONE SCAM COWBOY COMPANY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newton-le Willows EE  
Terrible I was promised great things and it's worse than ever tried the technical team was on phone for half an hour nothing changed I'm wondering whether we could go for breach of contract as I really do not want to stay with EE a moment longer !!!! They have not delivered their part of the detail !
Dorchester EE  
I will never use EE again!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Terrible, terrible, terrible! Service apeed was rubbish but i used it lightly, but customer services is atrocious. So rude and completely useless. They also lied on the phone saying they spoke to me about the contract changes which they never did. Avoid at all costs!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South yorkshire EE  
This EE broadband is appalling. The download speeds are not what I was promised. They are not a bit slower they are completely slower. In fact the internet is almost unusable. The speed is in fact so slow that basic internet functions cannot be relied on. I am fatigued with the number of times, over the past 4 months, that I have complained to EE "Customer Services" about this. They promise to look into it but NOTHING IS DONE! EE is appalling. When the contract is finished I will go elsewhere, in fact anywhere to get away from this appalling Company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Dreadful dreadful broadband. So so slow. Absolutely dreadful. Do not go near EE broadband.....EVER!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Atherstone EE  
Trash broadband. Completely trash. Download speed is too slow to use. You get nowhere complaining to their service dept. Absolute complete total unbelievable trash broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bala EE  
I cannot give any stars for this excuse of a broadband, it is that bad! Too slow to make it possible to use it. Not fit for the purpose and thus a complete rip-off!! NO customer service just a barrage of excuses. AVOID!!!!
Liverpool EE  
Dire broadband. The worst and slowest I have ever encountered. Dire customer services. Dire company to deal with. No interest in the customer. Internet download speeds so bad it gets unuseable. AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Helsby EE  
Worst broadband provider. Appalling Customer Service. Even if given free, don't subscribe to EE
They cut off my broadband service for 3 weeks with no reason
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamworth EE  
Garbage broadband. Can't give it any stars. Gives me so much trouble. No way to stream. No way to get any speed (around 1.5mbps most of the time). Just completely useless garbage. Totally garbage service department. EE Broadband = Total Garbage. KEEP AWAY!!!
Preston EE  
Been with EE Broadband for about 6 weeks now. The first 2 weeks were fine. I was getting similar speeds to my previous provider. I only changed because previous provider capped the upload speeds at 512Kbs (EE offer 1Mbs upload).

Since then it's continually getting worse. My speed fluctuates between 2Mbs - 4Mbs. EE speed check said I should be getting 9.7Mbs. Indeed with my previous providers I was getting around 9.5Mbs (I was getting 11Mbs with O2 until Sky took them over). So what is the experience with this speed? Web pages stutter when scrolling, youtube videos default to SD instead of HD, online gaming is practically impossible as you will constantly freeze.

Have tried to email my speed tests to EE but all their email addresses bounce. Try looking for a support email address on their website (Good luck with that!). Finally had enough and tried to call them yesterday. The lady on the other end seemed nice but in the middle of her saying she was going to test my line the phone just cut off. Tried calling back and apparently it's now out of hours.

The only difference with my setup is EE as the ISP and the router they provided. Everything else (my line, computer, phone etc) are exactly the same. Had I known all of this I would never have changed. To cap it all off I'm paying £1.50 a month more for a connection that isn't fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Complete trash. Crawling pace broadband. EE is an absolute disgrace. Don't go near this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St . Helens. Merseyside EE  
I AM NOT PREPARED TO GIVE ANY PART OF THIS SERVICE EVEN ONE STAR. It justifies minus ten stars. In my whole IT experience I have never known such bad download speeds that make using the internet impossible. Quite simply either EE are utterly inept....ergo.... they should not be selling an ISP package... OR.... they know exactly what they are doing and this is a fraud scam. They deliberately squeeze the Mbps downloads. There is no third way. No one can receive the amount of complaints for this garbage and not be able to do anything about it. EE is a SCAM!!!!
Rayleigh EE  
The most ignorant useless company ever! They’re using a 3rd company openresch sent engineer to my house teicr now still could install the broadband.. inbetween there wa ssuppose to be a specialist coming but because of their miscommunication that did not happen. They then sent the engineer again to my address?? But without the specialist coming the engineer can’t do nothing ... however looks like its nothing new as engineer called me before buzzing up as he read the notes and told me there is no point in him coming as from the records he can see the specialist has not been in yet, and also the engineer was not suprised that they did this as its a common thing! AVOID AVOID AVOID openreach and EE are rubbish! I wanted the broadband for the world cup but because of their mistake and it taking them so long worldcups finishing. Im not gettinng the broadband no more! England have better chance coming hone with the workd cup than EE installing my broadband on time! The most useless company ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aldgate EE  
Arguably the most horrendous WIFI I have ever used. Constantly disconnects, cannot support more than one large device such as an Xbox or TV, and has ridiculously low download speeds. Said they would send someone out within 48 hours and it's been a week and no one has done anything about it, worst customer service I've ever seen regarding the problems being fixed. Would have rated everything with 0 stars if it was physically possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyldesley EE  
I have had some bad broadband in my time but nothing compares to this. Almost all the time it takes forever to download emails. No chance of downloading a complex site and as for videos then just forget it. Yes! It is That Bad!!! No responce from their excuse for a customer service department. Just so bad. Just a scam. It is like going to a petrol station,filling up with and paying for 10 gallons of fuel, only to find that you actually have half a pint.
DO NOT GO TO EE EVER!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pemberton EE  
Do not sign up to EE broadband. It is ridiculously slow and a lot of the time doesn't work. They do not have engineers because no matter how may complaints you make it is never fixed. Half way through the fixed term contract they increase the price. So price hike that was promised not to happen, seriously slow downloads that was promised not to happen, no repairs from the company that was promised not to happen. No No No ....do not got to EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dentons Green EE  
You just cannot believe how bad this broadband is until you have experienced the frustration and snail's pace for yourself. It is a disgusting company to have any dealings with. No one gives a dam. It is a rip off!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby EE  
EE broadband is one massive scam. Doesn't work properly ever. Cannot get on and when I can it's too slow to send an email with an attachment. No chance for streaming. Constant buffering and freezing. Garbage broadband. No interest from service department who are rude and uninterested. Cannot wait for the contract to end. Do not go to this scam EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chorley EE  
NO STARS.
WORTH NO STARS!!!!
Crawling pace broadband. No chance of watching any videos. So slow for emails and so slow for downloading anything. Just does not work!!! Nothing from my complaints to the service dept. NOTHING!!!
NO STARS. ABSOLUTE RIBBISH!!!!!!!!!
Reading EE  
I thought I would add my review of this totally joke of a broadband package. Just had a mid contract price hike on my "fixed for 18 months" contract. BAD, BAD badly slow download speeds render ee broadband all but useless. No point ringing customer service as there is no service. Cannot understand how anyone can think this is good broadband. NEVER AGAIN...AVOID!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dolgellau EE  
Awful broadband. Super dead slow. Awful company to deal with. Crooks! AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rainford. EE  
EE Broadband is about as bad as it gets. It is just too slow to work properly. I was lied to about the download speed when they sold me this package and I have complained loads of times to the customer services department but not one thing has been done to make it better. Never go to EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes EE  
Can't fault them, good speed, fair charges, good reliability
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich EE  
had the 30 pound fibre installed as I need fast and reliable internet.

since installation I have been getting pings in excess of 1000 m/s when it should be less than 10. This means high levels of lag and dropping of connection.

Speeds have averaged at 10 mb/s when I should get up to 38, and a MINIMUM level of 23.

EE try to deny any claim of bad service by quoting a speed test they do in the middle of the night that is slightly above the lower limit. Very strange.

Refused that there was an issue until I said that I can e-mail them evidence of the poor connection.

Then after the phone call with the rude customer service person, I was kicked off the internet completely. Certainly looks like a retaliation by the EE staff.

DON'T BUY EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
We bought an 18 month deal up front at the same speed as our previous broadband deal (~20MB), which is perfect for us as 2 people living in a small flat, only using the internet for streaming SD videos. The speed is abysmal since we switched, and regularly drops to below 1MB. EE have tried to fix this my playing around with our router settings remotely, but we really haven't been happy with the service at all! It just keeps happening, and we cant even load the speed test website sometimes, let alone watch videos! On top of this, they raised the charge by £2 a month a few months after we joined, when we thought we were getting a fixed price deal by paying for 18 months up front. Really disappointed!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have never known broadband so bad and so slow. Most of the time I cannot use it because I do not have the time to wait for the simplest thing to download. My Amazon Firestick, which worked great with SKY, just cannot download a single video properly. I have complained so many times to EE but nothing improves and I also have had a price increase mid term contract to add insult to injury. What a garbage company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northwich EE  
I was promised faster and cheaper broadband than the Sky package I had.....pack of lies. Seriously slow broadband. EE just doesn't known how to provide broadband but it sure knows how to rob you. No come back from their excuse for a customer services dept. A price hike mid contract. DO NOT USE EE!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Altrincham EE  
If you want good broadband then keep away from EE because this broadband is about the worst there is. Dead slow. Buffering all the time. Save your time and go elsewhere. Do not believe what they promise it will not happen. GARBAGE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe EE  
This ee broadband is very slow. Ocassionally it is impossible to log on at all. The slow speed is a real issue because it prevents me from being able to use my internet and this happen most of the time. I was promised around 55 megabites but I am only getting 1.2. That is a massive difference. I have complained so many times but it is never fixed. Basically this is fraud. I cannot recommend EE to anybody. The moment the contract expires I am off to another provider. Frankly, I will never, ever go to EE again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tarporley EE  
I cannot understand how this organisation has not been prosecuted and why it is still in business. This EE Broadband is just the worst that I have ever known. There is no way to watch any kind of video and the download speed is almost stationary. My best advice is KEEP AWAY FROM EE BROADBAND!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  
EE broadband is so bad it beggars belief. Hard to log on to, impossible to stream due to the slowness, even rudimentary tasks cannot be performed because EE broadband does not provide the necessary speed. Approx 1.2Mbps is what I am getting. Appauling! Customer care????....what a joke. Mis-sold, mis-represented...MIS-TAKE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester EE  
There is slow broadband, there is really slow broadband, there is dire slow broadband and then there is EE.
This EE broadband is lousy, unuseably slow, unreliable and the service department do nothing to fix it1
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke EE  
Terrible terrible broadband. I would only wish this on my worst enemy. Without comparison the worst broadband that I have ever had. This is not the deal that I was promised when I left Sky. A pack of lies. Too slow to do anything with. EE is one rip off company. Forget customer services...they are trained to lie to you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading EE  
We would give no stars if we could. Do not ever sign a contract for EE Broadband, it is the worst and slowest in the UK. Doesn't matter how much you complain it is never sorted out. Scam company. Keep away. Seriously bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton EE  
In simple terms: DO NOT GET IT!!! The worst broadband connection I have ever experienced in my life. Either there is a fault in the line, problem with the speed or the router is simply disconnected. EE lures their customer with low prices but it is cheaper in the long term to get a wprking internet connection for a higher price. You will not make 3 hour long calls to restore your connection or find out what is going on, you will not have to use public internet when your broadband isn’t working again and you simply will pay for proper internet. EE internet is a scam. As for people in London it is more convenient to use public internet in a coffee shop when needed than have EE broadband that never works!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
EE Broadband is about as bad as it gets! Snail pace speed makes it pretty unusable. Service Dept is inept and useless and also disinterested. This download speed is hopeless and not what I was promised!!! When this contract is up I will never use EE again!!!! It deserves NO STARS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington EE  
Slow Stop Sow Stop Slow Stop This is all you get from ee broadband. It is disgraceful. It is daylight robbery. They tell lies to get the business and tie you into a 18 month contract. It is too slow to work. There is no support from their call centre (I've rang 25 times!!!!!). Just stays the same. Really is disgraceful rubbish. Cannot wait for the contract to end and I will go elsewhere. DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Moreton EE  
Garbage!! EE Broadband = Absolute garbage. Do not go to this rip-off organisation for broadband. I can hardly download an email let alone a video. Slow isn't the word!!!!! 1.2Mb/s is about the speed.....that is narrowband NOT broadband. No matter how many complaints I make to them NOTHING improves. Oh! and a price hike mid contract too!!! DO NOT GO TO EE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St.Helens Merseyside EE  
Literally THE worst broadband connection I have EVER come across. My phones internet actually just stops working when I connect to wifi, disconnect from the wifi and use my mobile data, perfect connection. I actually do not even connect to the WiFi at home now its THAT bad. Words cannot even fathom the immensity of how AWFUL this connection is. Sold a pack of lies from the beginning and now stuck in a contract with them for NOTHING as the wifi is SOOOOOOOOOOOOO bad I just dont bother connecting to it anymore. Contacting BT as they are happy to pay the fee for leaving their contract if I move to them - anything is better than EE!!! No joke, do NOT sign up for non existant internet with them. Was told connection strength in my area is great, I cannot even attach documents to emails.
Thanks for absolutely nothing at all EE, you guys are literally scamming people your connection is that bad.
North London EE  
Broadband from EE is a disgrace!
Too slow to do anything with. Dead slow for downloads of even emails. Forget streaming its impossible. And the so called joke that they call customer services, Just keep away from this organisation unless you want tone of grief!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birkenhead EE  
EE Broadband stinks!!!
EE Customer service stinks!!!
Avoid this scam organisation!! Do not believe a word they say. Their boradband is snailband... it sucks!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Helsby Cheshire EE  
I am struggling to find polite words to describe HOW BAD ee's broadband is. The worst possible language wouldn't do it justice. This is a Scam company. This is a Scam broadband service and their "customer service" is a bunch of liars. HALF THE TIME YOU CAN'T USE IT BECAUSE IT DOWNLOADS SO SO SO SO SLOW!!!I will make it simple DO NOT GO NEAR THIS COMPANY if you want good broadband.!!!!! I am not exaggerating!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Formby EE  
Absolutely terrible Keeps - dropping out - and this is for a service that is at the start rather dismal...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
It was my worse connection I have ever had. Do not try this company at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentford EE  
I am appalled at how you can call this broadband, ill walk round a corner and I’ll disconnect, it sure Is a bloody scam, it gets me fuming everytime I go on it because I’ll be waiting up to six months for something to load, pile of ***** and should not be allowed to be sold, go f yourselfs ee
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland EE  
I would like to award EE Broadband zero stars because that is what it deserves! Devastatingly slow to the stage of being almost unuseable! Difficult to log on to, extremely slow downloads of under 2m/ps, unable to stream, unable to send emails with picture attachments at times, unable to download complex sites. This isn't on!!! I was mis sold this package, otherwise I would never have committed myself to 18 months. My only advice to everybody who is considering a broadband package is DO NOT CONSIDER EE FOR BROADBAND!!!!! NEVER!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worsley Manchester EE  
Chronic broadband. Chronic service...chronic slow speed. Often can't log on. Can't use firestick. EE broadband = Chronic Joke!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
slow broadband EE  
Why is this company still in business? Why hasn't this company been prosecuted? This broadband isn't broadband it is so so so slow it is a total 100% joke!!! Customer service isn't customer service it is a pack of lies!! DO NOT GO NEAR EE BROADBAND!!!!!!
Liverpool EE  
Up the creek without a paddle got conned we are better than talk talk now I can't wait to go back unfortunately I'm now stuck with rubbish WiFi for a while and come end of contract I'm gone liars cons
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast EE  
Broadband from EE is the most amazingly rubbish service you can get. I was mis-sold this with promises of 20-25 Mb/s whereas in reality I can only get between 1 and 1.5Mb/s. Yes that's right!! No ability to watch videos and sometimes it takes me several attempts to log on. It is consistently rotten. It just makes no difference how many times I complain to them because nothing is done about it. EE have tied me into an 18 month contract and put up the price half way through. Really rotten broadband and a really rotten company to deal with. They provide a third world service with no support to the customer. I would never recommend EE to anyone!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rosk Ferry The Wirral EE  
EE provide the worst broadband service in the UK...Period. Customer Service does not exist. I waste my time even ringing them because nothing, and I mean nothing improves. My broadband is so slow all the time that it is not possible to stream. Even heavily graphic web sites are super slow to download. EE you Suck!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester UK EE  
EE broadband doesn't deserve a star at all. Its so bad it's a joke. Download speed of 1.2mbps. Garbage. No joy from them no matter how many times you ring. Avoid this thieving, lying organisation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birkenhead EE  
So low at times you can't watch a movie, the circle goes round and, and the picture is frozen. This is costing me now about £28 a month. I'm in a contract so powerless. The spellchecker says I'm 95% slower than other providers in the area. I can't stand the hassle from this provider. Never again.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Saltford, Bristol EE  
We moved house and after market review I decided to go with EE broadband 72mb. Price was all right and there was £100 gift card and extra 5GB per month on my wife's mobile allowance. When activation day arrived we received message that line is live. But there was no internet nor signal on landline. We rang helpline and very helpful Andrew went trough all the steps to find a problem, it was phone line. Next day we had a visit from engineer and he fixed phone line, it was cut. But there was still no internet, so I rang to help line and very lovely girl helped us. She gave my wife free 10GB to use on mobile phone and free first month for broadband to compensate for our inconvenience. Next day second engineer came out and fixed/activated our broadband. Happy days. Very satisfied with customer service and speed of problem fixing. And broadband is fast, average 4-5mb/s download
speed on torrents(max >8mb/s). Recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southport EE  
Live in High Street, same road as telephone exchange and still connected directly to the exchange by copper cable. This means we cannot have a fibre service until at some unknown future date BT update the cabling. So for years broadband is flaky with fluctuating speeds of between 7 & 15 mbs download and regular service interruption through line drops. EE & BT cannot improve the service until fibre is made available.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Polesworth EE  
been getting 76-80 mb until recently no changes in house usage, but speed has dropped to an average of 50mb.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
milton keynes EE  
It is hard to describe this broadband. I've read the reviews here and it seems that EE are just as Rubbish wherever you live, they know it and can't care less. I was misold this. Promised 20Mbps. Can only get 1.2 to 1.5Mbps.....when it works. Sometimes I cannot log on. Dire broadband. Sensationally slow to the point of making streaming totally impossible. I have rung EE "customer service dept" 13 times now. Nothing has changed...but nothing. This is the worst broadband provider that I have ever signed up with. False information and no support service coupled with a lousy and totally unuseable broadband make this company one to avoid. Oh...and to top it all they introduced a mid-term price rise after promising the payment would not increase for the duration of the contract....! This company is a fraud!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Childwall Liverpool EE  
No one can understand how awful EE Broadband is until they try it!!! It is the worst broadband in the country. They know it and just do not care. We were sold this package with a tissue of lies. Did not have this problem with SKY so we know that EE is lying when they use the "it's the line" routine. They promised to exceed the line speed that we had with SKY. We are not getting a tenth of that speed. What we were promised is nothing like the garbage that we have. We have complained over a dozen times now but nothing. They are not to be trusted. We will let this contract run out and go elsewhere. Honest advice is keep as far away from EE broadband as you can!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton EE  
Doesn't deserve 1 star deserves zero! Worst broadband I have ever had. Down to 1.2Mbps most of the time. Sometimes can't log on. No way to stream with buffering and freezing just about all the time. Try ringing customer service - JOKE! Nothing ever done. A price rise half way through the contract to add insult to injury. Woeful company. I will never ever use EE again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes Cheshire EE  
Don't go near this compny. EE broadband is a disgrace. Too slow to use. Forget about watching videos its impossible. It's bad enough trying to log on. A gang of cowboys that you cannot trust. Customer service a la Godzilla school. Do yourself a great big fat favour and do not go near this garbage!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
The broadband speed is the worst I've ever had, early in the morning or late at night you can get 4-8 Mb download, but at peak hours, its just imposible to make it work. They do nothing to fix it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
E1 7HW EE  
If I could give NO Stars then I would. The broadband speed is so slow it is dire. The endless phone calls to what EE describes as "Customer Service" produces nothing but excuses and false promises. And like other reviewers here I have had a mid contract price hike adding insult to injury. In all honesty this company should not have any customers it is the pits! AVOID!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alderley Edge Cheshire EE  
Do not use this Scam Company. What they promise in download speed is lies. When you complain they promise this, that and the other....all lies. The contract is lies with a price increase mid way through. Broadband speed at the weekend is around 1.4Mbps!! That's impossible to use! No customer service. No interest. No quality. Do Not Go Near This Company. EE you suck!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
Dire Broadband. No words can describe how bad EE is. Download speed is so so slow it is unbelievable. I have complained so many times and all I get is that the area is bad and I should upgrade to Fibre (for another increase in price of course). Problem is that I have had 3 other broadband providers before EE and I only went to EE because they promised the same download speed at a cheaper price. LIES!!! how can other providers give me a good speed but EE cannot and the price has gone up mid contract. This is a scam company. Do Not Do Business with Them!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington EE  
I am almost speechless at how bad this company is. Their broadband is so aweful that I just cannot describe it as broadband, with speeds below 2Mps. Sometimes I cannot log on. Other times using basic internet facilities is impopssible and as for trying to watch a video, even of only a few minutes length, is impossible. When we were sold this package it was, what I now know to be, a screen of lies. As others have repeatedly said in these reviews their Customer Services is a white wash with absolutely nothing at all being done. AVOID AT ALL COStS!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mossbank EE  
This broadband is so bad I mean bad as in lousy! No other description fits. One lousy company intent on SC reading you for every penny without even trying to provide anything like an adequate service. How can they call it broadband??? Streaming is impossible. Freezes all the time and even the most menial tasks take for. And do not make the mistake of contacting their so called service department. Incompetent and completely uninterested. Just one totally lousy company. Don't even think about going near. Be warned!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Timperley Manchester EE  
My broadband contract is due for renewal so decided to check the reviews out on this site for various providers. i am actually currently with EE for Fibre Broadband and had I seen some of the terrible reviews I may have been cautious about taking my contract out with EE. However, in the whole of my 18 month contract, I have never had a problem with the reliability or speed of the broadband so am quite surprised by some of the reviews. I may well decide to take my business away from EE however this would purely be down to getting a better deal elsewhere and not because of the service received. I hope it isn't a case of better the devil you know if I leave!!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Lake District EE  
Avoid EE if you have children!! My issue is less to do with the speed of the broadband (though that's not great) but with the absolute travesty that is safe browsing with Norton. To keep your children safe from adult content firstly you must register to buy the Norton Securities software (the first year is free but you have to give them payment details to get it). Then you must download a chunky bit of software or two apps on to every device you own (two apps??? With Sky, safe browsing was done by logging onto their website and switching it on! That was it!). Next the Norton Family app disables Safari, as it can only keep you safe if you you it's own browser!! What?? What about all my keychains and history and bookmarks?? And if you go through all that with every single device in the house (we have 9 devices between us, not including 2 raspberry pi) your children are still not safe if any of their friends come and visit, because their devices don't have the two apps installed! What an utter pile of *****. I want my IP address to block adult content, just like it always has, with every other internet provider we've had. Instead I've got a phone that still has Safari disabled (even though I have now deleted the Norton apps), and I'm shopping for a simpler solution, which I will have to pay for. I intend to charge it back to EE, with a bill for the hours I've wasted on their over-complicated Norton partnership. Rubbish.



onto each and every device your children might use (I started with mine because they jump on my phone pretty often to google something). Then in order to activate the safe browsing features the app disables Safari (or other browsers)!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London EE  
Truely unbelievably bad service. Terribly slow broadband that is often difficult to log on to. Terrible streaming with constant freezing. And like people say the customer service is terrible. It is so so bad it's unbelievable. Really don't go near EE....you will be sngry and frustrated.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rainhill. EE  
EE Broadband is the worst I have ever had. Frequently it is impossible to log on. Download speeds, as others have said here, is excruciatingly slow. Emailing is sometimes impossible. Streaming is impossible with constant buffering and freezing. When you make a call to what EE calls it's customer service department you may as well spot in the wind for the good that it does. This company cannot be trusted, it's product is lousy, it's support mechanism is flooded. In a nutshell AVOID at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral Cheshire EE  
Less than 2mb broadband download.... is not broadband and is not acceptable. But EE think it is just fine and charge for it. Their "Customer Service" people are so immune to criticism that they just cannot care less. So....absolutely dreadful Broadband combined with Non-existent customer care and mid contract price increases = the Worst Broadband Provider in the UK. DO NOT TOUCH WITH A BARGE POLE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington, Cheshire EE  
Waiting 7 weeks for them to fix problem, they send 1 SMS every 2 weeks "We sorry for taking to long...We know what is the problem and look into it...We are working to gain access to the side". I know problems can happen, but taking so long to fix it, I don't think it's normal. Aside from that the max speed drop sometime to 4Mbps according to multiple side speed test. Need to restart router in order to get back up to 8Mbps. Avoid waste of time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
SlowInternet EE  
AVOID AVOID AVOID
Absolute crap, been with EE for just over a year, struggle to get any speeds over 2mbps in the week, weekend and peak times it's under 1mbps, told over the phone we probably need a new router, makes absolutely no difference and now found out because we've received a new router we are tied into a new 12month contract. THE WORST customer service and broadband we've ever had. I'm sick to death of buffering signs, honestly don't bother
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Taunton EE  
Appauling broadband speed!!!!!!. Should not be described as broadband. Should be prosecuted under the trade's description act. You phone them and they don't care. I was told the speed would be very good. Last so called customer advisor described the broadband in my area as "dire". So why did they lie to me about it? Their solution is for me to upgrade to fibre.....for another price increase. They have already increased their price mid-contract. NO Chance. I did not have this problem with sky or BT. AVOID AVOID AVOID!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Knowsley EE  
Lousy Broadband all the time. We were promised a faster than SKY download speed...a pack of lies. Nothing like as good and SKY wasn't fantastic. EE are can artists, they do nothing when you complain. Can't even get the email to download fast enough let alone videos. Streaming is impossible due to freezing like narrow band. Simply put ....AVOID AVOID AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside UK EE  
Utterly useless internet speed
In the weekends it’s 0.2 or 0.5 mb download speed
Some weekdays will be lucky to get above 4mb
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry EE  
Honestly the worst internet provider that you can go with we were miss sold the overpriced package which was for “small homes with 1 and 2 devices” our home has over 8 the connection can’t handle any type of console. I thank god that we are moving to virgin if you want any decent experience go to anywhere other than EE no band they are worse than dial up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England EE  
Shocking costumer service, left me very upset. I rang to complain about the slow speed and internet connection coming and going and after doing the test she said she can’t help me because I got a favourite colour question wrong! But I got all my other details (bill, address etc) right. Then she hung up on me. I’m very upset. This is not the first time they are rude. They sent a questionnaire to rate their service 0-10 but you can’t send back the message with 0, I keep on getting message ‘not delivered’ every time.
I am changing the provider right now this moment. This is it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
AVOID. The numerous times i have to phone because broadband is not working. All i get is excuses. They go through the usual test line, speed etc. The speed I was promised at the time i signed up were not anywhere near what i get. Despite only having my mobile connected to wifi broadband still will not work. And because i have other devices although not connected the usual excuse was 4 devices can slow down internet.

EE could not find a fault apparently my broadband is running smoothly. They Suggested an engineer attend and test the line etc subsequently threatening me that if no fault was found i would be charged. Thereafter swiftly attempting to sell fibre optic to me to ensure I have broadband.

EE is the worst broadband provider. Go elsewhere.

PLEASE AVOID..AVOID AVOID. They are not worth the stress!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dagenham EE  
Terrible experience with EE. Broadband was always very slow and so we changed provider when we moved house. Cancelled contract however EE continued to take money from my account, which I only realised a couple of months later. Called EE and they still failed to cancel it two further times, taking more money from my account. EE confirmed they owe me over £200 and keep telling me they have paid me, or sent a cheque but so far all I have received is a measley £30 and even that has taken 3 months to receive. I'm at my wits end with them and would not recommend them to anyone!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks EE  
Staff and general terms are full of punitive terms. They say you’ll be charged if you cancel early - then you wait weeks/months to cancel and then they take their sweet time to cancel the contract and bill YOU for this time at a higher rate and when they say you’ll get a cheque in 10 days, that’s 10 days from when they process the cheque which could be a week or more. I can only assume their system works on their own broadband - hence why it’s so damn slow. Will never go back
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
We have had no broadband for 11 weeks now. We changed to EE because they promised speeds of 20 Mbs but after the 10 days settling in period our speed was only 3.6. We contacted them and they tested the line, at which point we completely lost the broadband and have had nothing since. Three fault codes and hours spent on the phone and email and still there is nothing. It seems our only option is to change to BT, which is particularly annoying, as they are basically the same company with the same CEO. How can this company be so ineffectual when dealing with a fault? We also have our mobile phones with them but not for much longer........
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penygroes EE  
i am waiting for refund from january 2018 4months ago £4 59 in total.
billigham cleveland EE  
I am quite happy with EE's service. Speeds are close enough to the advertised 76mb.

Negatives are that I had BT before and they were almost flawless. Every now and then late at night, EE's service disconnects for 10 minutes or so, which is very irritating.

Also their offer of free Norton Security Premium is nonsense, as the process to get it does not work and neither EE, nor Norton have a solution. This is false advertising.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Edinburgh EE  
Disappointing that no option yo give below zero star. Broadbanx speed is very sluggish. Video freezes often. If you go to Customer care, then that is utterly bad. I don't know how they still have customers...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
orpington EE  
Do not go with this company. What they promise does not materialize. Broadband speeds are more like narrow band.Impossible to use several devices at once.Impossiblebto stream. The smallest video will freeze. Customer service sucks.AVOID!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St.Helens. EE  
Appalling broadband speed. When we were sold this package we were assured that the download speed would be very good. It is impossible to watch a video without it continually buffering and then freezing.....every time. It is impossible to use a tablet and laptop at the same time. When we complained last time the woman said......and I quote...."the broadband is fire in your area". Their answer was to upgrade to fibre. The problem is that we did not have this problem with SKY therefore it is the provider. Do NOT touch EE with a bargepole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sutton, At.Helens EE  
Careful if placing an order online...
Previously on BT standard broadband - switched to EE fibre service. The website states 'no need to contact your existing supplier to cancel your existing service - we do this for you...'
When placing the order on their website, it was made clear that our existing BT line could not be maintained, and it wasn't possible to proceed with the order unless a new line was ordered - costing an extra £30 for installation. As the property is old (with old wiring) we took EE's instruction as genuine and didn't question the validity of this. The installation went smoothly, and the service seems up to scratch, however it soon became clear that the existing BT line had not been cancelled, and was still live. On contacting BT, they couldn't understand why the existing line had not simply been transferred to the new provider. It would seem that EE knowingly mis-sold a new landline to us unnecessarily, and their promise that they would take care of any switch-over from existing supplier was not truthful in this case. I don't know how such a high profile company can get away with this deliberate mis-selling.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London EE  
Really surprised by all the negative comments here. I changed from BT to EE Fibre 38mb 6 months ago. The change was smooth and every time I have run a speed test, it is between 37 & 39mb and has never dropped out! The free data boost to my mobile phone is brilliant, especially as I am on a cheap SIM only deal. Very impressed with EE and a considerable saving on what BT charged.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fareham EE  
I joined EE broadband about 2 months ago and was promised my speeds would not go below 16,I was told if it did I wouldn't be charged, both these promises haven't been upheld. I'm barely making 9. I will soon be showing my contract to a legal advisor as nothing has been done even though I have been contacting EE regarding this. Very unhappy and will be cancelling my contract unless action is taken and bill for useless broadband is repaid back
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
lisburn EE  
I've been trying to transfer the ownership of my broadband contract for over 14 days, which seems to be an easy task for the customer service. Yet they are giving me each time an excuse not to do so. Additionally whenever I call them each employee gives me a complete different story why the ownership is not changed yet. Each time I call I have to give them the details of the new contract' owner (Name, Address and DOB) which seems they don't even put in the system. It's is for sure the worst experience I had with a customer service is the EE service. I wouldn't recommend EE to anyone.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London EE  
After having seen the vast amounts of negative reviews against EE broadband, I thought I'd shed some light on their service and say that I have had a good and stable connection with them. We have the 76mbps package and receive around 70. It should be noted that I live in London where maybe there is better coverage and reliability due to living in a more densely populated area; it seems many negative reviews are from customers that aren't in major cities. My only complaint is that when asking for their new 'smart router' which apparently offers better wi-fi coverage, they declined, which I thought was mean as I have been with them for 3 years now and the original box supplied is showing it's age.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London EE  
Without doubt in my 57 years of age,the WORST Company I have EVER had to deal with.Was miss sold Broadband at our shop,we were told it was a 12 month contract,our fault we signed without reading small print,18 month contract,we were entering into a shop,said we might be there 3 or 6 months. EE said no problem,if you leave early we will only be able to charge the £1 a month for broadband,as you won't be using your landline.Reality we left after 2 months,landlady wanted shop back. EE have now charged us 18 months £360 when we only used broadband for 1 week.The other service at my home address is coming to an end,another £360,when giving notice to cancel as my payments will rise to £30 monthly,the women online has said we have slow service.Unlike their original promise of 3G and fast speed.Been into both southampton and isle of wight shops 3 times each during with ZERO help,all they say is oh,it's not our problem,disgusting company,after trying to cancel with 1 operator for 15 minutes,I then get passed to a snooty manager trying to sell sell sell. Avoid this company at all costs.
Southampton/isle of wight EE  
I moved from Vodafone with a good level of both broadband and customer service. Firstly the system with EE was late coming on line by 5 days and was without broadband for this time and had to use my phone as a hotspot though EE did offer a 5Gb phone upgrade as recompense. Yesterday my Broadband slowed to a point of non existence and when I called EE they said that the phone line had been reduced and was causing the slow rate. When I asked them what this meant and and why, they were unable to answer other than to say that they would reset the system which would then take a couple of days to come up to the contract speed. I've noticed that the connection has increasingly become erratic with far more dropouts and outages of late. I never experienced any of this with either BT or Vodafone who were able to offer a consistent level of service with knowledgeable customer and technical service staff. I will definitely be switching out to another supplier once the contract has expired.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth EE  
Absolutely dreadful. A shameful excuse for a broadband provider. I have spent the last 30 minutes watching (correction, trying to watch) a 30 minute TV programme . Do you know how much of the programme I was able to watch in that ammount of time ? Just over 8 minutes! because of repeated buffering which eventually got stuck. Not impressed at all. Would not recommend. Please do yourselves a favour and avoid at all costs. This outfit doesn't even deserve to be in business as far as I am concerned. I had the same issue when it was Orange. Fell for the lies I was told at point of sale that I wouldn't experience the same problems. Should have known better! I have already phoned them up. Yes, they admitted there was an issue and fixed it. But the fix was short lived. A few months on and we're back to square one. Its not the area I'm in or my laptop as I experienced problem free broadband for several years with Talk Talk. I will be heading for the hills the moment my contracts up (or possibly sooner and with no intention whatsoever of paying any penalties for the crap service they provide). I will not be fooled into taking out any broadband with them ever again, no matter what they say to me!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
-Rotherham EE  
Dont buy it its slow asf Its not fibre optic its extortion to be paying this much for such bad wifi customer service sujjest you connect all your devices to ethernet cable. If your gaming and someone is browsing the internet it will lag you up this has happened to me many times. It should not cost anything to have internet like this. DONT BUY IT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london EE  
EE broadband - slow, unreliable, no value for money. It stops when my phone rings and even when the heating switches on. Absolute Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Broadstairs EE  
This is the worse company I have ever delt with in my life. We lost broadband because other network took our line, but EE never told us or confirmed if we wanted to leave. They just took our broadband away and charged us over £380 for the rest of the contract. It took so long to work out what happened as the customer service was awful and they have no idea what one another are doing. They couldn't even put the correct address in. The guy dealing with it did it all wrong, left it then just went on holiday for a week. We probably spent about 6 hours on total trying to get them to essentially plug the Internet back in. But apparently its more complex than breaking the enigma code to them.

Not only this but they were charging us fibre speeds, when fibre wasn't available in our area. They said they would send a refund cheque, but never did.

We lost connection and a month later it was not sorted so we decided to leave and get a new provider. However they still carried on taking money so we blocked the direct debit. They sent us threatening letters even though we have no account with them anymore.

We couldn't even make a complain as they just, pretended the manager was in a meeting then hung up on us.


They have cost us mobile data, new set up fee for new company, overdraft fees and loss of business, plus we have been without Internet for so long, that Netflix and everything we are paying for has been wasted.

They need to stick with mobile phones and leave broadband well alone. They are criminals and con artists oh and absolutely stupid and incompetent at their jobs. Better off replacing their staff with monkeys on typewriters.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich EE  
They Don't Believe I am Me!!!

I have been an EE broadband customer for a long time. On the 26th February I upgraded to Fibre Broadband. I received my new router and have had an email confirming my order.

I called EE today, with a quick question, I spoke to their Plymouth call centre. They told me they would not speak to me as the account was not in my name? Even though:

- They sent me a router with my name and address on
- They emailed me several times, addressing me correctly
- They have been taking DD's from my bank for over 12 months
- I can access my account online and make changes

Now I need to drive down to my local EE store, pay parking and take in my Photo ID. Which will probably take me 2 hours, at best!

Why should I suffer for EE's mistakes?

I spoke to Victoria and Aaron Mingham in the Plymouth call centre, both of them told me they would not discuss the matter further and they could not open a complaint, until they could identify me!

I feel the 1.6 Star Rating the EE currently enjoys on Trustpiolet is rather generous. I am sure if people could award Zero Stars it would be a lot more representative of their appalling customer service.


UPDATE.


I was left with no choice, but to produce my ID at an EE Store! I visited my local store and the lovely sales girl, called EE customer services and experienced some of the service I had experienced. The first person she spoke to got disconnected after about 15 minutes. She then called again and spoke to Alan!

Alan, tried his best and was very apologetic, he could not figure out what EE has done and said he would need to get IT department to investigate further. He advised me to leave it in his hands and to head back home!

I left the EE store and returned home, in all I was gone over 2 hours!

I called EE to speak to Aaron and he had left for the day,I did speak to his colleague Helen who checked my Name, Phone Number, Postcode, Address and no all records of me have completely vanished off the system.

So earlier the account was in someone else name... Now I no longer have an account!

Think I will seek fibre broadband with a different supplier!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton EE  
DO NOT EVER MOVE TO EE BROADBAND. It is so unreliable, cuts off always, and is absolutely ***** for watching online movies with. And I'm meant to be getting the highest speed fibre. Even when I complain to the chief executive, nothing gets done. Don't waste your money with this company, the service is VERY POOR
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
Changed to EE and then read comments on this review site and got extremely worried. Then when it was meant to go live.. It didn't... This we were told was due to BT not switching it on at their end. A bit archaic we thought as we were going to fibreoptic.. Anyway. Support staff in Portsmouth very helpful. Chased it up and we were given a another date for connection. It went live earlier than they said and we've gone from having 1gh and it cutting out with our old supplier to 22gh so absolutely brilliant. If this continues... Im Still uncertain of all the negative comments. Have been told it will update over the month ahead. But at the moment. All good.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
APPLEDORE KENT EE  
Very disappointed in EE. After increasing their broadband prices part way through the contract term they offer me an option of cancelling the contract free of charge. I take that option and now they are charging me £92 for leaving the contract early. Unfortunately for EE I have everything documented in an email from one of their representatives so I will be taking legal action to pursue costs. Not sure anyone should deal with a company which acts in this way. Just be warned get everything in writing.
ABERDEEN EE  
Our download speed is 3Mb/s and upload is just over 1Mb/s. We contacted Customer Service and they asked us to pay in order to increase our speed.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
London EE  
There has been ongoing issues with the broadband connection that have been unresolved after months of trying. Download speed is only 0.17mb. They can’t seem to resolve the issue. I could upgrade to fibre at extra cost. That maybe the only solution the way it’s going, but I wouldn’t go through EE for that as other providers are cheaper with anytime landline and mobile calls and 38mb broadband speeds
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastville, bristol EE  
I pay £25 per month for max 6 mps download and 0.2 mbp upload. I have had the email removed that was in the initial price. Will move as soon as possible, nothing can be as bad as this.I will not stay with EE at any price now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
REDRUTH EE  
I used BT for my fibre optic service and always had a download speed of 74 mbps I changed to EE due to a cheaper deal, even though I know EE is owned by BT. After a month I checked my speed to find it was at a maximum of 54mbps. I spoke to EE’s office in Plymouth and after a while I was told even though my fibre was able to handle 100mbps that even they couldn’t tell me why I was not getting 74mbps speed. I have to accept their speed but to be fair to EE I pay a lot less than I paid to BT and up to now I don’t have any issues with EE.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Warrington EE  
I have fibre broadband. Speed slower than a snail. Can't wait for contract to end and go with someone else. Definitely will not recommend to anyone.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckley EE  
Useless, struggle to play videos on Netflix or Youtube. Cannot play online games at all and their customer service is poor.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Hitchin EE  
I don't doubt the difficulties other customers have with their provider. I have had poor service many times in the past. I design global computer systems that must run at the fastest possible speed no matter what the cost, but that doesn't help much when ordering broadband. I've been using "high" speed connections from my homes since the before internet was even "born". I recently had a new domestic fibre connection installed by EE, and I really must say that the installers did a fantastic job.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Westcliff-on-Sea EE  
terrible internet speed
o.68mb download
0.42mb upload
a carrier pigeon could get the information quicker.
I am suppose to be getting up to 38mbs,
I would at least expect to be getting 1mbs!!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
wellingborough EE  
Absolutely rubbish!!! Paying for a broadband that won’t stay on. Rang to inform them on my day off and they had me on the phone over an hour messing with everything on the box and downloading apps in my phone. I have to pay for this rubbish service and do all the messing about!!! Got 2 phones with these aswel and this is the loyalty! Send a email to complain and got no reply
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on trent EE  
This is the worst broadband provider around, the download speeds are atrocious, the connection for gaming is the worst i’ve seen, baring in mind it is fibre. I do not recommend at all, if you are a gamer and looking for good connection go to virgin media, EE are the worst.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester, Ashton-Under-Lyne EE  
Absolutely shocking !!! Virtually impossible to watch/stream download/upload ANYTHING at any time of day. EG. It has just taken almost 4 hours to download a 3.5gb Xbox update. Trying to watch anything on ANY device connected via WiFi or Ethernet is diabolical. Can take Upto 3 hours to watch a 30 minute video because of constant buffering. Can't wait til my contract is up. NEVER EVER change to EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire EE  
I've been with EE for nearly 2-3 years. The broadband itself has always been fast even when many people were in the house.There were many times, however, that the connection would cause so much disruption with high ping during gaming. It wasn't consistent. Until finally the router or cabling itself is faulty. We tried contacting customer service for a week, never had an answer. For a week me and my family suffered ping from 100-5000ms. Download speed was average 4-8mbps. We couldn't be bothered to spend $40 over monthly for such poor customer service and internet. Glad we changed from EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Morriston EE  
Absolutely rubbish in all aspects, cant wait for contract to end as most of my family are with EE and they also will be leaving. Internet connection cant get any slower as dial up is quicker. Stay away from EE. They are con artists as so is there customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth EE  
I have been with EE now for nearly 5 years as they undercut the competition when I call to cancel. Just upgrading to Fibre now it is finally available. I read alot of comments on here saying they wish they hadnt switched from BT....EE is BT now guys. I wouldnt say it has all been smooth, I swicthed to the EE TV box at one point which was shocking but the internet although shockingly slow (my whole area is) I can not find any real fault
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Newton Le Willows EE  
Totally unreliable. Lose connectivity all the time. It was okay before I switched.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Herefordshire EE  
hopeless broadband, poor customer service, wish i'd never left BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
birmingham uk EE  
I've had 3 engineers over. 2 new routers. 1 booster. Numerous calls. Changes to all the connections etc. I must have been on the phone for a total of 48hrs to ee about their broadband. I live in a 2bed flat and you can only get Internet in the living room and partially in 1st bedroom. My average download is 7mbps and upload is 12mbps.
The contract is finally due to end in Feb.
I have signal from my neighbour's BT broadband in my home.
I would not recommend to anyone.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Somerset EE  
Be warned.
I had to break my contract after halfway of a 12 month term, as there was no way I could take it with me for a house move as was having 3months away. They quite happily charged me £200.00 and were really horrible when I tried to argue it. So if they want my future custom, I wouldn't touch them with a barge pole.
They could have offered to give me a 3 month postponement but No....they were adamant.
Do not expect good customer service as far as the contract for broadband and home phone is concerned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
North Notts EE  
DON'T WASTE YOUR MONEY. Everything is slow with EE broadband. We never have gotten a steady speed all year and rarely get past 1mb of upload speed. But aye didn't realise they used phone cable from BT Open Reach.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester EE  
absolutely shocking customer service skills lied to several times aswell as them being aggressive and arguing there point even though i was right was then told i was miss informed by the other agents ... sorry but thats LIES!!

AVOID AVOID AVOID!!!!!!!!!

i have tv broadband and mobile contracts all of which are now being canceled
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kirkintilloch EE  
This is a joke of a company DO NOT USE THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SOUTH OCKENDON EE  
Have a standard line and Speed varies between 0.1mb and 8mb. Very volatile. Can't watch HD streaming video, SD video constantly buffers, even vpns drop on it due to connectivity issues.
Without a good 4g mobile connection I can swap to it would be a nightmare. Now I see why that's part of the package.

Agent Promised me a £50 compensation for swapping from BT early. Despite having jumped through the numerous hoops to the quality, it took 5 calls to get money back over 5 months. Wanted to give me a credit even after initially stating it was a refund.
Very poor broadband & service overall.

Would not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
W6 EE  
Very slow speed 4.59mb
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Brotton EE  
Nice connection when it works, customer service was nice, but I am getting a bubbling feeling of hate in my chest because of the sheer choppiness and unreliability of the connection. I'm trying to play online competitive games, and my ping goes from a decent 30-50ms to 3000ms at the drop of a hat. I can have a 3mb download speed the one second (rare, though - averages at around 1mb), and 50kb the next. Customer service did the best they could, but said that they can't help with ping because they don't look at or care about that.

So frustrated. As soon as my contract expires I'm choosing a new ISP. The annoyance of playing a close game and then being booted out because of your service provider is driving me through the roof.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Southampton EE  
Absolute waste of time !!< STAY AWAY FROM EE BROADBAND, it is pathetic, constantly dropping off and takes up to 55 minutes to reconnect, COME ON EE, sort this out or you'll never have customers who will stay with you, pathetic and i've only been with them a month, should have stayed with Sky !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend EE  
Not happy with ee at all wish i never changed supplier
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Durham EE  
Poor internet speed. Connection always dropping out.
I was charged £8 for calling them and being kept on hold for 10 mins.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster EE  
They are a bunch of liars. Router Packed in. 2 Agents assured me I would have a replacement by 22.12.17 - nothing! Complained to discover they never dispatched a replacement. New Agent profusely apologised and said he would dispatch immediately. He also lied. Then got tracking number which you can’t check anywhere online and when there is still no router and I call to chase, I’m told it was in late dispatch and I should receive “tomorrow”
I am switching if this package does not arrive tomorrow!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St Ives Cornwall EE  
Brilliant customer service - and on Christmas Day. Very helpful, problem solved. Thank you ;)
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    4 stars
Highlands EE  
Absolute rubbish. Changed from Talktalk which was bad and EE is much worse. Went from 8mbps to about 0.5 to 1.

Utterly useless and drops connection on a regular basis after 10:30 PM
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Worksop EE  
I have been with EE for my broadband for many years. The internet connection was ok the majority of the time, however in the last month the connection has been terrible, I have rang them 4 times now and gone through all the trouble shooting that they suggest but the problem isn’t resolved. They have on two occasions said they will phone me back the next day but haven’t done so.
I’m now looking into changing internet providers as I’ve had enough of trying to sort this out with EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex EE  
Changed from Sky to EE has to be the worst mistake I made. I have or should I say supposed to have the highest broadband they do was poor at first but gave it a fair shot as I put it down to being new. I haven't even had it a month and I'm hating it. Internet cuts off and is slower than any I have ever tried. Why am I paying for "unlimited" "great speed Internet" which I do not receive.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Scotland EE  
Don't go with EE. They are great for mobile, but the broadband will let you down. We cannot have more than one device on wi-fi, otherwise it won't work. It drops off unexpectantly, and the fastest dl speed we've seen is 5mb p/s, when we were promised 12. Aweful.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
EE customer service is just awful. In 2014, without notice, they shut down my broadband and phone account. It was Christmas Eve, which was nice of them! They claimed I had submitted documentation for a move to another ISP - documentation which they could never produce. It took six weeks and goodness knows how many mobile phone calls to get reconnected and, this also initiated a new contract so stuck with them for a while longer. In 2017 they shut down my Freeserve email account of over 20 years. Still feeling the effects of that seven months later: it's like moving house and you need to notify everyone who has ever written to you of your new address!! Anyway, the contract is up and I'm changing to a new ISP. Farewell EE and good riddance!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Bedfordshire EE  
What an absolute joke. Paying for EE Fibre Plus and the internet connection is disgustingly poor. Do not try and play any online multiplayer games with EEs internet, it'll disappoint you consistently. The pathetic 3mb/s download speed COULD be forgiven, but as I've said, I am let down daily by the poor connection, and I can't even watch a video in 1080p.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have the highest fibre optic speed and am very impressed with the service I have received from EE. My family all have virgin high speed broadband and it is no way as good as EE, I have recommended EE to all my friends and family.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
BIRMINGHAM EE  
Whilst the call centre staff are always pleasant and helpful the underlying product is a complete waste of time. Connection drops regularly and speeds are a joke, just barely above the minimum where the contract would be in default (and then only because of a technicality where they measure to your home but not what you can actually access) I will never use their service again and would urge people to never fall into the trap of using their service no matter how good a deal it seems you are getting. Also after 3 cube engineers and 3 open reach engineers I have yet to have one turn up with any notes on my problems in spite of laboriously explaining them all in detail multiple times.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Maidenhead EE  
well for at the start it was alright. A bit slow but it was functional. But now it is a piece of plastic junk in my living room. It has crashed frequently in use and is super slow. Worst internet i have ever used.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I find it an awful shame that people only come on to write neagative reviews. I on the other hand am very very happy with EE broadband. I was speaking to a girl called Jessica from the fibre team in Hull. She called and i was a little unsure at first, if it was actually EE but Jessica assured me no harm was to happen with the very little information i had given. I left the call feeling like i had a very good experience and walking away with a much better broadband service. (The one i had was fine, but like anything always room for improvement). One of the problems i have is that alot of customers i hear, complain about loyalty and broadband services... doesnt it run down the same line as other providers? And where is the loyalty for customers that switch contracta every year because they have a better deal elsewhere. I just wanted to say Thankyou to EE broadband. Never had any issues and it was nice to see aomeone notice my loyalty and am now paying less than what new customers are. Which is how it should be done.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kent EE  
As an EE mobile customer, I couldn’t fault them one bit. Seemed like I was onto a good deal with their broadband because of being a Mobile customer, Turns our I was massively mistaken! I live alone so I am the only person online most of the time, yet struggle to hit 14mb/s download speed. I usually play Xbox online, and the internet is so unreliable that I struggle big time. On top of it all, my router decides, as and when it likes, that it’s going to reboot itself. No reason or warning. Definitely won’t be renewing my contract with them, and would never recommend anyone else get their broadband either.
  • Customer Service
    2 stars
Halifax, GB EE  
Just had to query excessive charges on my bill (due to being over my monthly call usage) and I was really impressed with the customer service - couldn't fault it. Very efficient UK call centre, helpful and pro-active staff... I was all set to leave EE but ended up happily signing up to a new contract thanks to the way they handled my enquiry.
  • Customer Service
    5 stars
Kent, UK EE  
bloodly joke connection keeps dropping out when i signed up they said this would not happen now im stuck with 18 month contract
wasters
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Scott EE  
EE broadband is absolutely horrible. Complete and utter garbage. Staring at the buffering logo on my screens has caused me such high blood pressure that I’ve now started to go gym until my contract ends.
London EE  
At the start, the internet was really good but after a couple of months the internet got really bad..
The service is unreliable. We were supposed to get our new router today but they havent delivered it yet. Its been nearly a week and they havent done much about it. They said they will give us free add on credits for the time being while waiting but they didnt. They’re all piece of lying bastartrds
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle EE  
ABSOLUTE JOKE!!

I have waited over a month for wifi and it's still not working.had 3 different routers sent out and 2 engineers! They have taken money out of my account even though it's not working and I have waited in all day today for another engineer who called me to say he will have to come back another day! Absolutely disgusting service! Do not get broadband with them!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford EE  
Been with EE Since their broadband started off with orange. Standard broadband was fine for first year and a half then issues arrose from what was only diagnosed as "a shine on the line from outside environment " after putting up with no use of Wi-Fi, broadband dropping in and out every couple minutes we had enough of paying for something we can't use and using all our mobile data up, we called EE again and released from contract with no charges No hassle, no issues with leaving, apologised and very helpful.
I find that now the EE customer service is back in UK & IRE problems get sorted where as before with the overseas call centres, calls were put on hold for over 30 minutes (in hope u would hang up) promises of call backs that never happened and resoloution to your complaint didn't even exist. Now it gets sorted. That I'm pleased with that we get stuff sorted.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Stoke on trent EE  
What can I say?
Speed below minimum limit.
ADSL sold as fiber optic. Slow ADSL
Castomer service 0 stars.
Moving home up to 4 weeks? 6 weeks we was waiting.
Pos
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester EE  
I've been a loyal customer of EE on mobile phone for I can't even remember how many years as it used to be part of a double contract without any problems.

But the Broadband is just stress as I was told £200 if I wanted to pay that upfront and then it would be a couple of pound a month for the next 18 months and I would get the 1st month bill then pay up the £200 which in thought that's strange but I thought ok.

Well installation that was just pure hell from the start with and now on to 2nd bill I've paid nearly £60 on 1st bill and now trying to charge me £21 a month and now I've ? it they're saying it's £300 and then a couple of pound a month if that was the case I would of gone to Virgin and got it off them.

It's now in dispute and I'll put a update when I get a reaction or resolution from them.

I've also seen other people say exactly the same thing as what I've put up so I would like to wish everyone else luck that needs it also.

Many Thanks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Solihull EE  
Just appalling, I have 38 meg fibre and it is frequently slower than sky 17 meg broadband. Numerous engineer visits,
Always blaming open reach, open reach are adamant there is no fault on the line and I know the engineer. Despite being hard to prove, but after extensive google diagnostics, they have to be traffic shaping. Shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset EE  
Absolutely shocking. Can not even stream a film!!! Do not ever go over to these!!
Should have stayed with talktalk!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
North Dorset EE  
An appalling service. Their broadband is so slow it nearly never uploads live streaming and it takes ages to download a film. On top of this, problems with the broadband are recurring, in 2 years and a half that I have been under contract with EE the box stopped working 6 times (and it always takes minimum 10 days to make work again)! Recently another problem arose and my internet goes on and off every 15 mins to an hour and I end up using my phone as a hotspot.... Customer service is ridiculous; when you have a problem it takes ages for them to even try to solve it, and usually, you need to call them 5/6 times in order to solve it definitely. The level of negligence demonstrated by their departments is absurd and when they actually find a way to help, either you have to wait for weeks before they actually do anything or you need to open a new contract or prolong the one you already have for only god knows what reason. I AM FED UP OF THIS NEGLIGENT AND RIDICULOUS SERVICE, I will leave EE as soon as possible and will search the contract to see how many breaches have been committed because of their negligence (misrepresentation looks promising). GUYS DO NOT SIGN A CONTRACT WITH THEM, ITS LIKE SIGNING A CONTRACT WITH THE DEVIL
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Very slow broad band and very bad customer service.
If you are an existing customer they will sent a text to get the
Feedback but you can't score it. These text not delivered to them. I was with EE more than 3 years but because of their
Bad customer service time to leave them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton EE  
We had issue with the TV box it overheats and crashes once a week.We then have to reset it which takes 5 minutes . The record does not work as it stops recording after 10 minutes or after the adverts. so the last 5 films we wanted to watch just finished after the first advert.
The internet is rubbish , slow , drops out and inconsistent. I signed up for cheaper Sky sports , they cancelled the deal the same day, all I want is the golf which Now TV don't do.

I thought TalkTalk was bad but I am going to move back and suffer their complete lack of security etc. Do not get EE Broadband or TV box, however my friends tell me EE mobile is good???
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Would give zero stars if I could.
I AM PAYING 30 POUNDS MONTHLY AND I HAD TO BUY ANOTHER SIM CARD AS EE IS NOT WORKING IN MY AREA AND NOBODY, NOBODY IS WILLING TO HELP!!!
Found myself in the situation where I am paying for a service which is NOT working, gave TEN CALLS to customer service and after I got upset they finally put my call through tecnical support.
A lady told me to follow some steps and then drop her an email if the issue wasn't fixed.
I sent her already TWO emails and OF COURSE nobody got back to me (....but they keep taking my money......).

If you want to buy something from EE or T MOBILE then pray that you live in one of their privileged areas, otherwise you'll be paying for the rest of your life for a service which is not working.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have been a customer of EE mobile for many years, after having a terrible experience with Virgin Media I decided to switch to EE Fibre. I went for the 72mb/s package with EE TV.

I have had EE broadband for over 18months now, and have just renewed my contract for a further 18months. I have experienced no problems what so ever, speed is consistently higher than the advertised at all times of day. Upload speed blows VM out of the water! The connection is not only reliable, but stable 24/7.

I don't understand all of these negative reviews, EE have guaranteed me a speed of at least 40mb/s and said that if it falls below this then I would be released from my contract. Virgin media don't openly offer this kind of guarentee. Speed has never been less than advertised when using ethernet cable or 5ghz WiFi. I would imagine many people are complaining about speeds over WiFi when they do not understand that lower end WiFi can only transmit slow speeds! - Try plugging it in via ethernet or connecting to the 5ghz WiFi channel.

Would highly recommend EE to anyone! - Before anyone says it - No, I am in no way affiliated with EE, just a happy customer who's tired of reading bad reviews! - Not many people take the time to write a review when they're happy with a service, but we all feel the need to report when we're unhappy.

Keep up the good work EE, excellent broadband, excellent TV, excellent mobile and fantastic customer service!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Midlands EE  
Don't get EE broadband. I paid for the most expensive package and they are currently giving me below the standard package speeds. I was getting 74mps down speeds before now all of a sudden for the past 2 months i'm getting a download speed of less than 2mps and being charged for 76mps.

I am almost certain they are throttling my line. All speed tests are consistent as it is showing the same speeds no matter what time of day, this is proof that there is throttling. All web pages literally become crippled if I download ANYTHING, the only reason i'm getting 2mbps download is because of IDM if I download normally it is kbs speed not mbs.
I called them and they are pretending the line is "fine" when thy know they are throttling/capping it.
Now they are saying they will send an engineer out.... and wont bother with over the phone tests...probably so they can try and charge me £50 by claiming I've down something on my end.

DISGUSTING that companies get away with this ish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London EE  
Would give zero stars if I could. The internet is useless, often can't even connect and cuts out in the middle of watching a video (for example).
Have complained multiple times, but because my speed test (when I can connect) is within the promised limit they say everything must be fine so they can't do anything. The speed test doesn't account for being unable to connect. It also doest seem to be possible that we are receiving the said speeds as if the internet does connect it is painfully slow (2 minutes to open a simple email, no pictures).
Have been holding out before leaving to get fibre optic, unfortunately EE are the only ever providers currently in the area!
Can't put up with no internet any longer, using all of my mobile phone data to hotspot when I need to work at home is unacceptable. Will be leaving EE today.

TL;DR: DO NOT GET EE INTERNET. IT DOES WORK AND THEY WON'T DO ANYTHING TO TRY AND FIX IT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
My ee router packed in earlier this year never had any problems with the old one now on to our second new constantly goes off just got our new today 02/10/2017 still the same only got this one after many phone calls and a engineer visit he recommended ee supply a new one my contract ends soon I will not be taking out another one all I get told is you should get fibre optic broadband wouldn't be surprised if they are intentionally slowing down the service dial up was quicker dont get ee broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Northumberland EE  
Get slightly more then we pay for, year and a half with no issues apart from bad writing in the property which wasn't their fault. Switched from sky when we was getting awful internet.
Only downsides are their terrible site and they're not the cheapest
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Thurrock EE  
Possibly one of the worst product experiences I’ve ever had. Was told a minimum of 1mbps download, up to around 4mbps. Actual download was about 0.01mbps. (That’s slower than dial-up). Reliability is a joke. At peak times you should expect it to cut out about once every ten minutes.
I can’t rate this product badly enough. If you decide to use it after reading this review - more fool you.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke EE  
Only get reasonable speeds at low usage times. As soon as it hits a peak period you may as well not bother.
I pay for 38 mb Fibre and currently getting a download speed of 2.08 mb.

When calling I just get told they cannot guarantee their WIFI speeds, only ethernet...

I would not recommend EE to anyone. AVOID
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth EE  
It is rubbish doesn’t even connect to my sons Xbox and always disconnects DO NOT GET IT !!!!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Scotland EE  
I have been with EE for 6 months after switching from BT.Conection cut off every night between 6 and 8 pm. Customer support polite and helpful but not able to solve problem so far.I suspect BT are responsible as they control the line.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    1 star
cumbria EE  
So very disappointed with EE broadband. They have made it clear they are not big players as a supplier. We regularly get new routers - the light box that doesn't last long. Very awful. Cannot wait til the contract ends - we will be leaving EE broadband. Please, if you have not yet bought EE broadband then DON'T!!! Waste of time, money and effort.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London EE  
The worst customer experience I have ever had with a company. tried to move broadband when I moved house and took over a month. Was misinformed about progress and what the issue was several times along the way and now the broadband speed isn't great. no acknowledgement from them that my experience was awful and seemed happy to then try asking me to upgrade to a better service. Avoid at all cost. when my contract expires I will be switching. they should be ashamed if they think they are offering a good service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Ridiculously low broadband speed and although told when I committed to the contract it was the best I could get because no fibre in the area I have found Virgin can provide much better service with cable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Trimley EE  
Don't get it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kirk Merrington EE  
The speed of the fire is terrible, I dread to think what normal broadband is like, constantly cuts out for no reason, I have been with sky, talk talk, virgin and EE are by far the worst provider I have ever been with. Id rather go back to dial up, stay away, if your looking for cheap broadband go with talk talk or plus net. Just awful connection and speed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
Am with ee for both broadband and mobile, no issues with either. Good mobile coverage - internet too new to comment on speed/ reliability but so far so good. Moved from Vodafone recently. EE Probably the best customer service I've ever had- in stark contrast with Vodafone who I hated having to deal with. You get to speak to someone within minutes and they are helpful and communicative and happy to put things right. Would confidently recommend ee to friends and family. P. S. I'm not being paid to write this
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BRISTOL EE  
Often using phone access 4g.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cowdenbeath EE  
Up to six weeks ago I would have rated EE broadband (Up to 38mbs) as 5 star, always reliable and good customer service such that I have renewed contracts several times. In the last six weeks my speed dropped 1Mps per week from 26Mbs to 15Mbs where its now bottomed out out. After checks, tests etc it turns out that EE have altered the line IP profile to just above 15Mbs so in layman's terms this is capping the line and means that I can no longer achieve a speed within the sold range of 16.5Mbs to 42.5 Mbs, ok now this is where customers need to be careful, EE detailed in the small print that at busy times etc the speed may drop and detailed a minimum contracted speed on 11 Mbs, therefore their stance is its within contract. I find it amazing that a company is allowed to cap the speed below that of the range it specified when its nothing to do with a line busy, just an organisation treating customers unfairly. I'd advise anyone to check the minimum guaranteed line speed or you may end up paying for fibre and receiving a speed of normal broad band.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
Luton EE  
Spent £400 on a games console, however can't play online... speed is bad and inconsistent drop under 1mb/s download Speed all the time. When I get 3 mb/s it's around 3am but apart from that always bad. I switched from post office to ee. Would rather chop off my toes than stay with EE
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Midlands EE  
This is the worst broadband I have used or in the UK. The speed is so slow and most times no connection. Customer service cannot do anything to help all they do is to keep on the phone for very long time and be transferring you from one department to another. I have used sky in the past before switching to ee. It was a mistake I've been regretting since I joined ee. I can't wait to finish this rubbish contract and run back to sky.
However, I have written a formal letter to ee that I will stop paying the bills if I don't get the value of what am paying for.... May we end up in the court.
EE broadband the worst you will ever ask for.
  • Customer Service
    3 stars
  • Speed
    2 stars
Kettering EE  
as of now I have had 5 ee routers all keep going faulty, We have just found out the problem!!, I am a ham radio and have got a hf antenna on my roof and according to bt it is my radio that is blowing the routers with rf affecting the routers, because ee only supply cheap routers they are no good for me, ee want me to buy a 3rd party router and they will pay upto £50, but as I have told them if that router goes faulty in 12mth time will you buy another one NO they say ??, I am on a 18mth contract and they will not let me go with out paying them £105 "half of what I owe", it is not my fault if the routers are not up to the job.
I did not have any problems with other suppliers IE sky/talktalk, I think the only way round this is to stop the dd from my bank as the customer services are useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
rotherham EE  
Switched to EE from BT. Although I was happy with BT, it is very expensive. What a mistake! from literally the very moment we switched it all started to go pear shaped. I like to stream films but had to cancel now tv and net flix as it never worked so wasn't worth paying for. Every time I phoned nothing was done. I'd say it was usable 20% of the time. The only thing that was different from bt was the hub of which we had 3 from EE. For the las 3 months of my plan I didn't have to pay as I was so appalled by then and annoyed as I was paying for something I wasn't getting that I told them I'd cancel the direct debit anyway and wouldn't pay another penny. After all if this was electricity or gas I'd be sat in the dark freezing. Switched back to BT and from the moment of switching everything started to work ok again. Moral of the story- you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Yorkshire EE  
EE has become hopeless recently. I am on 38MBPS fibre contract, but usually get 12 to 15MBPS. For a brief moment last night I got 23MBPS but it didn't last. Gaming is a nightmare - the PS4 drops out, while the smart TV regularly freezes. Can't get anyone to answer the helpline due to 'high demand'. I want to throw my dinner at the TV when Kevin Bacon does his adverts.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
SE28 Thamesmead EE  
Michael in Tyneside North call centre was absolutely fantastic today.
EE have been superb since we changed over to them.
Highly recommended
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bracknell EE  
Just upgraded to Fibre Optic And although process too two days longer than panned all went smoothly.Speed everything promised and EE answered all my questions without any hassle.Cannot understand all those complaining abou EE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bournemouth EE  
Difficult to get clear information about packages from the website. bad customer service experience
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
Moray EE  
EE have become very poor in all areas that I have been unfortunate enough to bare witness to.
Their internet speed is ok when it works and is fine to stream using Youtube but it intermittently goes down for several hours at a time with no known cause. I expect more than this from my isp! I left talktalk because they were even worse, now EE are slowly sliding down the same route that talktalk did: Too many customers, not enough of the customer's money put into the infrastructure necessary to provide the customers with the reliable experience they expect for the amount of money they are paying.
I left EE's phone network because their pricing structure was designed so that I had to spend at least £15 a month to get usable internet. If you opt for the £10 option, you get 10mb a month (yes, that's right, 10mb in 2017!) of internet for your smartphone. my phone uses that communicating with the fb server once. 10mb is an insult and is the reason you no longer receive any money from me for mobile services. I expect better service than this for the money I am paying and if you won't provide it, I WILL go elsewhere. If you don't have the infrastructure to take on new customers then build new infrastructure or stop taking on new customers.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wrexham EE  
Traffic manage the hell out of it, always drops out. Meant to be getting 17mbs but 4G works a hell of a lot quicker!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have to say I'm absolutely appalled at your company I was going to leave EE broadband and go to talk talk but you guys persuaded me to stay so I did a terrible mistake on my part I have been without internet now for a month and despite continuous phone calls from myself to you this issue still hasn't been resolved your customer care staff have done nothing but continuously fob me off this is the worst company I've had to deal with and will ensure that my review of your company is put on social media sites and my friends repost it to save someone else having to go through what I have you do not care about your customers only how much money you're getting from them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster EE  
It loses signal whenever I'm gaming
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Manor Park EE  
Awful service. Awful customer service. Internet looses signal
constantly with EE blaming BT. Avoid at all cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes EE  
I was supposed to have a 4GB max sum plan that I could use abroad, however, they never set me up for abroad roaming so now my phone is set to the wrong time and I can't text, call or use data abroad. It's annoying as I don't even get the he message to confirm i'm in another country. The workers also don't know what the he here talking about. I asked about my plan and they said it wasn't for abroad, yet when I checked it was. I called again and they said it was. They have no idea what they are telling thwir customers and are not fully educated in what they inform. It's devestating.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Las Vegas EE  
So far:
48.5 hours of chasing EE
4 days off work
22 of above hours on phone
Affected my sons birthday waiting in for an engineer that has not turned up that despite confirming it EE didn't book with BT.
Service is intermittent, drop out, latentcy is is no less than 90 but typically between 200-450.
After CUBE engineer (a clueless fob off way of charging you for a defect in your house) They claimed it was a defective router, and that it would take a week, so I buy a decent TP link one and guess what it also doesn't work.
EE finally admitted BT have known the fault exists all along.

Call centre is in Plymouth, the staff are apparently helpful however I was fobbed off for more than 2 weeks of the last 4. But they are still charging me and my EE mobile boost box doesnt work as a result due to lack of reliable broadband. Ive moved 6 times in 5 years and the reoccurring theme of shoddy broadband keeps coming up, but this is by far the worst yet.
Its seriously affecting my ability to trade Iam sick of it. Update whilst typing this another BT engineer, another day to wait and 'monitor' the line. Offered free exit but what does that solve, ill still be connected the the same line and the same box and exchange, and served still by BT openreach who are incompetant morons.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
PLYMOUTH EE  
AVOID! only went with them because my phone contract was up and i would be getting the internet cheaper but MY GOD what a mistake that was! the speed is appalling! cant get out of contract for 18 months and im gutted its diabolical, they said it would be the same speed as BT but thats rubbish. Honestly dont do it people, stay away from EE broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High Wycombe EE  
Terrible, when first installed the connection was poor, I called customer services and they said I should buy a booster. I live in a town so not exactly in the sticks. Ive been having problems again lately and they said they needed to send an engineer out. Failed to show twice, had to wait in half a day both times. Now on hold and have been for 40 mins trying to get through. To put salt in the wound they issued my bill today.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North east EE  
So impressed with EE. I have been a customer with them for 3 years and nothing but fantastic customer service. I just spoke with them regarding moving house... was expecting a lengthy phone call to arrange. Took a few minutes and everything was sorted, no charge, no fuss, just fantastic customer service. Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
South West EE  
EE broadband is absolutely rubbish. I only went with their broadband because I was renewing my phone contract at the time and they offered me a better deal if I went for their broadband. Worst mistake I could've made, I still have 1 year left in my contract and I'm better off using the 4G on my phone than connecting to my home broadband. EE customer service is absolutely useless and I would've give them the time of day. They messed up my phone contract, I've never been so frustrated on the phone until I spoke to them so I now refuse to ring up EE. It's a shame because their phone deals are good but I can't imagine myself staying with them due to such poor service. I cannot wait for my broadband contract to end so I go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ampthill EE  
AVOID!!!!
Worst customer service
Service does not work
Sent engineer to fix the problem but it was all due to the line exchange as I explained over the phone to the support team. It took the engineer over 4 days to make an appointmnent.
They now sending me a bill but we have so far never been able to use their broadband since it never worked. So what is this bill about? I called them and surprise! their computer is down at the moment.
Never again will I use EE !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales EE  
We changed over to EE 3 months ago.
EE cut us off completely every evening around 9.pm. We have no internet until the next morning when we have to reboot our modem. An Open-Reach engineer set us up with a BT modem, which worked fine all weekend no cut off at 9pm. So even though these reports from Open Reach are going through to EE, they are totally ignoring the findings.
EE keep sending out engineers and then closing my case.
Open reach engineers have reports regarding this issue and EE are not doing anything about it.
I would also mention that Alana was allocated to my case last week and assured me she would ring me on Saturday, she still has not……………..
My complaint has been escalated and then closed, it seems EE have no intention of resolving this problem even though they have the reports, they are dismissing my case, hoping I will go away. I know there are lots of other people in this situation; we need to contact Advertising Standards Agency and Trading standards.
We are paying for a service that we are not receiving.
Our service from EE is not fit for purpose, so EE need to offer us a price reduction or free us from our contract.
If you get nowhere ask for a deadlock letter, I shall be doing this next.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ystrad Meurig EE  
AVOID!!!
I almost made the mistake of switching to this clueless provider who cannot even get their activation dates or order processing right. Thanks to EE I am now without broadband or phone service. When I contacted them their excuse of a customer service team leader did nothing but aggravate the situation further. I wish I had read their reviews before even thinking of joining them. I have complained to Ofcom and will not be touching these EE jokers with a 10 foot pole!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk EE  
This company is RUBBISH!
Was called before end of previous contract, offering decent sounding upgrade from bb to fibre

The seamless switch took 2 weeks, leaving me with no service. BT engineer was called out and fixed the issue externally. Imagine my surprise when ee took £195 from my bank account for the call out!!!

Service was sold as guaranteed 38mb, never achieve more than 20. When i questioned this with ee, they told me it is only 38 when you're using a cable connection, not wifi - funny how they forgot to mention that when they were selling me the product

Would definitely not renew with them, but am now stuck in a contract :-(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria EE  
Absolutely god awful. Literally the worst internet i have ever had. Every ten minutes i have to reset the router just so i can stay on WIFI for another ten minutes.
AVOID EE AT ALL COSTS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast EE  
Our EE broadband package started of great. We paid an upfront charge of £187 between 2, and our monthly bill was £1.85 a month for the next 12 months. Internet speed was good and there was generally no problems with our service.

When our cotract was 1 month from expiring, I got a call from a women from EE asking what our next step was, since our contract was due to end. I asked to keep the bills the same price if I agreed to continue using their service. All was fine.

The next year contract ended and I got no phone call, and my bills soared to £21.85 a month, then up to £28.45 a month. I called up to ask what was going on and the man on the phone said my contract had ended so they started charging me normal rate, which is of course a very uncompetitive monthly price.

Now ,the manb said EE do not call customers when contract ended, which of course was not true. This is EE's was of justifying charging customers very high monthly rates without notifying them.

I asked what deal I can get and they said the terms and conditions had changed and they only do 18 month contracts, to which I wasn't notified. They asked for a £300 up front cost so that my bills would go back to £2.85 a month.

I terminated my contract. And got charged another month for my troubles.

I can imagine there is many other providers that offer better services and better prices.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Stirling EE  
Well, here's a fine too do. I have been with EE for two years and have been looking for a better deal, so I have been reading the reviews for various providers. My only conclusion is that I am amazed that ANYONE gets any broadband connection. All the reviews seem to be negative, so here is mine for EE; A bit of a rocky start, had a couple of weeks of non-fibre broadband at the start 'cos EE said they had fibre when they hadn't, but eventually .... all was good. Download & upload speed good, the very occasional reset of the router, no more than 2 or 3 times a year and after the initial hiccup I have only had to contact support once - nice lady, based in UK, spoke English, not tech and the problem was sorted by Outreach who found the council had been setting up new street lamps and had mucked up our broad band line, All sorted. Only reason I'm thinking of leaving EE is to get 78 Mbs at three quarters of the cost.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire EE  
Avoid like the bubonic plague. I opened two contracts out and internet is slow as slugs. Issue cannot be resolved by the internet so you have to call and speak to them. Intercut cuts off and slows down very annoying, tech team can't do much as well. Really don't know what to do feel like I've been scammed. Don let fall for the cheap price if you u get is a rubbish connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rotherham EE  
When it connects the speed is ok but it constantly drops out, I was with EE a couple of years ago without any problems then I moved to Sky, again without any problems but since I've moved back to EE its been terrible, every 5 to 10 minutes I have to reconnect. Reconnecting itself can take a few minutes before it allows you to, the end of my contract cant come quick enough.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
Halesowen EE  
AVOID AVOID AVOID!!
Absolute con artists. Have had broadband for 5 months now and it never works. Have had 7 engineers out all of which "lose their notes" or just do nothing in general. And then I'm "accidentally" charged nearly 400 quids worth of engineer visits that I was promised I "wouldn't be charged for". And still no broadband. And they keep saying they'll refund my monthly costs but ONLY when the fault it fixed which by this rate is never. Have never had such shocking service. Leaving asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochester EE  
Problem with the line, multiple calls and engineer visits, line constantly cutting out and stuttering not reliable, cuts streaming off locks apps up, game play hard latency problems, and all this could be fixed by not having fibre to my local green cabinet then an old fashioned copper wire to my house, pointless it's not fibre as a true connection, only to the area connection box then your on your own suckers.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Chippenham EE  
I got my act sorted when told that fsnet will be discontinued end of May and signed up to Gmail and sorted well in advance only to find orange / Ee continued the server until today which caused some problems this last month but today I have not been able to send or receieve emails and was told when I phoned 10am that by 6pm all should be fine. A busy day running a business with no email and now just finished 9.30pm and no one available to talk to. Nice some can finish early and leave behind faults and poor customer service until the next day. What do I do in the meantime unable to run my business...and where is my refund of months payment of poor service, if I treated my clients like this and just 'walked off' leaving problems on a very important change-over day, I wouldn't exist. I would have thought all working through the night to make sure the inconvenience caused to customer resolved....
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Moreton in Marsh EE  
Advisor cheated us! He said one price for me and partners phone contracts but at the end bill come much bigger with different prices. On contract advisor didnt write down prices. The last step when he put a receipt we didnt check it but there was all truth! Even for insurance he said its 8£ a month but at real its 12 £. And we can't prove it cuz all information is on receipt not contract. What should we do? I dont wanna pay that money monthly....im not ready for expensive bills! Its Lincolns store on 309 High street. Sales advisor who cheated us is Raymond!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln EE  
Replaced my Tescos with EE as it was cheaper. Sometimes the speed is good but for the most part the pages keep dropping out and you have to cancel the page and re load again which is particularly annoying on pages like banks where you've filled in your passwords and secure info. Am moving to Staffs soon and to be honest I would go back to BT as I never had an issue with broadband speed :)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Enfield EE  
Have been with EE mobile for many years and had ups and downs with customer service however, this review is for broadband which I switched over to just a couple of weeks ago and, touch wood, so far it has proved to be a seamless transition from BT and speed and reliability are already improved.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton EE  
worst broadband service ever, would advise everyone stay clear of this useless service, a hot spot from 3g internet on ur phone would be more reliable then their wireless service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have used EE for years, and the service has gone really down hill.
The broadband keeps dropping out but they won't fix it, or let me out of my contract.
Undoubtedly one of the worst customer experiences I have ever had.
I truely wish I hadn't used them, it's terrible.
Of the 32 employees I've spoken to in my 8 month hell, they all tell you different things. Completely amamteur.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset EE  
CALLED EE TO UPGRADE 2 PHONES ON MY ACCOUNT. AGENT ASK IF I WOULD ALSO CONSIDER CHANGING MY BT BROADBAND SUPPLIER TO EE, TOLD ME ABOUT COSTS AND HOW SEAMLESS THE PROCESS WOULD BE SEAMED REASONABLE.

TODAY, THE BROADBAND SERVICE DIED.

CALLED EE TO FIND OUT WHAT HAPPENED, THEY BLAMED BT FOR TURNING SERVICE OFF EARLY ANF THAT IT WOULD TAKE 10 DAYS TO RECONNECT.

IF YOU NEED THE 'SEAMLESS' TRANSITION THAT WAS PROMISED, PLEASE AVOID IT, OTHERWISE YOU MAY FIND YOURSELF WITH THE LACK OF CONNECTIVITY I'M NOW FACED WITH AND I RUN A BUSINESS THAT NEEDS A RELIABLE SERVICE.

i SHOULD HAVE ADHERED TO THE OLD PHRASE, IF IT AINT BROKE, DONT FIX IT.

EE BROADBAND SWAP WITH EXISTING ISP,.....STEER CLEAR!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
OLDHAM EE  
Been having trouble with my broadband since December 16 they changed the router as days gone by programmes would still buffer. Contract now ending after paying 74mbps fibre for 18mths now saying fibre does not exist at my house and can only see 2mbps after talking to someone for the 5th time on different days. Not happy ending the ee box for sure it was a pure waste and waiting to fix my phone line after all this time. Just be careful with what they tell you.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
WEST MIDLANDS EE  
Worst internet ever, literally have been dealing with it for over 6 months now and have ha promises from engineers and ee that they can resolve the issues. They give temporary fixes which speeds the internet up for a couple of days and then boom back to square one with terrible speeds. However if you would like to have a mental breakdown i highly recommend going with EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hereford EE  
Don't go near this company, worst customer service, like to pass the blame to BT.

You need deep pockets to get basic internet/landline with these guys, the last 10 weeks after paying for service or no service they've cost me at least £125+

Everything stopped working in March 2017 after numerous calls far to many to recall, many hours being put on hold false promises of call backs, accusations from call centre staff its user error.

Eventually BT engineers sent for, apprentice arrived, nothing he could do apart to call for more experienced engineer, who caused much amusement walking up and down road for 4 hours followed by spraying square on pavement and writing BT followed by buggering off for 10 days.

Road crew then appear and dig hole of Calcutta, then inform they've dug wrong area up and have to fill in and get new planning permission to dig new hole (now mid May).

Approx week later reappear and dig up in exact same spot, mention water has damaged line, before you can blink hole filled in and like Houdini disappeared without checking line.

Telephone now reconnected with lovely crackle, internet running like the good old days of dial up, cannot stream any films - which have been paying for all along.

Lucy from EE has now been allocated case and constantly rings and likes to apologize - a lot! Told her really not happy on numerous times and 2 months has now passed. Speeds tests take place, really lose will to live, now told BT have capped the line and we are potentially liable to pay £187 for another engineer to come out, I pointed out to her that we would not pay a penny and would get the omnibusman involved.

Booked day off from work as assured by Lucy would arrived between 1 & 6pm, late afternoon call from BT unable to make it. Following day another apprentice rocks up who informs no need for him to make house call as EE have full access to uncap line from there side.

Now its the 1st June, Lucy has just rung to find out where we are at. Explained to her we now have speed to stream films but if on internet and phone rings it throws you off. Lucy feels this is OK and has now closed the case.

I enquired about compensation and have been offered £22.25, are they for real I've been made to sign up for wireless dongle and was assured once resolved account would be cancelled and full reimbursement for last couple of months.

I explained to Lucy, this was unacceptable and we would be moving to another provider, her response was 'I don't blame you'

Waste of time, go with any other provider but for gods sake avoid EE at all costs!
Burnley EE  
there customer service is terrible they just not interested. had (cube)engineer book i live in suffolk they went to Ireland re-book for week later cube phoned to say engineer had to leave off early and nobody would be calling again.customer service no help at all very disappointed
  • Speed
    2 stars
  • Reliability
    2 stars
ipswich EE  
This is the worst broadband going, been using EE services for 10 years never have experience anything negative until now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Todmorden EE  
I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Scottish Borders EE  
Reviewed EE a short while ago,so just an update.
My service is still absolutely spot on,38 meg,no dropouts,no billing errors.It is perfect. I have the Samknows broadband reporting whitebox and according to my dashboard there is never any reduction in speed at any time,it always shows around 38 meg. For those of you who are not familiar with Samknows,just google it and sign up to the program,it is free.
Again,I cannot fault EE in any way.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Goole,East Yorkshire EE  
The worst broadband company in UK. Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Absolutely useless
Moved house 10 weeks ago and they can't switch the line
After contacting them several times

If you can't do the job don't stay on business
Waist off time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
We have suffered poor or no broadband for months with EE unable to find a fault. They finally agreed yesterday to arrange a BT engineer to test the line (today). He almost immediately found a break and mended it....however even though it is fixed we are still stuck on 1.6mb download speed. Sick to death of the poor service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Seagrave, Leicestershire EE  
Horrible. Absolutely horrible. I did a big mistake stake to change from the previous provider to ee. The speed is a stupid joke especially after 7pm. I absolutely do not recommend ee as a internet provider
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
North East EE  
Poor guaranteed speed on Fibre Plus 76MBps just 32MBps...

Even line Fibre can handle up to 80MBps, EE acknowledged line fault , sent an engineer who said line is faulty and EE customer services ditched job because speed is in limits.

Traffic is managed all day. Real speeds are 2-4MBps from services (no problems with test servers)
You wouldn't be able watch TV, Netflix or play games.... That slow.

EE Customer services attitude: we locked you into contract - Ha Ha Ha, give us your money and get junk in result

Vodafone guarante
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes EE  
since January we have had to have them out to sort are problem,this last time I have been back in touch with them but they will not resond to my emails'As soon as my contract is up I am done with them......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
west yorkshire EE  
this is one of the bad broadband we ever had
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
derby EE  
I have an ongoing speed problem for a few months now, after spending endless hours doing what EE customer service asked me to do, the problem is still remained, and despit this my bill goes up every three month. this is not acceptable. Avoid using EE and their unreliable service. I have to mention that the customer sercive number for the landline is not as easy to find as their mobile customer service which makes getting help harder for ealderlies.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have had speeds of less than 1 mbps maximum of 4mbps.terrible
  • Customer Service
    5 stars
Southall EE  
Broadband wasnt connected 3 weeks after contract started. Phone and broadband didnt work at the same time. Overall bad service :(
  • Satisfaction
    2 stars
  • Reliability
    3 stars
Northwich EE  
Almost given up trying to get improvement. Customer service are helpful, they try to resolve issues but it never really gets fixed. Painfully slow loading websites. YouTube just circle and circle for several minutes before playing if I'm lucky. Freeserve, wanadoo, orange were always great, since changing to EE is been hell. Feels more like dial up modem of old. Haven't changed to better cheaper package like I was offered recently to do, but don't want to be tied to contract. Just unsure where to go next. No idea who's providing a good service. I'll wait and see if they send engineer over to check for issues, if they don't, I'll try elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Herefordshire EE  
EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DARWEN EE  
Avoid at all costs! One week after our supposed switch date and EE have no idea when our broadband will be switched on, we haven't received a hub and they can't tell us when it will even be sent out to us. Blaming BT as EE say it is a department of BT Openreach which is responsible for sending out hubs & activating broadband however BT dispute this.
EE customer service appalling, they couldn't care less that we have been without wifi and will continue to be for the (un)foreseeable future - so we've switched back to BT back obviously now have two weeks' wait until that switch on date!
Total nightmare. Don't bother!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Nr Taunton EE  
Very bad service. Very poor broadband, cuts off continuously, especially in the evenings, to the point it can't even load the pages, let alone allow a video conversation.
Then told I am in contract with the phone line, when I was told I was in contact just for the broadband and the fee would have been substantially less. Very poor service, avoid.
Leeds EE  
My advice is if you are thinking of switching to EE...don't. It is truly woeful. They offered to upgrade for a small amount of increase 3 months ago when the service didn't work and now they have offered to upgrade for a further £12.00. The internet is wholly unreliable, seems to go off during the day when clearly they are on repairs and it is a thoroughly miserable experience all round
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derbyshire EE  
I have signed up to alerts when there re service problems in my area. The inbox is full with text alerts. Currently there is a major problem and internet is down. The help line on 150 is either not taking calls or hanging up after 15 min of holding.
Overall the reliability of broadband and the achieved speed has been appalling.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrow EE  
I switched to EE, from Hull based KC, a month ago, and have been 100% satisfied. They promised a minimum speed of 8mbps, which was faster than the 6mbps I was getting from KC. I've checked my speed almost every day, and it has never dropped below 17mbps, and has been as high as 35mbps, it's also very stable, so no more buffering problems with Netflix and Amazon Prime. Upload speed is also much better than KC. Recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Driffield EE  
After placing an order for home phone and broadband 1 month ago, nothing apart from 2 lost days (taken as holiday) no communication from EE,and when I contacted them all they did was blame BT and said it was not worth complaining as nothing would happen. Terrible Terrible service from EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
Norfolk EE  
Avoid by all cost moved from talk talk to EE after they phoned me and convinced me they had a better speed than talk talk this was going to cost me an extra 12 pound a month. At Christmas I got my kid ps4 who likes to play online and watch Netflix , I only have two devices connected to wireless so when my kid told me he was losing his online connection whilst playing and watching Netflix I called EE customer service trying to explain I wasn't happy the agent decided she wasn't going to let me finish my complaint and talked over me and tried to get me to take the new fibre contract at this time I asked to speak to a supervisor which I did she went on to tell me the 28pound service I was paying for would not support my kid playing online with ps4 or watching Netflix, I was totally flabbergasted by this statement so basically she was saying the service they provided was pish and not fit for anything apart from looking at pages online ,disgusting lying waste of space , avoid avoid avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
Ok, I wish there was an option to give ZERO stars to especially the 'Broadband reliability' and 'Speed' and 'Customer Service' who kept telling me that my ''laptop was slow'', ''there are too many devices using wifi at the same time'' (and by too many they meant the TWO that I was using) Overall after a year through my contract the internet speed was a JOKE! I kept complaining all the time but when I finally was so resigned and outraged with the level of customer service, I stopped calling at all (WASTE OF TIME AND ENERGY as they never DO ANYTHING, just talk and blame YOUR devices, YOUR address, YOUR whatever!) So when I called them last month and complained about the rubbish speed of my internet and I demanded a refund for the service that, ultimately, I WAS NOT getting, they told me that because I had not called since December, they can't issue me with a refund!!! So make sure you call them every single day and complain each and every time you have a problem! EVERY DAY! The 'regular' customer service people always gave me the attitude that I did not appreciate so on further occasions I always wanted to speak to a manager! The managers have always been much more professional when talking to me but there was NEVER a good solution to my problem. I called and called on numerous occasions and finally they decided to send an 'engineer' over....OH MY GOD!!! I felt like some weight had been lifted off my shoulders...until he arrived. Knelled down to the socket, dismantled it, checked the cables, ran the BT WHOLESALE SPEED TEST on his tablet and said ''all is fine, speed 5.4'' I protested and checked if my smart TV was connecting to the wifi and after 2 minutes or so it displayed the very familiar message ''cannot connect to your network'' and as soon as it did that, I ran the BT WHOLESALE SPEED TEST again and it showed speed of 2.3 - to sum up within the 5minutes that the engineer was in my house the speed dropped from 5.4 to 2.3 !!! you know what the engineer did? he said he had to go to another job and that there was no fault with my service!!!
I could go on and on and on but I don't want to waste any more of my precious energy on EE - THEY ARE RUBBISH! I have just switched to Plusnet and hope I will be getting not only better internet speed but also better customer service!
I still have my two mobile phones with EE but am looking into switching too! Enough is enough!
Cambridge EE  
Changed from BT as it was half the price but they promised it was just as good, same company blah...blah. The reality is that it is truly dreadful, so slow that even broadband speedcheckers fail to work sometimes, ping speed up to 3,000+ ms sometimes and drops out all the time. Netflix, Firestick and Sky on demand no longer function properly now, Xbox and online gaming likewise. The Bright box WiFi is so weak I needed expanders around my house. They even had BT come and do line checks, exchange checks, supplied a new Brightbox (what's so bright about it ?) and reeled out a list of excuses so long I could fill a book with them. If you're thinking of using EE, simply don't. I would rate EE minus 10 stars if I could.
Suffolk EE  
Absolutely terrible, if you ever think about getting this broadband... think again. The first day I got 38Mb/s which was exactly what I was meant to get which was fantastic! the next day it dropped to 17Mb/s and since then has been fluctuating between 22Mb/s and 3Mb/s and 90% of the time I get under 10Mb/s which isn't good when I play video games and trying to download new games. This internet always drops out at random times and is very unreliable I hope i'm able to get out of this terrible contract and move to a different one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Been with EE from the Freeserve,Wanadoo,Orange days.Never had a problem with my service from day 1.Just upgraded to EE fibre 38mb. got a free router,delivery and connection with 1500 free minutes to mobiles and 01,02,03 numbers and it is costing me £9.50 a month LESS than I was paying for the up to 20mb package. EE rang me out of the blue and offered me this new package and the guy on the phone could not have been more polite and helpful. Everything he said would happen did happen. I just replaced my router with the new brightbox 2 and was instantly back on line with no problems. Consistant speed,no dropouts it is spot on. From the way my upgrade was handled I cannot praise EE enough.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Goole,East Yorkshire EE  
Seem better than TalkTalk and PlusNet my old providers. Engineers more helpful than most. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bracknell EE  
Very pleased and more than happy with the transfer - easy - prompt delivery of Hub and good communication in respect of transfer. I'm pleased I changed as my other provider was expensive and not always reliable.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hampshire EE  
I signed up for fibre broad band but am still only getting 800kb/s. This company should be avoided at all costs. DO NOT SIGN UP WITH EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Carmarthen EE  
Absolutely dreadful service. We signed up during an offer for an £75 Amazon voucher that was meant to be paid within 90 days of service which we still have not received. Customer service takes a week or more to reply and the service itself is terrible. Weekends and evenings the internet is incredibly slow and it's constantly cutting out, sometimes even 5 times in one evening. I would not recommend their home phone and broadband to anyone. Why couldn't they put the same quality and effort into this than they do their mobile phone service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucester EE  
THE ABSOLUTE WORST- bunch of money grabbing worthless leeches who only make money from their recognised name but have no desire to actually better this rapidly failing service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Clapham EE  
Very slow broadband speed ( 0.95 Mb/s - 1.15 Mb/s. No broadband for 1 week. Engineer sent to investigate the problem was unable to carry out the work as he came without necessary equipment ! Reconnected after 1 week, bb speed as per above-free internet on Stagecoach bus works faster !
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
EE are the worse in internet service. AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london EE  
Wow!! I'm bowled over by the consist bad service I'm receiving, apart from the awful customer service (I am constantly promised agents will ring me back and they never do) I have had 4 engineers out to fix my Internet the 5th is on Tuesday. I am hoping that the supposed "customer care team" will finally resolve the issue,I've had money knocked off my Internet, phone and tablet and I'm still annoyed lol. What is the point in selling a service that clearly doesn't work?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Redcar EE  
When I took b/b and fone with EE was told I would get minimum 35Mb guess what I,m getting 4.6Mb complained from day 1, now tied for another 15 months rubbish with capital R Advice = steer clear of this lot got 25Mb all the time time with Sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
st helens EE  
I've been with ee for many years now but over the last year 6 months the broadband has got worse. I've rang numerous times and get the same answer "working on it" from 8pm to 7am roughly, I have to use my phone Internet as the broadband doesn't load a thing. I would not recommend ee to anybody at all. Excuses after excuses on why they want my money but can't provide the service I'm paying for. Goodbye and hello sky broadband
Congleton cheshir EE  
Paying for 38G speed getting 16G at the mo. The line deliverd 37.8G when the contract started but gradually got slower and slower after that. Also broadband has dropped out over a dozen times in the last 2 days, have complained. Will change provider as soon as the contract runs out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry EE  
Can't really find any words of praise for EE, have been with them since 2012, and following the BT takeover of EE the broadband has been absolute rubbish, countless calls to India invariably were full of empty promises to sort it out, the number of engineers that have been booked to come and test the line, some showed up some didn't, those that did turn up kept telling me the issue was at the BT Exchange and they would escalate the report to the tech team in BT, but nothing ever happens, just carry on with drop outs daily and line speeds that are utterly dismal. The EE Executive Team are now dealing with the complaint, and quite frankly they seem to be struggling, booking and engineer to get the exchange line card replaced has been cancelled with no notice today after staying in specially as requested for the 5 hour AM slot. Best to steer clear of EE if you are thinking of being conned by their overly rated advertising.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I've had a really good experience, rarely does the broadband drop out
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Lancashire EE  
I have been with EE for the past four years! And how do they re-pay you for loyalty? - By constant price increase and decrease in their service!

When I first ordered EE - I had 17MB broadband speed with no issues, no disconnections, no problems. I was really happy with it!

After the contract ended the price increased and broadband speed dropped to 15mb. Year later price increased again and broadband speed dropped to 12mb. This year price increased again, and the speed dropped to 6MB.

They do not watch their lines for faults at all. If your connections drops you will have to prove them its their fault, as they will never admit it. If you contact them by mail, answer will arrive just about a week later.

If you are with EE and your contract ended, change the provider, as your service will drop and they just don't care about you no more.

I had enough, switched the provider last week.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
Watch when signing up for 18 mnths at £21. Twice i have had to phone them for overcharging and not willing to give overcharge back. Trying to tell me i signed up for 6 months so check your bills carefully.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Livingston EE  
reliability a big issue. Sometimes cant even access an internet connection. Very slow.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan EE  
Our speed 0,25 Mbps - contract for 18 months - no possibility to cancel the contract. After time-consuming calls to EE technical support there is always improvement for 3 days so the speed is 3 Mbps, but after 3 days there is 0.25 again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burton on Trent EE  
if i could rate lower than 1 star i would have unfortunately no option! renewed contract in Nov 2016 to find out in Jan 2017 it wasn't even done!! apparently calls get recorded buy they cant find record off my call to manager, price doubled rude adviser adamant made me feel uncomfortable and as if am asking for a favor. left moved to sky after 3 months of banging my head with different advisory! AVOID AT ALL COST!!! CONS...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire EE  
5 months into contract.Promiaed upmto 6.5 mbs. 4 times complained and BT called out.Normal download speed is 0.09 !Boosted by BT last Friday to 6.2mbs. Today down to 4.1mbs. Won't hold consistent speeds. Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bognor Regis. EE  
Never ever will I renew my contract with EE
Completely lied too about network coverage, internet data and overcharged by a lot.
Putting me on a ridiculous high price plan.

Don't go with them the whole company lies To you.
The customer service is awful.
2 hours on and off calls and being put on hold to get nowhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire EE  
Broadbands very unreliable, like going back 20 years. Avoid
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Newcastle EE  
The most insane company I have ever seen !
Try to figure out a set up on our account since 3 month , this is a nightmare. Can't close the account, can't pay because can't set up the details .. nobody on the phone .. totally useless by email , totally inexisting services !
They lost our ID paper , that we sent 2 times ,
they continue to send the bills with the wrong name and say it's unpaied .. but we can't access to the account as they don't change the name .. they are totally idiot , I have never seen that. ! Don't but a suscribtion with them !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I was lied to by sales saying that my brother on T mobile could easily migrate over to a bundle package if we take it out with EE. They can't do it, and I didn't find out until after the 14 day returns window. Also I cancelled one of the lines on my bundle and they still took the money out!
Shocked at how poor their service is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
great service never had a issue with the broadband EE are aways happy to help would recommend to friends
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
newton aycliffe EE  
EE has been the worst provider I've ever been with they say there bright box 2 is amazing when it can't send signals up only straight and they stated I'd get 72mbs real sale 13mbs,
Customer service team are just out of this world rude and don't right insulting. I asked for an engineer to come out and the only availability they gave me was for 3weeks and still charged me for no Internet. Overall use as a company I give them 1/10 never again and I'm constantly spreading the word!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Cannock EE  
Early January 2017, we ordered Fibre broadband on moving house. The system was supposed to be up and running by 31.1.2017..... Today is 10th February of the same year and..... We are still waiting for a connection which should be provided by Openreach.
What I find hard is the Lack of communication and rudeness. No communication whatsoever from Openreach. I will be patient for another week and then will cancel the whole thing. DISGUSTED
Hertfordshire EE  
Been with EE since 2014 and never had any issues with this broadband. My contract ends next month and Im thinking about staying with them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Swansea EE  
Omg they billed me for £80 and connection fee £50 when I called they said they won't charge me for connection fee.i called EE and the guy who was on phone was so rude to me and kept saying omg are you even listening to me.ee broadband got the worst customer services ever I wish I never took they broadband. Don't go with EE waste of time arguing with rude staff
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Sheffield EE  
Always on a BT landline was with Freeserve from 1998 on pay monthly dialup, then broadband from 2005 onwards. (Government forbade BT providing broadband in my area).They called themselves Wanadoo, Orange, EE and now owned by BT? They started double-charging line rental on "MAXIMUM PAYMENT PLAN" ? I already pay BT for this so I changed my broadband to BT since January. EE continue to extract £35 monthly payments from my debit card as they have my card number.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Colchester EE  
I can't star any of the others as I was misold my broadband,tv,phone which by the way keep crashing. I would not have gone with them if I know what I know now they reel you in then bang bills are twice as high as they promised. I have been with them 2 months and the have had over a100 quid already a I phoned to cancel and they want nearly 400 quid of me even though they misold it to me so anyone thinking if going with them think really hard first
  • Customer Service
    2 stars
Durham EE  
I have been with EE for 5 years. I with no problems. my bill was getting high so I contacted customer service who offered me a great deal for 2 years, the problem now is my internet connection is so slow and cuts out which is annoying when I want to watch a TV programme. I think its a case of you get hat you pay for.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
berkshire EE  
I totally disagree with all of these negative comments. Swapped to EE from Sky in October and like another feedback on here read the reviews after and wondered if I had done the right thing! The swap was faultless and broadband great for three months. I've just had a fault where it completely dropped out and thought now is the time to put their customer care to the test. They couldn't have dealt with it better. Kept in the loop via a dedicated person, engineer visit arranged, fault sorted, bill waived and data added to my mobile account to cover loss of broadband. Well done EE, keep up the good work!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Bath EE  
I bought 3 Amazon Fire TV sticks, 1 of which is Fire TV
I acknowledge now have quite a lot of devices attched, but I regret moving from Sky, apart from the price.
You get what you pay for.
Bandwidth is being throttled quite significantly.
Calls to EE customer service ended up with the impractical solution being to take devices off and then did not want to know, when I could benefit from an upgraded router.
Overall, unsatisfied.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Kent EE  
I would have given this less stars had that been possible. The connection stutters there is constant drop outs. It's completely ridiculous that they get away with this. We have called numerous times and nothing ever changed. We want to get out of the contract and change to some other provider but are being told that we would have to buy our way out of the service even though the service we pay for never worked properly. Avoid at all cost.
  • Customer Service
    2 stars
EE  
Constantly got over charged. Broadband Speed is awful. Customer service is okay. And finally not only did I have to call EVERY month with a service/ Bill problem I also got disconnected every month too.
Not worth it.
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Stanmore EE  
Amazingly slow, way below what EE advertise as the average rate. Makes all sorts of stuff very time wasting and complicated.
I would have signed up with Virgin but the said they couldn't accommodate me at this address
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol EE  
terrible internet, slow, just not working, absolutely unsatisfactory
LONDON EE  
Quite literally the worst provider I've ever experienced. Continually drops from the most horrific 'traffic management' (or throttling to me and you). Abysmal customer service - after 9 months of issues, constant complaints and engineers (one of which they charged me for without warning, despite the issue being on their end) I have finally been allowed to terminate the contract early.

There is no reason on earth why you SHOULD go with this farcical brand. Save yourself a great deal of trouble - buy somewhere else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Well how do I start? I have been with EE for 12 years and had always received 2.4Mb down broadband with a sync speed of between 3 and 3.4mb for all this time until 8th august 2016 when my internet folded. I contacted them and they said they would check the line from there end after about 15 minutes they stated the line is fine, I then told them 0.47mb is not the correct speed for my line and there is a fault it took me 8 more weeks for the customer service reps to believe me that something was wrong and an engineer was sent out the engineer stated nothing was wrong and that 1.9mb sync was fine for my line even though I have screen shots showing having previously been receiving a 3.4mb sync speed. The engineer went and I had constant disconnections for about two weeks. Another engineer was called and this time he changed my drop wire from the pole to house and still it keeps disconnecting. and to this date has not been fixed and the excuse from EE is its within the allowed range. So you can have 2.4mb broadband for 10 years but when it drops to 1.4mb this is fine when clearly there is still a fault but openreach will not fix it. So my only alternative is to explore mobile broadband as my cable is to long to even get fibre.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Cambridgeshire EE  
Moved from sky, they sent an engineer to connect a new line which I didn't need. They changed my phone number, even after I requested to keep the old one. They took 5 weeeks to send me e router, after lying to me that it had been delivered to the wrong address and then that the second attempt had been returned. The manager dealing with my case said she would stay on it and update me every few days until the resolution, she called me back twice then I never heard from her again. My speed was 6.5-7 Mbps for 3 months then dropped to 0.3-0.5 Mbps and when I enquirer they said the line showed 8.5 Mbps although the BT Speed test only showed 2.3 Mbps. I have ego monitor the signal and use an Ethernet cable to try to boost the speed....... I Want Wifi You Numbskull! oh almost forgot they promised me 3 refunds and gave me the wrong amount ( roughly 33% of what was agreed) I am contacting The ombudsman to assess my case for an early cancellation of this deplorable excuse for a service...... I highly Recommend You Avoid This Company For Your Lack Of Broadband!!!

Worse than my old dial up service from 17 years ago......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
Without a doubt one of the worst broadband providers I have ever used.

While the staff are very polite, they seem to have little to no training on actually resolving or understanding issues.

My broadband went down and it took me a week of chasing them up on the phone to actually get an engineer out. It is very frustrating constantly being told that something will be resolved in 48 hours, to not have anything done.

Cannot keep to their own timeframes and would not provide data on my phone to help me manage. I work from home and it left me out of pocket.

I will be cancelling my broadband and my mobile phones with EE asap.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
EE  
Service activated on a new line in September, initially speed was good, around 3.5mbps as I am far from exchange and cannot get Fibre. Then line speed dropped to 200kbps d/s and 440bps u/s, line was faulty, then fixed, but still faulty then fixed and still faulty, eventually got the service back up between xmas 2016 and the new year, initial speed was good (3.9mbps) but now dropped to 1.14(u)/0.440(d) mbps, nothing I can do to increase speed, to compare I have another line with another provider and steady sync at almost 5mbps d/s and 1mbps u/s. EE = toataaaaal R U B B I S H. But hey. BB only costs me £1.00 so I guess it's £1 per mbps then. Looking to break my contract as I have means of comparison and service is DIRE, customer service is a little better though, I complained and was led to a Lovely lady from "Executive Customer Relations" which is trying her best to help.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Dunblane (4km from exchange) EE  
Only a new customer and saw these reviews with concern. Pleased to say all is great so far. Promised speeds and excellent customer care centre. Is this the same company?
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Surrey EE  
I'm not sure if this is the right place to review your customer service, but following my experience, earlier today, I feel compelled to commend the young man (Ben) who went out if his way to help me with my broadband connection and mobile phone problem. He was very patient with my technical ignorance, and talked me through his instructions to try and rectify the problem. He showed compassion when I explained the importance of my need for communication, following a very close family bereavement, and went out of his way to ensure that service was resumed. The young man is a credit to your company and deserves recognition. Thankyou so much.
Staffordshire EE  
Worst broadband ever. Never had problem with previous providers. My average speed was 6 MB . But since I've switched over to EE it hardly goes over 1 mb. Extremely disappointed. Avoid it at all cost.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  
Tried to top up online for another person, found website difficult to navigate and then once I'd put all my details in it kept crashing. Frustrating!
  • Satisfaction
    1 star
  • Customer Service
    1 star
warrington EE  
I am frustrated and felt cheated with the kind of service EE provides.

I moved house and broadband connection in the new house is couple of weeks away. So I went to EE to get a monthly broadband and told them I need it for a 2 weeks only. The minimum plan they had was for 1 month which I opted for and told them I don;'t need this to be active beyond 1 month.

The sales representative told me that I can call customer care to cancel my connection post my first payment is deducted, which would be after 14 days of my connection activation. I did the same thing but now the customer care is saying I have to pay for another month as they would need atleast 30 days notice as per T&Cs. Also they have a cancellation fees of 8.99.

All these were not mentioned to me by their sales representation when I went to discuss the option in the store. I mean who reads 4 pager T&Cs in the store before signing the document. It should be the sales representative's responsibilty to make customer aware of cancellation process and fees, which clearly wasn't done in this case.

Please avoid them as they are bunch of cheaters sitting their and making fool of customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
After moving home i gave ee plenty of notice. Of course my home package didnt go ahead as planned. Ee then confirmed itvgo live a week later. It is now 3 months and still no broadband services. Ee admit they have made a mess of my home and said 4 times they would recorder my line, all they seem to is lie. They have continued to bill £27 a month for a service which was only ever £19 a month. It appears there sales office are fraudulenty placing orders then cancelling them in my name. I have now recieved for cancellation emails and given two phone numbers i never requested. I have simply said to ee i want my old number etc ee then sent me a letter stating they would compensate me once resolved. Surprise surprise ee wont resovle and sent me a deadlock letter in which the onbudsmam told them to rectify my issues and compensate me. Again ee nothing except charge after charge . I think ive spoken 150 different people at ee and seems you go round in circles with typical staff sounding like a training manual. All i want is ee to put their mistakes right and rectify. It was superb until i moved home. Customer service dont know what there doing. Its lie after lie with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Worst home BB speed ever! Advertises upto 17mbs in reality 3mbs!!! Customer service no use at all. AVOID! AVOID! AVOID! Stuck in a 12 month contract at £18.50 a month. Biggest mistake ever! DO NOT WASTE YOUR MONEY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Enfield EE  
worst broadband ever! i dont feel like im in a first world country with this internet speed!!!! the connection gets lost all the time!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Changed from Sky to EE on 31/10/16 and immediately broadband signal poor. Told to wait 10 days to settle but remained poor. Very long story short, To date 29/12 I've had a new router, an EE engineer, BT Engineer plus 2 BT resets plus many long phone calls. After the BT Engineer and resets the speed was 3mbps enabling me to watch iPlayer and use Internet but the speed drops off and Internet needs resetting after 2/3 days.

EE webpage states speed up to 17mbps on the basic package which is suitable for a small households with 2/3 appliances. This matched my requirements and I paid for 18 months upfront. It's only when you get the acceptance email that there is a clause stating the minimum speed will be 1mbps. My current speed is 1.40mbps.

I don't know what broadband speeds I've had over the past 6 years with different providers. I've always taken the cheapest, basic option and not had any problems. So I've never checked.

EE state that as they are providing a speed of just over 1mbps they are fulfilling their contact. I can't cancel the contract. I have been offered fibre optic at additional cost.

Following yet another 2.5 hour phone call today ending with a conversation with an obnoxious Manager I'm a very disgruntled customer. If Sky could provide an adequate service using the BT line (which has now been renewed and replaced) why can't EE provide the same?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woking EE  
This company has caused nothing but headaches since getting their broadband service. I finally decided to switch providers but even after receiving confirmation of cancellation back in May, I was still being charged. I then had to inform my bank that payment should not be sent to this company. After speaking to 5 different customer service representatives telling me that all has been rectified, this morning I get a call from billing trying to know why I haven't paid! Mind you, I've been with another company for several months, getting excellent service that doesn't drop every hour and I still have to deal with a garbage company like EE. After speaking with the EE representative again, a few minutes later I get a text from my current company stating that my service has been cancelled as requested. I was informed by that company that a service provider has seized my service with then in order to take over my account!!!! When I contacted EE they claimed that they didn't do it. I find it really suspicious that shortly after speaking with an EE representative, my current company's service is seized by EE! What evil people! Now I have to wait two weeks for my service to be reinstated by my current company who by the way has been doing an excellent job as my service provider. If EE thinks I will deal with them again, I will never. I hope everyone sees this review. Tell your friends and family not to deal with this dishonest and sneaky company. Evil people! When I was with EE, they provided horrible service and were dishonest in their dealing even after I cancelled my account with them. I hope never to deal with this again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield EE  
Absolute rubbish. Very slow and disconnect every few mins.
My mobile internet 3G is much faster than ee.
Rubbish customer service also few time in last 7 months it was disconnect for few days complete without Internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
DONT waste your time or money on ee Ive had nothing but problems with them, ive been on the phone approx. 50-60 times in 3 months the customer service is the worst company I have ever known they don't know what there doing and don't make notes when you phone back they've taken over £300 for line rental and then tried to take another £297 which I got stopped. so eventually I got the phone line and broadband cancelled but within 10 minutes phone line was cut off and all the money ive paid upfront over £300 I have lost. I would never recommend this company please AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kent EE  
Moved from sky fibre to ee fibre good communications from. ee the swap over went seemlessly and with better speeds than sky & a good bit cheaper.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Maidenhead EE  
weak connection, regularly disconnects for intermediate periods. Customer service ok but nothing special, not worth the money
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
highbridge EE  
Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name

The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.

The connection drops and my pc which took 43 mins to back up is not saying 38 hours to back up. Ee do something about your utterly shocking customer service. It is the pits.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name

The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
I joined EE thinking I had signed up to a good deal.. was i fooled.. YES! I was billed a ridiculous amount and after speaking to someone, we arranged a amount i will pay each month.. i missed ONE payment and was then billed 390 pound!!!!!! are use for real? no contact was made.. one text to say your bill is ready, then after been disconnected a letter to inform on that! save yourself debt they don't tell you there gonna rob you!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Not worked since I have had it and I got it January this year (2016) called and called to get it sorted and nothing was meant to send an engineer out didn't come tried to cancel I couldn't without having to pay for the hole year and was meant to get a call out by been waiting about 2 months and nothing only an email off bt saying they would contact me soon still nothing now keep getting bills when it's meant to be on hold until the problem is resolved all I can suggest is never go with EE everyone I know has problems might be cheap but still not worth the money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton EE  
I have finally managed to change my home phone and broadband provider from AOL-Talk Talk to EE after a frustrating, protracted period of a couple of months trying to port my original phone number to EE.

I have literally spent hours on the phone to both Talk Talk and EE's customer services, eventually discovering that the source of the problem lay with Openreach who incorrect address details for our land line.

However, through all the frustration of the last couple of months one thing has been clear, EE's customer services have been excellent and streets ahead of Talk Talk or any other customer services that I gave ever dealt with! They all worked really hard and devoted a lot of time to understand the problem and then did everything they could to resolve it, providing a very personal service from a named customer services rep. with additional phone calls and emails to ensure that things were going as they should or to explain why there had been a delay.
Unfortunately, at the final hurdle, our service changed to EE but with a new phone number - totally against our wishes. After complaining very strongly to customer services and being told that it may not be possible to retrieve the old number and if it was possible it may have taken 8 days to do so, Sharon at customer services pulled out all the stops and phoned me back the following day on our original number, having liaised with Openreach to resolve the problem much more quickly than would normally have been possible.
All of the customer services staff that I dealt with were very understanding, empathetic and genuinely interested in resolving the problems I was having - in complete contrast to Talk Talk.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ayrshire EE  
Moved houses. Called them up. They said 10 days. However, I kept waiting around and being passed around for 2 months among people who had absolutely no clue what they were doing. Multiple times I was told I would get a call back - didn't happen. When I finally had enough - at the time of writing this review - they said I couldn't cancel because [insert badly explained nonsense]. I have never in my life seen a company treat a customer like this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
SO GLAD I JOINED EE HAD A FEW PROBS AT START BUT THESE WERE DEALT WITH QUICKLY CUSTOMER SERVICE IS EXCELLENT
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
PORTADOWN EE  
I was promised many benefits if i were to switch over too EE. I mainly changed for their apparently 'amazing internet' EE quoted their fibre broadband would give me a download speed of up to 38mb/s but after i joined, made the payments and got the box, set it up by this time the 14 day cancellation was up. So the first thing i done was check my download speed. I only get a mere 4.2mb/s and the internet cuts out a lot I can barely use the wifi on my phone anymore.

JUST AVOID EE AT ALL COST, VIRGIN and even SKY do better deals.. wish i went with virgin
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Irvine EE  
I once heard an expression about someone who was so trying he had "hit rock bottom but just kept digging". It is my feeling that if EE hired that guy he could be the smartest guy there. Unfortunately zero stars are the least I can give here but if it was an option I'd be about a minus 4 average. Do not ever contact or consider contacting this company. If I was to relate here our experience, though technically we never used them, you would think I was exaggerating. Not so. Even attempting to use EE has proven to be an hilariously disastrous experience. If you have an abundance of time, patience and a curious sense of humour (plus you don't actually want broadband) please disrefard my advice. In summary, a bunch of lesser known clowns who will reduce you to tears.
West Yorkshire EE  
Shame there is no 0 star option. This company is the worste out there. Our 12 month sentence is almost up, can't wait to change to Plus Net for a realiable and consistanct connection.

I would strongly recommend staying away from this company, just like everyone else seems to.

Wish i had checked around befor buying.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire EE  
DO NOT EVEN IN YOUR WILDEST DREAMS

consider a switch to or use EE Fibre Broadband.

We had so many problems - customer services incredibly hard to reach.

Little or no cistomer service. Out BB was out from home office for around 10 days.

It was incredibly time consuming and stressful and no consideration or compensation from the company.

BT is the best way if you want reliability.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
The many reviewers on here who've given EE zero ratings have it spot on. Useless customer service, don't touch this company with a barge pole. I've had to work hard to get rid of them and will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford EE  
EE means Endless Errors
Download speed 4.75 if we are lucky
Upload speed 0.00
Customer service 35-45 minutes to answer phone if your lucky
Run through the same tests every time we call them about crap wifi
They tell you they will call you next day they dont instead they text you with a fault complaint reference number
Steer clear as useless as a choclate teapot
Thought sky was bad but this bunch just aint cutting it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torquay EE  
From day one the speed was much slower than my previous provider Sky, and also they blocked certain websites that I used to be able to go on with a message that said something like "we are blocking this content because the website operates unlawfully"- like they are doing me a favour! That's my choice to make not theirs. I had to disconnect the wifi when I was making a phone call at home because it would automatically connect to wifi call and make the signal infinitely worse and / or drop connection. When I phoned and complained about this, the guy on the phone looked at my info and said "ahhh I see what your problem is, you've got our standard package". It's insulting that the service they sell you is the same one that they use to tell you that your internet isn't good enough. I will recommend all my friends and family to stay away from EE.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dorset EE  
Further to my recent review of my exit from EE and transfer to Plusnet, I feel it is only fair to add that I have received a final bill showing an overpayment. This amount is to be credited to my bank account.
I therefore upgraded my overall satisfaction score.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Fife EE  
worst broadband I have ever been with, the connection takes the piss. you can wait up to an hour for a 30-second video. would definitely not recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leeds EE  
i dont know why but crediton seems to be terrible when it comes to broadband. our speed checker say we are getting 2.9 mb what a joke..we cant watch i player.or amazon or netflix without it buffing constantly.its just a really poor service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
crediton EE  
I recently changed service provider (from EE to Plusnet) - not entirely hassle free as I expected it should be.
The changeover date was set to be the 25th of October 2016 and this duly happened with my phone, but not broadband, which was re-instated on the 27th. Nothing too stressful so far, but then I received an email stating that my phone services were to cease on the 18th of November even though the changeover had already taken place. I phoned and was told that EE placed a 14 day extension on my account after being notified of actual transfer having taken place.
I phoned them and the matter was resolved to some satisfaction after being told that a new bill for the month in question was not being raised. No mention of part month which I feel I am owed.
However, I do feel this 14 day add-on is ridiculous and my main reason for writing this is to warn others and for them to check if this has been applied to them.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Fife EE  
Useless customer service, unreliable speeds even on a wired connection , I live in a very small flat and the wifi will only pickup in the same room as the router not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Southampton EE  
I wish I had checked all reviews before choosing EE. The worst broadband ever!! We have been without internet for 4 weeks. 2 new routers were send but never worked. EE always blames something else. They blamed BT line. Two guys from BT came in in two weeks.. but is nothing to do with the BT line. EE can't solve the problem. They started to ignore my calls. Always promises to call me back but never does. Or they just leave you a voicemail that they couldnt contact you due to my bad reception!!! We're is the good attitude to customers???? Terrible service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Edinburgh EE  
I see a lot of bad reviews about EE. So I'm guessing aside from my own personal experience, their services can be hit an miss. Though nevertheless I'll give an account of my experience with EE.

18mth Contract 76mb Fibre Broadband and Homephone.

I'm 19 months into using EEs fibre broadband and couldn't be happier. My download speeds sometimes exceed the 76mb advertised speeds by a mb or 2. I never seem to be slowed down at peak times and even though I use up an astounding amount of data. I've still not been slowed down or received correspondence to stop.

In 19 months, I have not once had any outages. Always a stable connection.

Aside from the actual product, which from my experience, has been amazing. Their customer service I have to admit is shockingly awful.

The customer service representatives don't really seem to care. Any complaints are dealt with in a, 'not our problem', kind of fashion. Usually only being resolved after escalating the matter.

I can understand why those who have had issues, don't rate EE highly. As I can imagine getting an issue sorted if something goes wrong can be very frustrating with EEs poor customer service.

For me, no longer being tied down by a contract as I'm now into a rolling contract. An never having issues with my broadband and getting the speeds I'm paying for. Is what keeps me with EE. If any of that changed, I'd be gone in a heartbeat.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Skipton, England EE  
Very poor service. First joined EE in March 2016, broadband was slow but we stuck with them. Moved house on 8th October 2016 and put in for the house move. EE stated this wasn't a problem and an engineer would be out on the 1st November to set up a new line. Waited in all day on the 1st nobody turned up. Rang EE and they stated a problem with BT and an engineer no longer needed to come to our property, but the line would be up and running by midnight the following Tuesday and we would also be given the 2 months free that we missed. Tuesday midnight came, no broadband. Called EE again and was given another date for the broadband to go live and that never happened. Finally we was given today's date tuesday 15th November for a BT engineer to come to our property to fit the line (baring in mind, this apparently was no longer necessary) anyway he arrived, expecting to be fixing a faulty line which should have been a 10 minute job when in fact a new line needed fitting due to a home move. So the 10 minute job he expected turned into a 2 hour job. (The BT engineer shown me the job he had been given for our property on his mobile and it was in fact 'a faulty line') he did the job anyway and after a brilliant job managed to get our phone line working, but no broadband. We made a call to EE to request they now make our broadband live since we have a fully working phone line. And they decide to tell us now after 6 weeks that we can't in fact get fibre broadband in our property due to there being no spaces in the green cabinet! Also the 2 month free that we was supposedly getting was infact a lie, as during a home move you dont get billed for the time you are without broadband. Safe to say we terminated our EE contract and are now looking elsewhere for broadband. Massive thank you to Neil from BT open reach though who did a fantastic job and got the line up and running.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Halifax EE  
I initially bought the non fibre broadband simply because it was the cheapest option. It was a bit stupid to be honest because before switching over to EE I was with Virgin on fibre optic so it was like switching from a coloured TV to a black and white one!
I ended up upgrading to the EE fibre package and haven't looked back since, its even faster than Virgin! The customer service was spot on and they even wavered the fee you pay for an engineer to visit!
A bit of advice for those of you that are debating on what package to get, if you use the internet for the bare minimum like online shopping, facebook and web browsing the non fibre one will be fine for you but if you have people in your house that watch a lot of youtube videos or Netflix then whatever internet provider you choose always choose the fibre package. Check if your area is compatible before you do though :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorkshire EE  
Completely garbage, takes 20 mins to watch a YouTube clip. Downloading games can take days. One of the worst broadband services I have ever had. They blatantly lied about the average speeds, not even close to what is advertised. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kent EE  
EE!! Absolute rubbish. The broadband was very slow. Kept on sending a new router when i complained to them about the speed. If you think of getting think back because it is absolute rubbish!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
WEMBLEY EE  
No communication from ee towards end of yearly contract regarding possible new packages available, they just slung me on a monthly tariff despite my having paid yearly in advance previous 2 years.Their accounting procedures are labarythim so it is difficult to work out when you year is up as time money comes out of your account bears no relation to start/ending dates of your 12 months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Somerset EE  
Very poor service. Internet is very slow and quite often cuts out altogether. Customer service can only do a connection test to test if you're connected. Can't move provider as they wont cancel the contract even though half the time we are paying for no service. AVOID AT ALL COSTS. WORST BROADBAND EVER!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Portsmouth EE  
Have been with orange/EE for 11 years, broadband very good and when we have had problems EE has sorted it, and the problem was always a BT problem nothing to do with EE, just signed up for fibre with them at a great price due to loyalty bonus.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Galashiels EE  
Moved from Sky Broadband due to price increase. Speed dropped from 5+Mbps to under 1Mbps and connection kept dropping. Phoned customer service 4 times regarding this eventually they sent a BT Openreach engineer. Nothing wrong on BT side. It took over a week for EE to do anything. Speed increased to 5+Mbps for about 1 week connection still dropped then speed dropped again. Now 0.9Mbps or less on a good day. Customer service here I come. I was promised a credit on my bill
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prestwick EE  
PLEASE if you are thinking of switching to EE - don't. They are surely the absolutely WORST broadband "provider". My "service" started at 2mb download and stayed that way for 3 days. It then was ok each morning and slid from lunchtime hrough the day back to 2mb each evening. I googled to try and rectify what is a common complaint of their service, but ended up having to call them to investigate. Surprisingly given their size, everything about EE broadband is very, very amateur. You get through to a person in the UK very quickly, but in my experience, technically they are clueless. I spent 2.5hours in a working day, unable to work due to poor internet while I went through 'procedures' with them to check. Nothing changed and the girl (only in the job 1 week) disconnected me after 1.5 hours of fiddling, and didn't call back, and leaving me with no service at all. When I called back I was told they "were under no obiligation to return calls that got disconnected" and that my problem would be escalated to Team 2 (where Kafka is in the corner, taking notes for his novel). Team 2 said "people are not perfect" and that everyone makes mistakes, and then sent me a text saying the problem was under investigation. 7 days later, nothing. I then got sent a bill for £269.01 for leaving the service - which I am still in the cooling off period for. When I called about this, was told that it was "it's not from us it's computer generated, and the computer is not intelligent enough to know you are still in your cooling off period" !.
I switched back to BT - whose administration is awful, but whose broadband service was consistent. EE cling to this idea of a 10 day 'stablisation period' for the service. BT say this is nonsense, the service is established, and that's way you will get. In my case this is true.
The episode has been surreal - I cannot believe a modern company with a large infrastructure can get away with this level of poor service. I cannot imagine they will survive the market except by contractual entrapment.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hackney, London EE  
The reliability and speed of this supplier is dreadful my broadband is forever saying it is not connecting and it is slow.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
Waltham Abbey EE  
I've been with EE mobile for years and just joined Home Broadband Fiber 38mbps/dl. The speed is the same as my previous provider, there are small problems I noticed:

- Ping is higher compared to Sky (lower the better)
- Speed is more stable with Sky
- Extra 5gb data is not automatically added to your mobile contract
- Hidden Charges! They didn't say there's a month in advance.
- be aware of shipping and a connection charge of £50 if you don't have BT fiber line. I do have this and still they charged me £25. Sky gave me this free for being a loyal customer.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Wolverhampton EE  
Have had speed problems for months which they have done nothing to improve,I have paid for a service which I do not get therefore I am reporting the matter to the regulator as should everyone else with the same trouble.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West cornforth EE  
got barred for not paying bill due to changing banks and benefit problems was told it takes 24 hrs to turn back on well 24 hrs have gone and still off phoned up again today and was told it takes 36 hrs but they are quick at taking your money total liars leaving ASAP poor speeds poor connection and poor customer service not happy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster EE  
I really don't want to say this because I was so pleased to switch from BT but sadly I realise how good and reliable it was.
The buffering is annoying now and slow. What's going on?
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North east EE  
BT connected line on Oct 13. Almost 1 month later still no broadband service Fromm EE despite repeated phone calls every cal gets the same reply. "It will be 4 or 5 days before it is fixed Latest is it will be 2 to 4 days until BT can fix the fault. I thought EE was now part of BT but fault is always passed to BT..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Macclesfield EE  
I had EE broadband for 18 months before requesting them to do a home move. After moving into our new property we had problem after problem! There was a problem with the line, with our broadband box, technical faults, problems with the line again. Cut to 5 weeks after our move and internet STILL wasn't activated. Not only that but we were threatened with being charged for an engineer to come out and see what the problem was.

I can't emphasise this enough - do NOT go with EE Broadband. Awful service. By contrast we got so fed up and cancelled our account despite having 3 months worth of credit at this point. Virgin Media had the box with us and the line active in 48 hours AND gave us a couple of weeks free service as a thank you for switching.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Omg wish i had read reviews before joining what is prbaby the worst broad band ever was on bt and using 3 now tv boxes no problem now cannot use any web pages seem slower than dail up a virtually un useable broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bungay suffolk EE  
Worse broadband I have ever had .I went for this broadband expecting to get a boost on my EE mobile phone but unfortunately they both are terrible.I won't recommend someone to go through this Like I did.I really really do regret but like we all know a regret comes after Someone has been failed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Ellesmere Port EE  
I have been using EE/orange as my broadband provider for several years, most recently on a 38 Mb/s. My household runs everything through the internet and so we have an average usage of over 150GB/month. The service of EE has been very good, the speed remains at a pretty constant level and doesn't ever appear to be throttled back.

The 5 GHz signal on the router covers my entire house, if you gadget can us it and this will provide the full 38 MB/s. The 2.4 GHz signal will cover the house, garden and some of the road, but as there is a lot of other houses using the channel it can slow down, it usually provides around 20 MB/s but this is not really EE's fault and just the facts of the technology.

I have had a few problems with my service, the phone stopped working and my internet became direly slow <0.5 MB/s. I phone EE, after being on hold for 10 mins (7pm - weekday), was put through to customer services and quickly escalated to tier 2. The next morning at 8am BT Open Reach were at my house checking the fault. Turns out there was a fault with internal wiring as the main inlet worked fine. EE didn't charge me for this work even through BT said they would be charging EE. I have relayed my interal wires and everything is excellent again.

I have been really happy with the EE provided service so far.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire EE  
If there was a 'zero' option, then I would give it. Absolutely awful Broadband. We are 5 months into our 1 year contract and cannot wait to leave EE. Constant buffering, cannot watch videos or Amazon Firestick. Everything takes forever to load. I have 2 children and they cannot do their homework at the same time. Contacted customer services (in India) several times and always go through same thing; try this, try that. But nothing ever changes. Was with Sky before and perfect. AVOID EE
Kent EE  
NEVER ever trust EE. The closed my account for no reason and I have had to open a new account. They did not inform me that my account was closed. The service was dreadful to say the least. I have had to buy a dongle which they tried to charge me for and a new router which I have to pay the delivery charges. DO NOT EVER USE EE. They are the worst. Believe me. They will lie and cheat anything to get the extra pound.
  • Satisfaction
    1 star
Folkestone EE  
If i could give zero I so bloody will. it was as though i had no internet! complete waste of money. Stay away. INVEST in a good broadband like BT. Sooo crap! i couldnt go on any websites, youtube or ise social media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral EE  
Into my 3rd month of an 18mth contract. One of the original emails from EE guaranteed a min 30mb download speed...70% of the time this is OK, but I have noticed that this frequently drops as low as 5MB download rate in the evening, despite multiple resets and calls to customer service, it still continues....I would suggest that this probably breaks their own terms and conditions and I will be seeking to break free of my contract as soon as I can....£27 per month for 38mbps ADSL to fibre cabinet with unlimited data......not good enough.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Eastbourne EE  
awful company, appaling wifi speeds, god help u if u get thru to the indian call centre, who tell u the small print - EE dont guarantee a min wireless speed so you're stuck in the contract despite rerely having useable internet. and they're quite happy to tell u that.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london EE  
If there was an option to use a zero then I would. It's been over a month since switching providers. My internet previously was perfect, no issues whatsoever. Switch to EE in good faith and from day one no internet.
Called over and over again. At first it's "wait 10 days and wifi will impreove"...then..."wait another 10 days"....then "wait 3 days"...then a new router.
It's been over a month and still no wifi -- speed test shows 0.69 download speed. Highest it ever reached was 1.69.
The fault has to be EE but they are not allowing me to leave their service without paying a fee despite not receiving a service that is being PAID for. It's absolutely disgusting the way customers are held to ransom. They have fobbed us off yet again saying to wait 2 more days. I wish I stayed with Talk Talk. The TV was crap but at least the wifi was good. i can't even work from home let alone do anything for pleasure.
Awful customer service. AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I give EE no stars, our internet went live on Monday or did it? Numerous calls to customer service and technical in all parts of the country and India to be told so many stories, one being I was experiencing a sync issue and they could sort it, another being I needed an engineer as my internal line has a fault, another being it was because I was in the first 10 days of the contract, and the last being the router is faulty. So who is telling me the truth?? I cancelled as I have lost all faith in EE broadband as it seems like nobody knows what they are doing. Signed up with another supplier because EE haven't provided what they said they could.
Bath EE  
everyday there is a couple hours the broadband speed is slower than 3G. Open a website page takes 2 mins or every longer.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cambridge EE  
The broadbanday speeds are generally less than you would like. WiFi too slow too often. I had no problems with the sky router I used previously. To top it all off customer service is a pain to deal with. Avoid ee fibre broadband. All the bad reviews are spot on. It wouldn't be worth it even if it was free.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Manchester EE  
Just don't.
Day One 13Mbs
Day Two 11mbs
Day Three to Five 8Mbs
Day five onwards 1Mbs

Just don't. Their CS is rubbish, speeds are horrible. Only good this is their modem has real good distance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
slow and promised call back to see if speed had improved but nothing,, Fibre and averaging 7.5 mbps wireless
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Aylesbury EE  
Just left ee as broadband was so slow lost count of the amount of times I called complaining couldn't wait for contract to end and leave
peterlee EE  
Like many others here I would advise to stay away from EE broadband. The router turned up a week late and then the 'acclimatise' period lasted for longer and didn't even make me aware of it to start with. After it taking a month to be installed and working (rather than the 10 days I was told) I didn't get anywhere near the speed quoted. I was told 13-17mbps and most of the time I struggled to get 1, couldn't even load a web page with more than one device on it! Had enough and left, after fighting with them on the phone at least I did get them to cancel the early cancellation fee.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby EE  
Absolutely awful. Internet is bad where we are but this is abysmal. Drops out at peak periods. Totally inconsistent supply. Useless customer care. I have a mobile too which is equally as shambolic. Stay well away
POULTON-LE-FYLDE EE  
Never go with EE worst internet i have ever had customer service is appalling you asked to speak to a manager and they wont put you through i have been charged £10 on my bill for something called number preservation when asked what it was their reply is it to keep the same number why should i pay to keep the same number been overcharged on my bill every month since going with EE i frankly i cant wait to finish with them ASAP
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newport south wales EE  
Awful service. After 1.5 months they still haven't managed to set up my wifi despite of countess promises.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Dont bother with EE! The internet is non exsistent. Started off at decent speeds (I think they do it on purpose for new users) it is now not even loading web pages not even talking about streaming videos! Can't wait for the contract to be over so I can be free of EE forever! Worst service ever!
Edinburgh EE  
i give EE no stars if your thinking of purchasing broadband don't bother signed up with EE 6 weeks ago and its worked maybe about a week extremely slow customer service are liars my advice is don't bother
  • Satisfaction
    1 star
manchester EE  
Awful.
I'm trying to submit this review quickly before my connection drops.
I've been on an 18 month contract with EE-tv (which is woeful by the way). When ringing to get things fixed (which I've had to do many times) you mostly get someone in india with the inevitable communication issues that follow or someone in the Uk who's nice and friendly but doesn't get the problem sorted..
initially I was very happy with the broadband but over the last 2 months its got progressively worse and despite reporting this to EE its now virtually non existent, and I'm paying £40 per month!
Wont ever use EE again.
Coincidentally I'm also on an EE mobile contract which has got worse over the last few months as well. I used to get 4G at home now I hardly get anything at all.
This also reported but not rectified.
Really unhappy with EE generally.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Upon Tyne EE  
Been with Orange/EE for over 10 years, you're all complaining about service and speed, well i don't think its EE that are causing your problems

When i moved to my house 10 years ago the speed was rubbish and kept dropping, we worked and worked on sorting the issue with support, it turns out there was bad cabling in my house and the phone lines outside (overhead) had degraded - was 40 years old.

Anyway i took care of the internal wiring, by disconnecting the whole lot and just had the router and a cordless phone plugged into the master socket.

Then EE arranged for Open Reach to run new cables from the telegraph pole all the way to me master socket

Since then i average 15.5 MB and about 800K up, which isn't bad for ADSL2, the phone line is crystal clear, my connection stays up for months at a time till i reboot the router.......

All of you dont knock your supplier, its more than likely an issue with cabling in your premises.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Mill Hill, London EE  
EE is a terrible firm, they respond to no customer service requests and do not do what they agree to in person. They make me embarressed to be British
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
THE WORST BROADBAND EVER.

we changed from sky to EE and it was the worst decision ever!! They are bloody dreadful! Our download speed is 0.82!! Unacceptable and when we tried to contact them we recieved no help. NEVER GO WITH THEM.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire EE  
I moved houses and my new address came with a broadband provided in my rent. As a result I called to cancel my EE broadband contract. I was told I need to give 2 weeks notice so I will be charged for a week of August as I called them too late. Instead I got charged for a whole month of August. I called and was told I will get a refund. First day of September I called to check whether the refund is going to be in my account soon. I was told it will be once, the new bill is produced. Instead, I was also billed for another month , I called again, I was advised to cancel my direct debit to avoid being charged. We are in October and I just received a bill for October and being told I need to pay a late payment fee as well due to cancelling my direct debit and failing to pay for September. I called them the fifth time today and was told my refund won't be happening until December. It's a joke if you ask me. Wouldn't recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Nottingham EE  
Had internet put in at my new home and it's terrible worked for one day then now it's constantly not working or going on and off all the time when it is working it works very slow the slowest wifi I have ever seen and that's no joke! Goes on for 5 mins then cuts off terrible! Arranged to get a bt engineer out for the 13th of this month and that will have been over 3 weeks I will have waited for one ??! What a joke takes 3 weeks for someone to come out and look at your internet discracefull. I have never known anything like it. Terrible service
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Middlesbrough Acklam EE  
I joined ee jan 2016.

My broadband was 4 days late being activated and customer service didt know why but I just hoped it was a one off.

Over the year they cancelled my direct debit payment 6 times so I refused to re add it.

My payment date was 1st of the month without notice they changed it to the 21st

No answers of why

Throughout the year my service cuts off for no reason still rubbish customer service.

Then this happens!! I couldt even watch a video! My download speed was 0.35 upload of 0.07!!!! With my contract promising min of 17.0! At all times.

Ee said it's my box at mistakes and they will get me one for today but no it's not here

NEVER SIGN UP TO EE AND REMEMBER IF A COMPANY FAILS TO PROVIDE THERE CONTRACT YOU CAN GET OUT
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kings lynn EE  
EE home broadband NO NO NO Stay well clear rubbish full of lies never been right since been installed they tell me bt fault I've told them cancelling with out paying any thing failed to tell me from 5 -12 they turn trafficking on they told me when I tuck it out they wouldn't do that can't wait to get sky because hen the router come I'm gladly going to take ee router out side and smashed the thing with a slead hammer they should take away the 6 months nightmare me and my Mrs have had when sat down to have tea buffer buffer buffer lost connection
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley EE  
Just had ee broadband set up with no problems speed is good
Coleraine EE  
The internet connection goes from 6.69 to 18.52 Mb without warning, that is when I do not loose connection. I have notified EE several time with this problem without getting a resolution to it. FYI they advertise up to 76Mb per second in my area!!! But the monthly charge remains the same... Of course
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Twickenham EE  
THE worst broadband and phone line service I have ever come across and I am now stuck with them for a year. Firstly they have completely messed up moving my landline number across like a bunch of complete amateurs and now I have to wait up to 6 weeks for them to fix it because apparently there is nothing the supervisor at their Indian call centre can do. The broadband they provide if you can call it that is the worst slowest thing I have ever seen, it literally took me 3 attempts and about 5 minutes to load this WEBPAGE! Stay away from EE if you want an actual internet connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east london EE  
Much slower speeds than we should be getting on our contract, an unreliable router/modem that requires constant attention to avoid network drop outs, and struggles to deliver a signal upstairs into the bedrooms. Upgrading to Virgin Fibre ASAP.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Midlands EE  
I started to use the broadband 3 month ago and it never workred at all. I tryed to call the costumer service so much time that i was sick to ear them ten times more than my mummy... with no solving problems.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
roma EE  
BE WARNED A WASTE OF TIME AND MONEY! AVOID EE. Finally come to an end of a 12 month contract with EE and it has been the worst home broadband company I have had the misfortune of dealing with. Unable to use any device at anytime for the past 12 months and have spent hours/days going through the same test procedures with Indian call centre who on over a dozen occasions was promised call backs that never happened. I finally spoke to a UK call centre who couldn't have cared less. Thankfully I have unlimited tethering with Three mobile so I could work from home on a faster 3G signal than the broadband I was paying for. I was was with a company called Primus before with no problems. Poor beyond belief and unable to exit my contract unless I paid in full for the remaining term! AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire EE  
If you want to sit for hours staring at things loading then this is ideal for you, however if you actually want to recieve a service your actually paying for like reliable broadband speeds then dont bother with EE and thats saying alot as ive been with talk talk previous and let me tell you they were 100x better at providing a good relatively fast speed. EE is so pittifully slow that ut would actually be faster to go down to the local library and use books to find the answet to anything you may need. 0/5!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire EE  
1- poor speed
2- no one to talk to in order to solve your problem
3- very poor service and expensive
4- nearly 2 weeks without net .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
I called EE twice this month asking whether I can move my broadband onto my housemate by calling them. They told me twice it was an easy quick process. I called them today and they said I had to send them a formal letter !!! I canceled my contract completely. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen EE  
Always when I try to call customer service I wait for 20-30 minutes on the line until I get through. The representative promised to call me back 2 hours later but he didn't so I had to call them again and wait on the line for another 30 minutes. This looks like a standard way of trying to get through. Frustrating.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Aberdeen EE  
I have moved houses a year ago and my isp at my previous property was plus net, due to location I was never able to have fiber and had regular ads listed but the speeds were great 15-17 mbs. After move I decided to try a different provider BT, I must say the speed wasn't as good as plus net but it was acceptable for 2 people house hold. After a year my contract has expired and yet again I have changed isp, because bts customer service is just... lacking? Anyway I got an ee contract for 18 month. Now I feel like I'm a mug! The speed is very low, higher than the guaranteed speed of 2 mbs, but still low for 21 century! Connection constantly drops to the point that I'm not able to stream movies anymore. Today I'm going to try to get in touch with ee yet again after doing all sorts of troubleshooting last night (some of them are just ridiculous). In short, never get ee's adsl. It is simply rubbish and I'm now stuck with them for another 17 month.
London EE  
Absolutely rubbish!regret change Bt to ee. Terrible slow . Cant do anything even with only one device connected work in the late night. Awful customer servise
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shipston EE  
DO NOT GO WITH EE BROADBAND
First alarm bell was having a date to switch, but it didn't until a day later meaning I had no broadband for 24hrs. I work from home so lost £95. Once up and running the speed checks looked good but while working it kept dropping out, and while streaming it constantly buffers and has poor quality. We spent hours and hours on the phone with EE. One particular time they did a diagnostic check with completely killed the broadband, again. Another £95 gone from my wages! (I had taken all my holiday so had to take unpaid leave) when we called back we were told its was BT's fault, so they logged a fault. On a third phone call we got through to a tech team at EE who reconnected the broadband and told me that it was (without a doubt) the call centres fault I had been cut off. The tech guy was absolutely fantastic and it did help but it's still not fixed. I can't watch Amazon TV as it buffers every 2 minutes with 'insufficient bandwidth'
We have cancelled our contract and I wish I had never joined them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk EE  
If you have the misfortune of getting the Indian call centre (ICC) EE customer service are painful. A call will take twice the normal amount of time it would otherwise.
Connection was awful - broadband kept buffering on all devices
After calling to complain the ICC cut the connection for our BB completely.
EE ARE TRULY BT LEVEL APPALLING FOR BROADBAND. FOUND SKY FAR FAR BETTER
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Norwich EE  
Have had the most horrendous day trying get through to ee I had cancelled a new order cancellation didn't go through I am fuming with ee and never want to deal with them again, there are always problems trying to get logged on to your account, customer service shabby to say the least.
  • Customer Service
    1 star
Kent EE  
What on earth I went with ee for. for nearly two years I have off and on problems. even when fixed it works just for a few days and same old story starts again. Absolutely poor and horrendous service. When they say they will be sending the technician to fix it no body turns up. and upon query they say their system is down and cannot say anything. Good bye ee at the earliest opportunity. If you have a stress free life then join ee for stress.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kent EE  
Internet is super slow, constant lags. When you call customer services you wait at least 20 minutes (on more than 1 occasion) to speak to staff who keep you on the phone for over an hour trying things you have already tried (Switching on and off... come on). Promised calls backs that never happen. Ending up cancelling and going with another company. Terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SCOTLAND EE  
I have EE at home and also at a studio address, 30 minutes away. I experience dreadful internet speeds in both locations - I frequently get no pages loading for hours at any time, whether on laptop or phone. On phone, the instant I turn 4G on instead of wifi, the pages whip up. I have no issues with EE for 4G and phone reception but their internet is utterly useless. I will revert back to Virgin as soon as my year expires.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Broadband speed is slow as dial up. I am unable to view anything but text online. Images can take around 5-10 seconds for each one, and can't watch youtube videos unless I want to wait half an hour.

Frequent disconnections.

I have had to resort to tethering from my mobile internet, which has been very costly.

I live in central London, near tower of London, right among businesses with high speed internet. There is no excuse for the poor service.

Cancellation is very difficult, they put you on a queue for half an hour or more.

Avoid this broadband provider, its appalling that they're allowed to operate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
It took me a month of being on the phone for hours at a time being lied to by numerous customer service agents in a foreign call centre to get my broadband finally working after a fault on the original connection. And now it is up and running I'm getting speeds of 5mbps at peak times which means the internet is pretty much useless. I'm just waiting until I have a spare 2 hours and some saints patience before taking the plunge on another ordeal with customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
North devon EE  
Engineer sent to wrong address
5 weeks to get a connection and 42 phonecalls
Damage done to business
They never have any clue what the issues are with the service
Takes a day to upload 5 minute video
Engineers do not show up
Call centre is AWFUL
Despite having no service call centre informs me they will charge me hundreds of pounds to leave and they can leave me without a service for up to a month before I can break the contract
Awful company - the worst
I pay over £80 a month for the pleasure
Still sending DPA and personal information to my old address
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester EE  
not happy with EE at all, started off at 1mb/sec and its got worse over 6 months and down to 0.01 mb/sec might as well just have dial-up!its like being back in the 90's.
I would'nt recomend them to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Damerham EE  
Ok so just to pre-warn everyone in advance, do no use EE for your wifi they are shocking. The wifi is so slow and ours stopped working for a month during which I called them almost every day and was spoken to very rudely. I was told I would receive proper compensation for the time I wasted and the time without broadband. I was offered £2 compensation. £2!!
So I really wouldn't waste your time by going with them, look online for some good deals first.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
What a disgraceful company ee really are. After having nothing but issues ee have arranged 5 engineer visits , not once have they showed up - instead you jist sit and wait for nobody. I then moved home and yes you guessed it no boradband went live or phone line on our moving date. 3 weeks later it finally goes live. So i submit a complaint about 5 missed appointments and i wanted compensating. So my complaint is ongoing and after 7 months of lies i got a solicitor to contact them ,they suddenly spring into action, no only joking! They just lied my to solicitor, eventually i get a call offering compensation way off the value im out of pocket. Then today after being told on the phone under no terms would they stop or suspend my service whilst thu resolve there issues with me. Low and behold today my broadband account was ceased. After only speaking to ee every other day and being reassured everything is fine they goe and do this to us.. Ive never known such disgusting customer service in my life. They promise the earth but cant deliver any honestly at all. I am at my wits end with ee. Its just incompetance above and beyond.spent all day being cut off and left on hold. I achieved nothing except speaking to 11 people and getting myself so wound up with there shambolic call centre. Any help would be appreciated .

Im not a violent man but my god id love to scream in their ceo's face and give them a full feeling of they have made me feel. They thus now threaten me with contractual charges for ceasing my service which i never asked to be ceased.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leeds EE  
absolute rubbish .didnt know it was part of bt stay well away not worth the problems
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
stoke on trent EE  
I'm using ee from the last 2years first year is very good but now from the last 12 month is not working well connection is automatically gone all the time and after 5 mins it comes again and now speed is also very slow all the time the lights stop blinking on the modem and come back again i can't even watch any vedio on YouTube due to poor connection and low slow
Alton EE  
ee are a joke. ee told me i will get 12 to 14 meg. i get 0 to 8 meg
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
b26 2tl EE  
Was told this was the fastest system.Lost count of the amount of times I either lost coverage or speed was very slow
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Monmouth EE  
Credit where credit is due, I've never had a problem with EE as phone provider. That's why I joined up with their broadband, just used their home move service and every person I spoke to was Extremely helpful can't fault then to be honest. Every issue has been dealt with quickly and professionally.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
March EE  
Worst internet company ever. Internet speed consistently slow. So slow that you can't have a conversation on Skype even without a video. Useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
If you have children DO NOT GO WITH EE.

I have had such a nightmare trying to put parental controls on the boardband.

they offer a year's worth of norton protection. which is so stupid and wrong because your in a contact with them for 18 months. after that you have to pay for your own protection.

With norton, you have to spend time downloading norton onto every single device. if teenagers have friends over with mobiles, tablets etc, they will not be protected!

Sky puts a direct block on the router. however, EE does not do this. After calling up 6+ times and evenually getting through to someone who knew what he was kinda doing, we got into the router controls but you can only block keywords.

I am thinking about paying the 220 pound cancellation fee to go with a provider such as sky that does block 18+ sites through the router so everyone going into my home is safe.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kemp EE  
Switched from Sky was promised seamless transfer. Sky disconnected at 0430 5th May 2016 - No EE line activated.
Contacted EE Customer Service line faults do not open until 0800 - speaks volumes.
DO NOT CHANGE TO EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sole Street, Kent EE  
After having trouble with other companies want to share my experience on EE broadband. I have been their customer for around 4 years and have never experienced any problems. Speed was great, customer support was quick and friendly, prices were efficient. Would definitely recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Canary Wharf EE  
Absolutely disgusted. I have made a deal on 19/05/2016 for fiber optic broadband and phone line. Phone line swapped from BT to EE on 04/06/2016. Than I was waiting for the broadband. They send an ADSL router but settings were for fiber optic. Than I spend at least two hours every day to call them. explained them about their mistake, took all the apologies possible and than they said it will take 5 working days to have a new router. Finally arrived but surprise: same ADSL router wit the same settings for Fiber Optic broadband . And of course not working on my line as the previous one. So I called them and I have cancelled everything. Few days later a direct debit from my account as payment for the broadband. I called the bang and I asked for an indemnity claim for the full amount.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire EE  
Absolutely disgusting wish I had never got this broadband have been with T-Mobile for a lot of years and ee too customer service is disgusting managers are not
Much better I can't wait for contract to end better than that hopefully someone will take ee over
Essex EE  
Disgusted at the speed of my broadband, hardly reaching 0.3mbps. Each time I complained had to go through routines and wait for days to get it working to nearer 5mbps which they are onliged to give just to find that the speed reverts to under 1mbps oin a couple of days. Every time I contacted they were suggesting I should upgrade to fiber optics with additional charge. What is the fuarantee that the speed will be better? They have nothing to offer other than sweet talks when you complain
northwood EE  
I was convinced in an EE store to change my home broadband, TV and phone line to EE, it will be cheaper and seamless, I was told.
All the equipment was delivered and I had it all connected, it was a case of unplugging my old equipment and plugging the EE equipment in.
IT HAS NEVER WORKED
I have spent countless hours on the phone to EE trying to resolve the problem, being told one thing then another, first there was a condition on the line, then they had told me the go live date was wrong – a month later I still have no TV and no broadband.
I tried on a number of occasions to cancel the service but end up having to argue my case with someone who “wants to resolve the issue”.
I have now gone back to BT but have to wait another week to be switched on. I have no idea what will happen then as I’m sure that EE have somehow messed up the line in the switch over.
To add insult to injury EE took £80 out of my bank account today, after another hour long phone call I’m told that these charges are for the broadband and setup fees for a service THAT HAS NEVER WORKED!!
These charges were taken even though there was an £80.45 credit on my account, I’m told that I will have to phone up again when my BT goes live to request a refund.
I can quite honestly say this is the worst experience I have ever had with any company – The people you talk to in the call centres are as helpful as they can be but that is no compensation for the awful, awful service that this company provides.
I have been with EE for many years and we currently have 3 phone contracts with them, I was expecting a good service from them what I got however I got the worst service in history. I have been without broadband or TV for a month now. Everything about this has been a world of pain, inconvenience and cost – I’ve yet to find out how much all these many, many phone call will cost!
DO NOT GO WITH EE!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
Had standard ee 17mbps broadband installed on 29th of july 2016 its now 23rd of august and ive had very slow speeds buffering constantly for first 10 days then after 10 days the router would go off and take aroud 1-2 hours to come back on and then slow again for about half an hour before it decides to go off again for another 2 hours was told it was line issue then router issue then line again now a new router is on its way so far very poor customer service unusable unstable slow internet my god i made a big mistake going with ee and im stuck in contract for a year with this company dont make the same mistake i did its gonna cost me to get out of contract now but i think it will be worth it absolutly shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beddau EE  
The most pathetic broadband ever. I'm so frustrated by the constant disconnections, ruins all my progress. takes hours and I mean literally hours before someone answers the phone if you want to make a complaint. They promise call backs but yet to receive one. Regretting my decision to leave BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
ee are a absolute joke, intermittent broadband since joining them in July 2016, appointment arranged for an engineer To call and fault find ... no engineer
Another appointment made .... Still no engineer. Time wasters.
Service is unacceptable me customer service doesn't exist
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham EE  
Have had EE broadband for nearly 2 years now, DSL for the first few months and then Fibre for the last 18 months.

Speed and reliability is excellent. I get the full speed of the 80(76)/20 product and line stability is perfect.

The only fault I've had was an external issue where the voice part of the line stopped working for several weeks, resulting in EE refunding that month and line being fixed within 4 hours.

Hardware is reasonable, although I do use my own wifi repeaters and turn the EE hub wifi off (purely so I can site the wifi signal optimally in the house).

Free Norton 360 (now Internet Security) is a nice bonus too.

No complaints from me at all, and I'd definitely recommend EE for broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne EE  
I'm disgusted with the service and lack of communication from EE. I would never ever pick them again for a broadband service. Speed is horrible. No more than one person can use the net. Overall utterly disgusting and inexplicably bad service. I'm appalled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dundee EE  
OMG why did i change to EE the speed is like dial up. I need to try and get out of this contract as service is not as described.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverness EE  
So disappointed with EE broadband. Have been with Sky for years and years and got talked into changing to EE when my mobile contract came up for renewal. So wish I hadn't! Fed up with constantly seeing "no internet connection, no internet connection"
Had to wait weeks for an engineer to come out to tell me that there is nothing wrong, it could be the BT line and if they find no fault I will have to pay. Can't wait for my contract to end!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
At the suggestion of one of their call center employees, I changed from copper to fiber-optic , not knowing you needed to change the router (the employee didn't tell me). When the system went down as they had changed the system I called the tech people in India, who were very good and promised to order a new router, which of course never arrived.
I phoned 5 different call center people over a period of a month asking for a router, it never arrived. On the sixth time I spoke to a lady who reviewed the account and exclaimed that the situation was rubbish, and understood why I was moving to BT.
BT told me when the router was arriving, and when I was going live, both exactly to the date.
To add insult to injury Orange have now taken a month's rental from my bank account even though I've not had broadband from them for nearly 3 months. I've now phoned their center in Dublin twice to get my money back but so far failed at the first hurdle.
Wouldn't touch this lot with a barge pole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tewkesbury EE  
Its very crap! The internet is always down and when it's up and it's so slow I might aswell not even use it! So annoyed!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral EE  
okay if you never need to use customer service...
broadband worked well but would be throttled at timees.

i had an issue and called the customer service which was based in india. only wanted to make a minor change and they were utterly incompetent. Sending from department to department and then in the end saying the classic "our systems are down can you call back"

with so many other companies out there i've decided to just cancel my broadband with EE for one with actual customer service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
bradford EE  
I would like to say how disappointed I am with EE.
I have reported faults several times and kept getting fobbed off. On my third call an engineer was booked. I received a text confirmation almost immediately. I was not surprised no one turned up.
You sent me a text survey in which I slated your help desk. You did not respond to it.
As a result I have switched providers.
True to form you have not been in touch once since, you have even cancelled my broadband 3 days before the new one starts!
Rest assured my grievances will be posted on any public media site I can find and will be advising as many people as possible to stay clear of EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrogate, a North Yorkshire EE  
No signal no signal no signal! That's all I get, I'm so fed up with ee. Other networks get a signal at my work place and my home. Unless your with ee than you get nothing. And I get nowhere speaking to them. One star is to good for them. My advice is stay away from ee!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales EE  
I tried to sign up to a 12 month mobile deal with EE, however after spending ages filling in the info I was declined for no apparent reason, despite having lived at the same address for 26 years and having good credit and all my details matching up. No problem though, as they declined my business I went with a competitor network.
However, depite EE turning down my application EE continued to run security checks on my bank account and took £2 out of my account which was supposed to have been refunded in days but over a week later still wasnt.
I also received email confirmation thanking me to signing up with EE despite the fact that I hadnt sucessfully signed up so had to ring up their customer service number to check it had not gone though (25p+your normal rate per min unless youre on EE and ring a specific number and obviusly I was not on EE since they declined my application).
The agent confirmed my order had not gone through.
However, the £2 was never refunded, I went in store and they told me to ring up. I was reluctant to spent 25+p per min on what I suspected would be at least a 15 min on hold phonecall as it would cost more to get the £2 back than it was worth. I therefore went to file a complaint uising the form online...but wait! After you fill int he complaint form and hit submit the site just brings to you a blank page Every.Single.Time without fail. So it's coded to NOT allow you to actually submit your complaint. I bet they will soon be boasting about how they get zero complaints on their site....because customers are prevented from submitting them.
Can't get into 'live chat' to speak to someone online because you have to already have an EE account, which I have never had and now never wish to have.
So I thought well I'll try via their ceo email since they have no customer service email I found it posted online.......no response.Emailed 4 times.
Tried their twitter 'help team' I sent them well over 20 tweets at different times of the day over a week, one after the other to try and bring attention to the fact that my issue was not resolved. Could not pm them as they have to 'follow' you. They continued tweeting back to answer praise from other users who had posted to them way after I had but ignored me...EVERY.Single.Time.
So, I never did get my £2 back, and chances are they will continue to try to charge me for a contract that I don't have. It's already cost me a fortune in phonecalls to make sure they hadnt put my order through anyway, their communication and actions were misleading and left me confused as to whether or not it was active, and as I understand it I was definitely declined upon application, it was right there in front of me, and I was never sent the sim card for the plan. So there is absolutely NO reason to take money out of my account for an unsucessful order for a service that I am not getting and was rejected on their end.
Just think, if 10,000 customers place online orders over a few days, EE takes £2 from every single one of those and 'forgets' or 'fails' to refund the £2. They could make a profit just doing that alone. And you can't complain about it because they make sure the complaint form does not work, and if you want to phone up to complain you need to pay between 25-50p per minute plus.
Also, beware of this 6 month 'free' sky sports package, which will continue charging you after the 6 months without warning or notice even if you do not use it and have never asked for it. Disgraceful company with shady practices. I strongly urge you to consider all this before signing up with them because, should you run into a problem, even if by no fault of your own, chances are it's not going to be easily or promptly resolved by them and could well cost you a small fortune.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
none EE  
Have been with Wanadoo/Orange/EE for 23 years but due to their inflexibility and customer satisfaction have cancelled my service. All I wished to do was move house and take my existing broadband arrangement with me but they will not allow me to. Totally dissatisfied. Broadband speed at best has been 764kps.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salisbury EE  
After many line drops and speeds of only 1.9 I decided to upgrade to fibre. EE twice input the order incorrectly, then after several long calls to them, and 51 days after placing the order they said there were now insufficient lines in my distribution box so they couldn't complete the order, and offered a derisory £10 compensation. Promises that my speed had been increased, it is now down to 1.7 Mbps. Been with them since the days of Wanadoo, but it's bye bye. Oh, and don't bother complaining to their retail director (Dierdre Burns), because she doesn't have the decency to reply.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Thirsk, Nth Yorks EE  
I am finally free of the worst broadband service which I have been trapped in for a year. Everyday I have had some issue such as no service or at other times watching the waiting icon circling endless. Simply don't sign up to EE. Worst customer service from a bunch of lying/couldn't give a damn staff and frankly EE have stolen my money for a year with no accountability of actually providing the service they claim they will give you. In the end I gave up customer services as who wants to talk to a muppet on a daily basis. Run away and use Talk Talk, BT or Sky where I have never had hardly any issues!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
4G Home Broadband box arrived today. Rural location - was getting about 1.2Mbps over BT line (no other operators in our exchange). Now getting 14Mbps down and 3Mbps up. Well chuffed!
  • Satisfaction
    5 stars
  • Speed
    5 stars
DISS EE  
The worse thing we ever did changing from sky to EE. A COMPLETE NIGHTMARE. CUSTOMER SERVICE RUBBISH..We had basic package which was dreadful .slow .slow slow.Gaming impossible .droping out constantly.We upgraded to fibre .No difference at all Slow slow dropping out constantly.Waited for an engineer to call.Took time off work..No one turned up .No apology no word from EE. They are a disgrace.They fob you off and treat their customers disgracefully.I have wasted hours and hours phoning them.
Cardiff EE  
Absolute garbage. Can't even watch internet TV channels.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr EE  
Recently joined EE home broadband. The speed is more than what I was told but the Internet on devices work really really slow. Worst purchase ever in my life !
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Forest gate EE  
Oh dear..I have literally cried my eyes out last night and this evening due to poor connection to my new wireless dongle. I had been with 02 where my dad was paying monthly but decided I should go with EE so got a deal which included the phone too, no issues there. My laptop has taken a beating from my rages of frustration as when there are lights on the dongle there is still NO CONNECTION TO THE INTERNET and it isn't even shown on the list of other wireless in my area. Customer service on the phone did apologise and say Seghill has 'poor service' but I need internet every day for my pointless 5 hours of jobsearching as cannot afford to go to the locla library by bus every day! 02 were actually better and faster than EE and I hope I don't break my laptop in the process but when it doesn't connect even with green lights on it does p*** me off big time as I don't like paying money for unreliable stuff! Hope nobody else has similar issues. Could just be the area I live in. Sigh.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
NORTHUMBERLAND,SEGHILL EE  
Being in a rural location and not being able to get decent broadband due to the government's slow progress, despite all their promises and claims coupled with the corrupt BT OpenReach monopoly we opted for a 4G home router from EE. What a terrible mistake - speeds were slightly improved from the BT copper wire that we suffer but for the last 2 months has slowed down for no reason to a point that it's unusable. As mentioned by others you get the dumb questions and the "can you restart the router'. Why do these companies employ monkeys on their support desks that seem to know less that the average user these days. Awful service, awful broadband - just simply awful. Avoid EE at all costs. EE were awful before they became part of BT but now they're part of possibly the worst corporation on the planet there's no hope.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgnorth, Shropshire EE  
I've just left BT for ee,I set everything up but now I can't access broadband,yesterday 18/7/16 I spent nearly all day trying to get a signal but to no avail.
I now wish I hadn't switched,I'm seriously thinking of returning to BT.
Horsforth EE  
Good at the moment to make you sign for a new contract or tell you how many star they want you to give them .. Bad at giving what you are paying for.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
se249df EE  
One of the worst broadband ever .very slow and keeps on disconnecting most of the time . It's a clear con .
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London EE  
Shocking customer service! I thought that "have you tried switching it on etc......" was only said on The It Crowd! The bb speed is awful and keeps dropping out. My landline went down and they said that they couldn't check why as their systems were down. Funnily, after threatening to move provider, my landline magically started working. Broadband still down, however. Now can't get through due to high customer demand. It must be a fault at their end!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Liverpool EE  
Can't wait for my contract to expire. Trying tp post this review while my so called "fibre optic" internet connection has been down for days now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
This is by far the worst broadband provider I have ever used.

I was told by email and text that 'Everything was good to go' and that I would be connected on a certain day. This never happened. So, of course, I phoned EE to find out why I was not connected and I was told that an engineer had to make some adjustments the next day. No one from EE had called to let me know this, no text or email.

So I have had the broadband for a 6 weeks now and it has finally ground to a halt. Download speeds of 1.8mbs being the norm, while I am promised a minimum of 17mbs.

Several calls from someone, obviously not in this country, have proved pointless. I am going to switch providers even though I am 'tied' to an 18 month contract. They can take me to court if they wish as they are not providing the service the promised.

Truly pathetic company, promised everything, delivered nothing.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Orpington EE  
The broadband connection I get is horrible as you can only get one device connected at most times
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe EE  
Thought I would add a decent review to counter balance the negative. I was offered to upgrade from broadband to fibre broadband. Negotiated a decent deal (comparatively), £30 for 12 months then £39 for 6 months for 38mb unlimited and anytime calls. The router arrived in three days. I was expecting some engineer to fit it but when my internet shut down last night I simply plugged in the new router and in about 10minutes I was up and running again. At which point I got an email telling me I had moved over to the new plan. Might have been better to send me the email before they switched me over !! Otherwise so far so good.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Dorking EE  
An absolute con. If you are reading this, heed my warning. EE broadband could be the slowest most unstable connection I have ever had since the good old dial up days.

My girlfriend was targeted whilst walking through a market place by an EE rep who was situated at one of their promo stands. Not knowing much about tech or how the internet actually works, they told her how our current provider (sky) would ‘slow’ you down at peak times. Please bear in mind that we never had an issue with sky broadband, ever! She was told that EE was cheaper, faster and more reliable with no slowdowns at peak periods.

I was blissfully unaware that she was changing providers as I was planning to move in 2 weeks later. I am a gamer, so the internet is massively important to me. From day one, it was been consistently terrible. You can do one thing at once. Either play my game, or use the on demand service on our sky box. If we download one TV show from sky that’s it, no phone facebook or anything for the next 20-30 minutes whilst it downloads. Never had this issue with sky.

We contacted them and they said they did a test and ‘fixed’ our line. What a load of rubbish. I asked what they fixed and they just said it was ‘fixed’… It is still terrible and what is worse is the 18 month contract you a tied into. I would give anything to travel back in time and trip the EE rep up before getting to my girlfriend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horwich EE  
I was a customer of Freeserve, which became Wanadoo, which was taken over by Orange and - finally - EE when this took over Orange. My association with EE continued until the end of June 2016, so I think it fair to say that I gave them a chance! I received a discount on the price of our broadband/landline due to the prolonged association with the company; EE are also my mobile phone provider which also meant the cost was slightly cheaper.

Our broadband got progressively slower and slower, until it regularly ground to a complete halt virtually every evening. Numerous calls to customer services were answered by people with a frustratingly poor grasp of English; although they did try to help, nothing they did resulted in a prolonged improvement and I was left with having to unplug the router from the power supply every night to re-boot it - not what anyone wants when they are in the middle of playing a game or downloading a large file, for example.

I gave up a couple of months ago and found another supplier who could offer a better service for about the same price.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leigh on Sea EE  
DO NOT GO WITH EE!!!!!
We use our 3g or 4g from mobiles as two routers make no difference, engineer useless, customer services generally poor. Favourite phrase from phone engineer "Is there a wall in the way of where you use the wifi?" "yes" "well there's the issue!" SHOCKING!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Faversham EE  
Have had good speeds with ee at 18mb on adsl but upgraded to fibre as cable runs nearby . even with reconfiguri9ng router the router does not accept fibre is available so speed remains dogedly the same new router being sent but one onl;y hopes this wotks they are not best routers as do no have usb 3 but then are free
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
wymondham EE  
I had faster more reliable internet 15 yrs ago! What EE offers is dated and useless! EE wifi is so incredibly frustrating, I don't know how they can offer such poor service.
I regularly post videos to youtube and the upload speed is so bad (0.96) it will take 3 hrs to upload a 2-3 minute video, and whilst it's uploading, you can't browse any other pages or pretty much use the internet at all. Not the upload or download speeds they promised, yet they don't seem to be doing anything about it. Its even worse in the evenings so I can pretty much forget about streaming videos from Netflix etc.. I'm not the only one who feels this way, but 1 star is incredibly generous for such appalling internet service. I'm not in a remote area, I live 10 minutes from Portsmouth so there's no excuse for ripping off customers like this with empty promises.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Havant EE  
I would not recommend EE. It took us almost 2 months to go live after being told it would only take 14 days. Kept being told different things after filing complaints in the end we got credited for the first 2 months after that we kept getting told our bill was outstanding when we was told we didn't have to pay for them because of the problems we were having. Then they just cut us off and closes out account without any formal notice! I couldn't even check my bills online their site it very confusing and customer service isn't all that great. I have moved to Virgin today.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Leigh EE  
Do not use ee they are shocking 3 month I was with them 18 phone calls broadband running at 3.8 to be told there nothing they can do !!! when I was promised over 25mb. opened 6 complaints which were closed before being delt with. Cut off after holding for over half an hour 4 times . Promised to be called back by managers had 2 engineers out and they could do nothing . In the end I got £40 compensation, and upgraded to fibre for an extra £2 a month. Their customer is shocking managers included.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
Switched from BT this week. BT Infinity consistently around 30Mbs. EE hovers around 8 :(
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Peterhead EE  
Worst company ever i spent several months trying to get my net sorted because i kept losing connection then when i got it sorted i was getting dial up speeds then finally when i get my speed sorted my net keeps going off every now and again for hours at a time on and off every 5 mins ive had the phone put down on me several times saying to hold the line ....
Now nearly a year into my contract still the same problems month after month i would not touch this company ever again and to make it clear to all
DO NOT USE EE you will regret it as soon as my contract ends im out
And to all you EE worst of the worst
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
derbyshire EE  
If I could give a minus star for them all I would. We have been with EE since February, the Internet signal is rubbish so we decided to go for fibre. They kept saying we would be connected time and time again and now they have finally decided, 4 months down the line, that we cannot get fibre so we are left with a signal that, at most, is 0.2. This is no good for anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ruthin EE  
Trying to upgrade to fibre because our best speed is 1.8Mbps. 7 weeks on still not connected, twice they have had the order rejected because they inputted the address incorrectly. Still waiting. Hopeless service, over one and a half hours on the phone so far. I think I will have to cancel it and go to a better provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Thirsk EE  
You will Never get the help you need you will be sent pillow to post to sort your Internet speed they make it out there a care and are sorry you having problems bit they not interested in been having slow interested sin April 2016
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dewsbury EE  
Worst customer service and support I have ever experienced.

I was supposed to be connected as I moved in to a new flat but they had connected me to the wrong Exchange so I had to wait 10 days before getting internet. After 3 weeks my broadband was cut off, it took them 3 days to work out that BT had disconnected me for "unknown reasons", promised to get me reconnected, after 1 week of no contact I phoned and was told nothing had been done about reconnecting me so they would action it immediately. After all this it is 2 weeks later and I still have no broadband and they have no idea what is wrong. Don't bother with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Loughborough EE  
EE, dreadful. Can't even stream a podcast some days and they insist we have high speed broadband.
Forres EE  
Totally waste of time and money and your health, They will never listen to you positively, Very bad in all aspects, Just veer away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hayes EE  
It has been so bad that I would never recomend anyone this company:
First: after waiting for 3 weeks, They put wring our adress in their database and the router and the enginner never came.
Second: after their mistake, we had to wait, AGAIN, more than 2 weeks for the next appointment. One day before the engineer was supposed to come, the router had not come yet, in fact, the router has never come.
Third: obviously, one day before the enginner was supposed to come I cancelled everything, and which is my surprise when I discover that the day after cancelling it They have charged me the hole month. Un believable.

Very very bad company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON EE  
We changed from BT as they offered the same speed for a much lower price. We are supposed to be getting 35 Mb/s however from speed tests done at various times I struggle to get 5 ... most getting 2-3. EE themselves have tested it and got 6 ... at 11am on a weekday. They have sent two engineers, neither of whom know how to fix the problem and have said it's probably because the cable has broken a few times so they have made new connections and each connection reduces the speed. So why weren't we told this before hand?? Why are we paying for 30+ and not even getting 5! I can't play any xbox games online as it is sooo lagging. I can't watch a 30s video without it buffering 10 times. EE have royally f****d us over.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Oxford EE  
I have never experience such bad service.

i have been with ee home phone and broadband for nearly 1 year and it's a huge mistake.

They guarantee to be down at least twice a month bit deny it.

They have limited call centres in the United Kingdom 99% is in India!

For me they decided to delete my payment details 4 times and blamed it on me.

my payment date was 4th of the month they decided to change it to the 21st so 13 days earlier give me no notice so they cut off my connection. When I rang them they said it's my fault.

apparently your meant to check your account online daily for changed!

They will never talk the blame for any problems or mistakes on there half

I pay £78 per month I'm now leaving them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
norfolk EE  
Switched to EE broadband, being persuaded by a customer advisor when I renewed my mobile phone contract. On the day of the switch my landline was disconnected for a day. Broadband, which was working well before, is still disconnected four days later. I spent hours on the phone to the "helpline". Plenty of broken promises and no prospect of it being fixed for *at least* another two days. I wouldn't switch to EE now, even if the "service" was free.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
Stay away from EE!
Ordered my broadband, completed DD setup, they checked my account with that £2 transfer, now is 14 days as I wait for my delivery!!
No internet for more than 2 weeks means wife want's me dead! :)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Luton EE  
EE have been really frustrating to deal with. I have been a customer for 20 years, they can never help with my data issues and instead they ring to sell me more products. Really disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
skype drops and the reason given is speed f my internet connection.
a google search takes too long
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stafford EE  
Broadband speed got one star just for being connected. Download speed of 0.90 and upload speed of 1.08. Something seriously wrong with this and not at my end. Will be looking around when my contract ends.
  • Speed
    1 star
  • Reliability
    1 star
Gourock, Inverclyde EE  
Well its been 5 weeks now and broadbsnd speed ridiculously slow and frequenly losing signal,it takes forever to do anything on the internet and its impossible to watch anything on Now TV as it continusously buffers, had various conversations with customer service and getting nowhere, they did send a new brightbox to fix the problem but this has made no difference and all they keep doing is retesting which doesn't make any difference, customer service don't seem to have a clue on how to fix the problem and don't seem bothered about gettting it sorted. Very frustratinng!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Ordered ee bright box broadband which came on time, easy to set up and no set up charges. Up and running with good speed from the start. Very happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Great sutton EE  
Left sky broadband and thought would be great to have ee home broadband for a saving of about £7 a month and the thing that really was amazing is the 10gb mobile data added for free to my mobile phone account every month. I went for it this is what happened
1- ee didn't put a request to keep my landline number which I lost I HAD THAT LANDLINE NUMBER FOR 20 YEARS
2-broadband connects great up and running in no time.
3-wife and the family start to complain to me that the new broadband is showing full signal and not getting the Internet.
4-I tell them it can't be, it's there phones.
5-I phone ee and they are very helpfull changing the settings ect but nothing changes.
6-The internet is now rubbish on everything that connects to it i can't watch Netflix without it stopping every 2 seconds.
7-I am using my mobile as a hotspot for everyone to connect to in the house
8-I am so unhappy with the ee homebroadband i only hope that they are listening to the public and sort it out.
EE SORTOUT THE HOMEBROADBAND AND GIVE YOUR CUSTOMERS WHAT THEY ORDERED
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Swansea EE  
one word for EE home broadband and it's a swear word so I'll leave it your imagination , I wish I'd have read these reviews before leaving sky.
  • Satisfaction
    1 star
Liverpool EE  
After reading all the negative EE reviews about service, connection and what really killed it for me was data managment in place I looked elsewhere for broadband and even rang BT to see what they could offer my as my contract had ended with them to be told, as I am an existing customer I could not have the big flashy prices they were now offering. So decided to again look elsewhere and kept coming back to EE, the prices were very good for complete package of phone and broadband. So decided to go for it and made the order online also got quidco cash back, so went for it. I was shocked how quickly I got an emailed stating that my order was accepted, within a few days again I was updated on my order and given a switch over date - so far so good. New router arrived as per the email, switch over day came and had a txt around 7:30am to confirm it was done. Sure enough connected router and checked phone line, all working - initial speed was as per my BT connection 20 up and about 6 down, so far so good same speeds and im saving about £14 each month great. After a few days speed fluctuated slighty and was getting upto 27 up and about 6 down - good stuff. After some reserach I decided to upgrade the router, network cables and also the BT master socket in the house. Ok the router was not cheap, but thought worth a gamble...and wow suddently im getting solid 34-38 down and 9-10 up, I cannot see any evidence of data mangement so far. Im now a month in and touch wood all good, speed is constant. I am more than aware if I ever have to call EE thats when this will all be put to the test, but I am happy thus far and have no complaints over the service provided - maybe im just lucky?!
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wiltshire EE  
I have been a customer of ee for a number of years. Recently my livebox died (RIP Big Fella) so ee decided to send me the "much more capable and, my friend, much better" brightbox. Great I thought, what can possibly go wrong. Well when BT Wholesale speedtest can't actually measure the speed as its too low then it seems like things can go wrong. So I did what a 5 star reviewer suggested....I called support. Only problem is that customer support is very difficult to get hold of. Fancy watching GoT tonight? No I think I'd rather sit and listen to hold music all night long. Fancy watching a film on netflix? Nah...I'd rather listen to customer support hold music. So this goes on for a while. Get through a few times, many platitudes uttered, lots of empathy, a couple of times even a bit of help....although the speed always dropped back again. So I found out eventually that the "intelligent internet" function had never been enabled. Don't worry they said, we've typed out a memo they said, it'll be sorted out in 72 hours they said. No, no it wasn't. Put in a complaint. We'll be back to you soon...within 72 hours...nah. This company has truly gone down the crapper. Moving asap....mobile will be going too as soon as contract allows
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
COVENTRY EE  
I have been with EE for one month, coming from their parent company of BT. I was under the impression that the type of service would be exactly the same because BT own EE but in my time I have, had nothing but issues. EE are a complete tripe of an internet provider. The connection is so terribly slow, it's almost like you've travelled back to the bad old days on 64k dial up. Of course that's assuming you can get connected in the first place and there isn't a DNS error; which nine times out of ten there will be.

Imagine spending an hour trying to check your email. Very frustrating and that's EE in a nut shell. Everything is frustrating. Their customer helpline is anything but, their staff are ill equip and, I suspect, poorly trained to deal with any serious issue more complex than "have you tried turning the modem off and on again?" Or my personal favourite "have you connected to the right network?" Their staff are also quite partial at lying, telling the customer what they would like to hear just to pacify them. Expect empty promises of "our technician will sort the issue" to "we will credit your account the value of X as a form of compensation" something which according to the guys in the EE store, the technicians aren't allowed to make.

In the space of a month, we've had 2 replacement modems and a wireless network extender from EE in an attempt to sort this but you can only polish something so much before you realise it's a....well you get the jist. The best piece of advice I can give you is to simply stay away. I'll be getting out of this contract ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
Not a good service and staff are rued, i stood in castlecourt belfast branch for half hour before i was served. I had a problem with my tablet and could not get online, after the advice they gave me me the member of staff tried toget me to take a contract sim card. After telling him i was not interested i thanked him for trying to help me he walked away from me, i then said thank you again as i left the shnp and he just turned his back on me. Not good customer service
Belfast EE  
Our broadband service cuts out constantly; approximately 6-8 times a day! We have tried phoning EE to see if they can sort it but they just tell us that they'll give us a free month as a way of making it up to us. Honestly, we're just waiting for our contract to expire so we can change providers. Honestly; look elsewhere for your broadband
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
York EE  
Around first week of March I approached EE sales by phone and asked whether I could transfer my phone & broadband line to EE from Talktalk. I have two other EE accounts one with mobile and another with landline.My object was that to keep all my communication contracts with one provider for simplicity and probably for a better service.
I was told “no problems at all” by the EE salesman who processed my request although I said it is from Talktalk and what the landline number was.
The transfer date was fixed to 31/03/16 and an open reach engineer came and tested and I was under the impression that all would go and change smoothly.
Unusually I didn’t have any incoming calls during first few days except some unexpected marketing calls and by this time some of my family members and friends started ringing on my mobile saying my landline was keep ringing but not get answered.
I dialled my landline from mobile and I found the same it kept ringing elsewhere but not ringing at my premises. I was then horrified to found out (from dialling from my landline to a caller display) that it was changed to anther number. This was a shock to me as neither I was told that I will be issued with a new number nor given the number itself. I never wanted this. I wanted to keep my old number and that was my initial request to the sales person.
I phoned EE customer service and explained all and they apologised and said they will try and get my old number back ASAP. Days went weeks went and finally after talking to 10 different people at customer support I was given a date for my old number to be reinstated on 26/04/16.
On that day my old number came back but this time no incoming calls at all. Broadband and outgoing calls were unaffected. Since then I talk to EE Customer services and Technical every day (nearly 25 times minimum) and eventually I was told that EE cannot port my old number completely from Talktalk and they have to cancel my order.
My order was cancelled on 10/05/16 and I was given a compensation of £154. I already paid £59 via direct debit for a service which never happened. In total I was given a compensation of £95. I am sorry this is nothing to me and my family for the inconvenience and the amount of time we spent chasing and talking to very incompetent personnel in your customer service and technical sites. I was so frustrated when I phoned on every occasion I had to repeat all the problems to get them understand in order to get even a reaction. Some I found with no work ethics at all to sort out the problem. Sometimes I was hanging on the phone for 10-15 minutes and eventually cut off. Some didn’t even understand the problem. I found no one has the knowledge to explain exactly what the problem is plus unwilling to switch to an expert who could pin point the cause for a “no incoming calls only” problem.
Absolute disbelief and disgraceful.

To my disbelief I went back to Talktalk and found out that my old line number was still active with them. They said EE applied for a transfer but never took over the line completely. This clearly explains it why! Now I have got my line working again with Talktalk. It is not the best but atleast it works.
I have written to EE awaiting for their reply. What an experience! Please avoid EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Complete rubbish, they lure you in and bait you with being a known company and a GOOD DEAL but what they gi e isn't even worth the price. DO NOT JOIN THEM YOU WILL REGRET IT!!! Max 2mb of data a sec will be a headache trust me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Avoid EE like the plague. Their customer service is abysmal. I signed up for line rental and broadband. I elected to pay 12 months' line rental in advance. They acknowledged this in writing. For 4 months they've been charging me monthly line rental, which is more expensive. Now they've stopped even responding to my complaints about it. In addition, I told them that I wanted my phone number to remain ex-directory, so what did they do? They put my number in the directory, my full name, address and telephone number appeared on both the BT website and 192.com after having been ex-directory for 33 years. In addition, they claim to have sent me e-mails that I haven't received, including e-mails about my bills. Their customer service staff just try to blame everything on the customer and they don't try to resolve complaints. At present, my complaint is going to arbitration even though I haven't got a "deadlock letter". I haven't got a "deadlock letter" because EE has stopped responding to my complaints, so the arbitrator is having to accept my complaint without the letter. Really, this is not a company you want to be dealing with, they're worse even than BT or Plusnet, and both of those are dreadful. Funnily enough, they're all part of the BT stable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
London EE  
I can't get over these reviews. Half of you are buying standard broadband which is like buying a black and white t.v. You're basically asking EE to move the group discussion or you because of your lack of gathering information effort you purchased.

EE fairly offer a simple cancelation process of your broadband if you're speeds are not what they promised. Mine are, and actually 10MB/ps faster than what I actually singed up for. I was promised at least 25mb/ps,I'm getting just under 40mb every hour of the day, also 10mb upload which I've never seen with any provider anywhere in my area ever. Now that's because I'm in a prime location obviously,I know because I checked before signing a portion of my life away,why wouldn't you check. Banging speeds, top notch customer care on the one time I called, 10/10.

To the new buyer's.

Buy Fibre, don't waste money on standard broadband. It's absolute garbage with any provider.check your postcode and Google Performance on your area. Also consider the under MB promise. At least try EE as I've been with sky,talktalk and take my word, piss poor isn't even close,or you probably know that, that's why your here.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester EE  
utterly useless all round--technical support a disaster
southgate n14 EE  
Well I look at it from two angles: I have EE broadband myself - I signed up to a year's contract including home phone. My year is now up and as I am hoping to move home this year, I am on a rolling 30 day contract so that I can cancel with only 30 days notice. I hardly ever use my landline. All the calls I make are done on my mobile (with another network). The broadband for me has been fine, only once has it gone off and I cannot complain about anything. However, my mum has an iPad which she has been using first on a sim only plan with EE, then a MIFI plan with EE for the last month: right from the start this was doomed - it did not work, kept cutting out. I tried, we both did, going into the local store where the plan had been set up, they said they couldn't do anything, were not interested only that it (the MIFI device supplied by them) could go in for repair but it would take 2 weeks. I said surely if that is the case my mum won't have to pay for the "service". Oh yes they said! I was horrified. Not long after my mum took out a landline and broadband contract with EE. This was due to start and the MIFI plan end simultaneously so as not to interrupt anything. She was given a live date of 12 May 2016 (yesterday). On Tuesday 10 May 2016 her Internet connection went off, EE had disconnected the MIFI in advance without telling her. Yesterday her landline was cut off early morning by her previous supplier and I received a text an hour later from EE to say that her landline/broadband plan was up and running. Still her phone did not work and despite my phoning EE on my lunchtime break and spending time on the call when I had better things to do, when I arrived to set up her router in the evening it still wasn't working. I rang EE again, explained the whole situation, got nowhere, they transferred me to another department where they re-activated the MIFI so she could have "temporary" Internet - at their expense but it had to be on a contract!!! It worked for 5 minutes and then went off again so now my mum is stuck once more with no Internet coverage and no landline. She is in her 80s and lives alone. I am sick of telling the people at EE, they are useless. I will change my provider as soon as I can. Their customer service is appalling.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Yorkshire EE  
If it was possible to give zero stars I would. We only got it because a flatmate got "a great deal" on it. All I can say is you get what you pay for. The speed was utterly cr@p and this was when you were lucky enough to actually get signal. If you are in uni and needing the Internet a lot, DO NOT GO WITH EE. In fact even if you aren't in uni I wouldn't bother. Total waste of money and customer service were no help either.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
EE  
I've had problems recently with my EE fibre broadband continuously dropping out. On the three occasions I have phoned their customer services it has taken ages to get through to anyone but then once I had spoken to the first customer service rep I was told I will be forwarded to their technical team and I've been put on hold for over 30 minutes - I was once on hold for nearly an hour when I was then cut off without warning because their customer service helpline shut at 10pm - I rang them at 8:45pm! My problem still remains unsolved.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kent EE  
Changed our broadband and TV package over to EE today. Internet is fine but then I get a call saying nobody can get through on my landline. Only to find out after waiting for 25 minutes to speak to 'customer services' they've allocated us a temporary number. Without telling us. Disgraceful given that it's an emergency number for our elderly relatives.No wonder you can't get through to customer services!!!!!! A shame you can't review below one star!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cheshire EE  
Where do I start. Having had my order cancelled by gremlins in the system I am left with no internet but a landline taken over by EE. It appears it's not their policy to notify customers of cancelled accounts but they are will for me to be lumbered with a random landline.
Complaint then escalated after having to renew an order only to get a call today from there executive dept to ask if my service is up and running. Muppets......they asked me what my complaint was and sounded confused that I was angry as I was expecting this call to be the answer to my complaint not for me to re raise a complaint.
Run by fools and I was more of a fool for thinking it was going to be the flawless transition sold to me. EE should not be allowed to sell their product. Customers should be treated far better.
Hence cancelled my order.....doubt it was even in the system again and returned to plusnet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Yorkshire EE  
Dreadful. Slow. Ineffective tech support.
Seaham EE  
1 star is would be generous for EEs broadband custome service we applied for ee broadband but after 2 months of phone calls we still have not recived a router or got a land line or broadband so are cancelling our policy. DON'T WAST YOUR TIME GO WITH ANYONE ELSE.
Bristol EE  
I have had EE broadband service for 9 months now. Since I joined I've experienced frequent disconnection and extremely slow internet connection. Customer service is not helpful as they make it seem as if it is your fault. I feel like I'm in 1999. I really cannot believe that Internet service can be this slow. I will not wait until my contract ends. I am switching! DO NOT PURCHASE EE's BROADBAND SERVICE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield EE  
Total disgrace I have waited 8 months and still no discount applied to my account. They don't call u back they are a total disgrace. Worse broadband provider I have ever had
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
GRAYS EE  
DO NOT PURCHASE A BROAD BAND PACKAGE from EE. There should be a health warning attached to this service. Its takes 40 mins to get through customer services and I contacted them on a few occasions, as the speed is shocking. If you want to watch a movie on line then you are going to have problems, welcome back to the early 90,s where broad band was slow as a snail and the customer services is even worst.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-On_trne EE  
I go to apply for a phone via ee website, i see that photo id is required, i do not own photo id therefore i dont go ahead. I receive call from ee peesuading me to go ahead and am "guarunteed no photo id will be required by dpd if delivered to somewhere other than home" by both advisors. Pharmacy delivered to refuse to give me phone. Dpd advise they always need photo id. I phone ee and they advise this is wrong. Back and fourth 55 phone calls on my partners minutes, getting nowhere. Told to go to ee shop to cancel contract and reorder. Went to ee shop, tikd cancelled and to go back in 24 hours, this happed 4 times, different issue everytime, spent around 40 quid travelling to different town to ee shops. In mean time i get bill take out for original contract and get bank charge for it. Eventually manager at ee arranged to get phone collected, advised it has to go back to england b3fore i get it despite fact i live 2 mins from pharmacy. Takes 2 weeks for phone to come. Had to phone again to get it sent out, advised managet was looking into credit my account to compensate all my costs and partners phone bill. Phone comes, not working, advised wrong sim in phone and to wait 254 hours for it to start working. Week later mobile internet stops worki g for days, advised need laptop to get it working. Ee account shows 2 months of phone bill when ive had phone gor just 10 days. Then i see "payment received" and presume ee have credited account like they said. I buy apps etc thinking well i can afford it since ee paid my first bill. Days later 105 pounds comes out my account. Im now chared almost 3 nonths bills for 10 days of use. Different info literally everytime i.speak to ee. This has been an absolute nightmare, unprepared for this dd coming out ad payment receibed message on screen and presumed.ee has vleared it with this apparant compenaation credit. Anothet bank charge now and dont have access to the money that was in my account. What is going on!!!! I havent even typed half the terrible and incompetency ive had on yhe phone and in store!
Glasgow EE  
Utter crap, do not use EE, I can never join invites on Xbox, I can never play games on my phone without lag, I need a booster connected to my Xbox for the Internet to even function. "Bacon don't like waiting" they say, seems legit.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Partridge EE  
There is no international calls! No options to speak with cmr service! Expensive rates!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lincoln EE  
Horrendous experience trying to set-up a broadband account. A undisclosed technical fault, no idea when it will be fixed, 4 agents one of whom is more interested in leaving for her holiday than helping!!!
London EE  
I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby EE  
Even if I manage to make one single person decide not to join EE then this review will be worth it.

The customer service is appalling; there is nobody competent who can answer your questions, no consistency and the waiting times are reminiscent of the 90's. I was put on hold on and off for over 40 minutes (listening to headache inducing music) for a single inquiry that EE didn't even help me with. Oh and did I mention how rude their technical support is? And if you complain and give them bad reviews in their own 'How did we do today' polls, then absolutely nothing happens.

EE wanted to charge me 230 pounds in cancellation fee because THEY could not provide me with decent reception in our new house. I was furious and after 2 weeks of waiting and shouting and stressing they cancelled my number without giving me a PAC code or compensation for the month I had paid for with zero reception. It is just horrific behavior from this useless company.

I cannot express with words how disgusting I find my EE experience and would never ever recommend them to anyone. Please stay away. Please.

EE: your days are numbered if you continue like this. Just read your own reviews on every site there is and stop robbing people.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
The speed is relatively ok, it lags terribly and the router needs resetting at least twice a week, not recommended I hate it!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Acrefair wrexham EE  
When I got with EE I was feeling really unsure about it after I looked at these reviews. I have now had it for 3 days now. I have the 38mb plan and it is great my top speed is 36mb download and 10mb uploads at busy times it is still good 30mb download. People talk about the router not giving a good signal but it is fine for myself. I live about 900 yards from the main connection point so that may help a bit but all round I cant say a bad word at the moment. All I will say is that when I joined I got an email saying my top speed would be 7mb witch is really not good and I was very unsure about it but that is what BT said. I happy that I went with EE and just make sure you can get a good speed before going with them.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Taverham EE  
Worst broadband speed, customer service, complicated contract length ever seen in my life. Never sign up, you will regret. I was with them over six month and of course paid for nothing at all. Complete waste of time to call the customer service. Seems they volunteering, don't get paid for their time. Rubbish, rubbish, rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
yes i made the mistake of joining EE without checking their service review! what a major mistake, will never ever go close to any of their services.
I was with another service provider for 4 years, never rang them for any technical issues related to broadband, not even once in 4 years.

Switched to EE in nov/dec 2015, first month didnt notice much but i think that is where the catch is as they tell you that it take few weeks for the service to be become normal!!!! that is the time when you are out of your rights to leave the service!!!!
The internet is slow during the day, evening/nights. It connects to some sites at time and wont connect to others, total shamble from EE.

People running the service should be ashamed of themselves for such a service! never ever go close to this rip off massive big name under BT umbrella!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Newport EE  
Recently switched to EE to save myself £7.50 a month for 12 months. Was really not worth it. The speed is awful and that's when you can actually access the internet. Save yourself the hassle and don't go anywhere near EE!! Just got to get out of the contract now and go back to my previous supplier!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Totton EE  
I can't say I've been impressed with EE Broadband at all, the broadband speed/reliability has been great their customer service is terrible! If you're joining them they're great, your best friends but if you have an issue they're far from helpful! I had to wait 3 months for my broadband to become active, then to find I wasn't reviewing fibre, YET I was paying for it, and even after phoning twice to correct it, it was only when I cancelled the TV service, which I'll be reviewing later they've finally reduced it, you get the occasional nice people but overall I'm not satisfied at all. Wish it could've been a better review but.....I can't say anything positive :(.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Devon, Dartmouth EE  
No info on speeds as never got connected or received ANYTHING but lies for 3 weeks. AVOID and believe the reviews, do NOT give them the benefit as we did, big mistake. Now left with no service at all and a mysteriously MISSING phone line? Most polite operators talking blatant lies and promise the world but give nothing. Never again and never ever recommended. Keep up the good work EE .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newcastle EE  
Do not sign up to EE broadband it's slow really really slow.I have just cancelled my contract after 8 weeks of calling what felt like every other day trying to get them to sort the speed out, but to no avail. The customer service representatives were nice and tried to help but the actual broadband service is useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent EE  
can't believe I opted for EE, the speeds are the worst.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Oxford EE  
We live out in the country so the broadband and phone line is absolutely awful. No good if you don't live in a big town. Also with them on my mobile and can't get signal in Dromore. NO GOOD FOR COUNTRY AND SMALL TOWNS.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Dromore, Northern Ireland EE  
If there was a 0 star i would give it to them. Worst company i have dealt with. Their customer service is awful, that is once i eventually get through to someone! I phoned to let them know my contract was up and i wouldn't be going back to them and the man wanted to know why, who i was taking a new contract with what my new contract included and how much i would be paying.. i think that is so so rude! when i told him i found a better deal at o2 he told me i was stupid for cancelling such a better deal.. Terrible!! STAY CLEAR of EE they might be cheap but there is a reason for that! Im now with o2 and never have any problems!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kent EE  
We switched from sky to EE, our biggest mistake in our life. They said we will have better speed, we have slowest speed so far and broadband stops working all the time. when we complained , they said if there is problem in your home , you will have to pay for cost towards fault!!! Still broadband connection dropping off continuously!!!
Would not recommend EE ever.
  • Satisfaction